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Reviews of Tropicana Suites

3 out of 5
Tropicana Suites
1630 Luis Maria Guerrero Street, Malate, Manila

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 1004 reviews" "
Rating 8 - Good. 389 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ESter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We like the hospitality of the staff from the guard/bell sevice, reception, breakfast lounge and most especially the housekeeping service. We got a room upgrade, and we enjoyed very much the spacious unit. We iwll definitely return.
Stayed 3 nights in May 2024

6/10 Okay

Rick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked a 7 night stay. I had to pay extra upon arrival for an early checkin. I was given a room directly beneath a room undergoing major renovations. The sounds of jack hammers were so loud that you could not hear the television. Was it because i was black? After the forth night i finally requested to be moved. Late that evening they called to say that they had a room for me. Other than that, the staff was polite and the room was well maintained.
Stayed 5 nights in Apr 2024
Response from Sincerely yours Danah - Reservations Manager on May 5, 2024
Thank you for sharing your feedback with us regarding your recent stay. We deeply apologize for the inconveniences you experienced and want to assure you that your comfort and satisfaction are of utmost importance to us.We are truly sorry for the disturbances caused by the renovations during your stay. Please know that it was not our intention to inconvenience you in any way, and we understand the frustration this must have caused. Your concerns are taken seriously, and we are actively addressing the issue to ensure that similar situations do not occur in the future.Regarding your comment about the early check-in charge, we want to assure you that our policies are applied universally to all guests, regardless of background. Discrimination of any kind goes against our core values, and we sincerely apologize if you felt otherwise.We appreciate your kind words about our polite staff and well-maintained rooms. Your feedback helps us identify areas for improvement and reinforces our commitment to providing exceptional service to all guests.We hope you will give us another opportunity to serve you better in the future.

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was helpful and friendly. The pool was clean. The room was nice and comfortable. The nearby Robinsons is convenient (walking distance).
Stayed 3 nights in Apr 2024
Response from Danah - Reservations Manager on May 7, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our reception team helpful and friendly, and that you enjoyed the cleanliness of our pool as well as the comfort of your room.Your kind words are a true testament to the dedication of our staff and our commitment to providing a pleasant and enjoyable stay for all our guests.We hope to have the pleasure of welcoming you back to Tropicana Suites in the near future.

10/10 Excellent

Raymund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Apr 2024

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Malate area of Manila. Close to the mall, nice restaurants and the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

JEANNE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in Manila.
Stayed 7 nights in Apr 2024

6/10 Okay

MICA AIRISH

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is not friendly
Stayed 1 night in Apr 2024

10/10 Excellent

VER, Tarpon Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

VER, Tarpon Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply our home away from home.
Stayed 3 nights in Apr 2024

10/10 Excellent

JEANNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Staff are amazing in meeting the guest needs. Place is located in a quiet street near the mall, hospital, laundry services and restaurants as well as bars.
Stayed 7 nights in Apr 2024

6/10 Okay

Paul, Kedron

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was old but clean; It is surrounded by poverty as it stank of urine just 10-20 metres away from the hotel; it was messy dirty and scary to go out at night with beggars on every street corner. The upside was that it was reasonably close to the bay to see beautiful sunsets over the bay; close to a large memorial park and a large shopping centre!
Stayed 14 nights in Mar 2024

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property and rooms and a great location next to the mall.
Stayed 1 night in Mar 2024

10/10 Excellent

JEANNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good location, safe and quiet environment.
Stayed 5 nights in Mar 2024
Response from Danah - Reservations Manager on Apr 8, 2024
Thank you so much for your rating! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danah - Reservations Manager on Apr 4, 2024
Thank you so much for your rating! This means a lot to us. Hope you enjoyed your stay and, we look forward to welcoming you back the next time you visit Manila.

6/10 Okay

Holger

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the 2 br suite and the walking distance to the mall
Stayed 7 nights in Mar 2024

6/10 Okay

Frank

Stayed 2 nights in Mar 2024

10/10 Excellent

Edsel, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service
Our home away from home in manila
Stayed 1 night in Mar 2024

10/10 Excellent

roy, Waterford

Stayed 5 nights in Feb 2024
Response from Danah - Reservations Manager on Apr 14, 2024
Thank you so much for your rating! We will share this with the rest of the team to let them know to keep up the amazing work! Hope to welcome you again at Tropicana Suites.

