Exterior

Reviews of Holiday Inn La Mirada, an IHG Hotel

3 out of 5
Holiday Inn La Mirada, an IHG Hotel
14299 Firestone Blvd, La Mirada, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1002 reviews" "
Rating 8 - Good. 216 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024
Response from Holiday Inn La Mirada on May 15, 2024
Dear Anthony,Thank you for choosing the Holiday Inn La Mirada and for taking the time to share your valuable rating and feedback. We are delighted to know that you found our hotel to be clean and safe.We take great pride in maintaining the highest standards of cleanliness and safety for all our guests, and it is encouraging to hear that these efforts have positively impacted your stay.We hope to have the honor of welcoming you back soon for another serene and secure visit.Warm regards,Victor CaceresHotel Manager

8/10 Good

cary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
t
Stayed 1 night in May 2024
Response from Holiday Inn La Mirada on May 15, 2024
Dear Cary,Thank you for choosing the Holiday Inn La Mirada for your recent visit and for rating us "4 out of 5". We are pleased to know that your stay was satisfactory.We are committed to providing our guests with the highest quality of service and a comfortable environment. It is gratifying to see that our efforts have resonated with you.We look forward to the opportunity to serve you again and aim to make your next stay even more enjoyable.Warm regards,Victor CaceresHotel Manager

4/10 Poor

Cristina

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was comfortable and clean but shower/tub was disgusting. Couldn’t even take a shower since it was disgusting; had black stuff and hair everywhere
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Cristina,Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our room comfortable and clean.However, we are deeply sorry to hear about your experience with the shower/tub. We understand how important cleanliness is, especially in areas such as the bathroom. Please accept our sincerest apologies for any inconvenience this may have caused you.We want to assure you that we take your feedback very seriously. We have immediately addressed the issue with our housekeeping team to ensure this does not happen in the future. Our goal is to provide our guests with an immaculate and comfortable environment during their stay.We hope that this isolated issue does not deter you from choosing IHG and Holiday Inn Hotels in the future. Your satisfaction is our top priority, and we are committed to improving our services based on the feedback we receive from valued guests like you.Thank you once again for bringing this to our attention.Best Regards,Victor Caceres

4/10 Poor

Yiyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on May 12, 2024
Dear Yiyi,Thank you for taking the time to rate us. We're sorry to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our services. We apologize for any inconvenience caused, and we hope you continue to choose IHG and Holiday Inn Hotels for your future travels. Sincerely,Victor Caceres

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 1 night in Apr 2024
Response from Holiday Inn La Mirada on May 12, 2024
Dear Ismael,Thank you for choosing the Holiday Inn La Mirada, and for your perfect rating! We're thrilled to know that you had a great experience with us. Your support is greatly appreciated and we look forward to serving you again.Best Regards,Victor CaceresHotel Manager

10/10 Excellent

leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn La Mirada on May 12, 2024
Dear Leticia,We're overjoyed to receive your perfect rating! It's wonderful to know that we were able to provide you with a five-star experience at the Holiday Inn La Mirada. Your support means a lot to us and we can't wait to have the opportunity to serve you again. Thank you for choosing us.Best Regards,Victor CaceresHotel Manager

8/10 Good

Efrain

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Efrain,Thank you for choosing to stay at the Holiday Inn La Mirada and for taking the time to provide your feedback. We appreciate your high rating.We value your patronage and hope to continue exceeding your expectations during your future visits. If there’s anything specific you’d like us to improve, please feel free to reach out.Warm regards,Victor Caceres

10/10 Excellent

Alaina

Traveled with family
Liked: Staff & service
Great stay
Stayed 3 nights in Apr 2024
Response from Holiday Inn La Mirada on May 6, 2024
Dear Alaina,Thank you for choosing the Holiday Inn La Mirada for your recent stay. We appreciate your positive feedback and are thrilled to hear that you had a great experience. Our team works hard to ensure every guest feels comfortable and welcome.If you have any further requests or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you again!Warm regards,Victor Caceres

