Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

Dear Hilda, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

Hi Tracy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

Dear Nick, we apologize for any disappointment you experienced during your recent stay. We regret that our facilities did not meet your expectations and that you encountered issues with parking, pool maintenance, and breakfast service. Your feedback is important to us, and we will take steps to address these concerns to improve the guest experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

Dear Rosa, we are thankful for giving our hotel a splendid rating for our facilities and convenient entrance. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

Dear Jennifer, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the faulty hot tub and lack of blankets that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

Dear Lauren, we deeply apologize for the unacceptable condition of the mattress and any distress this may have caused. Your experience falls far below our standards, and we are taking immediate action to address the cleanliness issue and prevent any recurrence. We appreciate your understanding and patience, and we're glad to hear that the concern related to the transaction was resolved promptly. Your feedback is crucial to us, and we hope to have the opportunity to restore your trust in our hotel during your future visits to Castaic.Best Regards, Castaic InnCustomer Care Team

Dear Paula, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Castaic Inn service in the future!Best Regards, Castaic InnCustomer Care Team

Dear Scott, thank you for staying with us and for sharing your feedback! We're pleased to hear that you found our hotel conveniently located off I-5. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the broken juice machine. Your feedback is valuable to us, and we'll work to address these issues promptly. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

Dear Guest, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

Dear Abhishek, we appreciate you bringing this matter to our attention. We apologize for the confusion regarding the additional charge. We regret any inconvenience caused by the unexpected fee at check-out. Please rest assured that we'll investigate the matter further to ensure that such discrepancies are rectified promptly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards, Castaic InnCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Kristy, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit. We are sorry that the shower head was faulty and unsuitable to use. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue immediately, and look forward to welcoming you back soon.Best Regards, Castaic InnCustomer Care Team

Dear Patrick, we're glad to hear that you found our location convenient and our front desk staff friendly and helpful. However, we apologize for the disturbance caused by noise outside your room. Your feedback has been shared with our team to address this issue promptly and ensure a more peaceful stay for our guests. We hope to have the opportunity to welcome you back for a much-improved experience.Best Regards, Castaic InnCustomer Care Team

Dear Alvarado, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Castaic InnCustomer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hey Kazi, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

Dear Maria, thank you for your positive feedback. We're pleased to hear your praise for the room's comfort, despite the size. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another comfortable stay in the future.Best Regards, Castaic InnCustomer Care Team

Dear Heather, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty property conditions and pool facility that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make things better. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

Dear Jon, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

Dear Wayne, many thanks for your glowing review of our hotel. At the Castaic Inn, we take great pleasure in making our guests comfortable from the get-go. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Castaic!Best Regards, Castaic InnCustomer Care Team

Dear Lisa, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

Dear David, thank you for your positive feedback and for choosing our hotel for your stay. We're thrilled to hear that you enjoyed our great location, room service, cleanliness, internet connectivity, and the variety of dining options nearby. We apologize for the inconvenience caused by the TV connection issues, and we assure you this will be fixed soon. Your feedback is valuable to us, and we will work diligently to address this concern. We hope to welcome you back for an even more seamless and enjoyable experience on your next visit.Best Regards, Castaic InnCustomer Care Team

Dear Marina, we are pleased that you thoroughly enjoyed your time at Castaic Inn. We appreciate you letting us know how satisfied you were with our courteous customer service, hygiene standards, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

Dear Stanley, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Castaic InnCustomer Care Team

Dear Hilary, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

Dear Victor, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

Hi Juan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful services and reasonable rates. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our facilities and resources!Best Regards, Castaic InnCustomer Care Team

Dear Paige, we apologize for the concerns you had regarding the safety of the area and the poorly secured doors. The well-being of our guests is our top priority, and we take your feedback seriously. We will review our security measures to address any potential issues and make upgrades. Thank you for bringing this to our attention. We hope to have the chance to regain your trust in the future.Best Regards, Castaic InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Heather, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the poor pool/spa maintenance, pest issues, faulty bathroom fixtures, and noise disturbances. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Castaic InnCustomer Care Team

Dear Alma, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and facilities were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Castaic InnCustomer Care Team