10/10 Excellent

Charles

Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool, large suite, excellent staff. Cable TV was disconnected after a couple of days, appears they may have been changing providers but no new facility was connected.
Stayed 7 nights in Feb 2024

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent as usual. A fine hotel for a traveler.
Stayed 2 nights in Feb 2024

8/10 Good

Evangeline S.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most rooms have a “high” step bath tub. For any seniors, request the studio-type room to have a walk-in shower. Having a kitchen and living room makes your stay not boring. Note- if you have a ‘joined room’ like an access door to two adjacent rooms for multiple families. You cannot have access to it :(
Stayed 1 night in Feb 2024

10/10 Excellent

ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from every staff member
Stayed 15 nights in Jan 2024

8/10 Good

VIctoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more dining service.
Stayed 3 nights in Jan 2024

8/10 Good

Steven

Stayed 28 nights in Jan 2024

10/10 Excellent

Lydia, Menifee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Clean property. Nice size room. Great breakfast available in hotel. Excellent & friendly staff. Would go back in a second.
Stayed 3 nights in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and attentive. The room was more like a small apartment with a bedroom, kitchen, and living room. It was very clean. AC worked great. The bathroom had hot water and good water pressure. Overall a great stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I stop in Manila I will not stay anywhere else but this wonderful hotel 👍. Always a pleasure staying here ❤️
Stayed 1 night in Jan 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay again

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an Aparta-Hotel which is what I like about it. Good amenities, close to a big mall, decent internet speed and the area around is safe. My only complaint is for the price, they should provide free coffee in the rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

John, Temecula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated us perfect and are now our new favorite place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

John, Temecula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrades, nice breakfast, staff eas extremely helpful and nice.
Stayed 5 nights in Dec 2023

10/10 Excellent

Fatee

Stayed 4 nights in Dec 2023

2/10 Terrible

NARENDRA

Stayed 5 nights in Dec 2023

4/10 Poor

Jack

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like the fact that I was able to check in early, however, I was given a room that had constructions happening above it and beside it. I couldn’t get a good rest or sleep because of the constant noise during the day and even at night. Also, the gym was outdated, equipment were not functioning and unsafe for use. The staff were nice, friendly, and helpful though when I needed help with transportation and assistance.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant and the breakfast was very good. The room was clean with outdated furniture and missing amenities such as iron/board, microwave, clock or radio.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tina, Kent

Stayed 20 nights in Oct 2023

8/10 Good

Willie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. They attended to our requests promptly. I was comfortable inside the hotel and will probably stay there again.
Stayed 4 nights in Nov 2023

8/10 Good

KEN

Business traveler
Liked: Cleanliness, amenities
I've stayed in a number of hotels between Manila and Cebu, I'd rate this property at very good. The breakfast was very good, a Mall is a book away and the staff is excellent. The room was very large, the bed firm. The value was excellent.
Stayed 2 nights in Nov 2023

10/10 Excellent

I A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropicana Stay
Whenever, I visit Manila. The Tropicana is the hotel of choice where I stay. The staff are friendly, the room of choice suits my needs and I enjoy the breakfast. I see no reason why I will not continue to stay there in the immediate future.
Stayed 2 nights in Oct 2023

10/10 Excellent

John M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was marvelous.
Stayed 14 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

WAYNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty much right across the street from Robinson Mall, which is great. The room itself was fine, wish it has a washer/dryer option though. Also, I was told all the rooms with Queen bed were booked, so the room we had was 2 full beds pushed together, so either me or my fiancee were sleeping in the gap in-between the 2 mattresses every night. Other than that, the amenities were adequate for an average stay (I stayed there 8 nights), and the staff were friendly and helpful. I would definitely recommend this place.
Stayed 8 nights in Oct 2023

8/10 Good

ANA MARIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matchu and the wackadoo's
Stayed in a two room suite several times and i loved everything about it.... with my family, it feels like being home. The staff are friendly and the location is quiet.
Stayed 4 nights in Oct 2023
Response from Danah - Reservations Manager on Oct 13, 2023
Thank you for leaving a review. We’re so glad you were able to visit us again at Tropicana Suites. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back again.

10/10 Excellent

Terance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropicana Suites is the BEST
Well I stay there every time I am in Manila so that should tell you how good Tropicana Suites is. Great location and great service, very clean and in great shape. The breakfast is great and the pool is very big.
Stayed 2 nights in Sep 2023

10/10 Excellent

Victor

Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style hotel where rooms are large and clean, well maintained. Convenient location to Robinson department store. Staff friendly and overall good value
Stayed 2 nights in Sep 2023