Exterior

Reviews of Holiday Inn Express Melbourne Southbank, an IHG Hotel

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 389 out of 663 reviews" "
Rating 8 - Good. 194 out of 663 reviews" "
Rating 6 - Okay. 45 out of 663 reviews" "
Rating 4 - Poor. 18 out of 663 reviews" "
Rating 2 - Terrible. 17 out of 663 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shing Mien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and has everything I need. Comes with USB charging wall mounted ports for all my device charging needs. The room also has a great view of the MCG and garden. The room also included free breakfast and the selection of food is great for me. Staff is also very courteous and patient in explaining things to me.
Stayed 6 nights in May 2024

4/10 Poor

Alona

Disliked: Amenities
Pillows are smelly. Bed uncomfortable. Not so many options for breakfast.
Stayed 1 night in May 2024
Response from nav on May 18, 2024
Dear AlonaThank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered during your stay. The comfort and satisfaction of our guests are our top priorities, and we're sorry to hear that the pillows, bed, and breakfast options did not meet your expectations.Rest assured, we will address these concerns with our housekeeping and dining teams to ensure improvements are made. Your feedback is invaluable in helping us enhance our services.We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay in the future.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice view
Stayed 1 night in May 2024
Response from nav on May 18, 2024
Dear Benjamin,Thank you for your kind feedback! We're delighted to hear that you enjoyed the cleanliness of our hotel and appreciated the nice view. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.Best regards,Navpreet KaurDuty Manager

8/10 Good

Mark

Liked: Amenities
The breakfast was really good and the hotel was in an excellent location.
Stayed 8 nights in Apr 2024
Response from nav on May 18, 2024
Dear Mark,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast and found our hotel's location to be excellent. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay soon.Best regards,Navpreet KaurDuty Manager

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not have been nicer and very accomodating...will be back for that very reason!! Place is clean, breakfast is great and an overall great visit!
Stayed 1 night in May 2024
Response from The Reservations Team on May 6, 2024
Dear Kerry, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your visit.It's fantastic to know that our staff exceeded your expectations with their friendliness and accommodation. We truly value our guests' comfort and satisfaction, and we're delighted that you felt well taken care of.We're also glad to hear that you found our hotel clean and that you enjoyed our breakfast offerings. Your kind words mean a lot to us, and we can't wait to welcome you back for another great stay in the future!Warm regards

4/10 Poor

Shannon

When you order a room.. you will see an option for parking for $1 extra... it's a lie.. after you book you are sent an e-mail saying it's actually $35 a night extra for parking.. but when I went there I was charged $80 a night for parking!! Look the accommodation was nice, and the included breakfast was good.. but if I knew up front I was up for an extra $160 for parking for my 2 night stay... I would've chosen else where. I hate being mislead by false advertisment!
Stayed 2 nights in Apr 2024
Response from The Reservations Team on May 6, 2024
Dear Thank you for sharing your experience with us. We appreciate your feedback regarding the parking charges and understand your frustration with the discrepancy between the advertised and actual parking rates. Your comments will be shared with our team to ensure that our pricing information is clear and accurate for future guests.We're glad to hear that you found the accommodation nice and enjoyed the included breakfast. Your positive feedback regarding these aspects of your stay is greatly appreciated.We understand your concerns with feeling misled by false advertising, and we will take immediate steps to address this issue and ensure that our guests have a transparent and satisfactory booking experience.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.Warm regards

6/10 Okay

Rajan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Reservations Team on May 6, 2024
Dear Rajan, Thank you for your rating. We appreciate your feedback.If there are any specific areas where we can improve or any concerns you'd like to share, please feel free to let us know. Your input helps us better understand our guests' experiences and make necessary adjustments to enhance future stays.We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Warm regards,

