Exterior

Reviews of Hyatt Place LAX/Century Blvd

3.5 out of 5
Hyatt Place LAX/Century Blvd
5959 W. CENTURY BLVD, BUILDING TWO, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 2223 out of 3597 reviews" "
Rating 8 - Good. 761 out of 3597 reviews" "
Rating 6 - Okay. 267 out of 3597 reviews" "
Rating 4 - Poor. 162 out of 3597 reviews" "
Rating 2 - Terrible. 184 out of 3597 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moerava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the airport
Stayed 2 nights in May 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you need an overnight stay prior a flight. Check in/out is super easy. Super friendly staff. Breakfast buffet is good. My only complain would be that you can hear everything from room next door
Stayed 1 night in May 2024

8/10 Good

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was good but the Hyatt shuttle picked us up at LAX and dropped us at Hyatt Regency. The desk there said the driver had taken us to the wrong hotel and sent us on a twenty minute walk through LA with our luggage to the right hotel. Not cool.
Stayed 1 night in May 2024

8/10 Good

Youngkwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No window of the room with surprise
Stayed 1 night in May 2024

4/10 Poor

SAEED

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was noisy, the rooms were ready but they waited for 3 pm to let the people to get the room , there were elderly people and family with young kids who were sitting in lobby.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle, denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to airport
Stayed 1 night in May 2024

2/10 Terrible

Paloma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Some noise from the airport
Stayed 1 night in May 2024

10/10 Excellent

Ibrahim

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that location because it is the same distance to Irvine/Malibu/Beverly hills. The hotel is next to the airport and car rentals so that convenient after arrival to check in right away. The hotel was clean and the breakfast was good.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 14, 2024
Ibrahim, it's delightful to hear that the strategic location of Hyatt Place LAX/Century Blvd met your travel necessities. We're thrilled you appreciated the cleanliness of our premises, and it's excellent to know that our breakfast offerings resonated with you. We look forward to serving you again in the future.

8/10 Good

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Benjamin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel @ LAX
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Benjamin, we're thrilled that you consider Hyatt Place LAX/Century Blvd as the best hotel at LAX. Your positive feedback is greatly appreciated. Please come back to visit us again on your next trip!

10/10 Excellent

Jeamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Denisse

The rooms aren’t very soundproof and you get charged for EVERYTHING! Besides that, a good place to stay
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Denisse, your feedback on your recent stay is much appreciated. It's regrettable that you noticed an issue with room soundproofing, we're working to improve this for a more relaxing environment. Also, our intent is to provide a transparent understanding of the charges in order to avoid any surprises. But, we're glad you felt the place was good overall. We hope we get a chance to provide you with a more satisfactory stay next time.

10/10 Excellent

Erendira, Reedley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Erendira, it's wonderful to hear that your stay at the Hyatt Place LAX/Century Blvd was to your satisfaction. We take pride in delivering excellent service and we are thrilled you appreciated our efforts. We can't wait to welcome you back in the future!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Katherine, it's heartening to hear your commendation for the cleanliness at Hyatt Place LAX/Century Blvd. That's an integral part of our service efforts to make every guest's stay enjoyable. Your kind words are greatly appreciated and we look forward to hosting your next visit!

10/10 Excellent

Silverio

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Silverio, we're pleased you found the Hyatt Place LAX/Century Blvd favorably situated. We appreciate your feedback and we look forward to welcoming you back for another convenient stay.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, some minor repairs needed I.e. I had to unscrew the lightbulb to turn the light off over the bed.
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Joseph, it's excellent to hear you found Hyatt Place LAX/Century Blvd to be a beautiful property. Your feedback regarding necessary minor adjustments, such as the light over the bed, is vital for us to improve guest experience. We're appreciative you brought it to our notice and we assure you we're working on it. We hope to host you again soon and deliver an even better stay.

