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Reviews of Residenz Inn

2.5 out of 5
Residenz Inn
S-36 San Jose Village, Umapad, Mandaue

Reviews

9.0

Wonderful

Rating 10 - Excellent. 29 out of 58 reviews" "
Rating 8 - Good. 26 out of 58 reviews" "
Rating 6 - Okay. 2 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Residenz Inn on Jul 9, 2023
Thank you for your feedback, greatly appreciated!

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice , clean and quit environment..
Stayed 3 nights in Oct 2022
Response from Residenz Inn on Jul 9, 2023
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Sep 2022
Response from Residenz Guesthouse on Sep 27, 2022
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

8/10 Good

Stacy

Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite place fairly near to the airport
It was a pleasant stay. I needed a quiet place quite near to the airport and that's exactly what I got. The reception guy was very friendly and helpful, Internet was decently fast. I am satisfied.
Stayed 1 night in Jan 2020
Response from Residenz Guesthouse on Feb 4, 2020
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

10/10 Excellent

Ben

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient safe location, staff make a great effort to ensure guests are comfortable and well looked after. Always a pleasure to stay.
Stayed 8 nights in Nov 2019
Response from Residenz Guesthouse on Nov 27, 2019
Thank you for giving us perfect rating and for your positive feedback, greatly appreciated. We are happy to have served you :)

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful, friendly and made you feel very welcome.
Stayed 12 nights in Aug 2019
Response from Residenz Guesthouse on Sep 16, 2019
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

10/10 Excellent

noriko

Liked: Staff & service, property conditions & facilities, room comfort
Love it
I'm satisfied
Stayed 1 night in Jun 2019
Response from Residenz Guesthouse on Jun 26, 2019
Thank you for giving us a perfect rating. We are happy to have served you. Hope to see you again! :)

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Not much around the area Bit farther away Room was cheap and clean Only improvement would be shower not working and no plates,cutlery in shared kitchenette
Stayed 3 nights in Jan 2019
Response from Residenz Guesthouse on Feb 26, 2019
Thank you for your feedback, greatly appreciated!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. We will Book Again
Good Clear Cable. Wi-Fi come and go . The Food is good. 10 minutes Ride to the Main Street for Shopping and Malls in Tricycle for 8 pesos each. Nice Hot shower. Good Customer service...
Stayed 2 nights in Oct 2018
Response from Residenz Guesthouse on Oct 16, 2018
Thank you for giving us perfect rating and for your positive feedback, greatly appreciated. We are happy to have served you. See you soon! :)

8/10 Good

Merlan, Philippines

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
For me Residenz Guesthouse is a nice place to stay, I like it a very quiet place. Staff was very accommodating.
Stayed 2 nights in Jun 2018
Response from Residenz Guesthouse on Jun 20, 2018
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

10/10 Excellent

michael, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quite hotel
It was nice and comfortable hotel. Clean, and approchable staff.
Stayed 1 night in Jun 2018
Response from Residenz Guesthouse on Jun 6, 2018
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Cebu airport, great seafood restaurant nearby, friendly and clean residential area.
Stayed 1 night in May 2018
Response from Residenz Guesthouse on May 29, 2018
Thank you so much for staying with us. We are glad to have served you and appreciate your feedback. Hope to have you back soon! :)

8/10 Good

Jerry

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is clean pleasant and good service. For more improvement They should consider providing laundry service if not allow guest to use their washing machine. They can consider provide a microvave oven. And the main area lobby television should be for guest only. Most of the time the hotel staff or family are watching the tv which was supposed to be meant for guest. That explain there is seldom any guest that hangs out at the common/reception area. I hope they can allow me to use their motor for short distance ride to tita gwapa to buy groceries and food at 7-11 as walking is quite far.
Stayed 4 nights in Apr 2018
Response from Residenz Guesthouse on May 9, 2018
Hi. Thank you for your feedback. We apologize for any inconvenience we have caused you however please allow us to clarify some things regarding your comments. The television in the lobby area is for everyone to use including the guesthouse staff and even the guests of our guests. We have provided a television in all of our rooms for the guest to have a private viewing of any show they like to watch. We strictly do not allow the use of any appliance outside of the ones provided in the room and in any facility of the guesthouse as defined in our hotel facilities made available for the guests. We also cannot allow our guests to use our motorcycle as it is is strictly for the use of our guesthouse staff only. Unless otherwise it is really necessary or in case of emergency, then we may consider lending the motorcycle to our guests. Once again, thank you so much for your feedback and continued patronage of our guesthouse.