10/10 Excellent

Ming B

Stayed 1 night in Apr 2024

10/10 Excellent

Jok Hon

Liked: Cleanliness, staff & service, amenities
The staff are very helpful. The room carpet could have been vacuum clean thoroughly.
Stayed 10 nights in Mar 2024
Response from Nav on May 2, 2024
Dear Jok HonThank you for sharing your feedback with us! We're delighted to hear that you found our staff to be very helpful. Your satisfaction is our priority, and we're grateful for your kind words about our team.We apologize for any inconvenience caused by the cleanliness of the room carpet not meeting your expectations. Please rest assured that we take cleanliness very seriously, and we will address this with our housekeeping team to ensure that thorough vacuuming is conducted in all rooms.Your feedback is valuable to us as we strive to continuously improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Mojgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to major tourist attractions Nice breakfast Small rooms but very clean Overall I had a very enjoyable stay Thanks
Stayed 4 nights in Apr 2024
Response from Nav on May 2, 2024
Dear MojganThank you for sharing your feedback with us! We're delighted to hear that you found our hotel conveniently located near major tourist attractions and enjoyed our nice breakfast. While our rooms may be small, we're pleased to know that you found them very clean.Your satisfaction is our priority, and we're thrilled that you had a very enjoyable stay overall. We appreciate your kind words and hope to welcome you back for another pleasant experience in the future!Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to stay
Stayed 1 night in Apr 2024
Response from Nav on May 2, 2024
Dear DavidThank you so much for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our ultimate goal, and we're delighted that we could make your time with us enjoyable. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

John, Davidson

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty convenient with contactless checkout and access. Wish there thicker or another set of blinds to block out the sun
Stayed 1 night in Apr 2024
Response from Nav on May 2, 2024
Dear JohnThank you for your feedback! We're glad to hear that you found our contactless checkout and access convenient during your stay. Your comfort is important to us, and we appreciate your suggestion regarding the blinds. We'll take your feedback into consideration as we strive to enhance our guests' experience. We look forward to welcoming you back and providing you with an even better stay next time!Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the location was so convenient.
Stayed 1 night in Apr 2024
Response from nav on Apr 25, 2024
Dear Darren,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be excellent and that you enjoyed the convenience of our location. Providing exceptional service and ensuring our guests have a seamless experience are our top priorities, so it's wonderful to know that our team left a positive impression on you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out to us.Warm regards,Navpreet KaurDuty Manager

4/10 Poor

Gorges

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from The Reservations Team  on Apr 22, 2024
Dear Gorges, Thank you for taking the time to share your feedback with us, although we're disappointed to see that your experience fell short of your expectations.We're sorry to hear that your stay didn't meet your satisfaction. Your feedback is important to us, and we'll use it to address any issues and make improvements where needed.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.Kind Regards

10/10 Excellent

Linda june

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Parks nearby lots of stores
Stayed 3 nights in Jan 2024
Response from The Reservations Team  on Apr 22, 2024
Dear Linda, Thank you for sharing your fantastic feedback with us! We're thrilled to hear that you had a wonderful experience during your stay and that you found our hotel to be conveniently located near parks and stores.It's always our aim to provide our guests with a comfortable and convenient stay, and we're delighted that we succeeded during your visit.We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Lester

Stayed 1 night in Apr 2024
Response from The Reservations Team on May 6, 2024
Dear Lester, Thank you for your 5/5 rating! We're delighted to hear that you had such a positive experience during your stay with us.If you have any additional feedback or if there's anything specific that you particularly enjoyed about your visit, please feel free to let us know. We always appreciate hearing from our guests.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient staff stood out. Little to complain about for a short stay experience.
Stayed 1 night in Apr 2024
Response from The Reservations Team on Apr 15, 2024
Dear Barry, We're thrilled to hear that our friendly and efficient staff made such a positive impression on you! Providing exceptional service is always our goal, and we're delighted that we could make your short stay experience memorable.Thank you for taking the time to share your feedback, and we hope to welcome you back for another fantastic stay in the future!Kind Regards,

10/10 Excellent

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Apr 2024
Response from The Reservations Team on Apr 15, 2024
Dear Emma, We're thrilled to hear that you had such a positive experience with us! It's wonderful to know that our location and service met your expectations.Thank you for taking the time to share your feedback, and we hope to welcome you back for another great stay in the future!Kind Regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Nav on Apr 4, 2024
Dear Elizabeth,Thank you for your compliment regarding our rooms! We're delighted to hear that you found them to your liking. Providing comfortable and inviting accommodations is one of our top priorities, and we're thrilled that you enjoyed your stay with us.If you have any specific feedback or suggestions on how we can further enhance our rooms or amenities, please feel free to share. We always value input from our guests as it helps us continually improve our offerings.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Bed was comfortable. Quiet room
Stayed 1 night in Mar 2024
Response from Nav on Mar 29, 2024
Hi David,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed our great location, the comfort of your bed, and the tranquility of your room. Ensuring a restful and pleasant stay for our guests is our top priority, and it's wonderful to know we succeeded during your visit. We look forward to welcoming you back for another serene and comfortable stay in the future.Best regards,Navpreet KaurDuty manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Nav on Mar 23, 2024
Dear Sharon,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Rosanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from Nav on Mar 23, 2024
Dear Rosanne,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

