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Reviews of Homewood Suites by Hilton Mahwah

3 out of 5
Homewood Suites by Hilton Mahwah
375 Corporate Dr, Mahwah, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1007 reviews" "
Rating 8 - Good. 254 out of 1007 reviews" "
Rating 6 - Okay. 88 out of 1007 reviews" "
Rating 4 - Poor. 32 out of 1007 reviews" "
Rating 2 - Terrible. 39 out of 1007 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for my family. The furniture may be a little old but was comfortable and clean.
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 29, 2024
Thank you for your review and rating on your stay at the Homewood Suites Mahwah, NJ

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 29, 2024
Thank you for your review and rating on your stay at the Homewood Suites Mahwah, NJ

6/10 Okay

Walter

Traveled with partner
Liked: Staff & service, amenities
The place was fine but it is showing it's age and needs serious updating.The furniture was warped in places.The bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Sheila B on Apr 23, 2024
Thank you for taking the time out to write a review of our hotel!

10/10 Excellent

Guillermo Jr. Barbarona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Sheila B on Apr 23, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kee

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 18, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff at check-in & spacious suites. Breakfast is more than ample. Great for families & gatherings. Outdoor space very nice
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 15, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, N

10/10 Excellent

Paula

Nice location.
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 15, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

Albert

Traveled with family
Great hotel, but the furniture has been around for a while and shows much wear.. Great breakfast and a wonderful staff
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 15, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

yasmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Very impressed
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 15, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

Fedraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 10, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

8/10 Good

KEVIN J

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked price and included breakfast . When we first arrived at out unit the toilet was clogged and we had to find someone to clear it. It only took about 10 minutes but this should have been checked. Also there was hair on the floor of the bathroom. Over all was good, but without those two items could have been very good.
Stayed 1 night in Apr 2024
Response from Sheila B on Apr 8, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and room was bigger than I thought. Would definitely cone back! Very close to Bethel facilities!
Stayed 2 nights in Apr 2024
Response from Sheila B on Apr 8, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Sheila B on Apr 4, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheila B on Apr 4, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect for my family of 7. Will definitely return again.
Stayed 1 night in Mar 2024
Response from Sheila B on Apr 2, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

gerzain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that staff service were very nice and helpful since I had a problem with my reservation. They helped me out quickly and were very helpful.
Stayed 1 night in Mar 2024
Response from Sheila B on Mar 25, 2024
Thank you for your review and rating on your stay at the Homewood Suites Mahwah, NJ.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Staff was awesome.
Stayed 1 night in Mar 2024
Response from Sheila B on Mar 25, 2024
Thank you for your review and rating on your stay at the Homewood Suites Mahwah, NJ.

10/10 Excellent

jamell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Mar 2024
Response from Sheila B on Mar 22, 2024
Thank you for rating your stay at the Homewood Suites Mahwah, NJ

10/10 Excellent

Jennifer

Traveled with family
The room is very nice and would love to come again in the future
Stayed 1 night in Mar 2024
Response from Sheila B on Mar 18, 2024
Thank you for rating and review on the Homewood Suites Mahwah, NJ.

10/10 Excellent

Hector

Stayed 3 nights in Mar 2024
Response from Sheila B on Apr 8, 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ.

10/10 Excellent

shambhavi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hot healthy food, great gym and good location. My kids loved it. We had a beautiful space together.
Stayed 2 nights in Feb 2024
Response from Sheila B on Mar 13, 2024
Thank you for your 5 out of 5 rating and review on your stay with us at the Homewood Suites Mahwah, NJ.

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheila B on Mar 11, 2024
Thank you for your rating on your stay at the Homewood Suites Mahwah, NJ.

2/10 Terrible

Renate

Stayed 1 night in Mar 2024
Response from Sheila B on Mar 11, 2024
Thank you for taking the time out to rate your stay. Please contact management for your negative experience.

6/10 Okay

Madeline

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities
The heating in the room did not work! No apologies! The staff was not considerate.
Stayed 1 night in Feb 2024
Response from Sheila B on Feb 28, 2024
Good morning,Thank you for your review regarding your stay. We apologize for the negative experience you had during your stay. Please contact management.

10/10 Excellent

Naiya

Stayed 1 night in Feb 2024
Response from Sheila B on Mar 20, 2024
Thank you for your rating on your stay at the Homewood Suites Mahwah, NJ

6/10 Okay

Richard

Stayed 5 nights in Feb 2024
Response from Sheila B on Feb 23, 2024
Thank you for rating your stay with us. Have a great weekend!

6/10 Okay

Kristen, Ballston Spa

Traveled with family and small children
Our room wasnt as clean as i had expected. There were crumbs on the floor in the kitchen and dood, garbage and crumbs under the couch (visible when we used the sofa bed.) When you book the room and put in requests, they always get ignored. 5th stay here and not fulfilled any time. Simple requests for extra pillows. Never enough towels for the# of people in the room suggestion, in this case 6 people ( 2 double beds, a soda sleeper) and only 2 full size bath towels. Walls and floors seem paper thin, we were on the 2nd floor and it seemed like an absolute zoo, screaming stomping and running through the halls until 2am. Lastly, some of the furniture is in need of cleaning and repair. The dining table was dangerously wobbly and the pleathe seating on the dining chains ripped and peeling, sofa and seemed really dingy. May have to look into a different location for family visits sadly.
Stayed 2 nights in Feb 2024
Response from Sheila B on Feb 20, 2024
Thank you for your review, we apologize for the inconvenience for the negative experience you and your family had during your stay with us. Please contact management.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sheila B on Feb 19, 2024
Thank you for your 5 out of 5 rating on your stay at the Homewood Suites Mahwah, NJ

