デスク、アイロン / アイロン台、WiFi (無料)

キャステイク イン ニア シックス フラッグス マジック マウンテンの口コミ

2 out of 5

口コミ

7.2

良い

評価 10 - 1004 件の口コミ中 314 件が非常に良い" "
評価 8 - 1004 件の口コミ中 285 件が良い" "
評価 6 - 1004 件の口コミ中 181 件が普通" "
評価 4 - 1004 件の口コミ中 110 件が不満" "
評価 2 - 1004 件の口コミ中 114 件が非常に不満" "

7.2/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

6.6/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
短い時間の滞在でしたが、満足でした。
2019 年 6 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 7 月 14 日)
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

10/10 (非常に良い)

Jordan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even though I always book through third party this hotel always treats me well
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jordan, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our customer service left a great impression on you, even when booked through a third-party platform. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Jordan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Got to meet the owner who seemed like a cool person and the staff is always friendly
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Jordan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Jordan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property might not have the newest amenities, but they care about their guests
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jordan, many thanks for your glowing review of our hotel. At the Castaic Inn, we take great pleasure in making our guests comfortable from the get-go. Our customer service makes a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. However, we're sorry our property did not have the latest amenities. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Castaic!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Jordan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Finally met the nightshift guy who let me do early check in, and seemed to run a tight ship at night. He does not allow noise or misbehavior. Great!
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jordan, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best review for our night shift clerk's assistance in helping you check in early and maintaining a serene atmosphere. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our facilities and services!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Darline

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They only thing that we didn’t like was the pool had no water
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Hey Darline, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. Besides the closure of the pool, we hope that our remaining facilities and services were up to the mark. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Mahanteshwar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Mahanteshwar, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our facilities and services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Mera

2024 年 5 月に 1 泊滞在

6/10 (普通)

Frances

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Its like truck stop hotel Lamps leaning against the wall . The floor was kinda dirty. Nothing to write home about.
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Frances, we're sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. We will address these concerns with our housekeeping team to ensure that our standards are consistently met. We appreciate your feedback and hope to have the opportunity to improve upon your next visit.Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Buhlebuzile

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 (良い)

Carlos

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Carlos, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Sonya

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place...comfortable beds and easy access to food and gas
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Sonya, it's our absolute pleasure to know you loved your stay with us at the Castaic Inn. We strive to provide excellent value to our guests through our cozy beds and convenient location with easy access to food and gas. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

jianghua

2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Jianghua, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Hilda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything, great service!
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Hilda, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice people
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Tracy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Nick

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
It's nothing special; it's an off-the-freeway motel/hotel. Parking is minimal and tight, and security monitors how close you are to the line. The pool and spa were drained, with trash and mud at the bottom, and the continental breakfast was falsely advertised.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Nick, we apologize for any disappointment you experienced during your recent stay. We regret that our facilities did not meet your expectations and that you encountered issues with parking, pool maintenance, and breakfast service. Your feedback is important to us, and we will take steps to address these concerns to improve the guest experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Rosa、las vegas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good place to stay. freeways entrance,
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Rosa, we are thankful for giving our hotel a splendid rating for our facilities and convenient entrance. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Jennifer

グループ旅行
気になった点 : 設備とサービス
Hot tub was drained and not working. No blankets on beds only sheets.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Jennifer, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the faulty hot tub and lack of blankets that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Lauren

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Blood on the matress. They did seem to void the transaction promptly.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Lauren, we deeply apologize for the unacceptable condition of the mattress and any distress this may have caused. Your experience falls far below our standards, and we are taking immediate action to address the cleanliness issue and prevent any recurrence. We appreciate your understanding and patience, and we're glad to hear that the concern related to the transaction was resolved promptly. Your feedback is crucial to us, and we hope to have the opportunity to restore your trust in our hotel during your future visits to Castaic.Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Paula

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Horrible
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Paula, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Castaic Inn service in the future!Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is conveniently located right off I-5. My average rating is that there is no coffee maker in the room and the juice machine was broken.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Scott, thank you for staying with us and for sharing your feedback! We're pleased to hear that you found our hotel conveniently located off I-5. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the broken juice machine. Your feedback is valuable to us, and we'll work to address these issues promptly. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Ever

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great location
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Guest, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Abhishek

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
There's a silent $15 per day charge after checkout not mentioned at the time of booking. It was not told to me at checkout either. It shows up on the credit card as "classic motel" separate from the charge for "Castaic suite inn". This is shady behavior.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Abhishek, we appreciate you bringing this matter to our attention. We apologize for the confusion regarding the additional charge. We regret any inconvenience caused by the unexpected fee at check-out. Please rest assured that we'll investigate the matter further to ensure that such discrepancies are rectified promptly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Ricardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Ricardo, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Chls