8/10 Good

destiny

Traveled with partner
Liked: Cleanliness, staff & service
The Elevators seem to be lagging.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 6, 2024
Dear Destiny,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We appreciate the high rating for your stay.We apologize for any inconvenience you experienced with the elevators during your visit. Our team takes guest feedback seriously, and we will address this issue promptly to improve the overall experience for our guests.Your comfort and satisfaction are important to us, and we hope that this isolated issue does not deter you from choosing IHG and Holiday Inn Hotels for your future travels. We remain committed to providing excellent service and look forward to hosting you again.Warm regards,Victor Caceres

10/10 Excellent

Jesus S Carrillo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 2 nights in Apr 2024
Response from Holiday Inn La Mirada on May 4, 2024
Dear Jesus,Thank you for your wonderful review and for giving us a perfect rating of "5 out of 5". We are delighted to hear that you found our service to be very good.At Holiday Inn La Mirada, we strive to provide our guests with exceptional service, and your feedback is a valuable affirmation of our efforts. Your kind words will be shared with our team, who I am certain will be encouraged by your remarks.We look forward to having the opportunity to serve you again in the future. Please do not hesitate to reach out to us if there is anything more you would like to share about your stay.Best Regards,Victor CaceresHotel Manager

8/10 Good

MARCIA, JAMAICA

Stayed 1 night in Apr 2024
Response from Holiday Inn La Mirada on May 12, 2024
Dear Marcia,Thank you for your recent stay here at the Holiday Inn La Mirada, and for taking the time to provide us with an almost perfect rating. We are pleased to know that you had a positive experience.We continually strive to provide our guests with high-quality service and a comfortable stay. Your rating affirms the hard work we put in every day, and for that, we are grateful.Once again, thank you for choosing to stay with us. We hope to have the opportunity to serve you again in the future.Best Regards,Victor CaceresHotel Manager

2/10 Terrible

benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Room reserved was not provided
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Dear Benjamin,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It is disheartening to learn that the room you reserved was not provided as promised.Our team takes this matter seriously, and we are committed to addressing it promptly. We appreciate your patience and understanding. Rest assured that we will investigate the issue thoroughly to prevent similar occurrences in the future.We value your feedback, and we hope you will consider giving us another opportunity to provide you with a better experience. If there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,Victor Caceres

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!!
Stayed 1 night in Apr 2024
Response from Holiday Inn La Mirada on Apr 16, 2024
Dear Omar,Thank you very much for your kind words! We’re delighted to hear that you had a great experience. Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel soon.Best regards,Victor Caceres

2/10 Terrible

Tasi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They put a whole party bus on my floor & they never went to sleep. Just 30 people running up and down the floors yelling and laughing all night and morning. I did not sleep and neither did my three children
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 14, 2024
Dear Tasi,Thank you for taking the time to share your feedback. We deeply regret to hear about the disturbance you and your children experienced during your stay due to the noise from other guests.We understand that peace and quiet are crucial for a comfortable stay, especially when traveling with children. We sincerely apologize for any inconvenience this may have caused.Please know that we take your feedback seriously and will address this issue with our team to ensure such incidents do not occur in the future. We are committed to providing a comfortable and enjoyable stay for all our guests.We hope this isolated issue does not deter you from choosing IHG and Holiday Inn Hotels for your future travels.Sincerely,Victor Caceres

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Apr 14, 2024
Dear Rodney,Thank you for your glowing review! We're delighted to hear that you had a great stay with us.Ensuring our guests have a wonderful experience is always our top priority, and we're thrilled to know that we succeeded in providing you with a memorable stay.Should your travels bring you back to the area we would love to welcome you again for another fantastic stay!Warm regards,Miriam LopezHotel Manager

6/10 Okay

Julianne

Traveled with family and small children
Liked: Staff & service
Property was ok- they should extend dining hours - families have no good options after coming back from the amusement parks
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Julianne,Thank you for taking the time to provide us with your valuable feedback. We’re glad to hear that your overall experience was satisfactory, and we appreciate your suggestion regarding the extension of our dining hours.We understand the importance of having dining options available, especially for families returning from a day at the amusement parks. Your input is crucial to us, and we will certainly consider how we can adjust our dining hours to better accommodate the needs of our guests.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and deliver an even more enjoyable experience.Best regards,Victor Caceres

