Outdoor pool, sun loungers
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Reviews of Riad Chergui

4 out of 5
Riad Chergui
53-54, Derb El Halfaoui, Médina, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 57 out of 79 reviews" "
Rating 8 - Good. 19 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I were made very welcome at Riad Chergui, particularly by Abdu. The hotel is tranquil and relaxing, despite being very close to the souks and busy side streets. Easy to get to and from the main areas, but worth noting you have to walk a short way from taxi drop off. Great pool, lovely rooftop terrace and generous breakfasts. Would definitely stay again.
Stayed 4 nights in Feb 2024
Response from Radouane & Emmanuelle on Mar 2, 2024
Dear Neil, Thanks a lot for your very good mark and comment. All the staff was happy to welcome you! Have a nice day.All the bestRadouane & Emmanuelle

10/10 Excellent

Ali

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good people working there . I liked the guy called Hamzeh and the lady who was their manager particularly … let’s say all of them were great people
Stayed 2 nights in Feb 2024
Response from Emmanuelle & Radouane on Feb 11, 2024
Dear Ali,Thanks a lot for your very good comment and review. I really appreciate. And next time promise.. No water on the roof!!Have a lovely eveningAll the bestEmmanuelle & Radouane

10/10 Excellent

Altaf

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Riad, super quiet and yet you’re only around the corner from the souks. Staff are amazing, they look after you well and don’t ask for anything in return but good to leave a little tip at the end of your trip. Rooms are very clean and nicely decorated. I would highly recommend
Stayed 3 nights in Dec 2023
Response from Radouane & Emmanuelle on Dec 23, 2023
Dear Altaf,Thanks a lot for your very good mark and review!I hope that you will come back soon to visit us again.Have a great dayAll the bestRadouane & Emmanuelle

8/10 Good

Ram

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but wanting in some areas.
We were a group of 8 business friends celebrating a birthday, drove two cars from.Casa. Since the info provided was completely insufficient, we were virtually left in the hands of these private parkings.. and remained worried for our entire stay. My car came away with a nasty scratch. Abdou at the Hotel and the kitchen staff were brilliant. Radouane was on leave and Emmanuelle at first seemed a tough owner, ticking off two of our colleagues fir a spilt beer and a chair out of place..so they were really upset... She warmed up to us gradually - but the initial ticking off was not good..esp after paying 200€ a night. Lights in the toilet are very poor and while the water pressure in our room.was good, another couple had issues. Another mention for Abdou - we gelled very well - being from.Senegal.. and he really made our stay really pleasant. I did find a pouch of money in my room.safe (Room 3) containing 900€ which I handed to Emmanuelle - Hope the person who lost it reads this message or is contacted by Emanuelle. Overall a beautiful Riad and did justice to Marrakech. A little more warmth in the welcome (I took it as her being humorous and we got along well) to others, would get them the 5 stars easily.
Stayed 2 nights in Dec 2023
Response from Radouane on Dec 14, 2023
Dear Ram, Thanks a lot for your very good mark. I hope that you will be back soon and visit us again!! Have a good day All the best Radouane

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful oasis in the medina, really well located to explore the city yet quiet and relaxing as soon as you walk through the door. Fantastic staff, beautiful property and great room.
Response from Emmanuelle & Radouane on Sep 25, 2023
Dear Julia,Thanks a lot for your very good review and mark!We were very happy to welcome you...Please, come back soon to visit us again!Have a lovely dayAll the best Emmanuelle and Radouane

10/10 Excellent

Nigel

Stayed 7 nights in Apr 2023
Response from Radouane & Emmanuelle on Jun 8, 2023
Dear Nigel, Thanks for your good mark. Have a nice day. All the best

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend highly enough. The staff are superb and genuine and cannit di enough for you. The breakfast was superb. Riad itself is beautiful and astounding, a real oasis. It is in a perfect location that is central and walkable to everything. Very clean and peaceful too. Thank you once again.
Stayed 5 nights in Apr 2023
Response from Radouane & Emmanuelle on Apr 26, 2023
Dear David,Thanks for your good review. I hope that you will visit us again soon. Have a nice day.All the best.