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 (非常に良い)

María de los angeles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2024 年 2 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear María, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Klaus

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El lugar está muy feo, ni si quiera se va el agua del lava manos, el piso despegado y sucio
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Klaus, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Kristy

家族旅行
良かった点 : 清潔度、スタッフとサービス
It was ok,the shower head in the shower sprayed everywhere but on me...
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Kristy, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit. We are sorry that the shower head was faulty and unsuitable to use. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue immediately, and look forward to welcoming you back soon.Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Alvarado

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Alvarado, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location was really good, just off the five freeway. The front desk staff were friendly and helpful. The cleaning people seemed to have set up a gathering place just outside my room and it was quite noisy from very early.
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Patrick, we're glad to hear that you found our location convenient and our front desk staff friendly and helpful. However, we apologize for the disturbance caused by noise outside your room. Your feedback has been shared with our team to address this issue promptly and ensure a more peaceful stay for our guests. We hope to have the opportunity to welcome you back for a much-improved experience.Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Alvarado

2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Alvarado, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Shane

気になった点 : 清潔度、客室の快適度
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 (非常に良い)

KAZI、Valencia

2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 23 日)
Hey Kazi, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

maria

良かった点 : 設備とサービス、施設のコンディションと設備
Me gustó el cuarto está chiquito pero muy comodo
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Maria, thank you for your positive feedback. We're pleased to hear your praise for the room's comfort, despite the size. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another comfortable stay in the future.Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Heather、New York

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was dirty and pool was mostly drained but had filthy water in it.
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Heather, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty property conditions and pool facility that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make things better. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Jon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Jon, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Wayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very good value
We stayed one night. It was comfortable. We would stay again.
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Wayne, many thanks for your glowing review of our hotel. At the Castaic Inn, we take great pleasure in making our guests comfortable from the get-go. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Castaic!Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Lisa

2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Lisa, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Castaic Lake area and Six Flags!
Great location, great room service. Very clean, good strong wifi. Lots of good food options nearby. Only drawback, the TV connection was poor and froze often.
2023 年 12 月に 7 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear David, thank you for your positive feedback and for choosing our hotel for your stay. We're thrilled to hear that you enjoyed our great location, room service, cleanliness, internet connectivity, and the variety of dining options nearby. We apologize for the inconvenience caused by the TV connection issues, and we assure you this will be fixed soon. Your feedback is valuable to us, and we will work diligently to address this concern. We hope to welcome you back for an even more seamless and enjoyable experience on your next visit.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Marina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The highest rating for cleanliness of the room. 👍💯✨ Staff is very friendly, attentive, caring. 🌟 Location is very convenient on I-5 for the long distance travelers.
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Marina, we are pleased that you thoroughly enjoyed your time at Castaic Inn. We appreciate you letting us know how satisfied you were with our courteous customer service, hygiene standards, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

2/10 (非常に不満)

Stanley

2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Stanley, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Hilary

2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Hilary, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

6/10 (普通)

Victor

2023 年 11 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Victor, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

Juan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everybody was very helpful and I recommend this property to any one looking for an economical motel.
2023 年 11 月に 7 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Juan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful services and reasonable rates. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our facilities and resources!Best Regards, Castaic InnCustomer Care Team

4/10 (不満)

Paige

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The area didn’t seem very safe and the doors didn’t seem secure. I would not stay here again.
2023 年 11 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Paige, we apologize for the concerns you had regarding the safety of the area and the poorly secured doors. The well-being of our guests is our top priority, and we take your feedback seriously. We will review our security measures to address any potential issues and make upgrades. Thank you for bringing this to our attention. We hope to have the chance to regain your trust in the future.Best Regards, Castaic InnCustomer Care Team

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 7 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 (不満)

Heather

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Woke up to 2 cockroaches in the bathroom. Lots of big rig noise. Plug in bathtub didn’t work. Pool/spa drained. It was cheap and convenient though so you get what you pay for.
2023 年 11 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Heather, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the poor pool/spa maintenance, pest issues, faulty bathroom fixtures, and noise disturbances. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Castaic InnCustomer Care Team

4/10 (不満)

Alma

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
10/10 do NOT recommend!!
When we walked in from being out all day we saw a cockroach the floor, the next day we also saw a roach but this time it was on the bed !! It was disgusting. The room was dirty , there was cobwebs on the corners . Dirty floors and sink . The TV didn’t work . The pictures they post online are so deceiving. I will never go back .
2023 年 11 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Alma, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and facilities were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Castaic InnCustomer Care Team

8/10 (良い)

Victor

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Victor, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to the Castaic Inn in advance, and we'll book a perfect room for your vacation. Best Regards, Castaic InnCustomer Care Team