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Reviews of Tropicana Motel & Backpackers

1 out of 5
Tropicana Motel & Backpackers
Tropicana Lagoon Luganville, Luganville

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 4 out of 22 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meck

Stayed 1 night in Jan 2024

6/10 Okay

ka po nicole

Stayed 6 nights in Dec 2023

8/10 Good

Yohan

Liked: Staff & service, amenities
Do not stay here if you wish to spend quiet night since you will be woke up by people speaking at 5:30 in the morning and same late in the evening. Overall it was a good value
Stayed 6 nights in Nov 2023

2/10 Terrible

Ghislain

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken facilities Dirty and smelly room and bed Very dark place Cockroaches
Stayed 4 nights in Oct 2023
Response from Your Tropicana Team. on Oct 31, 2023
We are so sorry that you did not enjoy your stay with us Ghislain. We will work to better our facilities. Thank you for taking the time to leave us a review.

10/10 Excellent

Michaël

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpfull and nice staff.
Stayed 8 nights in Jul 2023
Response from Your Tropicana Team on Aug 9, 2023
Hello Michaël, we were very thrilled to have you at Tropicana Motel and enjoyed hearing about your adventures. Looking forward to seeing you again soon!

2/10 Terrible

Lesley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I had have seen it before I booked
Don’t expect the hotel to be like the pictures. It’s grotty
Stayed 11 nights in Jul 2023
Response from Your Tropicana Team on Aug 9, 2023
Good day Lesley, thank you for taking your time and leaving us a review - we are truly sorry for the inconvenience caused. We are working hard to better our service.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reason to stay here
Small, grimy room. Dirty, stained mattress with a threadbare sheet that kept falling off. No hot water. Wifi only near office. Common kitchen that was monopolized by and not cleaned by other guests. Lots of mold in the bathroom and shower.. No reason to stay here.
Stayed 2 nights in Jun 2023
Response from Tropicana on Jul 4, 2023
Thank you for taking the time to leave us a review Matthew. We will share this with the team and do our best to better.

6/10 Okay

William

Liked: Amenities, property conditions & facilities
The price was right. It's quite and got good rest. The community kitchen has everything you need. Bathroom could be cleaner. But it's not the Hilton. Very convenient area you can find much of what you need.
Stayed 8 nights in Feb 2023
Response from Amanda on Apr 13, 2023
Thank you so much for taking the time to leave a review William - we appreciate it and will work more on the cleanliness of our facilities.

2/10 Terrible

Janet

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pillows were moldy, pillow cases dirty. The towels were thread- bareThe website photos were beautiful BUT nothing like whatTropicana was in real life. The shower & toilet were unhygienic. We were a group of 8 people & we all refused to lay on the beds; neither did we stay the night - we were concerned for our health.
Stayed 2 nights in Oct 2022
Response from Tropicana on Oct 21, 2022
We apologize for the inconvenience we have caused the group and would like to thank you so much, Janet, for your feedback. It is noted for the improvement of our service.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
The price reflects that this is a very basic property. In the communal kitchen, the toaster didn’t work and the grill was very hard to operate. The large fridge wasn’t clean. The mattress was uncomfortable because the springs could be clearly felt. The shower with hot water was good. Lovely, friendly staff.
Stayed 4 nights in Jan 2020
Response from Tropicana on Oct 21, 2022
We thank you for the time you have taken to review our service. We are trying to better it and hope to have you back sometime soon!

10/10 Excellent

pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in town neat the shopping centre and fruit market. Very friendly staff. Highy recommended!!!
Stayed 7 nights in Dec 2019
Response from Madeline on Jan 8, 2020
Hi Pawel, Thank you for recommending our place and also the time you spend with us in Santo. Hope to see you someday and have a enjoyable travelling trip around the world. Thanks

6/10 Okay

Yoshiteru, Shinagawaku

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
清潔感に乏しい
Stayed 1 night in Aug 2023
Response from Your Tropicana Team. on Sep 6, 2023
Good day Ypshiteru, we thank you for taking the time to leave us a review - Safe travels!

8/10 Good

pierre-yves

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Your Tropicana Team on Aug 17, 2023
See you again soon Pierre!

8/10 Good

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. You have what you pay for ;)
Stayed 1 night in Aug 2023
Response from Your Tropicana Team on Aug 17, 2023
Thank you for staying with us Pierre - we hope to see and hear from you again soon !

8/10 Good

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
Stayed 1 night in Aug 2023
Response from Your Tropicana Team on Aug 9, 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 Excellent

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
Stayed 1 night in Aug 2023
Response from Your Tropicana Team on Aug 9, 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 Excellent

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
Stayed 1 night in Aug 2023
Response from Your Tropicana Team on Aug 9, 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 Excellent

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
Stayed 1 night in Aug 2023
Response from Your Teopicana Team on Aug 9, 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 Excellent

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
Stayed 1 night in Aug 2023
Response from Your Tropicana Team on Aug 9, 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

4/10 Poor

Denise

Liked: Staff & service
Disliked: Cleanliness
Décevant
(1) Les lieux sont malpropres, surtout les cuisines. Il n'y a pas de bac pour les déchets organiques. Ils pourrissent dans les poubelles et attirent les coquerelles. De plus, ce n'est pas écologique. (2) Le signal wi-fi n'atteignait pas ma chambre. J'ai dû m'asseoir devant la réception afin d'utiliser l'internet. (3) Mon chauffe-eau était brisé et n'a pas pu être réparé. (4) Contrairement à la description, la réception était fermée le samedi et dimanche. (5) Il y a des gens qui fument sur le terrain. (6) J'ai envoyé des messages à l'établissement par Facebook Messenger comme indiqué sur la fenêtre de la réception mais je n'ai pas reçu de réponse.
Stayed 3 nights in Apr 2023
Response from Tropicana on Jul 4, 2023
Merci d’avoir pris le temps de nous laisser une critique, Denise. Nous sommes très désolés pour les inconvénients que cela peut vous causer et partagerons ces commentaires avec notre équipe afin d’améliorer notre travail.

8/10 Good

Ronald, Hong Kong

Liked: Staff & service, amenities, property conditions & facilities
Highly affordable place and employees try to maintain general cleanliness alright. A fellow guest in another room was unlucky enough to get bed bugs. She was allergic to the bites and had to go to the clinic. Mosquitos were causing a few bites every day, and I figured they probably got into my room during the room service hours when staff opened doors to dry the mobbed floor. Being in a tropical climate, maybe the management should consider regular pest control measures.
Stayed 7 nights in Nov 2019
Response from Madi on Dec 8, 2019
Hi Ronald, Thank you for your comment we will try our best to improve .Please do accept our apologize. Thanks.