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Reviews of Vagabond Inn Convention Center Long Beach

2 out of 5
Vagabond Inn Convention Center Long Beach
150 Alamitos Ave, Long Beach, CA

Reviews

6.0
Rating 10 - Excellent. 180 out of 1012 reviews" "
Rating 8 - Good. 186 out of 1012 reviews" "
Rating 6 - Okay. 221 out of 1012 reviews" "
Rating 4 - Poor. 206 out of 1012 reviews" "
Rating 2 - Terrible. 219 out of 1012 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

haseebullah

Disliked: Cleanliness, staff & service, property conditions & facilities
The parking is not good
Stayed 1 night in May 2024

8/10 Good

Judy

Disliked: Amenities
Stayed here 2 nights. Very very noisy. Kids running up and down the hallway with no concern for other people! The traffic on the blvd is ridiculous.
Stayed 1 night in May 2024

10/10 Excellent

Trinity

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Judith D

Disliked: Amenities
It was a fine stay for the price and close to everything. My problem was sooooo much street noise and it sounded like someone was playing a soft bass most of the night.
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

KEN

Traveled with partner
Disliked: Amenities, property conditions & facilities
The worst bed I've ever had the displeasure of not being able to sleep in. Also noisy. Also, the ad said 'continental breakfast included', but when we arrived there was a sign in the lobby saying "breakfast discontinued as of April 1". and no way to reach Vagabond management (I tried and tried) AWFUL AWFUL AWFUL
Stayed 1 night in May 2024
Response from s on May 23, 2024
Dear Ken,We're truly sorry for the inconvenience you experienced during your recent stay. Your feedback is invaluable to us, and we're taking immediate action to address the issues you raised. Please accept our sincere apologies, and we hope to have the opportunity to restore your faith in our services in the future.

10/10 Excellent

Franklin

Liked: Staff & service, property conditions & facilities
The staff was excellent.
Stayed 1 night in May 2024
Response from VB on May 22, 2024
Thank you for your feedback! We're glad to hear you had an okay experience with us. If there's anything we can do to make your next stay even better, please let us know.

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from VB on May 22, 2024
Thank you for your feedback! We're glad to hear you had an okay experience with us. If there's anything we can do to make your next stay even better, please let us know.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in May 2024
Response from FD on May 21, 2024
Thank you for your feedback! We're glad to hear you had an okay experience with us. If there's anything we can do to make your next stay even better, please let us know.

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was scary, and the roof leaked on the bed all night
Stayed 1 night in May 2024
Response from VB on May 14, 2024
We're deeply sorry to hear about your inconvenience . Your feedback is crucial to us, and we're already taking steps to address the issues you've raised. We are making renovations to the property and ensuring cleanliness and guest comfort are our top priorities and we regret falling short during your stay.

2/10 Terrible

Tayvin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole thing was just nasty. We got into our first apartment and the whole thing smelt of smoke and just felt musky which is funny because the one rule they have is to not smoke in the rooms. They moved us into a third floor room which we thought would be an upgrade but we were shocked to find the opposite. The bed was rock hard and the bed cover had a huge stain that looked like a piss stain. The blanket inside the cover had many cigarette burns and the sheets were coarse and rough. The tv was about 20 years old and the room lacked the common things found in normal rooms like a fridge, microwave, and even a safe. It was the bare minimum of everything and the shower was tough to figure out since they switched the cold and hot tubes so hot was cold and cold was hot. Just a terrible experience and woul never stay here again
Stayed 2 nights in May 2024
Response from s on May 23, 2024
Dear Tayvin,We're sincerely sorry to hear about your disappointing experience during your recent stay. Your feedback is concerning, and we apologize for falling short of your expectations. Rest assured, we take your comments seriously and will address the issues you raised promptly to ensure improvements are made. We hope you'll consider giving us another chance to provide you with a more pleasant stay in the future.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😎
Stayed 1 night in May 2024
Response from S on May 10, 2024
Thank you, Darlene! We're thrilled you had a fantastic experience See you again soon!

6/10 Okay

Alycia, Chewelah

Traveled with group
Liked: Staff & service
Bed not great
Stayed 1 night in May 2024
Response from S on May 10, 2024
Hi Alycia, thank you for your feedback. We're sorry to hear that the bed didn't meet your expectations. We continuously strive to improve our accommodations, and your input helps us do just that. We hope you'll give us another chance to provide you with a more comfortable stay in the future. Your satisfaction is our priority!

10/10 Excellent

Carlos

Stayed 1 night in May 2024

2/10 Terrible

Masahiro

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible service because of the double charge. Our reservation was booked via Expedia. However, the hotel charged on my credit card as well. You need to keep your eye on credit card invoice if you stay this hotel
Stayed 1 night in May 2024
Response from VB on May 14, 2024
We're sorry for the inconvenience you experienced. We'll address the payment issues immediately. If you have further concerns, please contact us directly.

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Long Beach near the ocean.
Stayed 2 nights in Apr 2024
Response from Habib on Apr 29, 2024
Dear Guest.Thank you for choose our Hotel and also many thank for your good stay here and for good comments.Hope will see you again.Thank you

2/10 Terrible

Jeff Alan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So outdated and dirty could not sleep mold in windows just gross!!
Stayed 1 night in Apr 2024
Response from S on May 1, 2024
We're sorry for the inconvenience you experienced. We'll address the cleanliness issues immediately. If you have further concerns, please contact us directly.

6/10 Okay

Shelley, North Saanich

Traveled with group
Liked: Cleanliness
TV didn't work.
Stayed 3 nights in Apr 2024
Response from S on May 1, 2024
We apologize for the inconvenience with the TV during your stay. Rest assured, we're addressing the issue promptly.

8/10 Good

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I shouldn’t complain too much cuz it was only 10 minute walk to dntwn area where the Indy Grand Prix was @. For $200 ave/night it seemed like a lot for place was just there. Dings & wall patches(lots)in walls, different grout colors in same area, a cigarette burn in bedspread, thin(but clean) small towels, loud creaking squeaking doors & bed springs, the thinnest walls I’ve ever seen(those last 2 make for an interesting combo lol), & not a single picture or decoration in room. But the owner was nice, the sheets & towels were clean & smelled fine, the Wi-Fi worked great, & we had a close place to stay when booking only a week before event…so given the same conditions I would do it again. I would not if not pressed for time & the need to be close to dntwn. I’m also guessing the price wud be more reflective of the property if there wasn’t a 150k person event eating up the rooms in the area(supply & demand … remember Econ 101? - fair is fair.) Also strange or @ least new to me was the request for a $100cash damage deposit to be returned after inspection @ checkout. He ran my visa at checkin. The inspection was fast w/ a phn call to housecleaning, but now I will need to follow it up to make sure I receive the credit back to my card. I asked if I get a credit for cleaning a quarter size spot on the bedspread (by soaking w/h2o which erased it completely); but he didn’t think it was as funny as I did. I think the owner means well, it’s just tough to run a self owned biz these days.
Stayed 2 nights in Apr 2024
Response from S on May 1, 2024
Thank you for sharing your detailed feedback. We're glad you found our location convenient and appreciated our clean sheets, towels, and reliable Wi-Fi. We're continuously working to improve our facilities and services based on guest input, and we'll take your comments into consideration. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Lassi

Liked: Staff & service
Very nice place to rest Agura Grandprix nights =)
Stayed 3 nights in Apr 2024
Response from S on May 1, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us during the Agura Grand Prix nights. We hope to welcome you back again soon for another pleasant experience.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice origami
Stayed 1 night in Apr 2024
Response from S on May 1, 2024
Dear Maxine,Thank you for your kind words about our origami! We're glad you appreciated the little touches during your stay. We hope to see you again soon for another enjoyable experience.

8/10 Good

Hosni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 6 nights in Feb 2024
Response from S on May 1, 2024
Thank you for your feedback! We're glad to hear you had an okay experience with us. If there's anything we can do to make your next stay even better, please let us know.

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
stench in room was terrible. There are other affordable hotels in long beach that are much cleaner.
Stayed 2 nights in Apr 2024
Response from S on May 1, 2024
We apologize for the unpleasant experience. We take cleanliness seriously and will address the issue immediately. Thank you for bringing this to our attention.

2/10 Terrible

Bipin

Stayed 3 nights in Apr 2024
Response from S on May 1, 2024
We're deeply sorry to hear about your inconvenience . Your feedback is crucial to us, and we're already taking steps to address the issues you've raised. Ensuring cleanliness and guest comfort are our top priorities, and we regret falling short during your stay.

8/10 Good

Antwain

Traveled with family
Liked: Amenities, property conditions & facilities
Very quiet
Stayed 1 night in Apr 2024
Response from S on May 1, 2024
Dear Antwain,Thank you for your feedback! We're pleased to hear you enjoyed the peaceful atmosphere during your stay.

6/10 Okay

Roy

It was convenient to down town Long Beach
Stayed 3 nights in Mar 2024
Response from S on May 1, 2024
Dear Roy,Thank you for your feedback. We're glad to hear that our location was convenient for your visit to downtown Long Beach. We appreciate your stay and hope to welcome you back in the future.

4/10 Poor

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was insanely loud, walls and ceiling super thin and there was no smoke detector in the room
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
We apologize for the noise disturbance and any inconvenience caused during your stay. Ensuring our guests' safety and comfort is our top priority, and we take your feedback seriously. Rest assured, we'll address the issues you've raised promptly. Thank you for bringing them to our attention.