8/10 Good

phil

Clean room good stay Parking rate expensive
Stayed 1 night in Mar 2024
Response from Nav on Mar 23, 2024
Dear Phil,I hope this email finds you well.Thank you for choosing to stay with us and for taking the time to provide us with your feedback regarding your recent experience. We are pleased to hear that you found your room clean and enjoyed your overall stay with us.Regarding your concerns about the parking rate, we understand your frustration and apologize for any inconvenience it may have caused. We continually review our pricing structure to ensure it remains competitive while also covering the costs associated with maintaining our parking facilities. Your feedback regarding the parking rate will be taken into consideration as we assess our pricing strategy moving forward.We value your feedback as it helps us identify areas where we can improve, and we appreciate your honesty in sharing your concerns with us.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Navpreet Kaur

10/10 Excellent

Caralyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Nav on Mar 23, 2024
Dear Caralyn,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

8/10 Good

Denise

Stayed 1 night in Feb 2024
Response from Nav on Mar 23, 2024
Dear Denise,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Jacqui

Stayed 1 night in Feb 2024
Response from Nav on Mar 23, 2024
Dear Jacqui,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

8/10 Good

RAMON

Stayed 1 night in Feb 2024
Response from Nav on Mar 23, 2024
Dear Ramon,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Feb 2024
Response from Nav on Mar 23, 2024
Hi David,Thank you very much for your kind words! We are thrilled to hear that you had a very good experience during your stay with us. Your satisfaction is our top priority, and we are grateful for your positive feedback.If you ever have any questions or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Navpreet Kaur

8/10 Good

Nikki

Traveled with family
Liked: Property conditions & facilities
Good location, loved how they got on the Taylor swift mania and had photo wall and her songs playing non stop. Staff seemed understaffed at most times which made waiting at reception or bar area longer than usual.
Stayed 1 night in Feb 2024
Response from Nav on Feb 22, 2024
Dear Nikki,Thank you for your feedback. We're glad to hear that you enjoyed our location and appreciated the Taylor Swift theme we had incorporated during your stay.However, we apologize for any inconvenience caused by the perceived understaffing during your visit. Ensuring prompt and attentive service for our guests is a top priority, and we regret if you experienced delays at our reception or bar area. We will review our staffing levels and procedures to ensure that we can better accommodate our guests' needs during peak times.We appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to assist you in any way we can.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Indiren durasamy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Nav on Mar 23, 2024
Dear Indiren,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet Kaur

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express in Southbank was so conveniently located!! We walked everywhere,to Flinders, to Queen Victoria Market, Botanical Gardens. And if you're too tired to walk the free trams in the CBD were only a 5 minute walk. The free breakfast buffet was a great way to start our day. I highly recommend and would stay there again.
Stayed 4 nights in Feb 2024
Response from Nav on Feb 22, 2024
Dear Donna,Thank you for your glowing review! We're delighted to hear that you had such a positive experience during your stay at the Holiday Inn Express in Southbank.It's wonderful to know that our central location was convenient for exploring Melbourne's attractions, and we're glad that you were able to walk to many places such as Flinders, Queen Victoria Market, and the Botanical Gardens. Additionally, we're pleased to hear that you found the free trams in the CBD easily accessible from our hotel.We're thrilled that you enjoyed our complimentary breakfast buffet as a great way to start your day. Providing a satisfying breakfast experience for our guests is important to us, and we're delighted that we could meet your expectations in this regard.Thank you for recommending us, and for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!
The staff were very friendly and went out of their way to make sure we felt welcome and fix an issue with our booking even though it wasn’t their fault.
Stayed 2 nights in Feb 2024
Response from Nav on Feb 20, 2024
Dear Stephanie,I hope this email finds you well. I am writing to express my sincere gratitude for the wonderful feedback we recently received regarding the experience at Holiday Inn.We were delighted to hear that our staff went above and beyond to ensure that you felt welcome and comfortable during your visit. It is our utmost priority to provide exceptional service to all our visitors, and we are thrilled to hear that we were able to meet your expectations.We greatly appreciate your acknowledgment of our staff's friendliness and willingness to assist, even in situations where the issue was beyond their control. Providing outstanding customer service is at the core of our values, and your feedback reaffirms that we are on the right track.I will be sure to share your kind words with our staff members, as their dedication and commitment to creating a positive experience for our visitors are truly commendable. Your feedback serves as motivation for us to continue striving for excellence in everything we do.Once again, thank you for taking the time to share your feedback with us. We value your input and look forward to welcoming you back to Holiday Inn in the future.Warm regards,Navpreet kaur