8/10 Good

Tisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean breakfast was great. Hot tub area nice quiet and clean. Overall great stay will definitely stay again next visit to LA
Stayed 2 nights in May 2024
Response from Customer Service on May 11, 2024
Tisha, it's heartening to hear that you enjoyed your stay at the Hyatt Place LAX/Century Blvd. We're delighted that the cleanliness of the room, the breakfast, and the tranquil hot tub area met your expectations. Your positive remarks are highly appreciated, and it's wonderful to know you're planning to return on your next visit to LA. We eagerly await your return!

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in and check out. Convenient location near LAX
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Wendy, it warms our hearts to know that you found the check-in and check-out process at Hyatt Place LAX/Century Blvd efficient. We're delighted our proximity to LAX added to your experience. We aim to provide convenience and comfort to our guests. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Dara, thank you ever so much for your feedback! We are overjoyed to note that your stay at the Hyatt Place LAX/Century Blvd met your expectations. It's the positive experiences like yours that really make our day. We eagerly look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Katie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, we enjoyed our stay here. The only down side for us was the bed mattress were way to hard and the person next to us coughed all night long so definitely thin walls. Other than that staff was super helpful and nice along with the shuttle driver. I hope he didn’t get in trouble, when leaving airport a guy hit the back of the hotel shuttle was definitely the other persons fault not the driver! He was very nice and made sure we were okay. Breakfast options were also very good! I recommend unless you don’t like hard bed mattress.
Stayed 3 nights in May 2024
Response from Customer Service on May 11, 2024
Katie, thank you for sharing your upbeat remarks about Hyatt Place LAX/Century Blvd. We're thrilled to hear that you enjoyed our property and the services provided by our team members. It's wonderful that the breakfast selection made a positive impression on you. That said, we note your comments on mattress comfort and room insulation. We take all feedback into consideration as we strive to make continuous improvements. We look forward to hosting your next visit where we hope to deliver an even more comfortable experience.

10/10 Excellent

Hugo, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on May 10, 2024
Hugo, we're thrilled to hear that our supportive team members at Hyatt Place LAX/Century Blvd made a positive impact on your stay. We believe our colleagues are truly what sets us apart. Thank you for this recognition. We hope to see you again soon.

10/10 Excellent

Romesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 11, 2024
Romesia, it's wonderful to hear that your stay at Hyatt Place LAX/Century Boulevard was satisfactory. We strive to provide exceptional experiences for our guests, and it seems we achieved that during your visit. We sincerely appreciate your rating and look forward to welcoming you back for another outstanding stay.

6/10 Okay

Robert

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Robert, it appears you've posted a rating without providing any written feedback. We appreciate your rating, and welcome any additional insight about your stay as it helps us identify room for improvement. Should you wish to share further details, please feel free to reach out to us. Thank you for your time.

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Customer Service on May 10, 2024
Marissa, it's wonderful to know that you enjoyed your stay at Hyatt Place LAX/Century Blvd. Your positive feedback encourages us to continually provide the best service to all our valued guests. We look forward to welcoming you back in the future.

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this place however the room Was extremely dark and only had a few lamps around the room
Stayed 4 nights in Apr 2024
Response from Customer Service on May 10, 2024
Adam, it's great to hear that you appreciated your stay at Hyatt Place LAX/Century Blvd. We acknowledge your feedback about the room lighting and encourage you to communicate any preferences regarding room amenities during your next stay, as our goal is to create a perfectly customized experience for every guest. Thank you for your valuable feedback and we're looking forward to welcoming you back.

8/10 Good

Joseph, Medina

Liked: Cleanliness, staff & service
Disliked: Amenities
no proper driveway for drop off and pick up - not impressed with the breakfast....
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Joseph, thank you for choosing Hyatt Place LAX/Century Blvd for your recent stay. We understand your concerns regarding parking arrangements and the morning meal. We continually work on improving these aspects of our guest experience and hope you will give us another chance to impress you.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Hotel staff was so nice. Breakfast was good. We were in LA for our daughter’s graduation, we had family that came to visit us at the hotel. They brought beverages and we hung out in the lounge. They didn’t mind. Will definitely stay here again and recommend to family and friends to stay here as well.
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Jennifer, we're thrilled to hear about your experience at Hyatt Place LAX/Century Blvd. It sounds like you enjoyed our well-maintained premises, the delightful breakfast and appreciated the courteous approach of our team members. We're pleased that your lounge experience and celebratory moments were comfortable and welcoming. Thank you for considering us again and for recommending us to your loved ones. We eagerly await your next visit.