10/10 Excellent

Susan Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff are friendly helpful & very obliging 😊. The Riad is very convenient for all amenities so would definitely stay here again on my next trip.
Stayed 7 nights in Mar 2023
Response from Radouane & Emmanuelle on Apr 9, 2023
Dear Susan,Thanks for your very good comment and review, we really appreciate!Hope that you will be back soon to visit us again!Have a nice dayAll the bestEmmanuelle & Radouane

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally helpful. Stay was during Ramadan so not a particularly quiet time. All meals taken at the Raid were of excellent quality.
Stayed 7 nights in Mar 2023
Response from Radouane & Emmanuelle on Apr 8, 2023
Dear Anne,Thanks a lot for your very good review and comment!We are very pleased if you enjoyed your stay...We really hope that you will come back soon to visit us again!!Have a nice eveningAll the bestEmmanuelle & Radouane

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. We spent 2 nights here on the recommendation of friends and could not have been more pleased. The city is hectic, and a short walk to the action while lodging in quiet solitude was a blessing. The owner/operator is personally vested in the operations and it shows as she is atop every detail. Staff was wonderful.
Stayed 2 nights in Mar 2023
Response from Radouane & Emmanuelle on Mar 7, 2023
Dear Nancy,Thanks a lot for your very good review and good mark! We really appreciate! All the staff was happy to welcome you!Hope you will be back soon.Have a nice dayAll the bestEmmanuelle & Radouane

10/10 Excellent

Guilla

Stayed 4 nights in Nov 2022

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding, meet all our needs and then some !! Highly recommend. We had dinner prepared by staff and would very much recommend the experience.
Stayed 4 nights in Nov 2022
Response from Radouane & Emmanuelle on Jan 1, 2023
Dear Donald,Thanks for your very good review !! All the team was pleased to welcome you. We hope you will be back soon at the Riad to visit us again… All the best,Radouane & Emmanuelle

10/10 Excellent

Kamran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean and tidy, staff very friendly
Stayed 7 nights in May 2022
Response from Emmanuelle on Jun 9, 2022
Dear Kamran, Thanks a lot for your very good comment! Hope you will be back soon to visit us again with your friend! All the best Emmanuelle

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the Medina - stay here!
Emmanuelle was a super host and we truly enjoyed this stunning Riad! We are planning a return trip soon - it was that GREAT!
Stayed 3 nights in May 2022
Response from Emmanuelle on May 17, 2022
Dear Melanie, Thanks a lot for your great review! All the staff was very pleased to welcome you.. For sure we hope that you will come soon to visit us again! Take care All the best Emmanuelle

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Close to tourist attractions. Recommend taking up the offer for the Riad to arrange taxis as some people didnt and had to pay a lot more than 15 euros. Restaurants close by and the Riad will do an evening meal if you let them know in advance. Breakfast was very generous.
Stayed 7 nights in Mar 2020
Response from Emmanuelle Manager on Mar 20, 2020
Dear Anonymous!! Thanks a lot for your very good review... All the staff will be very pleased to welcome you again at the Riad. Have a nice day All the best Emmanuelle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instagram worthy riad
Beautiful and spacious riad, located in a quieter part of the Medina. We were also surprised that there was a bar, as other hotels we stayed at in Morocco didn't serve alcohol. Nice food as well.
Stayed 1 night in Feb 2020
Response from Emmanuelle on Feb 12, 2020
Thank you so much for your a nice comment !! we appreciate it .

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Chergui combines a location close to restaurants, hammams, the souks and main square with personal and attentive service. The breakfast is delicious. My bedroom was large and comfortable. The pool and bar area is ideal for relaxing and enjoying a drink. The Riad arranged transfers to and from the airport as well as helped us with restaurant and activity recommendations, all of which helped us make the most of our time in Marrakech
Stayed 4 nights in Nov 2019
Response from Emmanuelle on Nov 21, 2019
Dear Anonymous, Thank you for your great comment !!! All the staff was very happy to welcome you. We hope to see you again at Riad chergui. All the best Emmanuelle

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2019
Response from Emmanuelle on Jul 30, 2019
Thanks a lot for this good mark! I am pleades you enjoyed your stay at Riad Chergui... All the best Emmanuelle

10/10 Excellent

Sophie, london

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice to step off the street into this beautiful and peaceful haven. There was a welcoming mint tea and I instantly felt like I was on holiday! The staff are super friendly and helpful...I can’t wait to come back; thank you riad chergui
Stayed 3 nights in Feb 2019
Response from Isabelle, Emmanuelle on Feb 20, 2019
Thank you for this good comment. We are happy to have made you feel at home in Riad Chergui because this is one of our missions that we hold dear. Hoping to see you again soon among us, Very cordially

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this Riad, wish I could have stayed longer. The rooms were very clean, bed was excellent and breakfast was really good. They also have a rooftop where one can go have a drink and soak in the sun. The riad is located right inside the souk but you cannot hear any noise once you’re inside. I highly recommend the place.
Stayed 2 nights in Dec 2018
Response from Emmanuelle, Isabelle on Dec 11, 2018
Thank you very much for this comment of the most favorable as for your stay in our Riad. Your satisfaction being ours too, we hope to see you again... inch'allah ! All the best

10/10 Excellent

Dawn, Essex england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chergui is a little oasis of calm in a hectic and manic town. Emmanuelle, Isabelle, Abu, and the girls are all great, they do their best to give you a plesant stay and Emmanuelle wa really helpful with recommendations and places on the map to visit. Be prepared for authentic rooms (and bathrooms) and if it’s chain style hotel perfection your looking for then be prepared to look elsewhere as the Riad ticks all the style and charm boxes of a proper Moroccan Home/guest house. If you want anything from the bar, go ask, there’s not waiting staff as everyone is busy keeping the courtyard clean and rooms well made. If ever I planned on a return trip to Marrakech I would most definitely stay here again!
Stayed 4 nights in Oct 2018
Response from Isabelle, Emmanuelle on Oct 27, 2018
Our thanks for this very favorable comment of your stay among us. Your satisfaction is above all ours, we can only be proud to have contributed. The Riad Chergui seems now elected to be your house in Marrakech and we will have great pleasure to welcome you there again. All the best

10/10 Excellent

Jill, Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely oasis amidst the hustle and bustle
My husband, daughter and I stayed here recently. My daughter flew back after 4 nights, whilst we stayed on a further 3 days. The staff were very welcoming, and did everything in their power to make our stay enjoyable. Emmanuelle gave us lots of useful information regarding restaurants, shopping and tourist attractions. When I had an upset tummy, the staff provided me with medication, and made me a lovely herbal drink to settle my stomach. It felt more like staying with members of a large, caring family than a hotel or guest house. The breakfasts were superb; freshly squeezed orange juice, fruit, pancakes and sweet Moroccan delicacies, different breads, cakes and croissants, honey, jam and soft cheese, followed by a choice of fried eggs, or scrambled, and of course, Moroccan mint tea or coffee.
Stayed 7 nights in Jun 2018
Response from Emmanuelle on Jul 11, 2018
Dear Jill, Thanks for your very good review, I hope that you will come back soon and your stomach will be perfect this time!! All the best Emmanuelle

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service.
Great location and very friendly, good service. Wifi was a bit inconsistent, but overall everything was great. Some of the rooms are quite small by North American standards, but we knew that when we booked. Close to everything, we’d stay there again for sure.
Response from Riad Chergui on Apr 26, 2018
Thanks a lot for your good comment! All the best Emmanuelle

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad
Beautiful riad and excellent, attentive and very courteous staff. Some difficulties with booking arrangements. If, like us, you booked through an agency, I strongly suggest you contact the Riad directly to confirm payment and transfer arrangements
Response from Emmanuelle on Mar 4, 2018
Thanks for your nice comment! I hope that you will be back soon... All the best Emmanuelle

10/10 Excellent

Susie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Riad
I recently stayed at Riad Chergui with a girl friend of mine and from the minute we were picked up to the minute we were dropped off back at the airport was just perfect. Emmanuelle and her whole team working at the Riad were extremely helpful and the food was wonderful. The pool (despite being freezing) was a welcome break from the hot winter sun and the rooftop provided a perfect sunbathing set up. The rooms were comfortable and spacious and we were fortunate enough to have a room looking out over the pool. The Riad is down a couple of windey roads but after finding it once, it is easy to locate. Slightly out of the main hustle and bustle but just a 5 minute walk to some lovely restaurants and souks and about a 20 minute walk to the main square. I would highly recommended this to couples or groups of friends who want a nice chilled holiday in Marrakech
Stayed 3 nights in Nov 2017
Response from Emmanuelle on Nov 19, 2017
Dear Susie, Thanks a lot for your wonderful review!! I hope you will be back soon to visit us again...Inchallah! All the best Take care Emmanuelle

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It needs some work the hotel is beautiful. Overall, the hotel is gorgeous.maids clean ed the rooms and food was made perfect. The staff worked hard. At moments it felt like you were being a bother you would find staff hiding on the phone in stairways. A little disorganized in planning outings. And it's in a sketchy area. If you can book outside of the old area less sketchy neighborhood. It feels like the management can't handle the thieves near by very well from bothering clients. That needs some work. Some disappointments but if u can look past that the hotel is beautiful.
Stayed 6 nights in Sep 2017
Response from Emmanuelle on Mar 10, 2019
Thanks for this comment All the best Emmanuelle

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad, great staff, definitely recommend!
Stayed 3 nights in Jul 2017
Response from Emmanuelle on Jul 29, 2017
Dear Anonymous, Thanks a lot for your very nice comment! I hope you will be back soon.... All the best Emmanuelle

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, peaceful riad in the middle of the medina. Perfect location. The staff were so helpful too. I recommend this to anyone!
Response from Emmanuelle on Mar 10, 2019
Thanks for your very good review! See you soon.. All the best Emmanuelle

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Emmanuelle on Mar 10, 2019
Thanks for your very good review! See you soon.. All the best Emmanuelle

8/10 Good

SN, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet calm near hustle and bustle
Very friendly, welcoming and helpful staff in a really quiet riad (tucked away but close to the busy streets in the Medina). Breakfast is plentiful (breads, pastries, yogurt, egg, ham and fresh fruits) and relaxed. Nice pool (quite large for a riad) and terrasse. Pretty decor - although a little tired in places, which adds to charm. Large rooms and comfortable beds. Air conditioning in our room was poor (nightly room temps of 30+ degrees Celsius) although it was fine in daughter's room. A perfect place to stay if you are seeking peace and relaxation.
Response from Riad Chergui on Dec 1, 2016
Thanks a lot for your good review. I am really sorry if the air conditionning wasn't working well in your room.. I hope you will be back soon and visit us! You are always welcome. All the best Emmanuelle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emmanuelle on Jul 17, 2016
Thanks for this review. Best regards Emmanuelle

10/10 Excellent

MARK, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little Riad in the heart of Madina
Couldn't recommend this Riad more for a short stay in Marrakech. Walkable to the souks. Little oasis away from the mayhem. Service was excellent and the courtyard palatial.
Response from Emmanuelle on Jun 25, 2016
Dear Mark, Thanks a lot for your very nice comment... It's always a real pleasure to welcome my guests! I hope you will come back soon! Emmanuelle

10/10 Excellent

Charles, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban Tranquility
We were greeted at our taxi point and taken through the winding alleyways we stepped into a subtle lit courtyard strewn with an assortment of huge lounging clean white settee areas around a beautiful green tiled lit pool. We were poured refreshing mint tea and a plate of local patisserie on our arrival Lter we were escorted to our gorgeous room (no.9) overlooking the pool. High white washed ceilings, traditional light fittings ,dark wooden wardrobes from floor to ceiling and a huge built in bath,clean white sheets,bottled water and a folder with all the information about the rhiad and the local area was left out for us to read at our leisure.we descended the steps to a pool side table and served with our three course meal of chicken tagine , fennel soup and raspberry mousse ,and white wine. the staff are friendly but discreet (it's a real benefit to speak french here you can learn more about the country and it's customs from the staff) after a comfortable sleep,broken briefly by morning prayers from the mosque and the noisy huge flock of finches gathering on the vast wall of jasmine in the courtyard, (all part of the charm of being in another culture.) we were presented with a traditional breakfast of eggs/cheese/fruit/pancakes/yoghurt/local bread/fresh coffee/fresh orange juice
Response from Emmanuelle on May 28, 2016
Dear Charles, Thanks a lot for your very nice comment.. Your mint tea is waiting for you when you want! Best wishes Emmanuelle

10/10 Excellent

Mark, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad with friendly staff!
We had a wonderful stay at Chergui. The staff was extremely friendly and Riad was comfortable and clean. The location was ideal for walking to the Souks and getting to Jemma Al F'na. Thanks again to all at Riad Chergui for making our stay so pleasant. There's no other Riad I would stay at on our next visit!
Response from Emmanuelle on Jun 25, 2016
Dear Mark, Thanks for you very nice comment! I am always very happy when my guests enjoy their stay! Hope you will be back soon! Emmanuelle

