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Reviews of Stuart Hotel - Near Good Samaritan Hospital

2 out of 5
Stuart Hotel - Near Good Samaritan Hospital
Los Angeles, CA

Reviews

4.2
Rating 10 - Excellent. 72 out of 850 reviews" "
Rating 8 - Good. 86 out of 850 reviews" "
Rating 6 - Okay. 92 out of 850 reviews" "
Rating 4 - Poor. 126 out of 850 reviews" "
Rating 2 - Terrible. 474 out of 850 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Stayed 4 nights in Nov 2023

2/10 Terrible

Israel

Stayed 3 nights in Nov 2023

2/10 Terrible

Bianca

Stayed 1 night in Aug 2023

2/10 Terrible

Polly

I arrived only to find they did not have my reservation. They said they could give me a cheaper room and showed me a room with an unmade bed and a strong smell of cigarettes. I left immediately! The photo online was definitely NOT from their hotel. DO NOT stay here!
Stayed 3 nights in Oct 2023

8/10 Good

Steven

Liked: Staff & service
Disliked: Amenities
The property for what it is is decent. Cheap rates and a clean enough space to lay your head for the night. The shower, bed, desk, and restroom were all clean. Though on my second night I noticed some outside bugs making their way in. The management was nice and accommodating but it's just the area where it's at unfortunately. The surrounding area, while cultured, is dingy and dirty. Though the greatest issue i had was parking. Unless you want to pay for a space in a lot, i suggest you get here early and find a space on the street. Leave your car there and try to move it as little as you can. Nothing is guaranteed and you dont want to be like me, driving around for 20 minutes looking to snipe someone's spot.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice people Infront desk
Stayed 1 night in Oct 2023
Response from NICK on Oct 23, 2023
Thank you so much.

2/10 Terrible

Amenna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There are roaches everywhere. Our tv didn’t work. It was dog poop in the hallway when I first checked in. No wash clothes. We had a refrigerator. The staff tried to be helpful but they didn’t fix the experience.
Stayed 1 night in Sep 2023

2/10 Terrible

Chasity

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here especially with children.
The hotel is so scary. There was men half dressed on the stairs outside smoking and drinking the hotel made was moping the walls and steps outside. It was like and American horror story scene. You are not allowed to come in or out after 12 midnight. No guests are allowed. It smelled terrible i couldn’t even check in it felt like a very unsafe environment.
Stayed 1 night in Sep 2023

2/10 Terrible

Adela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible location, price was too steep for the horrible experience
Stayed 2 nights in Aug 2023
Response from Mike A on Sep 3, 2023
thank you!

2/10 Terrible

Farrah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I turned back the bedspread and found a condom wrapper. Because I was checking in so late, there were no other rooms available (flight was delayed 7 hours). There was a hole in my window, garbage outside my door and piled in the alley below my window. Only 2 outlets worked, neither were in the bathroom. The lock on the door didn’t seem like it actually locked. Shower was nice. I checked out a day early and went elsewhere.
Stayed 2 nights in Aug 2023
Response from PETER AHIR on Aug 23, 2023
WE ARE SORRY FOR THE TROUBLE YOU HAD TO GO THROUGH WE ARE WORKING ON TO IMPROVE PIR CLEANING STAFF, THANKS FOR LETTING US KNOW SO WE COULD IMPROVE ON IT.

4/10 Poor

Christopher

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Look, this property earns its two stars. I stayed in the refurbished room 209 but still the outlet the ac was plugged into was wrecked. I needed to shim the outlet to get it to work. There was also what I call the 3AM disturbance. Two nights it was a "guest" (maybe) absolutely hammering at a door down the hall from us which would lead to a terrific argument for HOURS... nothing from the staff. THEN on my final day it was a whining and barking dog for two hours starting at exactly the same time. WILD. Seriously, if you can afford someplace else, grab it... BUT I do have to say that 209 was at least clean and recently completely redone... only saw one roach. ;) Stay at own risk.
Stayed 4 nights in Aug 2023
Response from PETER AHIR on Aug 16, 2023
I AM SORRY FOR INCONVINECE YOU FACED DURING YOUR STAY BUT IF INFORMED AT THE FRONT DESK WE COULD HAVE TAKEN STRICT MEASURES FOR YOUR COMFORT. AND WE HAVE SOLVED THE ISSUE RIGHT NOW THANKS TO YOUR RESPONSE.