8/10 Good

Alisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a quick stop before more travel.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Alisha, it's delightful to hear you appreciated Hyatt Place LAX/Century Blvd as a great choice for your stopover. We're pleased to cater to our guests' travel needs and ensure their stay is relaxed and comfortable. We hope to see you again soon for more of your travels.

2/10 Terrible

Milton

Disliked: Staff & service
Stayed 6 nights in Apr 2024
Response from Customer Service on May 10, 2024
We appreciate the feedback, Milton.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Laura, Imperial Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Laura, thank you for taking the time to review your stay! We're thrilled to know that you found the Hyatt Place LAX/Century Blvd to be up to your standards. We hope to welcome you back for another enjoyable experience.

4/10 Poor

Crisanta

Business traveler
Disliked: Cleanliness, staff & service
I was given a room that did not have any windows at all. It had fake curtains but opened to just a glass wall. For the rate that they charge, such rooms without natural light should not be allowed.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Crisanta, it's concerning to hear about your experience regarding the room configuration. We strive to uphold exceptional hospitality and comfort, recognizing that natural light is indeed an important aspect for many guests. Your feedback is valued and will be instrumental in reviewing room offerings and their transparency. We hope you will consider giving us another opportunity to prove that we can cater better to your comfort and expectations in the future.

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't have much to say about it because We only stayed in 6 hours for sleep in order to catch our next flight. The service we like the most was the 24 hours shuttle service. It took us to the airport in early morning even just us, the only customer at that time.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Simon, it's pleasing to hear that the Hyatt Place LAX/Century Blvd was a comfortable transit location for you, even if it was for a short duration. We're particularly glad that you benefited from our round-the-clock shuttle service. We appreciate your feedback and hope to serve you again during your future travels. Safe journey!

10/10 Excellent

Evelyn Paz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Evelyn Paz, thank you for this splendid rating! We are thrilled to know your experience at Hyatt Place LAX/Century Blvd was enjoyable. Our team strives to deliver an exceptional guest experience, and it's incredibly validating to know we are meeting that goal. We hope to welcome you again in the future.

8/10 Good

marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Marlon, thank you for leaving a rating after your stay at Hyatt Place LAX/Century Blvd. We're pleased to see you had an overall enjoyable experience with us. We appreciate your feedback and look forward to your next visit. Safe travels!

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Lynn, we're thrilled you found our location at Hyatt Place LAX/Century Blvd to be ideal for your stay. We hope to have the pleasure of welcoming you back again soon. Safe travels!

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Isaac, we're thrilled that Hyatt Place LAX/Century Blvd left such a positive impression on you. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many of the LAX hotels had free shuttle service but this one did and it was a positive experience. Only issue was the phone number to text for the shuttle came 5 hours after we landed at the airport. Free breakfast but staff had challenges keeping the food options available. Very busy breakfast with few tables open for seating. There is little shopping, food, etc near the hotel as there are mainly other hotels in the area. Hotel store very limited on items. Went to hotel next door for items I needed. Did not rent a car so can't speak to parking, etc.
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
David, it's reassuring to hear you found our shuttle service convenient. We're sorry for any delay experienced with the text confirmation and the breakfast rush. While the area has limited local attractions, we strive to satisfy your needs here within our hotel and regret that you had to seek additional items elsewhere. It is our goal to better meet your expectations in the future, and we appreciate your valuable feedback.