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nav on Feb 20, 2024
Dear Viviana,I hope this email finds you well. On behalf of the entire team at Holiday Inn, I would like to extend our heartfelt gratitude for choosing to stay with us.We are delighted to hear that you had a nice stay and that your experience at our facility met your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are thrilled to know that we succeeded in achieving this during your visit.Your satisfaction is incredibly important to us, and your positive feedback serves as motivation for us to continue delivering exceptional service to all our guests. We are committed to maintaining the high standards that you have come to expect from Holiday Inn.If there is anything else we can do to enhance your future visits or if you have any suggestions for improvement, please do not hesitate to let us know. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing Holiday Inn. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Navpreet Kaur

8/10 Good

Donna

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Nav on Mar 23, 2024
Dear Donna,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet Kaur

4/10 Poor

Alan

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Nav on Feb 20, 2024
Dear Alan,I hope this email finds you well. On behalf of the entire team at Holiday Inn, I would like to extend our heartfelt gratitude for choosing to stay with us.We are delighted to hear that you had a nice stay and that your experience at our facility met your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are thrilled to know that we succeeded in achieving this during your visit.Your satisfaction is incredibly important to us, and your positive feedback serves as motivation for us to continue delivering exceptional service to all our guests. We are committed to maintaining the high standards that you have come to expect from Holiday Inn.If there is anything else we can do to enhance your future visits or if you have any suggestions for improvement, please do not hesitate to let us know. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing Holiday Inn. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Navpreet Kaur

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good enjoyed our night stay
Stayed 1 night in Feb 2024
Response from Nav on Feb 20, 2024
Dear Sarah,I hope this email finds you well. I am writing to express my sincere gratitude for your positive feedback regarding your recent night stay at Holiday Inn.We are thrilled to hear that you enjoyed your time with us and that your stay met your expectations. Providing a comfortable and enjoyable experience for our guests is a top priority for us, and we are delighted that we were able to achieve this during your visit.Your satisfaction is incredibly important to us, and your feedback serves as validation that we are meeting our goals in providing exceptional service and accommodation. We strive to create a welcoming and comfortable environment for all our guests, and we are pleased to hear that you had a pleasant experience during your stay.If there is anything further we can do to enhance your future visits or if you have any suggestions for improvement, please do not hesitate to let us know. Your input is invaluable to us as we continuously strive to exceed the expectations of our guests.Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to Holiday Inn in the future.Warm regards,Navpreet kaur

8/10 Good

anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why but the beds although comfortable cause both my partner and I to sweat and heat up a lot, even with the cooler on it was a restless sleep. Everything else was enjoyable an pleasant and the staff even helped located certain places we were looking for
Stayed 1 night in Feb 2024
Response from Nav on Feb 20, 2024
Dear [University Name] Administration,I hope this email finds you well. I am writing to thank you for your recent feedback regarding your stay at Holiday Inn.First and foremost, I want to express our gratitude for your kind words about our staff's assistance and the overall pleasant experience you had during your stay. It is always our goal to ensure that our guests feel welcome and receive the assistance they need to make their visit enjoyable.However, I would like to address your concerns about the beds causing discomfort due to sweating and overheating, despite having the cooler on. Your comfort is of utmost importance to us, and we take feedback such as yours very seriously. I apologize for any inconvenience this may have caused during your stay.We will investigate the issue with the beds to identify any potential improvements that can be made to ensure a more comfortable sleeping environment for our guests. Your feedback will be invaluable in helping us address this matter effectively.If there is anything else you would like to share or if you have any further suggestions for improvement, please do not hesitate to let us know. We are committed to continually enhancing the experience of our guests, and your input is greatly appreciated.Once again, thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to welcome you back to Holiday Inn in the future, providing you with an even more enjoyable and comfortable stay.Warm regards,Navpreet Kaur

8/10 Good

Deepak

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Nav on Feb 22, 2024
Dear Deepak,I'm glad to hear that you had a good stay! If you have any specific feedback or if there's anything else I can assist you with, please don't hesitate to let me know. Your satisfaction is important to us.Regards,Navpreet KaurDuty Manger