10/10 Excellent

John , Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Second stay at this hotel, I like it very much. Wonderful staff and nice rooms. Not close to much but great price.
Stayed 1 night in May 2018
Response from Residenz Guesthouse on May 7, 2018
Thank you so much for your feedback. It was a pleasure to be of service to you. We hope to see you again when you come back to Cebu.

8/10 Good

John , Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Hotel is spectacular for the price. Service and staff A1. Rooms big and clean. Great dependable wifi. Close to airport relatively speaking. I love this place and will be staying there again. The only reason I don't rate 5 stars is because the location is not close to anything, about a 10 minute walk to 7 eleven, no western style or other fancy restaurants anywhere nearby. No shopping nearby either. You have to call or walk quite a way for a taxi. But I do recommend it especially if you are on a budget, don't let the low price fool you, very nice place. VERY HOT WATER IN SHOWER! LOVE IT!
Stayed 1 night in Apr 2018
Response from Residenz Guesthouse on Apr 29, 2018
Thank you for your positive feedback. We hope to see you soon when you come back here in Cebu.

10/10 Excellent

JJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I am a frequent traveller to cebu and this is definitely one place i will stay always. Good hotel with reasonable price.
Stayed 2 nights in Apr 2018
Response from Residenz Guesthouse on Apr 22, 2018
Thank you so much for staying with us. We are glad to have served you and appreciate your feedback. Hope to have you back soon! :)

10/10 Excellent

bahoz raad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Residenz Guesthouse on Apr 10, 2018
Thank you for giving us a perfect rating. We are happy to have served you. Hope to see you again! :)

10/10 Excellent

Hannah, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for layover
Great hotel, short and cheap taxi ride from airport. Accommodation is spotless with hot shower, safe area staff are very lovely and very accommodating, supermarket and 7/11 two min walk away. Price is unbeatable very good stay.
Stayed 2 nights in Mar 2018
Response from Residenz Guesthouse on Mar 29, 2018
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

6/10 Okay

Verified traveler

Disliked: Room comfort
Short stay
I had a late flight so I booked this hotel to get some rest , the room is clean but the AC unit was not good and it was to warm to sleep
Stayed 1 night in Mar 2018
Response from Residenz Guesthouse on Mar 20, 2018
Thank you for your feedback. We will do our best to improve our accomodation.

8/10 Good

Dennis, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Quiet
I loved the peace and quiet that this guest house offers. its far from the highway so you would not disturbed by cars. room is also kept tidy. very nice experience
Stayed 1 night in Feb 2018
Response from Residenz Guesthouse on Feb 26, 2018
Thanks for staying with us. We are glad to have served you and appreciate your feedback! :)

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Love the owners and value..second visit now...definatly more to come...big thumbs up
Response from Residenz Guesthouse on Feb 26, 2018
You are always welcome. Thank you for staying with us again. We are happy to have served you and we appreciate your feedback! :)

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cebu Guesthouse
Great staff, great rooms, loved it so much we came back, fantastic family.
Response from Residenz Guesthouse on Feb 26, 2018
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

10/10 Excellent

Ann, Taguig City, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to Cebu City center
Nice accommodation for those with limited budget travellers. Nice location even inside the City. Quite neighbourhood. Comfort Room is shared for standard rooms buts it is clean and room ambiance is good. Staff are nice and honest. We had left something in the room after check out and we were informed immediately by the staff. We enjoyed our staycation at this hotel. Highly recommended for travellers. Thank you.
Stayed 2 nights in Feb 2018
Response from Residenz Guesthouse on Feb 13, 2018
Thank you so much for staying with us. We are glad to have served you and appreciate your feedback. Hope to have you back soon! :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and recommended
Residenz is convenient. It is within walking distance from the supermarket, 7 Eleven, and jeepneys. The lodging was also decent, I thought it would be more like a hostel style but it's more than what I expected. My room was huge, clean, and comfortable. I checked in early and they were very helpful in accomodating me. Previous guests checked out early and they allowed me to check in early. Owner drove me to the airport (P150 flat) since Uber and I lost contact for a pickup. Very convenient and he was very nice. Overall, highly recommended and would stay again.
Stayed 1 night in Jan 2018
Response from Residenz Guesthouse on Jan 29, 2018
Thank you so much for staying with us. We are glad to have served you and appreciate your feedback. Hope to have you back soon! :)

