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Reviews of Sands Motel

2.5 out of 5
Sands Motel
1240 W. Mission Blvd., Ontario, CA

Reviews

6.4
Rating 10 - Excellent. 18 out of 59 reviews" "
Rating 8 - Good. 8 out of 59 reviews" "
Rating 6 - Okay. 10 out of 59 reviews" "
Rating 4 - Poor. 8 out of 59 reviews" "
Rating 2 - Terrible. 15 out of 59 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mr.

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Fabian

Liked: Staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Steve

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not that clean when we checked in. Hot water took forever to get to sink or shower. There were no electric outlets on the bed side and others did not work. Also shower head was spraying all over due to a damaged hose and missing washer. (I fixed myself)
Stayed 1 night in Apr 2024

6/10 Okay

edgar

Traveled with group
Cheap motel is what u get
Stayed 1 night in Apr 2024

10/10 Excellent

Rudy

Liked: Cleanliness, amenities
great
Stayed 1 night in Apr 2024

6/10 Okay

Ryan

Liked: Staff & service
Lack of regard 7am was moved next door so they could keep me up .tearning up the floor in my room ....then bang on my door to remind at 10 30! Check out was atv11 TERRIBLE....
Stayed 1 night in Mar 2024

4/10 Poor

Shantice

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Although the room was clean the staff was very rude to my son and myself telling us to wait for check-in outside because their customers were coming in as if we weren't!
Stayed 1 night in Mar 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Jorge

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Chloe

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they failed to tell us their rooms had been closed off due to plumbing issues so we were stranded day of stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

miguel, Ontario

Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like good service
Stayed 1 night in Feb 2024

10/10 Excellent

miguel, Ontario

Liked: Cleanliness, staff & service, amenities
Everything was ok
Stayed 1 night in Nov 2023

4/10 Poor

Stephanie

Stayed 1 night in Oct 2023

4/10 Poor

Chadwellz28

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get there and was told there was a 50 dollar deposit when nowhere on the site did it say anything about that. I paid deposit and when i checked out was told it would go back to my card to find out it never did. The ac in the room was so loud it sounded louder then an air compressor when its turned on. You couldnt talk without yelling and even then it was hard to hear. Not worth it all. Over priced
Stayed 1 night in Aug 2023

10/10 Excellent

Ekam

Stayed 1 night in Aug 2023

10/10 Excellent

Hetkumar

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe area and good management
Stayed 1 night in Aug 2023

6/10 Okay

Adelheid, Crestline

Stayed 1 night in Jul 2023

2/10 Terrible

Justin

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just bad and dirty
Stayed 1 night in Apr 2023

4/10 Poor

JOE

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet did not work, there was no shower and there was no service.
Stayed 8 nights in Mar 2023

2/10 Terrible

Lee

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Judy

Traveled with partner
The place was very nice, and accomodations were the best, this is the nicest hotel we have been thru in a long time🙏
Stayed 1 night in Mar 2022

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel room
Found a syringe 💉 in the hotel room. Hair in the fridge. My feet were black after walking to my suitcase after getting out of the shower. I dont think the room had ever been swept or cleaned. Dust and dirt on everything. Towels were old and ratty. Check out was at 1030 but it seems they dont use the time to clean. Traveled from Sacramento and wanted to stay near the airport. Reviews and pictures seemed to check out but would not recommend after staying there.
Stayed 1 night in Oct 2021

2/10 Terrible

desiderio

Disliked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Jul 2021

6/10 Okay

Ronnie

Could be better but could be a lot worse.
This hotel is not fancy but not horrible either. If you're on a budget this place will do just fine. If you're trying to impress someone on a weekend getaway i would not recommend this place for that.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Wasn't the best of hotels, but good enough for me.
Quiet, decent and not too shabby
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Viridiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Jul 2020

6/10 Okay

Gregory

Disliked: Cleanliness, property conditions & facilities, room comfort
They were ok i guess
It was 😒 and they stole/kept my 20 depoist
Stayed 1 night in Jun 2020
Response from Danny P on Jun 15, 2020
We didn’t have any reason to keep your deposit. You left the key at the front desk. We will be more than happy to return your deposit. You can pick it up anytime. please don’t write false allegations. Thank you.

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very nice enjoyed the business trip
Stayed 1 night in May 2020

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in May 2020

8/10 Good

Keisha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness
Hand made deposit sign
It was ok, front desk tried getting a deposit from me, when nothing stated it.
Stayed 1 night in Feb 2020

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was a dump
Stayed 1 night in Feb 2020

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was a dump
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was terrible.cold water to shower. No towels damaged room
Stayed 2 nights in Oct 2019

2/10 Terrible

James, Ontario

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I was sexually molested and physically assaulted by the owner of the establoshment. I would never recommend this as i had to go to the ER to get stitches after their staff cut me.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Aug 2019
Response from DANNY P on Sep 5, 2019
We appreciate your business and your feedback. We are always striving to improve to improve your experience and hope you will come try us again.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
Gave our room away even though it had been paid for.
Stayed 3 nights in Jun 2019
Response from DANNY P on Jul 9, 2019
YOU DID NOT SHOWED UP AND REQUESTED A REFUND FOR NO SHOW AND WE GLADLY GAVE YOU THE REFUND SO WHY WRITE A FALSE REVIEW.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1
Cool
Stayed 1 night in Apr 2019
Response from DANNY P. on Jun 1, 2019
We appreciate the review of your recent stay. We hope to see you back again very soon.

2/10 Terrible

Susann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room 2
Dreary room, poor lighting, no lights for bedtime reading, door locks inadequate and old and poorly maintained, dirty behind bathroom sink faucets, shower not draining property as water builds up, no place to hang clothes. Surrounding area okay, mixed kinds of businesses.
Stayed 2 nights in Mar 2019

8/10 Good

Elizabeth, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management were extremely helpful and friendly. The room had been recently redecorated and was very clean. The bed very comfortable. Would go back if I'm in the area.
Stayed 1 night in Jan 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget place
Stayed 1 night in Jul 2018
Response from DANNY P. on Aug 3, 2018
We appreciate your business and your feedback. We are always striving to improve to improve your experience and hope you will come try us again.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
It was a very nice hotel in a very good area with lots of food around. I found it very accommodating
Response from da on Mar 27, 2018
We appreciate the review of your recent stay. We hope to see you back again very soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
The hotel needs improvements and the bed and bathroom were very poorly kept up,
Stayed 1 night in Jan 2018
Response from DANNY P. on Jan 31, 2018
I apologize that your hotel guestroom was unsatisfactory.and I will be certain to pass on your comments to management.