Dear Victor, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to the Castaic Inn in advance, and we'll book a perfect room for your vacation. Best Regards, Castaic InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Maxwell, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

Dear Leroy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Castaic Inn on your next visit!Best Regards, Castaic InnCustomer Care Team

Dear Vanessa, we are happy to have hosted you and served you well at the Castaic Inn. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Castaic InnCustomer Care Team

Dear Maricela, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

Dear Guest, we appreciate your feedback on your recent stay, and we're truly sorry to hear about your experience. The concerns you've raised regarding the room's condition are indeed troubling and not up to our usual standards. We will address these issues promptly, including the maintenance of the fittings and the poor quality of the decor, to ensure our guests enjoy a comfortable and pleasant stay. Our guest relations team is available to assist with any concerns during your stay, and we're working to improve our services and accommodations. We apologize for any inconvenience caused by the lack of breakfast service as well. We wish to let you know that such an experience is not typical of what our guests receive, so we will take your comments very seriously and do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

Dear Ashley, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

Dear Edward, thank you for sharing your feedback about your recent stay. We're sorry to hear about the issues with the broken room lock and window lock; we regret that you had to park your mobility scooter in front of the door to feel safe. We take these security concerns seriously, and we assure you our maintenance team will address them promptly. We're committed to ensuring the safety of our guests and their belongings. Please accept our apologies for the inconvenience you experienced, and we hope you'll provide us with another opportunity to serve you better.Best Regards, Castaic InnCustomer Care Team

Dear Richard, we're pleased to hear that you will gladly stay with us again. We apologize for the loose floor tiles and assure you we will fix this problem soon. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

Dear Guest, we appreciate you taking the time to provide feedback on your recent stay with us. Your comments are essential in helping us enhance the experience for our guests, and we sincerely apologize for the inconveniences you encountered during your visit. While we're pleased to hear that our staff at the front desk left a positive impression on you during check-in and check-out, we deeply regret that the state of your room did not meet the high standards we aim to provide. The issues you've highlighted, including the patch behind the door, caulking, unattached door stop, light switches, door knobs, and the state of the curtains and flooring, are indeed areas that require immediate attention. We understand the importance of maintaining our rooms in excellent condition, and we will address these concerns promptly to ensure future guests enjoy a comfortable and clean stay. Your feedback about the pool has also been noted; we will work on improvements to this facility as well. We apologize that the room you received did not align with the photos of our remodeled rooms online. You can be assured we will focus on enhancing our housekeeping and maintenance practices to maintain a higher standard of cleanliness and hygiene in all areas of the hotel. We understand that the pricing should reflect the quality of the experience; your concerns will guide us as we work to ensure our rates align with our property's condition and the services we offer. Thank you for choosing our hotel and sharing your sincere feedback. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future.Best Regards, Castaic InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Rodrigo, it's our absolute pleasure to know you loved your stay with us at the Castaic Inn. We strive to provide excellent value to our guests through our favorably located property and top-notch accommodation facilities. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

Hey Corrine, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

Dear Chad, we want to extend our sincerest apologies for the unacceptable experience you encountered during your recent stay at our hotel. We are deeply sorry for the numerous issues you had to endure. The conditions of the room you initially received are inexcusable, and we are embarrassed that you had to face such an uncomfortable situation. This is not the experience we aim to provide, and we are committed to addressing these maintenance and housekeeping issues immediately to ensure no future guests have to encounter such situations. Regarding the parking situation, we sincerely apologize for the inconvenience you faced. We realize our manager's response was inappropriate, and we understand your frustration. We will reevaluate our parking policies and work on better solutions to ensure our guests have safe and ample parking options. In addition, we will also be implementing training measures for our team to cultivate a more respectful and helpful attitude towards our guests.Furthermore, we regret that we were unable to accommodate your request for a late check-out. We want to assure you that we are committed to making the necessary improvements to rectify these mistakes. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve when visiting our hotel. Your satisfaction is of the utmost importance to us, and we will work diligently to regain your trust. Thank you for bringing these issues to our attention. We look forward to the opportunity to welcome you back and showcase our improvements.Best Regards, Castaic InnCustomer Care Team