2/10 Terrible

ALEXANDRA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls, bed and bathroom not worth I paid. There was bedbugs in the bed too
Stayed 1 night in May 2023
Response from PETER AHIR on Aug 2, 2023
I AM SORRY FOR THE INCONVINENCE YOU FACED, WE'RE WORKING TO IMPROVE WITH EVERY REVIEW LIKE YOURS.

10/10 Excellent

Jamal

Stayed 2 nights in Jul 2023
Response from PETER AHIR on Aug 3, 2023
THANK YOU JAMAL, HOPE TO SEE YOU AGAIN.

2/10 Terrible

Olivia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from management on Jul 26, 2023
I'm really sorry to know that you didn't have a good experience staying at our property. Can I ask what, where and when went wrong? So we can improve the experience of many more guests just like you.

2/10 Terrible

Hugo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Is a dump not hotel
Stayed 2 nights in Jul 2023
Response from PETER AHIR on Jul 25, 2023
CAN YOU ADDRESS THE ISSUE YOU FACED, SO WE CAN FIX IT UP.

2/10 Terrible

joshua

Business traveler
Disliked: Cleanliness, property conditions & facilities
Too much construction going on. No side table or chairs for sitting. No room service
Stayed 2 nights in Jul 2023
Response from PETER AHIR on Jul 22, 2023
WE'RE SORRY FOR THE INCONVINENCE, WE'RE DOING OUR BEST TO IMRPOVE AND EVERY FEEDBACK HELPS US IMPROVE SO THANK YO FOR THAT/.

8/10 Good

ARVIND

Stayed 1 night in Jul 2023
Response from PETER AHIR on Aug 9, 2023
THANK YOU VERY MUCH WE'LL BE EXPECTING YOU AGAIN.

2/10 Terrible

Cherry

Stayed 4 nights in Jul 2023
Response from PETER AHIR on Aug 5, 2023
CHERRY WE ARE SORRY FOR ANY INCONVINENECE BUT IF YOU COULD SPECIFY THE ISSUES, IT WOULD HELP US IMPROVE AND WE'D LIKE IT MORE IF YOU COULD APPROACH THE FRONT DESK RIGHT AWAY WHEN YOU FEEL UNCOMFORTABLE ABOUT ANYTHING.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanliness: There was a spider living in the window. Staff & service: Check in took a while, and later they had to reconfirm who I was, as they had apparently forgotten my room had been booked by me. I won't say they weren't trying, but they were incompetent. Property condition & facilities: The whole place felt like an impoverished apartment hastily converted into a hotel. I never could get the elevator to work. Bathtub drain couldn't be closed. Sound insulation was practically non-existent, and I had to lie awake until 3:00am for someone else in the building to stop playing really loud rap music. Even then, the windows didn't really shield you from outside noises. The door lacks a swing bar lock and felt flimsy, which wasn't a good sign in a hotel with a sign saying they weren't responsible for stolen items. I won't go as far as to say it was unsafe, but it certainly felt that way. Area around the property: Skid Row. Don't what category this goes under, but it also felt kind of sketchy that they didn't allow visitors.
Stayed 5 nights in Jun 2023
Response from PETER AHIR on Jul 15, 2023
I AM SORRY FOR THE INCOVINECE YOU HAD TO GO THROUGH, NEXT TIME I SUGGEST THAT YOU CONTACT THE FRONT DESK IF ANY PROBLEMS AS WE EVOLVE AND IMPROVE WITH YOUR FEEDBACK.