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room Convienent parking, took the $1 prepaid optoon. Close to Southbank and transport. Will consider for future trips into Melbourne.
Stayed 1 night in Feb 2024
Response from Nav on Feb 20, 2024
Dear Leslie,I hope this email finds you well. I wanted to take a moment to express our sincere gratitude for the feedback you recently provided regarding your stay at Holiday Inn.We are delighted to hear that you found your room to be clean and comfortable, and that you appreciated the convenience of our parking facilities, especially the 1 prepaid option. Ensuring a comfortable and hassle-free experience for our guests is a top priority for us, and we are thrilled to know that we succeeded in achieving this during your visit.Additionally, we are pleased to hear that our location close to Southbank and transport options met your needs. Melbourne is a vibrant city with much to offer, and we are glad that our proximity to key attractions and transportation hubs contributed positively to your stay.Your feedback is invaluable to us as we strive to continually improve and enhance the experience of our guests. We are committed to maintaining the high standards that you have come to expect from Holiday Inn.We are delighted to learn that you will consider staying with us for future trips into Melbourne. We would be honored to welcome you back, and we will do everything possible to ensure that your next stay is even more enjoyable than the last.If there is anything else we can do to assist you or if you have any further feedback or suggestions, please do not hesitate to reach out. Your satisfaction is our utmost priority, and we are here to ensure that you have a memorable experience with us.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back for another fantastic stay in the future.Warm regards,Navpreet Kaur

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nav on Feb 20, 2024
Dear Martina,I hope this email finds you well. On behalf of the entire team at Holiday Inn, I would like to extend our heartfelt gratitude for choosing to stay with us.We are delighted to hear that you had a nice stay and that your experience at our facility met your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are thrilled to know that we succeeded in achieving this during your visit.Your satisfaction is incredibly important to us, and your positive feedback serves as motivation for us to continue delivering exceptional service to all our guests. We are committed to maintaining the high standards that you have come to expect from Holiday Inn.If there is anything else we can do to enhance your future visits or if you have any suggestions for improvement, please do not hesitate to let us know. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing Holiday Inn. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Navpreet Kaur

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location downtown. Across the street from the Melbourne Skywalk. Short drive to the Botanical Gardens. Breakfast was not fabulous but it was good. People were friendly. Room was small but adequate and comfortable. Overall a good stay.
Stayed 2 nights in Feb 2024
Response from Nav on Feb 20, 2024
Dear Sharon,I hope this email finds you well. I wanted to take a moment to express our sincere appreciation for the feedback you provided regarding your recent stay at Holiday Inn.We are delighted to hear that you found our location downtown to be convenient and that you enjoyed the proximity to attractions such as the Melbourne Skywalk and the Botanical Gardens. Providing our guests with easy access to key landmarks and attractions is something we strive for, and we are pleased that our location contributed positively to your experience.Furthermore, we are glad to hear that you found our breakfast to be good, and that you encountered friendly staff during your stay. Ensuring a pleasant and welcoming atmosphere for our guests is a top priority, and we are thrilled that our team members left a positive impression on you.We appreciate your feedback regarding the room size and comfort. While we aim to provide comfortable accommodations for our guests, we understand that preferences may vary. Your comments will certainly be taken into consideration as we strive to continually improve and enhance our facilities.Overall, we are pleased that you had a good stay with us. Your satisfaction is incredibly important to us, and we are grateful for the opportunity to have hosted you.If there is anything else we can do to enhance your future stays or if you have any further feedback or suggestions, please do not hesitate to reach out. We value your input and are committed to ensuring that you have a memorable and enjoyable experience with us.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back in the future.Warm regards,Navpreet Kaur

8/10 Good

Carly

Stayed 1 night in Feb 2024
Response from Nav on Mar 23, 2024
Dear Carly,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Angelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed by the overall look of the property. Clean, modern, close walk to Southbank. Very good price also included breakfast. Highly recommended
Stayed 1 night in Feb 2024
Response from Nav on Feb 20, 2024
Dear Angelo,I hope this email finds you well. I wanted to take a moment to express our sincere appreciation for the glowing feedback you shared regarding your recent stay at Holiday Inn.We are thrilled to hear that you were very impressed by the overall look of our property. Maintaining a clean and modern environment for our guests is a top priority, and we are delighted that our efforts were recognized and appreciated. Your satisfaction is our utmost priority, and we are thrilled that our property met your expectations.Additionally, we are pleased to hear that you found our location close to Southbank to be convenient. Melbourne is a vibrant city with much to offer, and we are glad that our proximity to key attractions contributed positively to your stay.Furthermore, we are delighted that you found our pricing to be very good, especially with the inclusion of breakfast. Providing our guests with excellent value for their stay is something we strive for, and we are pleased that you found this to be the case.Your recommendation means the world to us! We take great pride in providing exceptional experiences for our guests, and your endorsement reaffirms our commitment to excellence.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back and provide you with another fantastic stay in the future.Warm regards,Navpreet Kaur