10/10 Excellent

pika, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place is very comfortable. highly recomended
in room they provide cereal and fresh milk. Lot of green tea and 3 in 1 coffee.kettle. cutlery. and some plates and bowl. It is very helpful since there is very difficult to find HALAL food in El Nido. So mostly we cook the instant noodle that we brought from Malaysia. have 1 complete bathroom with toilet and another 1 toilets. Enough soap and shampoo provided for 3 person! The staff very helpful. The room very clean. Only things that make us a bit sad is the wifi connection. HA HA HA. Millennial needs good wifi connection. Please.
Stayed 1 night in Nov 2017

10/10 Excellent

Monneth, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and satisfying
The rooms are nice and clean. The staff are courteous. Affordable yet satisfying...
Stayed 4 nights in Nov 2017
Response from Residenz Guesthouse on Nov 17, 2017
Thanks for staying with us. We are glad to have served you and appreciate your feedback!

10/10 Excellent

Alei, Makati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
the room was clean, very quite and a nice place, we enjoyed our stay in Residenz Guesthouse Inn. Kudos to the owner and to his staff. Godbless your business.
Stayed 2 nights in Nov 2017
Response from Residenz Guesthouse on Nov 11, 2017
Thanks for staying with us. We are glad to have served you and appreciate your feedback. Hope to have you back soon! :)

10/10 Excellent

may, zamboanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean just 5 mins away from metro fresh 7
Great and cozy.. the owner and staff are Good and very friendly
Stayed 1 night in Aug 2017
Response from Residenz Guesthouse on Sep 4, 2017
Thanks for staying with us. We are glad to have served you and appreciate your feedback! :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a very nice hotel although it's from the city.
Stayed 3 nights in May 2017
Response from Residenz Guesthouse on Jul 3, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Josh987, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and value for money
close to airport and also just what we needed. a twin bed room. with privacy and linked washroom facilities with AC. Just that when i had to extend my stay for a night, I was charged a little more by hotels.com

8/10 Good

Luke, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff, good wifi / aircon
Only had a couple of issues, which staff handled immediately (hot water system was playing up). Nice big spacious room with Aircon, cable TV and wifi that actually works! Only issue is the bed is a little small for 2 tall people. Thanks.
Response from Residenz Guesthouse on Mar 23, 2017
Thank you for your feedback, greatly appreciated!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, nice location and friendly staff.
Staff were welcoming and friendly, the building was clean and secure and the room was very nice. The cable tv did not work and the description does not state that the bathroom is shared. Apart from that, a good stay.
Response from General Manager on Feb 17, 2017
Thank you for your feedback, greatly appreciated!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business..very quiet..clean and nice odor
Response from Residenz Guesthouse on Feb 17, 2017
Thank you for your feedback, greatly appreciated! Hope to see you on your next stay with us. :-)

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
fine for 1 night during transit
We like the hotel, but there are no restaurants around, and there is no breakfast offered. We did get a pizza delivered, but it was pretty bad. The room and hotel itself is great and cheap, and on the bus line from Malapascua, which is why we picked it. Fine for 1 night. Main problem is neighbors sing karaoke or play loud music all the time.
Response from General Manager on Feb 17, 2017
Thank you for your feedback, greatly appreciated!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
Stayed for 3 nights in their family room. Quiet neighborhood. Family owned and operated. Extremely friendly and helpful staff. The shower had low water pressure and the toilet didn't flush well, but these were minor compared to the comfort and pleasantness of our stay. I would definitely return here.
Response from Residenz Guesthouse on Nov 30, 2016
Thank you for your feedback, greatly appreciated! Hope to see you on your next stay with us. :-)

6/10 Okay

Verified traveler

BIRTHDAY VACATION
The staff on the reception area must orient their guest if the snack serve on the lobby is free or have charge like biscuits, coffee, tea, juice etc. Can go back to guesthouse very late at night. There is no extra charge for the twin room even you are three inside the room.
Response from Residenz Guesthouse on Nov 30, 2016
Thank you for your feedback, greatly appreciated!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good for transit only
in the middle of industrial area nothing to do but street food and mall too far from anything nice for touist
Response from Residenz Guesthouse on Nov 30, 2016
Thank you for your feedback, greatly appreciated!

