Premium Double or Twin Room, 2 Double Beds | In-room safe, desk, blackout drapes, soundproofing
Check availability

Reviews of Axiaa Hotel

3 out of 5
Axiaa Hotel
135 West Ave, Quezon City, NCR

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Roque

Stayed 2 nights in Feb 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall and transpo
Stayed 5 nights in Jan 2024

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk staff was friendly and very accommodating… willing to provide me with special treatment / services …
Stayed 8 nights in Jan 2024

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are accommodating, friendly and action-oriented. The location is excellent. However, the breakfast is not that good.
Stayed 9 nights in Nov 2023

2/10 Terrible

ALEXANDER

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nightmare!!!
It’s a nightmare. I reserved a room w/ multiple beds but was given a room that is so small and was not told before I went to my room that the room I reserved was not available due to their overbooking that day. I was very frustrated and disappointed.
Stayed 3 nights in Sep 2023

8/10 Good

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, AC works great, staff are very friendly. Fast and easy check in and out, great location as it is walkable to the mall.
Stayed 1 night in Sep 2023

8/10 Good

Mary

Traveled with partner
Liked: Amenities
I’m very happy w/ the staffs & Guard they are very helpful specially the guard (can’t remember the name but he’s a big guy☺️) always there for us to help my hubby (my hubby is 86yrs old) . In fact, we have to extend our stay for another 12days. I highly recommend Axiaa Hotel to my friends & relatives overseas.
Stayed 13 nights in Aug 2023

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and accomodating. Great location, near Manila's largest shopping mall. Every possible shop and food sevice available at the mall. Movies,gym and health clinic located at the mall as well. Grocery store with pharmacy nearby, too. Seven-Eleven convenience store right next door. Breakfast served at guest's convenience. At $40 US dollars per night, it was a rare bargain. Couldn't recommend it more highly.
Stayed 16 nights in Apr 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

4/10 Poor

Virginia

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor internet connection Dirty toilet
Stayed 2 nights in Feb 2023

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and the water was hot. Good stay for the price.

6/10 Okay

Thomas

Liked: Staff & service, amenities
My room was nosy and dirty

6/10 Okay

Verified traveler

Disliked: Staff & service
Acess to the hotel front door/ lobby not clear, no clear sign and not visible.
Stayed 2 nights in Feb 2020

10/10 Excellent

Rodolfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Friendly customer service and all the staff
Stayed 2 nights in Feb 2020

6/10 Okay

Jasmin

Traveled with family
Stayed 10 nights in Jan 2020

8/10 Good

Rodolfo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scent of the hotel was so relaxing
Stayed 2 nights in Jan 2020

2/10 Terrible

Venus

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Jan 2020

4/10 Poor

Yolanda

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to malls
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok , need table in rooms...
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
I like it coz of easy access on everything. Very accessible! What I don’t like is just the reception area looks like cafeteria and inside hotel’s not that cold.
Stayed 20 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accomodating. The room is soundproof & clean, perfect for staycation.
Stayed 1 night in Aug 2019
Response from Hotel Management Team on Sep 9, 2019
Dear Guest, Greetings from Axiaa Hotel Manila! We thank you for the positive feedback. This is very important to us as we continue to deliver the best service that you deserve. We hope to see you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The restaurant was very nice, good food. Location is great, places to get snacks and food outside. Also easy for taxi services. The hard part was finding the hotel because it is right at North Ave and West ave. My taxi driver could not find it, we had to use google maps driving directions for it. The sign is hard to see-it is an entrance on side of 7-11. But once inside, very nice looking and clean. Staff was very pleasant and helpful, loved the food. The room had a/c which was great! Walking the halls and in the elevator was no fans or ventilation, it was stuffy and hot. Outside of that it was a great stay at a good price. I was very happy with it.
Stayed 2 nights in Jul 2019
Response from Axiaa Hotel Management on Jul 12, 2019
Dear Guest, Greetings from Axiaa Hotel Manila! Thank you for your feedback and we are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, very accommodating. Walking distance to SM North Edsa. Will recommend.
Stayed 2 nights in Jun 2019
Response from Axiaa Team on Jul 2, 2019
Dear Guest, Greetings from Axiaa Hotel Manila! Thank you for your feedback. Rest assured we will continue doing our best to create memorable stays with us. See you again soon! Regards, Axiaa Hotel Management