10/10 Excellent

Marco

Excellent customer service, nice, clean, and quiet , had a very pleasant stay
Stayed 1 night in Mar 2024
Response from Holiday Inn La Mirada on Apr 7, 2024
Dear Marco,We are delighted to hear that you had a pleasant stay with us at Holiday Inn La Mirada. Your feedback regarding our excellent customer service and the cleanliness and quietness of our hotel is greatly appreciated.Thank you for choosing Holiday Inn La Mirada for your stay, and we hope to have the pleasure of serving you again in the future.Warmest regards,Victor Caceres Hotel Manager

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the freeway and clean
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 31, 2024
Dear Desiree,Thank you for your wonderful review and for choosing to stay with us! We're thrilled to hear that you found our hotel's location convenient and that you appreciated the cleanliness of our property.Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we met your expectations in this regard.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience or if you have any further suggestions, please feel free to reach out to us.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Jacqueline,We are thrilled to receive your perfect score of "5 out of 5" on our recent guest survey. Your rating is a testament to our continuous efforts to deliver exceptional service.While we didn't receive specific feedback from you, we always welcome any insights or suggestions you may have. They are valuable to us as they guide our improvements. If you have any comments or suggestions, please feel free to share them with us at your convenience.Thank you once again for your high rating. We look forward to the opportunity to serve you again in the future.Best Regards,Victor Caceres

6/10 Okay

Gricelda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Have stayed here several times, this weekend not happy with my room. Bathroom did not look clean, bath tub was peeling and had black marking like it was dirty, but it’s really like that. Disappointed for sure.
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 25, 2024
Dear Gricelda,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay.It's disheartening to hear that your room did not meet our usual standards of cleanliness and maintenance. Please rest assured that we take your concerns very seriously, and we will address them immediately with our housekeeping and maintenance teams to ensure that such issues are not repeated in the future.Your comfort and satisfaction are our top priorities, and we are committed to providing you with a clean and comfortable environment during your stay. We truly value your loyalty as a returning guest and hope this isolated incident does not deter you from choosing IHG hotels for your future stays.Warm regards,Miriam LopezHotel Manage

8/10 Good

Oliver

Stayed 1 night in Mar 2024
Response from Miriam Lopez on Apr 13, 2024
Dear Oliver,Thank you for taking the time to leave us a rating. We appreciate your feedback, although we would have loved to hear more about your stay to better understand how we can improve and provide a five-star experience.If there are any areas where you feel we fell short or if you have any suggestions for us, please feel free to share them. Your input is invaluable to us as we strive to continually enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Miriam LopezHotel Manager

2/10 Terrible

jiahua

Disliked: Cleanliness, staff & service, amenities
House keeper throw away my belongs while i am out room for breakfast
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 19, 2024
Dear Jiahua,I want to personally extend my sincerest apologies for the unfortunate incident you experienced during your recent stay with us. It is deeply concerning to hear that your belongings were mistakenly discarded by our housekeeping team while you were out for breakfast.Please rest assured that this is not reflective of our usual standards of service, and I completely understand the frustration and inconvenience this must have caused you. We take incidents like these very seriously and will investigate the matter thoroughly to prevent similar occurrences in the future.Once again, I apologize for the inconvenience and disappointment you experienced. We truly value your feedback and hope this isolated incident does not deter you from choosing IHG and Holiday Inn's for your future stays.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Roberto, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Holiday Inn La Mirada on Mar 14, 2024
Dear Roberto,We are delighted to see that you’ve rated your experience at Holiday Inn La Mirada as “5 out of 5.” Your top rating is a clear indication of the high-quality experience we aim to provide for all our guests.Thank you for staying with us, and we hope to have the pleasure of welcoming you back in the near future.Best regards,Victor Caceres

