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Reviews of Mama Shelter Luxembourg

3 out of 5
Mama Shelter Luxembourg
2 RueDuFort Niedergrunewald, Luxembourg City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 81 out of 121 reviews" "
Rating 8 - Good. 33 out of 121 reviews" "
Rating 6 - Okay. 6 out of 121 reviews" "
Rating 4 - Poor. 1 out of 121 reviews" "
Rating 2 - Terrible. 0 out of 121 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christian, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Cathia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay here. The staff was super friendly and the evening ambiance was perfect for my birthday. They had a pretty cool DJ. The breakfast bar was amazing!!
Stayed 1 night in May 2024

10/10 Excellent

Eleazar J.

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, fun atmosphere. Will definitely look out for more of this chain.

8/10 Good

Alistair, Whitchurch

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and fresh. Modern without detracting from the actual hotel function. Rooms and bar etc seemingly lit by 20w bulbs, for people with any sight problems its like a living trip hazard test. Breakfast was good, the pizza was good. Staff work hard and do a good job. Would be happy to return here again. The free tram to most locations is excellent and a 4 min walk from the hotel. 15 minutes from the airport so easy to reach.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room is huge, and the bed is very comfortable - a good size too. Well located, and not too busy over the weekend although the bar downstairs is extremely popular, so you may hear some music playing late at night; this didn't bother me as I am normally up late but light sleepers should be mindful of this. The only downside is that the room was not clean. I found pieces of food all over the floor and had to contact the reception twice before someone came to hoover. I wish there had been a better response, or that it didn't happen in the first place, but that was the only problem of my trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

Puja

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great short walk to old town, hotel was great as well clean and good service.
Stayed 1 night in Oct 2023

10/10 Excellent

Simon H

Liked: Cleanliness, staff & service, property conditions & facilities
What quirky hotel, we had a fantastic time staying and everyone wad helpful and friendly.
Stayed 2 nights in Oct 2023

8/10 Good

Caryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Smaili

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 4 nights in Aug 2023

8/10 Good

Victoria

Stayed 1 night in Aug 2023

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Alberto, Edinburgh

Stayed 3 nights in Jul 2023

10/10 Excellent

A J

Stayed 1 night in Jul 2023

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff stood out as being excellent
Really enjoyed my stay there which was centered around a conference... the staff was impeccable.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very funky and artistic hotel property. Great staff and great location to get around on the Tram.
Stayed 5 nights in Apr 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, and super friendly staff
Stayed 6 nights in Feb 2023

10/10 Excellent

Ella

Liked: Staff & service, amenities, property conditions & facilities
Better than expected and super relaxed and friendly staff! Perfect for weekend in Luxembourg and great rate. Toothpaste was a jaw dropping 8 euros though. Don't forget!
Stayed 1 night in Jan 2023

10/10 Excellent

Justin

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Amazing quirky decor makes the hotel feel special. Great location for public transport -the bus to and from the airport stops nearby (6 or 16). Tram stop is also just a couple of minutes walk away - stop is Philharmonie Mudam. This made it very easy to get about. Museum of Modern Art is a short walk away. Reception staff were very friendly helpful and professional. Reception also smells amazing :) Breakfast was a good selection..all the usual options croissants fresh bread english breakfast or continental selection. Fresh orange juice was good. The restaurant is really cool and also very lively in the evening. Had the pizzas for dinner and they were huge and really good. Rooms are smart..with solid eco toiletries. Only thing i would have liked is a kettle and tea / coffee in room which i did miss but overall this is a great place to stay and i would come again.
Stayed 2 nights in Dec 2022

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and individual style hotel. Great location for tram into centre of town and easy transfer from the airport. The rooms are stylish comfy, modern, clean with great shower! The breakfast in the bright and modern restaurant was great quality and lots of choice. The staff were all welcoming and accommodating. Highly recomment

10/10 Excellent

C

Stayed 1 night in Sep 2022

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Katy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Margret

Stayed 2 nights in Jun 2022

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a bar/club open quite late IN THE HOTEL, so nobody really gets to sleep until they shut things down after 1am. No coffee in the room – charge 3 euros for one in the lobby instead. Not great. Otherwise, really nice amenities and comfortable room – just wish it felt less like an unrelenting cash grab.
Stayed 1 night in Jun 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Service disappointment
No room services. Impossible to call the reception, no phone number. No wifi code available in the room, asked at the reception. Snack dispenser at the first floor but not available, empty and switched off. Take away for eating and waiting like other customers coming at the restaurant, and very easy to come back to the room with a large plate...The evening, Hotel doorman unwelcoming. Rooftop barmen useless, have to call them for a drink after 10min waiting, at 17h00. Staff dresscode, please. 18h, the room was not cleaned, at the reception, would you like us to clean it ? Yes...please... Otherwise hotel decorations are nice.
Stayed 2 nights in May 2022

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Hussain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely hotel, great service, fabulous restaurant and rooftop bar
Stayed 2 nights in Apr 2022

8/10 Good

edwin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel
Good Location, very friendly staff, unfortunately very slow in making the room due to staff shortage.
Stayed 2 nights in Apr 2022

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool, funky hotel on the Main Street car line
Cool, funky hotel not too far from downtown! Entrance was slightly confusing, as you could not park at the entrance to check in. Otherwise, room was clean and fairly comfortable. One minor complaint was the bench/chair by the table. No back support and not at all comfortable to sit on.
Stayed 2 nights in Feb 2022

8/10 Good

Alba

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
The rooms are beautiful. They forgot to clean one day
Stayed 3 nights in Dec 2021

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, close to public transport straight to the city Center. Friendly folk at reception. Quite strange parfyme smell at the reception. Parking an breakfast adds 40% to the bill.
Stayed 1 night in Nov 2021

8/10 Good

IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Thanks to all staff for being so nice! The hotel looks better and more modern than photos 👌
Stayed 3 nights in Oct 2021

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great for the price
Stayed 1 night in Jul 2021

8/10 Good

Sophie

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

KIYOSHI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't know two nights music festival while I stayed, I wake up mid night by sound.
Stayed 5 nights in Mar 2024

10/10 Excellent

virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Ermikaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariza

Traveled with family
Beste Location um Luxemburg zu besichtigen…
Wir waren mit dem Hotel in jeder Hinsicht zufrieden.
Stayed 1 night in Dec 2023

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
super
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Ausstattung und Komfort. Betten sind sehr weich.
Stayed 2 nights in Dec 2023