4/10 Poor

Hayley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Hotel room smelt of smoke, bathroom was dirty with hair and dirt all in bath tub before we even used it, and people above us were extremely loud, stomping around until 3am. Barely any staff around. Disappointed in this Hilton, not sure if I will stay again.
Response from Sheila B on Feb 12, 2024
Thank you for your review and rating on your stay with us. We apologize for the negative experience you had during your stay. Please contact management.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. The breakfast was pretty decent as free breakfasts go. The bagels were very good. The best of the Mahwah chain hotels.
Stayed 1 night in Feb 2024
Response from Sheila B on Feb 6, 2024
Good morning, Alan, Thank you for your review and rating. We are happy to hear that you enjoyed your breakfast.

10/10 Excellent

Petersen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is very accommodating. Overall clean room and property. Safe and quiet.
Stayed 1 night in Jan 2024
Response from Sheila B on Feb 6, 2024
Thank you for your rating and review on the Homewood Suites Mahwah, NJ

10/10 Excellent

Melanie

Stayed 2 nights in Aug 2023
Response from Sheila B on Jan 31, 2024
Thank you for your 10 out of 10 rating on the Homewood Suites Mahwah, NJ

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jan 2024
Response from Sheila B on Jan 31, 2024
Thank you for your rating and review on your stay at the Homewood Suites Mahwah, NJ.

8/10 Good

Audrey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 30, 2024
Thank you, Audrey, for your rating and review on your stay at the Homewood Suites Mahwah, NJ

8/10 Good

Rodney

Stayed 2 nights in Jan 2024
Response from Sheila B on Mar 20, 2024
Thank you for rating your stay at the Homewood Suites Mahwah, NJ.

8/10 Good

Isao

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 26, 2024
Thank you for taking the time out to rate your stay at the Homewood Suites Mahwah, NJ

10/10 Excellent

Marcie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating all around!
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 25, 2024
Thank you for your great rating and review on the Homewood Suites Mahwah, NJ.

10/10 Excellent

Yara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great! Room was very clean, bed was very comfortable, sheets and blankets were clean & the bathroom and kitchen were in great shape. There were tv remotes in both rooms this time and I was very pleased with the breakfast options. Everyone was kind. Thank you to the property & I am really looking forward to my next stay coming up very soon....
Stayed 2 nights in Dec 2023
Response from Sheila B on Jan 22, 2024
Thank you Yara, we are happy to hear your stay at the Homewood Suites Mahwah, NJ was great.

10/10 Excellent

Kyohei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 22, 2024
Thank you for the 10 out of 10 rating on your stay at the Homewood Suites Mahwah, NJ

10/10 Excellent

AKIRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 22, 2024
Thank you for your 10 out of 10 review on the Homewood Suites Mahwah, NJ!

10/10 Excellent

Gustavo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing nice and quiet at night, great staff Perfect stay !
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 26, 2024
Thank you, Gustavo, for your review and rating on the Homewood Suites Mahwah Nj. We are happy to hear you had a nice and quiet night.

8/10 Good

Mohamed badre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 16, 2024
Thank you, Mohamed, on your rating for your stay at the Homewood Suites Mahwah, NJ.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sheila B on Jan 16, 2024
thank you for your 5 out of 5 rating on the Homewood Suites Mahwah, NJ.

8/10 Good

Theresa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 16, 2024
Thank you, Theresa, for your rating on the Homewood Suites Mahwah, NJ.

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
Parents in law had ADA room that couldn’t be any further from front door. Bed somehow got wet while they we out. Battery died in door so couldn’t use card swipe and room really wasn’t set up for disabled people. Room 235
Stayed 3 nights in Jan 2024
Response from Sheila B on Jan 15, 2024
Thank you for your review and rating regarding your parents stay. We apologize for the negative experience they had during their stay. Please contact management.

4/10 Poor

Christopher

Traveled with family
Stayed 2 nights in Jan 2024
Response from Sheila B on Jan 15, 2024
Thank you for rating your stay.

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were down for a funeral and I am not sure why but devine intervention from your manager who gave a us a upgrade to one of the best room I have been in two bed room a living room 2 Bathroom It really helped during this trying week and and also the breakfast were super GIve him a bonus he is the one who owns his dog Miles
Stayed 2 nights in Jan 2024
Response from Sheila B on Jan 15, 2024
Thank you, Harvey, for your review and rating on the Homewood Suites Mahwah, NJ.

8/10 Good

Martin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay wasn’t bad, it was great either but could have been better. There were some issues with the room. First the safety latches on the door were a little shaky due to overuse, the glassware in the cabinet were really dirty and lastly there was a cockroach on the wall the first night…..had to quickly and quietly get rid of it.
Stayed 2 nights in Jan 2024
Response from Sheila B on Jan 12, 2024
Thank you for taking the time out to write a review regarding your stay with us. We are sorry to hear of your negative experience. Please contact management

4/10 Poor

Scott, South Windsor

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be renovated. First room I had, the heat didn't work so I was moved to another room. But the first room was very old, outdated, dark, dirty with mold on the wall in the shower. 2nd room a bit better but still dark, old and worn out. Time for a renovation!!!!
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 15, 2024
Thank you, Scott, for your review on your stay with us. We are sorry to hear of the negative experience you had during your stay. Please contact management.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheila B on Jan 9, 2024
Thank you for your rating on your stay with us. Have a safe and great New Year!