Exterior

Reviews of Holiday Inn Ontario Airport, an IHG Hotel

3 out of 5
Holiday Inn Ontario Airport, an IHG Hotel
2155 E. Convention Center Way, Ontario, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 636 out of 1199 reviews" "
Rating 8 - Good. 259 out of 1199 reviews" "
Rating 6 - Okay. 112 out of 1199 reviews" "
Rating 4 - Poor. 84 out of 1199 reviews" "
Rating 2 - Terrible. 108 out of 1199 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in May 2024

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and clean. The restaurant and airport shuttle are very convenient.
Stayed 1 night in May 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect distance away from the Ontario airport and the workers were nice.
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that It’s the perfect distance away from the Ontario airport and our workers were nice. We look forward to welcoming you back in the future.

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that you found our hotel a nice place to stay. We look forward to welcoming you back in the future.

6/10 Okay

Dong Hong

Business traveler
Liked: Cleanliness, staff & service
Uncontrollable heating/cooling system.
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
I'm sorry to hear about the issue with the heating/cooling system. Your comfort is important to us, and we apologize for any inconvenience this may have caused. We will address this concern with our maintenance team to ensure that it is resolved for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was convenient and very clean. Professional at check in.
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
I'm glad to hear that you found the property convenient and very clean, and that you had a professional check-in experience. It's always nice to receive positive feedback about our property and staff. Thank you for taking the time to share your thoughts!

8/10 Good

Scott

Pool was cold , ice machine broken on level 4
Stayed 1 night in Apr 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We apologize for the issues you experienced with the pool temperature and ice machine on level 4. We understand how important it is to have a comfortable and enjoyable stay and we regret that we fell short in this aspect. We will work with our team to address these issues and ensure that they are resolved as soon as possible.

2/10 Terrible

martin

Stayed 1 night in Apr 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 Excellent

YVETTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super fast. Had a pretty good burger in the restaurant. The waitress was very nice and always checked on me. The carpet in the hallway is looking a little tired. Room was clean but feabreezed a little too much.
Stayed 1 night in Apr 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that your check-in experience was fast and efficient. It's great to know that you enjoyed your burger at the restaurant and that the waitress was attentive and friendly. I apologize for the worn-out carpet in the hallway but I'm glad to hear that your room was clean. I appreciate your feedback about the overuse of the Febreeze and will make sure to pass it along to our housekeeping team. Thank you again for choosing our hotel, and we hope to see you soon!

10/10 Excellent

veronica l

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice place. Nothing too amazing but nothing bad either.
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you for sharing your feedback. We're glad to know that you found our place to be nice and that you had a good experience overall. We appreciate your review and thank you for choosing to stay with us. We hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Amenities
Excellent service and staff very professional. Great job keep it up
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Francisco

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is so good, my only complaint is the noise from the streets
Stayed 2 nights in Mar 2024
Response from Adrianna on May 4, 2024
Thank you for your feedback, I'm glad to hear that your overall experience at our hotel was good. I'm sorry to hear about the noise from the streets, we understand how disruptive this can be to your stay. We do our best to provide a comfortable and peaceful environment for all our guests, but unfortunately, there are certain external factors that are beyond our control. We appreciate your understanding and please feel free to let us know during your next stay if you have any specific preferences or requirements, and we'll do our best to accommodate them.

10/10 Excellent

My-Lan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the front desk staff, I think her name was Lisa, it started with an “Li…”. Extremely delightful person! I had to take an exam the next day and needed to pack up after the exam. She allowed me to check out late. Extremely helpful and kind.
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that you had a great experience with the front desk staff, Litzy. It's always wonderful to encounter helpful and kind staff members during your stay. I'm happy to hear that she was able to accommodate your request for a late check-out so you could focus on your exam without any added stress. Thank you for sharing your feedback, and we hope to have the pleasure of hosting you again in the future.

2/10 Terrible

nic

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible would like compensation stayed here Multiple times never had such bad treatment will never stay here again
Stayed 3 nights in Mar 2024
Response from Adrianna on May 4, 2024
I'm sorry to hear that you had a negative experience during your stay. I can assure you that your feedback is important to us and we take all complaints seriously. Please provide more details about your experience so that we can address the issue and improve our service. We value your business and hope to have the opportunity to make it right and regain your trust in the future.

2/10 Terrible

Kimberly

Traveled with partner
Stayed 2 nights in Mar 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

8/10 Good

HaeJung, Pearl City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night due to early flight out next morning. Overall good experience, check in was a bit longer than expected due to large group checking in and not enough staff.
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you for sharing your experience. I'm glad to hear that you had a good overall experience during your stay. However, I'm sorry to hear that the check-in process was longer than expected due to a large group checking in with not enough staff. We appreciate your feedback and will use it to improve our processes in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Catherine

Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

javier

Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

2/10 Terrible

Isaias

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was a nice property with friendly staff. Was not able to sleep due to the noise from the room above. Went on from 11-5am
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
I'm sorry to hear that you weren't able to sleep well due to noise from the room above. I understand how frustrating that can be, especially when you're staying at a hotel. Did you let the staff know about the noise issue? Hopefully, they were able to resolve it for you or offer you a different room. Other than the noise issue, I'm glad to hear that you enjoyed the property and found the staff to be friendly.

