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Reviews of ANEW Resort White River Mbombela

3 out of 5
ANEW Resort White River Mbombela
Plot 64, Mbombela, Mpumalanga

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 101 reviews" "
Rating 8 - Good. 47 out of 101 reviews" "
Rating 6 - Okay. 12 out of 101 reviews" "
Rating 4 - Poor. 7 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Work trip.
Older style property and needs a little work done but grounds, room, facilities all ok and price point matches the offering. Service team were excellent and couldnt do enough - maybe a little over eager to check, clear and ask if "all ok". Overall good and would stay there again.
Stayed 8 nights in Feb 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Family Christmas Holiday
Our stay from 24 to 27 December 2023 was okay. The receptionist was very warm and her demeanor positive. The superior room we booked was okay but cleaners must try to be thorough in their cleaning. Please control ants and spiders. The room will also have an appeal once flooring is improved. The sports fields were far from what is advertised - condition poor.
Stayed 3 nights in Dec 2023

10/10 Excellent

j

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Ingwenyama Team on Dec 13, 2022
Thank your very much for your valued feed back, we are happy to see that you were well looked after during your stay with us at the Pride Of the Lowveld

8/10 Good

Lefa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Ntsengeni

Liked: Cleanliness
Stayed 1 night in Jan 2022

6/10 Okay

Lindiwe

Liked: Cleanliness
Disliked: Staff & service, room comfort
Check in was not seem less and it was hard to find the rooms and receptionist was not friendly
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in Apr 2021

10/10 Excellent

Neville Simbarashe

Stayed 4 nights in Dec 2020

10/10 Excellent

Anthon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Annah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness
Special late breakfast was prepared late in the morning.
Stayed 2 nights in Jul 2019

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unexpectedly late check-in however the person behind the desk was very friendly and helpful at such an hour. All was in order and we were able to get to our rooms with minimal delay.
Stayed 1 night in Jun 2019

10/10 Excellent

BD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Excellent, all round! Highly recommend.
Stayed 3 nights in May 2019
Response from Annelize on May 15, 2019
Good day, Thank you for your valued feedback. We will convey this across to the team. Yours in Hospitality The Ingwenyama Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.excellent breakfast.staff pleasant.were some (lots) ants on a wooden bench in room but everything else was very good
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service
We had booked two rooms through Hotel.com however when we arrived at the Resort they were unable to pick up the booking. We were travelling with family and wanted both rooms to be next to each other for convenience. Only one room was booked and was told by the reception they are fully booked and placed us in a ''honeymoon suite'' at first which was not what we had booked. According to the restaurant manager (Charl ) the ''honeymoon suite is not even supposed to be used as it is supposed to be under renovation. We could literally feel the springs on the bed that's how bad it was. We then went back to reception to ask for another room , the guy from reception (Pier ) told us we must just make do with that room.We then were given two options of rooms to choose from however yet again these rooms are their back up rooms which are not in very good condition and should not even be let out for guests. The phone didn't work , the shower had no pressure. The room was not cleaned, spider webs everywhere. Empty shampoo, lotion bottles where left behind. The bedding and the bed was not cleaned. The curtains were dirty with stains. The lighting was so very poor. Very poor service and very disappointing. We travelled from far to get pushed around and told we must just make do.
Stayed 3 nights in Apr 2019
Response from Sherley on Apr 23, 2019
Dear Reddy Family, Glad to see that you reached your destination safely. As per our one on one meeting before your departure, I would like to again offer our most sincere apologies for the discomfort you experienced during your stay with us. As I explained during our meeting this is not at all the service standards that we pride ourselves in, I did give you my business card with my email id on, kindly send me a mail so that we can discuss the matter further. Thank you

8/10 Good

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10!!!
Good place, but stay away from the eggs at breakfast. Meats are also a bit oily but still tastes good
Stayed 3 nights in Apr 2019
Response from Sherley on Apr 23, 2019
Good day, Thank you for the feedback, I am slightly confused with regards to your comment about the eggs, kindly inbox me: rdm@ingwenyama.co.za with more detail. Have a wonderful day.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Annelize on Feb 12, 2019
Thank you for your valued feedback.

6/10 Okay

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room D12 the beds were noisy and the furniture no.
Stayed 1 night in Jan 2019
Response from Annelize on Feb 12, 2019
Thank you for your valued feedback. We will look into matter accordingly.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good .
Stayed 5 nights in Jan 2019
Response from Annelize Barltrop on Jan 14, 2019
Dear Stefan, Thank you for for staying with us. We are pleased to hear that you enjoyed it. Please feel free to contact us anytime for your next visit. Kind regards, The Ingwenyama Team

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Caroline on Jan 8, 2019
Dear Mario, Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in White River
Amazing stay at Ingwenyama Resort. The rooms are basic but clean and comfortable. The food at the restaurant was excellent and the breakfast is up there with the best we'd ever had. The service from all the staff was fantastic and nothing was too much trouble. Pool area and surrounding gardens where immaculate. Excellent value for the area and I would highly recommend a stay there.
Stayed 3 nights in Dec 2018
Response from Caroline on Jan 7, 2019
Dear Matthew, Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

Sikhumbuzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Caroline on Jan 7, 2019
Dear Sikhumbuzo, Thank you very much for your valuable feedback and for staying with us.

8/10 Good

DARYL, Conyers, USA

Liked: Staff & service, property conditions & facilities
I liked the boutique hotel on the property. I switched my reservation there after checking in to the Ingwenyama Hotel.
Stayed 7 nights in Dec 2018
Response from Caroline on Jan 7, 2019
Dear Daryl, Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

Omphemetse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family vacation
We had a beautiful vacation and a merry christmas at Ingwenyama. The service was good.
Stayed 5 nights in Dec 2018
Response from Annelize Barltrop on Dec 30, 2018
Good day, Thank you for staying with us, we trust that you enjoyed every moment. Thank you for your valued feedback.

10/10 Excellent

Mahlomola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2018
Response from Annelize Barltrop on Dec 30, 2018
Good day, Thank you for your valued feed. We hope to welcome you back in the near future.

8/10 Good

Lutendo Cedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ingwenyama what a roar
Room was quite big, king size bed and an single bed for my child. Staff very friendly, great selection of TV shows.
Stayed 2 nights in Dec 2018
Response from Annelize Barltrop on Dec 30, 2018
Good day, Thank you for your valued feed. We hope to welcome you back in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Annelize Barltrop on Dec 19, 2018
Thank you so much for your valued feedback. We hope to see you again soon in near future. Keep well. Kind Regards, The Ingwenyama Team

8/10 Good

Sipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
Very friendly and prompt service. Booking & checking in was easy and fast. We decided to stay an extra day and Kelly was kind enough to charge us by our previous lower rate instead of the normal prices. Overall a great experience.
Stayed 5 nights in Dec 2018
Response from Annelize Barltrop on Dec 19, 2018
Thank you so much for your valued feedback. We hope to see you again soon in near future. Keep well. Kind Regards, The Ingwenyama Team

8/10 Good

Millicent

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay!
Our stay was quite pleasant.
Stayed 1 night in Dec 2018
Response from Annelize Barltrop on Dec 19, 2018
Thank you so much for your valued feedback. We hope to see you again soon in near future. Keep well. Kind Regards, The Ingwenyama Team

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fulfilling
Stayed 2 nights in Dec 2018
Response from Caroline on Dec 11, 2018
Dear Moses, Thank you very much for staying with us and for your valuable feedback.

8/10 Good

Watshilidzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was amazing
Stayed 3 nights in Dec 2018
Response from Caroline on Dec 7, 2018
Dear Watshilidzi, Thank you very much for staying with us and for your valuable feedback.

8/10 Good

Simanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was good
Stayed 1 night in Dec 2018
Response from Caroline on Dec 4, 2018
Dear Simanga, Thank you very much for staying with us and for your valuable feedback.

8/10 Good

Roseline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our stay was very pleasant! The staff, from reception to the restaurant were very friendly and helpful and the place is beautiful. We will definitely go back.
Stayed 2 nights in Nov 2018
Response from Caroline on Dec 4, 2018
Dear Roseline, Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

Lucy, Tzaneen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was very nice and clean. The food was very good
Stayed 1 night in Oct 2018
Response from Caroline on Oct 31, 2018
Dear Lucy, Thank you very much for your great feedback, we are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2018
Response from Caroline on Oct 23, 2018
Thank you very much for your valued feedback, we are glad you enjoyed your stay with us.

8/10 Good

Obakeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Caroline on Oct 17, 2018
Dear Obakeng, Thank you for your great rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and excellent service. I strongly recommend it!
Stayed 1 night in Oct 2018
Response from Caroline on Oct 17, 2018
Good day, Thank you very much for the great review, we are really glad you enjoyed your stay with us.

2/10 Terrible

David James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Caroline on Oct 17, 2018
Dear David, Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Caroline on Oct 17, 2018
Good day, Thank you very much for your great rating, we are glad you enjoyed your stay with us.

8/10 Good

Joan, Ballito SA

Liked: Cleanliness, property conditions & facilities, room comfort
Very pleasant friendly staff. Wonderful grounds with views from Rooms. Security very good felt safe enough to walk around the hotel complex.
Stayed 4 nights in Sep 2018
Response from Caroline on Oct 17, 2018
Dear Joan, Thank you very much for the great review, we are really glad you enjoyed your stay with us.

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality service
Our stay was awesome, the room is spacious and very neat and clean The breakfast was outstanding
Stayed 1 night in Aug 2018
Response from Caroline on Oct 17, 2018
Dear Frederik, Thank you very much for the great review, we are really glad you enjoyed your stay with us.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lowveld gem
To be honest I was surprised with this last minute booking - reception could not be friendlier or more helpfull - I recieved a great room that was super clean - and compared well to a lot more expensive places I have stayed at - I travel for a living so have seen it all - i would have liked to see a hairdryer in the room - standard at most places, and some bottled water in the fridge.
Stayed 1 night in Aug 2018

8/10 Good

Heloise

Liked: Cleanliness, staff & service, room comfort
Very nice stay at Ingwenyama Lodge, location excellent and resort beautiful.
Stayed 2 nights in Jul 2018
Response from Ingwenyama Staff on Aug 1, 2018
Thank you Heloise it was a pleasure hosting you

10/10 Excellent

Cj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Phaswane Cedric

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in May 2018

8/10 Good

Erina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shawn

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, comfortable stay.
Comfortable,clean,helpful staff,good breakfast. Insufficient milk on tea/coffee tray,limited parking area.
Stayed 1 night in Jan 2018