6/10 Okay

KOJI

Stayed 5 nights in Jun 2019
Response from Axiaa Team on Jul 2, 2019
Dear Guest, Greetings from Axiaa Hotel Manila! Thank you for your feedback. Rest assured we will continue doing our best to create memorable stays with us. See you again soon! Regards, Axiaa Hotel Management

6/10 Okay

KOJI

Stayed 4 nights in Jun 2019
Response from Axiaa Team on Jul 2, 2019
Dear Guest, Greetings from Axiaa Hotel Manila! Thank you for your feedback. Rest assured we will continue doing our best to create memorable stays with us. See you again soon! Regards, Axiaa Hotel Management

6/10 Okay

Verified traveler

Stayed 1 night in May 2019
Response from Axiaa Management on Jun 13, 2019
Dear Client, Greetings from Axiaa Hotel Manila! Thank you very much for your feedback. We will continue giving pleasant and memorable stays to all our guests. Hope to see you again at Axiaa Hotel Manila! Regards, Axiaa Hotel Management

6/10 Okay

Verified traveler

Stayed 17 nights in Apr 2019
Response from Axiaa Management on Jun 13, 2019
Dear Client, Greetings from Axiaa Hotel Manila! Thank you very much for your feedback. We will continue giving pleasant and memorable stays to all our guests. Hope to see you again at Axiaa Hotel Manila! Regards, Axiaa Hotel Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the room is clean and neat. The bed is comfy and sufficient luggage area. The staff is friendly and responsive. The location of the hotel is quite convenient. Shopping and restaurant is within walking distance. Suggestion- It will be better if ever floor will have hot water dispenser. This is helps family with baby during the stay.
Stayed 2 nights in Mar 2019
Response from Axiaa Team on Jul 2, 2019
Dear Client, Greetings from Axiaa Hotel Manila! Thank you very much for your feedback. We will continue giving pleasant and memorable stays to all our guests. Hope to see you again soon! Regards, Axiaa Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pleasant experience. Pros Room AC worked great. Relatively clean and modern. Standard toilet facilities for westerners as well. Super hot water Walk to SM North, and close enough to Taxi into Manila in half hour Grocery store and 7/11 next door. Cons Little too busy, but with all the shopping and businesses it's expected. Hotel is extremely warm unless you're in your room. Will only clean your room once, and must notify staff if additional cleaning required. Not many amenities. Jollybee downstairs but can only eat that so much. Restaurant on top floor, but pricey for the area. No coffee makers or fridge or anything like that. Pricey for what is really a basic room. I would certainly stay here again even with the cons.
Stayed 7 nights in Mar 2019
Response from Axiaa Team on Jul 2, 2019
Dear Client, Greetings from Axiaa Hotel Manila! Thank you very much for your feedback. We will continue giving pleasant and memorable stays to all our guests. Hope to see you again soon! Regards, Axiaa Hotel Management

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
My stay was ok, but the staff and policy is very disappointing. Examples: i bought a stay for five days with my wife. At check in i was commanded to leave my passport, credit card or driving license in the reception for the whole stay if i was going to have two access cards, one for me and one for my wife, and the meeting from the receptionist was absolutely not respectful and polite. The first morning after breakfast i asked for a cup of coffee but was told that custumors were only allowed one cup, even though there were coffee ready to be served in pots. I offered to buy, but had to go 8 floors down and to 7/11 to buy coffee there. No respect! The cleaners couldnt wait after they knocked on the door, entering the room before we got dressed in the morning. Things like this make a customer feel not respected and taken care of, and i DONT recommend this hotel and the service they provide.
Stayed 2 nights in Jan 2020