8/10 Good

Nereyda

Everything was good!
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you for your feedback! We are glad to hear that you had a good experience during your recent stay with us.

10/10 Excellent

Rudy

Liked: Staff & service, property conditions & facilities
Very good 👍
Stayed 1 night in Mar 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

4/10 Poor

Priscilla

Disliked: Property conditions & facilities
The lights in the room didn’t work it wasn’t as nice as i thought
Stayed 2 nights in Feb 2024
Response from Adrianna on May 4, 2024
No matching results, press enter to execute your custom prompt The lights in the room didn’t work it wasn’t as nice as i thoughtI'm sorry to hear that your experience at our hotel was not up to your expectations. We take all feedback seriously and I assure you that we will do our best to improve our services. Please know that we appreciate your feedback and hope to have the opportunity to make it up to you in the future. Thank you for choosing our hotel for your stay.

2/10 Terrible

Audra

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
We came to comepte at the convention center & wanted to stay somewhere that had a hot tub & the hot tub was not working which they new & was not diclosed before hand
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 Good

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the hotel was super close to the airport and to the nearest stores and restaurants. However, I didn’t like that the hotel room I stayed in had an ironing board that was broken and not working properly and that the iron I used while I was staying there was dripping water.
Stayed 3 nights in Feb 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you appreciated our convenient location close to the airport and nearby stores and restaurants.We are sorry to hear that the ironing board in your room was broken and not functioning properly, and that the iron provided was dripping water. We take all feedback seriously and will use it to improve our services.We hope to have the opportunity to welcome you back in the future, and provide you with a better experience.

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for just one night and were very pleasantly surprised at the price and quality we got for that price. It offers an airport shuttle for those who need it and the staff was very professional and friendly.
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that you had a positive experience during your stay with us. We always strive to offer our guests competitive prices without sacrificing quality, and it's great to hear that we were able to exceed your expectations. Our airport shuttle service is one of the many amenities we offer to make your stay as convenient as possible, and I'm glad to hear that you found our staff to be professional and friendly. Thank you for choosing our hotel, and we hope to welcome you back in the future!

8/10 Good

Serina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was 6 days ago and I’m still waiting on my deposit to be refunded … $150… I asked for a room on the last floor but got first floor. In the morning music was being played very loud
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
I'm sorry to hear about the delay in receiving your deposit refund and the issues you experienced during your stay. We understand that these issues can be frustrating and we apologize for any inconvenience caused. We will make sure to look into these matters and take appropriate action to ensure that similar issues do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Henry

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management
Stayed 3 nights in Feb 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that you had a positive experience with our staff and management. We always strive to provide our guests with great customer service and a pleasant stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the soon.

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room would definitely stay again
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
I'm happy to hear that you enjoyed your room and that you would consider staying with us again in the future. We always strive to provide our guests with comfortable and enjoyable accommodations, and it's great to hear that we were able to meet your expectations. Thank you for your feedback!

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,safe and friendly staff
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that you found the place very clean, safe, and the staff friendly. It's important to us that all of our guests feel comfortable and well taken care of during their stay. Thank you for sharing your experience with us.

6/10 Okay

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff when I checked out was very helpful and friendly! The hotel was very noisy. Thin walls and ceiling. I could hear the people above us, very well. And I know that's not the hotels fault necessarily, but if it wasn't so thin I wouldn't have heard them (or people walking down the halls) nearly as much as I did.
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that the staff was friendly and helpful during your check-out process. However, I apologize for any inconvenience you experienced due to noise during your stay. We do understand that this can be frustrating, and we will certainly take your feedback into consideration as we continue to work on improving the guest experience. Thank you for choosing our hotel and sharing your experience with us.

2/10 Terrible

Johnny

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff was rude and not helpful with the tv not working in our room. They said they would fix it but never came by. No coffee in the coffee area and the kitchen lady was very rude to us about paying for breakfast which lead to us not wanting to eat there anymore. I would not stay here again.
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.

10/10 Excellent

Norris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

6/10 Okay

keane

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your experience with others. We look forward to welcoming you back in the future.

10/10 Excellent

Quaresha

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Scot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

4/10 Poor

kim

Liked: Property conditions & facilities
Delay flight then flights time changed again
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

4/10 Poor

Jennifer, Los Angeles

Liked: Cleanliness
Disliked: Staff & service, amenities
No heat in the room, no blankets, the shuttle they offered they said doesn’t run at night????
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.

10/10 Excellent

Robert, Phelan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 Excellent

Ember

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

2/10 Terrible

Billy

Stayed 2 nights in Jan 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a nice stay leisure stay. We stayed for a concert and it very close by. Just 1 exit away from the Toyota arena. Staff was very friendly. I would stay again.
Stayed 1 night in Jan 2024
Response from Adrianna on May 4, 2024
I'm glad to hear that you had a pleasant leisure stay! It's great that the location was convenient for your concert, being just 1 exit away from the Toyota arena. It's always wonderful to hear that our staff provided friendly service during your stay. We'd be more than happy to welcome you back again in the future!

2/10 Terrible

Irma, Kerman

Disliked: Cleanliness, staff & service, property conditions & facilities
This property had NO Running Water, Flyer Read no hot water however their was NO Running Water period. ! ;(
Stayed 1 night in Jan 2024
Response from Adrianna on May 4, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Adrianna on May 4, 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.