10/10 Excellent

Anthony

Liked: Cleanliness
Nice stay
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 11, 2024
Dear Anthony,Thank you for your positive feedback and for choosing to stay with us. We're thrilled to hear that you had a pleasant experience during your time at our hotel.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we could meet your expectations.We appreciate your support and hope to welcome you back for another wonderful stay in the future.Warm regards,Miriam LopezHotel Manager

8/10 Good

james

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room I was in was loud from hotel main air conditioning
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 8, 2024
Dear James,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your overall stay, despite the noise from the main air conditioner in your room.Your comfort is important to us, and we apologize for any inconvenience caused by the noise. We will investigate the issue with our maintenance team to ensure that it is addressed promptly. Your feedback helps us improve, and we appreciate you bringing this matter to our attention.We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Doris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub - pool area. Wifi a little iffy.
Stayed 3 nights in Feb 2024
Response from Miriam Lopez on Mar 8, 2024
Dear Doris,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay and that you found our hot tub and pool area to be great amenities.We apologize for any inconvenience you experienced with the wifi during your stay. Your comfort and satisfaction are important to us, and we will address this issue with our team to ensure that improvements are made.We appreciate your valuable feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,Miriam LopezHotel Manager

4/10 Poor

TRANG

Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Mar 31, 2024
Dear Trang,Thank you for taking the time to leave us a review, although we regret to see it was not as positive as we had hoped. Your feedback is essential for us to improve our services and guest experience.We understand that your rating of 2 out of 5 indicates some level of dissatisfaction, and we would greatly appreciate any specific feedback you could provide to help us understand how we can enhance our offerings. Your comfort and satisfaction are our top priorities, and we strive to address any issues or concerns our guests may have promptly.If there are any areas where we fell short during your stay or if you have any suggestions for improvement, please don't hesitate to reach out to us directly. Your input is invaluable to us, and we are committed to using it to ensure a better experience for all our guests.We hope this isolated incident does not deter you from choosing IHG hotels for your future stays.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Yader

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and secure.
Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Mar 4, 2024
Dear Yader,Thank you for taking the time to share your feedback and for rating your experience a perfect 5 out of 5! We're thrilled to hear that you found our hotel very clean and secure.Maintaining a clean and secure environment for our guests is one of our top priorities, and we're delighted that you noticed and appreciated our efforts in this regard.Your satisfaction is incredibly important to us, and we're grateful for your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Paul

All good
Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Mar 4, 2024
Dear Paul,Thank you for taking the time to leave us a perfect rating! We're delighted to see that you had a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If there's anything specific you loved about your stay or if you have any feedback you'd like to share with us, please feel free to reach out.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice and both times everything went smooth no complains definitely will come again
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 2, 2024
Dear Jacob,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that your stays with us have been smooth and enjoyable.It's always a pleasure to welcome back returning guests like yourself, and we're delighted to hear that you plan to visit us again in the future. Your continued support means the world to us, and we can't wait to have you back for another wonderful stay.Warm regards,Miriam LopezHotel Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Mar 2, 2024
Dear Nicole,Thank you for taking the time to rate your experience with us. While we're glad to see that you had a positive stay overall, we also value detailed feedback to help us improve.If there are any specific areas where you feel we could have done better or any aspects of your stay that didn't meet your expectations, we would greatly appreciate hearing from you. Your input is invaluable to us as we strive to provide the best possible experience for our guests.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 1, 2024
Dear Yun,Thank you for taking the time to rate your experience with us and for your perfect score! We're thrilled to see that you had a wonderful stay.If you have any specific feedback or suggestions for us to further enhance our services, please feel free to reach out. Your input is invaluable to us as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet, and the location was perfect for our trip. It was the smoothest check-in and chek-out. Overall great experience. Highly recommend.
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 1, 2024
Dear Monica,Thank you so much for your wonderful review and for recommending our hotel! We're thrilled to hear that you had such a fantastic experience during your stay with us.It's fantastic to know that you found your room clean and quiet, and that our location was perfect for your needs. We're delighted that you also had the smoothest check-in and check-out process, making your stay even more enjoyable.Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and we're thrilled that we succeeded in meeting your expectations.It was our pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm Regards,Miriam LopezHotel Manager