2/10 Terrible

Blanca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I commited a mistake in the reservation and wanted a date change. The hotel was ok with it but they asked me to contact Expedia. Expedia couldn’t connect with the hotel for 3 hours, as there was only one person in reservation and never answered the phone. I had to change hotel, and because of this hotel never answering the phone I was still charged $170! I’ve talked to Expedia about it, and nobody wants to waive this fee. I do A LOT of business w Expedia and travel constantly, this experience has made me so frustrated, that I think you lost a good client as I won’t book thru Expedia again.
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
Dear Blanca,We are sorry to hear that your experience with the Expedia was less then desired. Online travel agencies communicate with the hotels via phone, email, and the online portal. The hotel can not cancel or waive a prepaid reservation by a third party.Thank you very much

10/10 Excellent

Jacqueline

Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Jacqueline, it's wonderful to hear that your experience at Hyatt Place LAX/Century Blvd left such a positive impression. Our commitment is to offer excellent stays for our guests and we're thrilled that we met this goal during your visit. We eagerly look forward to your return for another delightful experience.

8/10 Good

Jennifer

Traveled with family
Convenient location to LAX with complimentary shuttle . Good breakfast . Nice clean rooms but dark lighting .
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
Jennifer, it's delightful to know you appreciated the easy accessibility of Hyatt Place LAX/Century Blvd and our complimentary shuttle service. Your satisfaction with our nutritious breakfast and tidy accommodations enhances our dedication to maintaining high standards. However, your comment about the lighting has been noted for further review. We appreciate your patronage and hope to have you as our guest again.

10/10 Excellent

Peter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Beautiful new rooms, good breakfast options, professional and friendly staff. This is the best hotel ive stayed in for LA.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Peter, thank you so much for sharing your experience at Hyatt Place LAX/Century Blvd. We're thrilled to hear you enjoyed our recently renovated rooms, our array of breakfast choices, and found our team members both professional and friendly. Reading that we are your preferred choice in LA is an honor. We're anticipating your return for another fantastic stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on May 8, 2024
David, it's great to see that you had a pleasant stay with us at Hyatt Place LAX/Century Blvd. We genuinely appreciate your feedback and we hope to welcome you back on your next visit to the area. Thank you for your 5-star review.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
Omar, thank you for your high rating! It's truly a delight to know that you had a wonderful time with us at the Hyatt Place LAX/Century Blvd. We appreciate your support and hope to welcome you back in the near future. Your enjoyment is our highest goal.

10/10 Excellent

Jing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a terrible mood arriving at the hotel because UA messed up my reservation and got me stranded at LAX for two days. Alex cheerfully greeted me at the front desk, making sure I get my WiFi and know where to have breakfast. My room is clean, comfortable and quiet. I highly recommend this hotel.
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Jing, we're thrilled to hear that despite travel setbacks, your encounter with Hyatt Place LAX/Century Blvd was a high point of your trip. Ensuring our guests receive a warm welcome from our team members like Alex means a lot to us. It's also pleasing to know that the cleanliness, comfort, and tranquility of your room contributed positively to your stay. We're sincerely grateful for your high recommendation and look forward to your next stay with us.

10/10 Excellent

Tuan

Liked: Amenities
Good
Stayed 2 nights in May 2024
Response from Customer Service on May 6, 2024
Thank you for taking the time to leave this wonderful rating, Tuan! We hope to see you again soon at Hyatt Place LAX/Century Blvd so we can share yet another amazing experience!

10/10 Excellent

Priscila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great service! Clean rooms.
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Priscila, thank you for choosing Hyatt Place LAX/Century Blvd for your stay. We're delighted to learn that your experience was pleasurable, particularly with our emphasis on cleanliness and providing top-notch service. We would love to welcome you back for another fantastic stay in the future.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Mayra, thank you so much for your top-rating of Hyatt Place LAX/Century Blvd! We're delighted you had a wonderful experience with us. Your review motivates us to continue delivering exceptional service and to maintain our high standards. We're looking forward to welcoming you back soon!

10/10 Excellent

Benjamin, new york

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room, friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Benjamin, it's wonderful to hear your positive feedback about Hyatt Place LAX/Century Blvd. Our team members thrive on providing the friendliest service and we are delighted you enjoyed your room. We look forward to welcoming you back in the near future.

8/10 Good

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 1 night in Apr 2024