10/10 Excellent

Alice, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad amidst Marrakech's crazy streets
The Riad is tucked away amoungst narrow dusty alleyways, an oasis amidst the noise and hustle of Marrakech. We we're warmly welcomed and made to feel totally at home during our short stay. The pool is a gem in the heat and we spent most days gladly lying alongside or up on the secluded rooftop after getting lost in the endless Souqs. I'm looking forward to the next time we can visit!
Response from Emmanuelle on Jun 25, 2016
Dear Alice, Thanks a lot for your very good comment! We are waiting for you with pleasure as soon as possible!! Emmanuelle

10/10 Excellent

Christine, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent riad, lovely host
Very relaxed 2 days prior to an organised tour. We booked very last minute (11pm the day before we arrived) and still Emmanuele was able to arrange an airport transport for us. We were greeted with mint tea while we filled in the paperwork and then shown to our room. She gave us lots of great tips. The Riad itself is gorgeous, and the pool area is so chilled out. Breakfast was lovely, we didn't eat at the Riad itself because there are a lot of birds in the bushes and I am not keen on them. The location of the Riad is perfect, easy to find. A short walk to the souks, about 15 minutes walk to the main square (but only 30 dirhams if you want to get a taxi).
Response from Emmanuelle on Jun 25, 2016
Dear Christine, Thanks a lot for you very good comment! I am always pleased when my guests are happy because we always try to do our best! See you soon! Emmanuelle

10/10 Excellent

Stuart, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Cultural Experience
This hotel was phenomenal. It was a unique cultural experience that will be nearly impossible to beat. The hotel is so beautiful that it will take your breath away. What is more, it is located inside the city, so you get to experience life in the middle of the city, not in a business district. You will be ASTONISHED by the location.
Response from Emmanuelle on Jul 12, 2015
Dear Stuart, Thanks a lot for your very nice comment!!! We are waiting for you another time!! Enjoy your week end Best wishes Emmanuelle

10/10 Excellent

Kerry, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Riad ...our first time in Marrakech...this Riad is beautiful and an oasis from the craziness of the medina. It has a great pool. We brought our children who are age 9 and 12. They were the only kids there so that felt a little awkward because they were making noise in the pool when everyone else was trying to read and relax. But no one complained and the staff was fantastic. Also the room was perfect for all four of us. Breakfast was great. I was really happy with Riad chergui.
Response from Emmanuelle on Jul 12, 2015
Dear Kerry, Thanks a lot for your very nice comment! I am sure that your kids were perfect!! Please you can come back when you want! Enjoy your week end Best wishes Emmanuelle

10/10 Excellent

Kemi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant
I never review hotels but really had to say how amazing our stay was. Went with my mum for 4 days, we were upgraded to a lovely room overlooking the pool. The place is amazingly clean, comfortable and so pretty. It's easy to find as well so no worries about getting lost, the food was good and the staff so friendly and welcoming. I couldn't rate it highly enough and have absolutely no complaints.

2/10 Terrible

Evgenios, Southampton

Liked: Cleanliness
Disliked: Staff & service, room comfort
Used my visa to double charge me after i left
We visited the riad with some friends and we got the 4 bedroom room , surprisingly that was much smaller than the rest 2 bedroom rooms. Everything was okay with the hotel and we had a good stay (except the bees which attack your breakfast every morning by dozens). Before leaving the hotel asked us to pay in dirhams even if the expedia invoice asked for euro. In total due to the exchange rate we paid 50 euro and the hotel said that the transaction couldn't be made through expedia direct debit as to avoid the 50 euro extra charge from the exchange rate. A few days later i saw my statement and there was another charge from the hotel as direct debit from expedia for the full TOTAL accurate amount of the room. I contacted the hotel numerous times and i wasn't able to reach them. After certain tries i managed to speak to them and they promised to refund the money back. Eventually they refunded me the money and the total amount was 30 euro less. When i contacted them again they given me excuses about the currency exchange as to be the reason why i received 30 euro less and they promised to give me the money back. 1 month later i received nothing.
Response from Emmanuelle on Jun 25, 2016
Dear Evgenios , Thanks for your comment!!!!It's very helpfull... Emmanuelle

10/10 Excellent

Sandra, Santa Cruz California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakesh 2015
Lovely Riad with the best staff. We have stayed in Marrakesh before, but this was truly special.
Dear Sandra, Thanks a lot for your very nice comment! I hope you will be back soon! Enjoy your day Best wishes Emmanuelle

8/10 Good

David, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Chergui - 5 star luxury
Excellent hotel, strongly recommended. Ideally situated on the edge of the Medina, 5-10 minutes walk from the main Square and 10-15 minutes from the New Town. Very quiet, very friendly. Transfers to the Airport were arranged for us ahead of time by email. The pool is deep and clean, it's big enough to swim up and down, it has ledges to sit on at one end, and the patio around it has both sunny patches and shady patches throughout the whole day. The room was decorated and furnished in Moroccan style, and was thoroughly cleaned and tidied every day. If you're looking for a Riad in Marrakech, just choose this one and you won't be disappointed.
Dear David, Thanks for your nice comment! We always try to do our best for the guests. I hope you will be back soon Best wishes Emmanuelle

10/10 Excellent

Malik, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The hotel is really clean and beautiful. The staff members are so friendly and nice. It's a perfect hotel for people who just want to relax. Loved every moment of it :)
Response from Emmanuelle on Jun 30, 2015
Dear Malik, Thanks a lot for your nice comment... I wasn't here when you stayed but I heard that you were lovely guests too! I hope you will be back soon! Best wishes Emmanuelle

10/10 Excellent

Scott, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, elegant and understated
Riad Chergui is nothing if not elegant-- the decor is immaculate, the rooms are well-appointed, the service is attentive but never overbearing, just the right tone throughout. The pool is ample in comparison to most riad plunge pools. The food is superb-- exceptionally well prepared and presented. Emmanuelle is a gracious host and clearly runs a very tight ship
Response from Emmanuelle on May 6, 2015
Dear Scott, Thanks for your very nice review!! I hope you will be back soon! Best wishes Emmanuelle

10/10 Excellent

BOURLIER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé un séjour inoubliable à Marrakech, notamment au Riad chergui… le personnel est d’un respect inégalable, serviable, souriant.. Les services proposés sont très bien. Le petit déjeuner est INCROYABLE.. fait maison.. crêpes, gâteaux, verrines..il y a du choix et c’est très copieux ! Tout est très propre ! Un service ménage tous les jours…Proche de la médina .. nous avons pu faire des visites à pieds.. Enfin que du positif !!
Stayed 7 nights in Jul 2023
Response from Radouane & Emmanuelle on Aug 7, 2023
Bonjour Ophélie,Merci beaucoup pour votre commentaire vraiment très sympa! Et vous aussi, vous avez été très très sympas!! J'espère que nous aurons le plaisir de vous accueillir à nouveau au Riad très rapidement.Bonne journéeBien à vousEmmanuelle & Radouane

10/10 Excellent

Noemie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Superbe accueil. Bel hébergement, à 5 minutes de la médina. Chambre propre et identique aux photos. Petit déjeuner copieux!
Response from Radouane et Emmanuelle on Jun 29, 2023
Bonjour Noemie,Merci pour ce commentaire très sympa. Bonne journée et à bientôt.

10/10 Excellent

Susanne

Stayed 2 nights in Mar 2023
Response from Radouane & Emmanuelle on Apr 4, 2023
Dear Susanne, Thanks for your good review. I hope that you will visit us again soon. Have a nice day. All the best, Radouane & Emmanuelle

10/10 Excellent

Benjamin

Stayed 4 nights in Mar 2023
Response from Radouane & Emmanuelle on Mar 9, 2023
Bonjour Benjamin,Merci beaucoup pour cette super note!!J'espère que nous aurons l'occasion de vous revoir rapidement au Riad Chergui!Bonne journéeBien à vousEmmanuelle & Radouane

10/10 Excellent

Pratik

Stayed 1 night in Feb 2023
Response from Radouane & Emmanuelle on Mar 16, 2023
Dear Pratik,Thanks a lot for your very good mark!I hope you will come back soon to visit us again!Have a nice dayAll the bestEmmanuelle and Radouane

10/10 Excellent

HILDE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Emmanuelle on Apr 26, 2022
Dear Hilde, Thanks a lot for your very good review! Hope you will com and visit us again.. All the best Emmanuelle