10/10 Excellent

Yader

Traveled with family
Very Smooth and very pleasant.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Yader,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn La Mirada! We are delighted to hear you found your experience "Very Smooth and very pleasant." Your positive comments are truly appreciated and motivate us to continue providing excellent service for all our guests.We are happy to hear that your stay was smooth and enjoyable. While we don't have any specific details from your feedback, knowing you had a positive experience is our ultimate goal. If you'd like to share any further thoughts on what made your stay so pleasant, we'd love to hear them!Thank you once again for choosing Holiday Inn La Mirada, Yader. We look forward to welcoming you back soon for another smooth and enjoyable stay.Sincerely,Victor CaceresHotel Manager

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a restaurant in hotel
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 22, 2024
Dear Frank,Thank you for taking the time to review your recent stay with us. We greatly value your feedback and are pleased to hear about your experience.If there are any specific areas where you feel we could improve to earn that extra star in the future, please don't hesitate to let us know. We are always looking for ways to enhance our guests' experiences and appreciate your insights.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
This property has all, clean, safe quite, free parking, excellent service and great dining options, I will definitely go back there.
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Feb 22, 2024
Dear Teresa,Thank you immensely for your glowing review! We're thrilled to hear that you found our hotel clean and safe, and that you enjoyed excellent service during your stay. It's also fantastic to know that you appreciated our dining options.We aim to provide our guests with a comfortable and memorable experience, and we're delighted that we succeeded with you. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for visit to see
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 20, 2024
Dear Dean,Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was our pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Miriam Lopez Hotel Manager

8/10 Good

Claudia

Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 25, 2024
Dear Claudia,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had a positive overall experience.While we strive to provide exceptional service and accommodations, we are always looking for ways to improve. If there are any specific aspects of your stay that we could have done better or if you have any suggestions for how we can enhance our guests' experiences, please feel free to let us know.Your feedback is incredibly valuable to us as we continue to strive for excellence in hospitality. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regardsMiriam LopezHotel Manager

10/10 Excellent

Angelica

Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 20, 2024
Dear Angelica,Thank you for taking the time to rate your experience with us. We're delighted to see that you had a perfect stay and rated us 5 out of 5.While we greatly appreciate your positive rating, we're always looking for ways to improve. If there's anything specific that stood out to you during your stay or any suggestions you have for us to enhance our services further, we would love to hear from you.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Miriam LopezHotel Manager

8/10 Good

Nadia, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was great. I would stay here again.
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Nadia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be clean and that you had a positive experience with our staff during your recent stay.Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad that our efforts were evident during your visit. Additionally, providing excellent service is something we take great pride in, and we're thrilled that our staff exceeded your expectations.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Viral

Stayed 3 nights in Feb 2024
Response from Miriam Lopez on Mar 24, 2024
Dear Viral,Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience during your stay with us. We strive to provide excellent service and accommodations for all our guests, and we're delighted to know that we succeeded in meeting your expectations. If you ever find yourself in the area again, we would love to welcome you back for another fantastic stay. Thanks again for choosing our hotel!Warm regards,Miriam Lopez

8/10 Good

Cesar

Traveled with partner
Liked: Staff & service
An affordable, last-minute stay!
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Cesar,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be affordable during your recent stay.Your satisfaction is our top priority, and we're pleased that our pricing met your expectations. We strive to offer competitive rates without compromising on the quality of our services and amenities.We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay soon.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Claudia

Stayed 6 nights in Jan 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Claudia,Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience from check-in to check-out during your recent stay with us. Providing top-notch service is our priority, and we're delighted that our efforts made your stay memorable.We greatly appreciate your recommendation and are honored to have earned your trust. We look forward to hosting you again soon.Warm regards,Miriam LopezHotel Manager

6/10 Okay

Zhi Qiang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Zhi Qiang,Thank you for taking the time to provide feedback on your recent stay with us. While we're pleased to have had the opportunity to host you, we regret that your experience fell short of our mutual expectations.Your satisfaction is paramount to us, and we would greatly value any additional insights you might have about your stay that could help us improve. If there are specific areas where we could enhance our services or facilities, please feel free to share them with us by reaching to us directly.Warm regards,Miriam LopezHotel Manager