8/10 Good

Devan

Stayed 5 nights in Jun 2023
Response from PETER AHIR on Jul 30, 2023
THANK YOU VERY MUCH WE'LL BE EXPECTING YOU AGAIN, AND ALSO IMPROVE OURSELVES WITH TIME.

6/10 Okay

Taylor

Stayed 1 night in Jun 2023
Response from PETER AHIR on Jul 7, 2023
HI TAYLOR, CAN WE KNOW WHAT WE MISSED OUT IN SERVING YOU SO WE CAN IMPROVE ON IT.

4/10 Poor

Jonathan

Traveled with family
Disliked: Cleanliness
The hotel has all the basics one needs for a quick stay, but the area is so unsafe. On my 2 night stay i constantly saw police and ambulances on the stairs of the hotel. There were also a lot of cockroaches roaming on the bathroom. I wouldn’t go back unfortunately.
Stayed 2 nights in Jun 2023
Response from PETER AHIR on Jun 21, 2023
JONATHAN REALLY SORRY ABOUT THE INCOVINENCE, YOU WOULD JUST NEED TO INFORM FRONTDESK AND YOUR ISSUES WILL BE RESOLVED ASAP.

10/10 Excellent

LaQuanta

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Like the rooms
Stayed 2 nights in Jun 2023
Response from PETER AHIR on Jun 21, 2023
THANK YOU VERY MUCH, HOPE TO SEE YOU SOON.

2/10 Terrible

Dina

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in May 2023
Response from management on Jun 4, 2023
Can you tell us what we could improve on to make a better experience for our guest.

2/10 Terrible

JINWOO

Disliked: Property conditions & facilities
There is noooooooooo wifi!!! They said they have, but it’s totally not working. Also so crowded every plave in the hotel.
Response from management on May 15, 2023
We are well aware of the wifi issue, and we are trying to work on it to make the customer experience better for our guest. I'm sorry that you had to go through this.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs work
Lobby was infested with flies….was assigned a downstairs room and was awakened by people digging in the dumpster No bell or anything up front so I would have to wait a while for service
Stayed 2 nights in May 2023
Response from management on May 15, 2023
We actually do have a buzzer sir, and also a sign saying ring buzzer for service. We are really unhappy that we couldn't make you happy and comfortable with your stay. we would surely try to improve on that.

10/10 Excellent

MARIO ROBERTO

Liked: Cleanliness
Ol
Stayed 1 night in May 2023
Response from management on May 16, 2023
Thank you so much for the review, we look forward to having you as our guest again

10/10 Excellent

LaQuanta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2023
Response from management on May 16, 2023
Thank you so much for the review, we look forward to having you as our guest again

4/10 Poor

Alberto

Disliked: Property conditions & facilities
Not for tourists
They mentionned they had WiFi, there was not The neighbourhood was not touristic, too many trash The attention at the Office Desk was not good when you ask for information about tourism There was a fire near the place and there was not good information about what was happening
Stayed 4 nights in Apr 2023
Response from management on May 17, 2023
We do have a wifi, sorry that you had to face the issue connecting. We will try to work on it. Can you tell us what we can improve on to make the stay more enjoyable?

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from management on May 17, 2023
Can you tell us what we can improve on to make the stay more enjoyable?

8/10 Good

John Cyril

Liked: Staff & service
I found it very clean even with the poor area and clientele they serve. Overall I was satisfied.
Stayed 5 nights in Apr 2023
Response from management on May 17, 2023
Thank you so much for the review, we look forward to having you as our guest again. Can you tell us what we can improve on to make the stay more enjoyable?

2/10 Terrible

Eyan

Stayed 1 night in Apr 2023
Response from management on May 17, 2023
Can you tell us what we can improve on to make the stay more enjoyable?

4/10 Poor

Cassandra

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A lot of druggies we’re on the stoop and even the lobby. In the am hours people and staff are so loud. Not considerate of guests. Outside was trash. The parking is crazy. The room was at least good enough but I don’t recommend anyone staying there. I felt like I rented a room in a halfway house.
Stayed 2 nights in Mar 2023
Response from Mike A on Mar 31, 2023
THANK YOU FOR YOUR FEED BACK!