8/10 Good

reginald, Sf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This is a family run guesthouse and the couple that runs the place is so very nice and helpful in many ways just ask or tell them where you want to go and they will assist you with all thearrangements my stay there was very pleasant and relaxing with a family environment.
Thank you for sharing your wonderful comment & for staying with us. We are happy to have served you :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice quiet house for overnight
Nice house for overnight. Not far from airport. Good wifi. Quiet neighborhood. Shared bathroom is a minus.
Response from Residenz Guesthouse on Jul 16, 2016
Thank you for your feedback, greatly appreciated! :)

10/10 Excellent

Carmelita, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccomended.
Excellent value, very clean, and staff were very helpfull. The owner even offered to take us to the airport for a small fee. Definately reccomended. Also very convenient for the airport. Only down sides I could see but did not affect me was the lack of a lift, but only 2 floors including ground; being really picky the shower could have done with more pressure.
Response from Residenz Guesthouse on Apr 2, 2016
Thank you for sharing your wonderful comment & for staying with us. We are happy to serve you :)

8/10 Good

Tomohiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周辺で地元の体験をしたい人にはお勧め。
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
部屋は潔感があり特に問題ありませんでした。鏡、ハンガー等あります。トイレは綺麗ですがトイレットペーパーがないです。お風呂はシャワーが出ず、バケツと桶が置いてありましたがあまり綺麗ではないので蛇口から直接使いました。水勢は問題ないですがお湯が出ないので水浴びです。飲み水に関しては1階に浄水器があったので毎日それをペットボトルに汲んでいました。値段相応という感じで4日間充分過ごせました。
Stayed 3 nights in Sep 2019
Response from Residenz Guesthouse on Sep 23, 2019
Tank you for your feedback, greatly appreciated!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段を考えれば問題ない。周りは閑静な住宅街という感じです。セブ自体どこに行くにもあんまリ便利じゃないんで、特に文句もないです
Stayed 1 night in Jun 2019
Response from Residenz Guesthouse on Jun 26, 2019
Thanks for staying with us. We are glad to have served you!

8/10 Good

Verified traveler

Liked: Staff & service
24 hour gate and the area is very silent. No need to walk for long to reach groceries and some public transportation points.
Stayed 5 nights in Jun 2019
Response from Residenz Guesthouse on Jun 19, 2019
Thank you for your feedback, greatly appreciated!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
搭乗前の前泊に利用しましたが簡素で清潔、とても満足しました。
Stayed 1 night in Mar 2019
Response from Residenz Guesthouse on Mar 20, 2019
Thank you for your positive feedback, greatly appreciated. We are happy to have served you. Hope to see you again! :)

8/10 Good

Kemal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Residenz Guesthouse on Jan 18, 2019
Thanks for staying with us. We are glad to have served you.

10/10 Excellent

koo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이 가격에 정말 좋은거 같아요!
위치가 조금 번화가에서 멀리 있기는 한데 어짜피 택시타고 다니면 되는거고 정말 싼 가격에 괜찮은 게스트하우스를 구한거 같네요ㅎㅎ 사장님도 좋으신 분이고 아무튼 만족합니다.
Stayed 2 nights in Aug 2018
Response from Residenz Guesthouse on Sep 3, 2018
Thank you for giving us a perfect rating. We are happy to have served you. Hope to see you again! :)

8/10 Good

や, 東京

Liked: Cleanliness, staff & service, room comfort
気軽に安心して泊まれました
街の雑踏から一歩しずかな住宅地に入った環境の中にある、上等なアパートのようなところでした。早朝のチェックアウトもしっかり対応して頂いて本当に助かりました。
Stayed 1 night in Feb 2018
Response from Residenz Guesthouse on Feb 26, 2018
Thank you for your positive feedback and for staying with us. We are happy to have served you. :)

10/10 Excellent

Chi-ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友善的菲律賓民宿
位置有點偏僻的民宿，但是女老闆很親切和善。
Stayed 1 night in Feb 2018
Response from Residenz Guesthouse on Feb 11, 2018
Thanks for staying with us. We are glad to have served you!