8/10 Good

Cathy Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff very friendly. Room clean except tub needs to be replaced.
Stayed 2 nights in Jan 2024
Response from Miriam Lopez on Feb 12, 2024
Dear Cathy Ann,Thank you for sharing your feedback with us following your recent stay at our hotel. We're pleased to hear that you found our staff very friendly and that you enjoyed a clean room.Your comments about the tub are duly noted, and we apologize for any inconvenience it may have caused during your stay. We are committed to maintaining our rooms to the highest standards, and your feedback will be shared with our maintenance team for immediate attention.We appreciate your valuable input as it helps us to improve our services and facilities for future guests. Warm Regards,Miriam LopezHotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The day was great it was clean, neat the food at the restaurant with excellent. I would recommend anyone to stay here if they were in town.
Stayed 1 night in Jan 2024
Response from Miriam Lopez on Feb 12, 2024
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be clean and enjoyed the food at our restaurant.Maintaining a clean and comfortable environment for our guests is a top priority, and we are pleased that our efforts were evident during your stay. Additionally, we take great pride in offering delicious dining options, and we are thrilled that you enjoyed your meals with us.Your satisfaction is our ultimate goal, and we appreciate your kind words.Warm Regards,Miriam LopezHotel Manager

8/10 Good

Jeromy

Traveled with partner
Liked: Cleanliness, staff & service
Clean property
Stayed 1 night in Jan 2024
Response from Holiday Inn La Mirada on Jan 31, 2024
Dear Jeromy,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn La Mirada. We are thrilled to hear that you found our property to be clean and inviting!Maintaining a clean and comfortable environment is one of our top priorities, and we are delighted that our efforts met your expectations. We take pride in our dedicated housekeeping team, who work tirelessly to ensure every guest has a pleasant and sanitary stay.Your kind words are a true testament to their dedication, and we will be sure to share your positive feedback with them.We appreciate you choosing the Holiday Inn La Mirada for your travels and hope to welcome you back soon. In the meantime, if you have any suggestions on how we can further improve your experience, please don't hesitate to let us know.Sincerely,Victor CaceresHotel Manager

6/10 Okay

RAMONA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room I was in was outdated
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Ramona,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We appreciate your input, as it helps us identify areas where we can improve our guest experience.We apologize if the room you were assigned did not meet your expectations in terms of modernity. Providing comfortable and up-to-date accommodations is important to us, and we regret any disappointment you may have experienced.Your feedback is valuable, and we will use it to assess our room offerings and make necessary updates where possible to enhance the overall guest experience.We appreciate your patronage and regret that your stay did not fully meet your expectations. Should you have any further comments or concerns, please feel free to reach out to us directly.Sincerely,Victor Caceres

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn La Mirada on Jan 16, 2024
Dear Amanda,Thank you for choosing Holiday Inn La Mirada for your recent stay, and for taking the time to provide us with a perfect rating! We are delighted to learn that you had a fantastic experience during your visit.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to share your thoughts with us.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know.Once again, thank you for choosing Holiday Inn La Mirada, and we look forward to hosting you again soon.Best regards,Victor CaceresHotel Manager

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay convenient to eateries and freeways. Highly recommended.
Stayed 3 nights in Jan 2024
Response from Holiday Inn La Mirada on Jan 16, 2024
Dear Sam,We sincerely appreciate your recent stay at Holiday Inn La Mirada and the time you took to share your positive feedback with us. It brings us great joy to hear that you found our hotel to be a great place to stay, especially noting its convenience to eateries and freeways.Your recommendation is truly valued, and we are pleased to have met your expectations. Providing a comfortable and convenient experience for our guests is our priority, and it's rewarding to know that we succeeded during your stay.If you have any specific highlights from your visit or if there's anything we can do to enhance your experience further in the future, please feel free to share your thoughts with us.Once again, thank you for choosing Holiday Inn La Mirada and for recommending us. We look forward to the pleasure of hosting you again on your next visit.Best regards,Victor CaceresHotel Manager