2/10 Terrible

Gilberto

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst ever.
It was extremely dirty with roaches. People live in those rooms and have pets. The pictures are lies. I don’t know how they’re still in business with hotels.com and I’m sure I’m the only one that has gave them a horrible review. I will never in my life come back to this place, I rather sleep in my car.
Stayed 2 nights in Mar 2023
Response from Mike A on Mar 31, 2023
sorry about your experience we will work hard to fix issue

2/10 Terrible

Celia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was discriminated against by staff and wasn't allowed to check in until 345am I want my money back I have video of the whole encounter and it's clear
Stayed 1 night in Feb 2023
Response from PETER AHIR on Mar 6, 2023
sorry about that!

10/10 Excellent

Haniyyah

Liked: Cleanliness, staff & service, property conditions & facilities
Got a lot of rest
Stayed 1 night in Feb 2023
Response from PETER AHIR on Mar 5, 2023
Thank you for staying with us.

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a humbling experience is th
Stayed 3 nights in Feb 2023
Response from peter ahir on Mar 6, 2023
thank you!

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
DON’T STAY HERE!
Stayed 1 night in Feb 2023
Response from management on Feb 20, 2023
thank you!

2/10 Terrible

Reno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever. If you want to get bed bugs and roaches, this is the place.
Stayed 4 nights in Feb 2023
Response from peter ahir on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Josefina

Stayed 1 night in Feb 2023
Response from peter ahir on Mar 6, 2023
thank you!

2/10 Terrible

Laura

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I have ever step in The smell,the condition,scary place I need my money back I was there for only 4 hours 😱
Stayed 1 night in Feb 2023
Response from Mike A on Feb 19, 2023
thank you for staying with us.! we will work on it to fix those issue!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST HOTEL EVER
All the facilities were old, the bathroom door was broken and had a hole in it. Besides, only one towel was provided. The room was filled with a strange scent. The pillows had someone else's hair on them when I checked before I lay down, and they probably hadn't been washed. In addition, they asked for an extra $10 cash, even though there wasn't enough space to park in the parking lot. The staff weren't friendly either, and they seemed to be people who didn't know what service was. I am angry that I paid over $100 a day for a hotel that doesn't look like a hotel like this. I couldn't help but get a big mental shock that day because I saw a couple of cockroaches crawling in the bathroom. In addition, the rubbish bin was not cleaned. Even at the entrance to the hotel, strange people were blocking it and smoking weed. THE WORST HOTEL EVER.
Stayed 1 night in Jan 2023
Response from maria M on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Dariel Dee

Stayed 1 night in Jan 2023
Response from Mike A on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from maria M on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

4/10 Poor

Esteban

Traveled with family
Disliked: Staff & service, property conditions & facilities
the counter attendant was rude to guests before us and told them to leave If they didn't like it. The room was semi-clean, the mini fridge was leaking water, hot water took time to get there, and the room we were in was really noisy all night. you could see the pipes through the room and the heater was not working, we also found cockroaches in the bathroom, but you get what you pay for, but I do not recommend this hotel
Stayed 1 night in Jan 2023
Response from management on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s no a/c no heater, broken windows a lot of homeless please in the property, no parking. Totally unsafe. We had to leave the property we did stay.
Stayed 1 night in Jan 2023
Response from management on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Acirema

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place looked like jail. Not safe, unsanitary, the premises were in such bad shape and seemed like an abandoned building. Worse experience ever
Stayed 2 nights in Jan 2023
Response from management on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Brittan

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Heater was never fixed, was extremely cold at night
Stayed 5 nights in Jan 2023
Response from management on Feb 19, 2023
thank you for staying with us! we are working hard to fix this issue, hop you come stay with us again !

2/10 Terrible

Wyamn

Stayed 1 night in Dec 2022

2/10 Terrible

Mandeep

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities