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Reviews of Hilton Garden Inn LAX El Segundo

3 out of 5
Hilton Garden Inn LAX El Segundo
2100 E Mariposa Ave, El Segundo, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 450 out of 1006 reviews" "
Rating 8 - Good. 275 out of 1006 reviews" "
Rating 6 - Okay. 141 out of 1006 reviews" "
Rating 4 - Poor. 76 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gillian

Traveled with partner
Very comfortable room and very clean. A bit of a walk to get food but ok. They had some renovations so foyer was very messy, walking through a building site. Airport shuttle was efficient and free.
Stayed 1 night in May 2024

10/10 Excellent

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young woman at the front desk staff was extremely efficient and respectful.
Stayed 1 night in May 2024

10/10 Excellent

Citlaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the area is under construction, the room was great and so was the service.
Stayed 1 night in May 2024
Response from David J on May 20, 2024
Thank you for staying with us, Citlaly! We are glad you enjoyed your time here, and we look forward to seeing you again soon.

10/10 Excellent

Francetta R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick Stay, before Cruise... Very Convenient, Property was Peaceful and Clean!... Close proximity to Eats!...
Stayed 1 night in May 2024
Response from David J on May 13, 2024
Thank you for staying with us, Francetta. We hope to see you again soon!

2/10 Terrible

Denise E

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hilton should notify potential guest prior to booking that the Pool hot tub, fitness center, laundry, business center are closed due to renovations but construction noise is included. The renovated room was beautiful but I feel that they owe me a free stay when it is completed. Shame on you Hilton!
Stayed 2 nights in May 2024
Response from David J on May 7, 2024
We do apologize that you were unhappy with the renovation noise, Denise. We do have it posted on all of our partner websites so that guests can make the determination whether or not they want to stay during this time. We do hope to see you again once our renovation is complete in mid-June.

2/10 Terrible

Cindy, Richmond

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction, roomy smells paint and fully dusted all around, there’s no fresh air smell in the room. All renovations paint dust flowing in the building. It should not be running to take customers at all.
Stayed 1 night in May 2024
Response from David J on May 4, 2024
We do apologize that you were unhappy with your stay, Cindy. Our renovation will be done by mid-June, and we do hope to see you again.

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is under construction and nothing was said about this when booking. Lobby is closed. Noise in the mornings from construction on floors.
Stayed 1 night in Apr 2024
Response from David J on Apr 29, 2024
Thank you for staying with us, Joseph. We do have our renovation posted on not only our website, but our partner websites as well. I do apologize that you did not see it, and we do hope to see you again.

2/10 Terrible

Reinaldo

Traveled with family
They did not have my reservation and the hotel is being refurbished.
Stayed 1 night in Apr 2024
Response from David J on Apr 17, 2024
Thank you for staying with us, Reinaldo. We do sincerely apologize that you were not happy with your stay, and do hope to earn your business back.

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under renovation. The shower water was not hot enough, and the room was really cold. The staff was friendly and informative about Los Angeles!
Stayed 1 night in Apr 2024
Response from David J on Apr 15, 2024
Thank you for staying with us, Catherine. We do sincerely apologize for the inconveniences caused by our renovation, especially with the lack of hot water. We do hope to see you again once our renovation is complete!

8/10 Good

Carolyn

Our room was spacious and clean. Staff was friendly too.
Stayed 1 night in Apr 2024
Response from David J on Apr 15, 2024
Thank you for staying with us, Carolyn. We hope to see you again soon.

10/10 Excellent

Wendy

Stayed 4 nights in Mar 2024
Response from David J on Apr 15, 2024
Thank you for staying with us, Wendy. We hope to see you again soon.

8/10 Good

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place to stay . Right now they are remodeling the rooms and they are so nice . The only thing is the water is super hot or cold no in between and our shower handle came off . The front desk was very nice and sxtended our check out time for the inconvenience. The staff is always nice and greets you when you come in !
Stayed 1 night in Apr 2024
Response from David J on Apr 8, 2024
Thank you for staying with us, Mindy! We are glad you enjoyed one of our new rooms, and appreciate our understading while we iron out some kinks. We do hope to see you again soon.

2/10 Terrible

Sujana

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very dirty with mold in the bathroom and dirty stained carpets. The wifi is practically useless. The parking lot felt very unsafe with people loitering around close to the dog relief area. There were catcalls from the people at the metro station next door while I was out with my dog. When I shared my safety concerns at the front desk, the lady rolled her eyes and laughed at my concerns and said she couldn't help in any way. The hotel is going through a major remodel that wasn't mentioned during the booking. It was noisy, dusty and the water was shut off for most part of the day. The hotel maintenance insisted on coming into the room to check some pipes and left a mess in the bathtub that wasn't cleaned. Had the most terrible experience.
Stayed 2 nights in Apr 2024
Response from David J on Apr 5, 2024
Thank you for taking the time to explain the issues with your stay, Sujana. I do sincerely apologize for your poor experience here. We do have it posted on our website that we are undergoing a full renovation, and we do our best to minimize disruption to our guests. We will certainly be speaking with our front desk regarding your interaction as well. We do hope you will consider staying with us in the future so that we may show you our true hospitality spirit.

10/10 Excellent

Ayeesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. There was construction on the 1st floor, but not much of a nuisance. I arrived early and they accommodated me. I wiuld definately stay here again
Stayed 2 nights in Mar 2024
Response from David J on Apr 1, 2024
Thank you for staying with us, Ayeesha! We hope to see you again soon.

8/10 Good

CHRISTINA P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the night for our layover. Close to LAX. Can ubereats food if you don’t want to go out. The only thing is the shuttle service where you have to call ahead to request shuttle service when you arrive. If you pay attention to your emails, this is easy to do. If you don’t, you can’t flag down the shuttle.
Stayed 1 night in Mar 2024
Response from David J on Apr 1, 2024
Thank you for staying with us, Christina. We hope to see you again soon!

10/10 Excellent

Omar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy and Relaxing stay, i loev the heated pool and jacuzzi option.
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
Thank you for staying with us, Omar. We look forward to seeing you again soon.

8/10 Good

Charlene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Staff accomodated late check-in & early checkout But no airport transportation even thought they advertised this when I searched for appropriate hotel to book with
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
Thank you for staying with us, Charlene. Our airport shuttle runs daily from 6am-11pm, which is advertised on our website. Our shuttle company does offer airport transportation outside of those hours as well, at a cost of 15 per person. We do apologize for any inconvenience you faced with the shuttle and do hope to see you again.

4/10 Poor

Jonah

Traveled with partner
Water was shut off for part of the stay with no advanced notice to guests. Mildew/mold around the shower/tub caulking. Paid nearly $300 for one night. Not worth the money.
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
We do sincerely apologize for the water shutdown, Jonah. We did not have advanced notice either, otherwise we certainly would have posted something at the front desk and under doors. We are going through a complete renovation currently, and do hope to see you again in the future.

10/10 Excellent

Zhenhui

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from David J on Feb 28, 2024
Thank you for staying with us, Zhenhui. We hope to see you again soon.

2/10 Terrible

Marion

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Really disappointed with this property. The room we had smelled like mildew. Our room close to the front desk, added a lot of noise. We were too tired to move considering we were only there for a day. The pool needed to get cleaned too.
Stayed 2 nights in Feb 2024
Response from David J on Feb 28, 2024
We do sincerely apologize for you poor experience at our hotel, Marion. We will use your feedback to share with our team and do hope you will consider staying with us in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay for the price.
The room was great. However, after the first night the room was not serviced. No toilet paper and no new towels/wash cloths.
Stayed 2 nights in Feb 2024
Response from David J on Feb 14, 2024
Thank you for staying with us. Our housekeeping service is scheduled for every other day, we do apologize if you were not informed of that upon check in. We do hope to see you again soon.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from David J on Feb 14, 2024
Thank you for staying with us, Amber. We hope to see you again soon.

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Horrible experience, toilet overflowed, no hot water, sheets were rough. Would not stay again.
Stayed 1 night in Feb 2024
Response from David J on Feb 12, 2024
We do sincerely apologize for your bad experience at our hotel Patrick. The hot water was fixed within a couple of hours, and we will relay the toilet issue to our engineering team. Our hotel has started a full renovation last week, and we do hope to see you again once it is completed.

4/10 Poor

Jeannine

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Had hair in my food and the furniture had stains on every piece in our room and in the lobby.
Stayed 4 nights in Feb 2024
Response from David J on Feb 12, 2024
We do apologize for your bad experience at our hotel, Jeannine. Our hotel is going through a complete renovation now, and that does involve replacing all of the furniture. We will certainly share this with our food and beverage staff as well, as we never want someone to find hair in their food.

4/10 Poor

Libor

.
Stayed 1 night in Feb 2024
Response from David J on Feb 7, 2024
Thank you for staying with us, Libor. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

6/10 Okay

Kim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David J on Feb 7, 2024
Thank you for staying with us, Kim. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property DEFINITELY needed new carpet. That is maybe my only complaint. The area was industrial, but close to the airport, so that was for my convenience...not a problem. There were not other eating places that were walkable, so the hotel's limited menu was the answer and was sufficient for one night. The food was good.
Stayed 1 night in Jan 2024
Response from David J on Feb 1, 2024
Thank you for staying with us, Mitchell. We are starting a full renovation this week, so all of our carpet will be replaced. We do hope to see you again!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Convenient
Stayed 1 night in Jan 2024
Response from David J on Feb 1, 2024
Thank you for staying with us, William. We hope to see you again soon!

6/10 Okay

Zhan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel needs staff that a little more helpful
The hotel is up to the standard. The carpet was not dirty but had lost color. Breakfast was fine but being questioned was not pleasant. The shuttle which was a basic reason that I chose this hotel was a little lack of management. The hotel staff on 01/27/2024 morning didn't care if the shuttle was late. They didn't tell us to wait outside. The shuttle came and went. Fortunately we were able to make enough noise for the shuttle to turn back.
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Zhan. We will absolutely speak with our team regarding your issues, and of course our shuttle company as well. Our hotel is also starting a full renovation in February, which we are very excited about. We do hope to see you again.

10/10 Excellent

Rafael

Stayed 2 nights in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Rafael. We hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness
Was instructed by hotel to call for the shuttle at the airport to pick us up. No one answered, and we paid $25 for a taxi to the hotel. Disappointing.
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
We do sincerely apologize for this mishap, and will share this with our team and shuttle company. We do hope to see you again.

8/10 Good

Minnie

Business traveler
Stayed 4 nights in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Minnie. We hope to see you again soon.

8/10 Good

Elma

Liked: Staff & service, amenities, property conditions & facilities
Nice breakfast buffet included. Free airport shuttle.
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Elma. We hope to see you again soon.

10/10 Excellent

Bogdan, Los Altos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Bogdan. We hope to see you again soon.

8/10 Good

Mario

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from David J on Jan 25, 2024
Thank you for staying with us, Mario. We hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from David J on Jan 22, 2024
Thank you for staying with us, William. We hope to see you again soon.

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David J on Jan 22, 2024
Thank you for staying with us, Tera. We hope to see you again soon.

6/10 Okay

Laurelynn

Traveled with group
Liked: Cleanliness
While the facilities were clean enough, the property has definitely seen better days. Warping carpets due to water damage, questionable stains on furniture in the rooms, discolored doors and walls with scuffs, etc. While the front desk staff were pleasant and helpful, the airport shuttle operator was impatient and overall a bit rude (they hung the phone up on me while I was confirming my location at the pick-up zone). I just expected a bit more from Hilton and feel like next time I'll just stay in a motel.
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Laurelynn. Our hotel will be starting a full renovation at the end of January, so everything will look brand new in a couple of months. We will certainly relay this information to our shuttle operating company, as that is not acceptable. We do hope to see you again.

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When check-in, I get a room nearby the entrance. I am a light sleeper, so talk with Front desk service and change another room which is more quiet. It's good.
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Dan. We hope to see you again soon.

10/10 Excellent

Orhan

Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Orhan. We hope to see you again soon.

8/10 Good

Teresita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Teresita. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from David J on Jan 11, 2024
Thank you for staying with us, Robert. We hope to see you again soon.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, I would not ever stay here again. Booked 2 queen room, and all they had when we got there was a one bed room. Awful awful awful! I can’t press enough how much you should not stay here. They also wouldn’t issue any sort of refund for their mistake.
Stayed 1 night in Jan 2024
Response from David J on Jan 11, 2024
We do deeply apologize for the mistake on our part, Sarah. We will work with our team to make sure these instances do not happen in the future.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from David J on Jan 11, 2024
Thank you for staying with us, Claudia. We do hope to see you again soon.

10/10 Excellent

DAVID

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, David. We hope to see you again soon!

10/10 Excellent

Hanh

Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Hanh. We hope to see you again soon!

10/10 Excellent

Eileen M

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Eileen M. We hope to see you again soon!

10/10 Excellent

Renata, Atlantic Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David J on Jan 8, 2024
Thank you for staying with us, Renata. We hope to see you again soon!

10/10 Excellent

Twanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and still near the airport, friendly, helpful staff.
Stayed 2 nights in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Twanna. We hope to see you again soon!

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Fadi. We hope to see you again soon!