8/10 Good

Karely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, great location
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and enjoyed our convenient location. We appreciate your stay and hope to welcome you back soon for another great experience.

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from S on May 1, 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
Dear Michelle,Thank you for your excellent rating! We're thrilled to hear that you had a great experience with us. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from S on May 1, 2024
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and hope to welcome you back soon.

4/10 Poor

Darlene M

Traveled with group
Disliked: Amenities, property conditions & facilities
What I like was it's close to the Shoreline. Hotel is old, need some print, and a refrigerator, microwave in each room. Too noisy, all night, and more parking.
Stayed 2 nights in Mar 2024
Response from S on May 1, 2024
Thank you for choosing our hotel for your stay. We appreciate your feedback and will take your suggestions into consideration for future improvements. We're glad you enjoyed our proximity to the Shoreline. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

Barbra, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
Dear Barbra,Thank you for your positive rating! We're delighted that you had a great experience with us. If you have any feedback or suggestions for us, we'd love to hear them.

6/10 Okay

David

Stayed 1 night in Mar 2024
Response from S on May 1, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel suitable for your needs. Your satisfaction is important to us, and we look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Ranferis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it a good experience, the water pressure was good, the water was hot, the ice machine was working. The Wi - Fi need improvement, it needs to be more stable.
Stayed 2 nights in Mar 2024
Response from S on May 1, 2024
Thank you for your positive feedback! We're glad to hear that you had a good experience with us, especially regarding the water pressure and temperature. We appreciate your feedback about the Wi-Fi and will work on improving its stability. We hope to welcome you back for another great stay in the future.

2/10 Terrible

andre

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst customer service experience I ever had as a traveler start off. They need cash deposit only totally rude. Totally rude place smell like urine checked in and checked out within 30 minutes. That’s how bad experience was I would not ever recommend my worst enemy to check in to the most disrespected hotel
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
Dear Andre,We're truly sorry for the extremely disappointing experience you had during your stay. Providing excellent customer service and maintaining a clean and comfortable environment are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback is crucial to us, and we'll address these issues immediately. Please accept our sincerest apologies for the inconvenience caused.

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Did not even want to shower there.
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
We apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. If you have any specific feedback or concerns you'd like to share with us, please don't hesitate to reach out.

4/10 Poor

Rosalba

Liked: Staff & service
Disliked: Cleanliness
Guests above my room were too noisy, stumping for hours, it sounded very loud, until after midnight. Bathtub hade black mildew on the tiles. Floor was dirty. Bedspread had big greasy stains.
Stayed 1 night in Mar 2024
Response from S on May 1, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the noise disturbances and cleanliness issues immediately. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your visit. Thank you for bringing these matters to our attention.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Response from S on May 1, 2024
Dear Daisy,Thank you for your positive feedback! We're delighted to hear that you found our staff very nice. We appreciate your kind words and hope to welcome you back for another great stay in the future.

4/10 Poor

Kam Wo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Next to petro station and main road, extremely noisy Window insulation is very bad
Stayed 5 nights in Feb 2024
Response from S on May 1, 2024
We apologize for the noise disturbances you experienced during your stay. Your comfort is important to us, and we regret that we fell short in providing a peaceful environment. Your feedback about the window insulation is noted, and we will address this issue to enhance the quality of our accommodations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Marc

Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from S on May 1, 2024
We apologize for any shortcomings you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services. If there are specific areas where we can enhance your experience, please don't hesitate to let us know.

4/10 Poor

Karen

Liked: Cleanliness, staff & service
*important….they make you give $100 in CASH ONLY to hold so you don’t smoke in room. They inspect the room in am. NEVER had this at any other property and it was not disclosed when making reservation on Expedia. Wanted me to pay $40 to check in early even though the room was ready. Settled on $20. Bathroom had worn and rusty fixtures. Bedroom furniture outdated. Bed was hard. Not motel’s fault but was awakened to toddler screaming and domestic incident, police were called. Management returned $20 early checkin fee at my request for inconvenience. Staff pleasant.
Stayed 1 night in Feb 2024
Response from S on May 1, 2024
Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches in the bathroom
It was pretty horrible, there was rust in the bathroom and there was cockroaches in the room. I wouldn’t stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Salvador Rodriguez or Marisol

Stayed 1 night in Feb 2024
Response from S on May 1, 2024
Dear Salvador Rodriguez or Marisol,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.

4/10 Poor

Raquel

Disliked: Staff & service, property conditions & facilities
The check-in process is antiquated and took forever. Required a $100 cash deposit to check-in and there is no ATM on-site. Then upon departure you are required to go back to front office to get the $100 back (after front desk confirms you did not smoke in your room). The hallway smelled clean and the room was clean. Parking area in the back alley is covered in urine. Rooms overlooking the alley can be noisy at night.
Stayed 2 nights in Feb 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady place.
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Stayed 1 night in Feb 2024

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024