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nav on Feb 20, 2024
Dear Matthew,I hope this email finds you well.I wanted to take a moment to extend our heartfelt thanks for choosing to stay with us at Holiday Inn. We truly appreciate your patronage and are delighted to hear that you had a pleasant experience during your time here.Your satisfaction is of utmost importance to us, and we are thrilled to know that you enjoyed your stay. Our team works tirelessly to ensure that every guest feels comfortable and well taken care of, so it's truly rewarding to receive positive feedback like yours.If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We're always here to assist you and strive to exceed your expectations in every way possible.Once again, thank you for choosing Holiday Inn. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Navpreet Kaur

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The door to my room was dangerously heavy on closing. I bruised my arm
Stayed 4 nights in Feb 2024
Response from Nav on Feb 20, 2024
Dear Greg,Thank you for bringing this matter to our attention, and we sincerely apologize for any discomfort or inconvenience you experienced during your recent stay at Holiday Inn.Your safety and well-being are our top priorities, and it deeply concerns us to learn that you sustained a bruise on your arm due to the door in your room. Please accept our sincerest apologies for any distress this incident may have caused you.We are currently investigating the issue with the door mechanism to identify and rectify any potential safety hazards promptly. Additionally, we will ensure that our maintenance team conducts a thorough inspection of all doors throughout the property to prevent similar incidents from occurring in the future.We understand that words alone cannot undo the discomfort you experienced, but please know that we take this matter very seriously and are committed to making the necessary improvements to ensure the safety and comfort of all our guests.Once again, we apologize for the inconvenience, and we sincerely hope that you will give us another opportunity to exceed your expectations in the future.Warm regards,Navpreet Kaur

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, affordable price
Convenient location to Coles supermarket and dining place. Affordable price w breakfast and parking. I was satisfied with the cleanness too
Stayed 1 night in Feb 2024
Response from Nav on Feb 20, 2024
Hi There,I trust this email finds you well. I wanted to extend my sincere appreciation for the feedback you shared regarding your recent stay at Holiday Inn.We are thrilled to learn that our convenient location near Coles supermarket and dining establishments added value to your experience. Providing our guests with easy access to essential amenities and nearby dining options is something we prioritize, and we are delighted to hear that it contributed positively to your stay.Additionally, I'm glad to hear that you found our prices affordable, especially with the inclusion of breakfast and parking. Ensuring our guests receive great value for their stay is something we strive for, and we are pleased that you found this to be the case.Furthermore, I'm delighted that you were satisfied with the cleanliness of our facilities. Maintaining a high standard of cleanliness is of utmost importance to us, and it's heartening to hear that our efforts were noticed and appreciated.Your feedback serves as encouragement to all of us here at Holiday Inn as we work tirelessly to ensure that every guest has a comfortable and enjoyable stay. We are committed to maintaining the standards that have earned your satisfaction and will continue to seek ways to exceed your expectations in the future.If there is anything else we can do to enhance your future stays or if you have any further feedback or suggestions, please do not hesitate to reach out. We value your input and are here to assist in any way we can.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back and provide you with another satisfying stay in the future.Warm regards,Navpreet Kaur

10/10 Excellent

XIAOJIN

Stayed 2 nights in Jan 2024
Response from Nav on Mar 23, 2024
Dear Xiaojin,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Maricor

Stayed 4 nights in Jan 2024
Response from Nav on Mar 23, 2024
Dear Maricor,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager

10/10 Excellent

Lazarus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was perfect 👌
Stayed 2 nights in Jan 2024
Response from Nav on Feb 6, 2024
Dear Lazarus,Thank you for sharing your positive feedback regarding our breakfast during your recent stay. We are delighted to hear that you enjoyed your breakfast experience with us.At Holiday Inn, we strive to provide delicious and satisfying breakfast options to start our guests' days off right, and we are thrilled to hear that we succeeded in delivering a perfect breakfast for you.We truly appreciate your kind words, and we hope that your breakfast experience added some enjoyment to your overall stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Navpreet Kaur