Breakfast, lunch, dinner served; local and international cuisine
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Reviews of Holiday Inn Lima Miraflores, an IHG Hotel

4 out of 5
Holiday Inn Lima Miraflores, an IHG Hotel
Calle Alfonso Ugarte 117, Miraflores, Lima

Reviews

9.4

Exceptional

Rating 10 - Excellent. 197 out of 246 reviews" "
Rating 8 - Good. 31 out of 246 reviews" "
Rating 6 - Okay. 5 out of 246 reviews" "
Rating 4 - Poor. 7 out of 246 reviews" "
Rating 2 - Terrible. 6 out of 246 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel located in a safe and quiet neighborhood
Stayed 1 night in May 2024

4/10 Poor

Khristina

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Great location, bad hotel. Shower wasn’t working and rude staff
Stayed 3 nights in May 2024
Response from Alfonso on May 13, 2024
Dear Khristina,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Lima Miraflores.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast buffet Clean, beautiful hotel
Stayed 3 nights in Apr 2024
Response from Alfonso on May 8, 2024
Dear Martha,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at recepcion.limmi@ihg.com.Sincerely,Alfonso Pozo L.Supervisor de RecepciónHoliday Inn Lima MirafloresAv. Ricardo Palma 355, MirafloresT: +51 (1) 614 9696

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Alfonso on May 14, 2024
Dear Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside guest not allowed. Pool side bar not properly stacked
Stayed 5 nights in Apr 2024
Response from Alfonso on May 14, 2024
Dear Gustavo,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

wai tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alfonso on May 8, 2024
Dear Wai Tim,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at recepcion.limmi@ihg.com.Sincerely,Alfonso Pozo L.Supervisor de RecepciónHoliday Inn Lima MirafloresAv. Ricardo Palma 355, MirafloresT: +51 (1) 614 9696

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Alfonso on May 14, 2024
Dear Mariella,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

ANGEL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a great location center of town good restaurant great neighborhood that's the place for you.
Stayed 3 nights in Apr 2024
Response from Alfonso on May 8, 2024
Dear Angel,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at recepcion.limmi@ihg.com.Sincerely,Alfonso Pozo L.Supervisor de RecepciónHoliday Inn Lima MirafloresAv. Ricardo Palma 355, MirafloresT: +51 (1) 614 9696

10/10 Excellent

Roberto, Fairfax

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of Miraflores. GREAT, AMAZING customer service.
Stayed 2 nights in Mar 2024
Response from Alfonso on May 8, 2024
Dear Roberto,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at recepcion.limmi@ihg.com.Sincerely,Alfonso Pozo L.Supervisor de RecepciónHoliday Inn Lima MirafloresAv. Ricardo Palma 355, MirafloresT: +51 (1) 614 9696

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel installations are 10/10. Location it’s perfect.
Stayed 6 nights in Mar 2024
Response from Alfonso on May 13, 2024
Dear Mr Luis,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Etienne, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Very clean.
Stayed 1 night in Mar 2024
Response from Alfonso on May 14, 2024
Dear Etienne,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Wilfredo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Te he staff, location everything was perfect. We had a great time.
Stayed 3 nights in Mar 2024
Response from Alfonso on May 14, 2024
Dear Wilfredo,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

4/10 Poor

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would not stay again here came early to check in did not give us a room had to pay extra will not come here again
Stayed 2 nights in Mar 2024
Response from JM - Front Office Mngr. on Apr 3, 2024
Dear Maria,We are sorry to hear that you did not have a good perception upon your arrival. However, our check-in time is published in our reservation confirmations and is from 15:00 hrs. This is the reason why your check-in before 09:00 hrs generated the additional charge.We hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Richard, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alfonso on May 14, 2024
Dear Mr,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Gualberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and A1 Staff
Stayed 4 nights in Mar 2024
Response from Alfonso on May 14, 2024
Dear Mr,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Danay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alfonso on May 14, 2024
Dear Danay,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean property new renovation
Stayed 1 night in Mar 2024
Response from Alfonso on May 13, 2024
Dear Mr Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Yinghui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Alfonso on May 13, 2024
Dear Mr Yinghui,Thank you for taking the time to tell us about your experience at Holiday Inn Lima Miraflores.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us.Sincerely,Holiday Inn Lima Miraflores Hotel

10/10 Excellent

ayach

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was suoerv
Stayed 4 nights in Feb 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me sentí muy cómodos y confortable con una buena atención de todos los empleados del hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

W david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Milagros

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very secured and clean hotel, bad restaurant
This Hotel in Miraflores - Lima - Peru was very good. The best for me was the security. Many people on the entrance and lobby making sure nobody that was not a guest can get into the hotel. Good location, close to good restaurants and cafes. The service was good, just one complaint: the shower floor needs an anti-slip rug. We have to use the towels on the shower floor to avoid an accident. Another complaint: the breakfast buffet was nothing special, very few options, low quality and too expensive. This hotel deserves a better restaurant. We went to Casa Andina Premium for the breakfast buffet that was cheap, plenty of options and exceptional. Stay there and eat somewhere else was the best choice. P.S. The two options of pillows were great (soft and firm), very comfy beds too.
Stayed 15 nights in Dec 2023

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. Great service at the front desk and restaurant. Restaurant food was great! Looking forward to returning next year.
Stayed 10 nights in Dec 2023

10/10 Excellent

VINESH, Regina

Stayed 3 nights in Dec 2023

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Nice hotel to spend a couple of nights in Lima.
Stayed 8 nights in Dec 2023

10/10 Excellent

Juan

Stayed 2 nights in Jan 2024

8/10 Good

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel- a bit sterile: very modern. Good location though.
Stayed 1 night in Dec 2023

10/10 Excellent

LUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Paraveen M

Stayed 2 nights in Dec 2023

10/10 Excellent

Annetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Annetta

Stayed 1 night in Dec 2023

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
Service was great
Stayed 2 nights in Dec 2023

8/10 Good

Tom

Stayed 1 night in Dec 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent!
Stayed 1 night in Dec 2023

10/10 Excellent

Ernesto J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miraflores
It was excellenr
Stayed 5 nights in Nov 2023

10/10 Excellent

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property condition. Very good location
Stayed 1 night in Nov 2023
Response from Recepción / Front Desk Office Hotel Holiday Inn M on Nov 29, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Isella

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean and safe.
Stayed 4 nights in Nov 2023
Response from Recepción / Front Desk Office Hotel Holiday Inn M on Nov 29, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, the restaurant, the gym and the location
Stayed 5 nights in Nov 2023
Response from Recepción / Front Desk Office on Nov 29, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience!
Stayed 1 night in Nov 2023
Response from Recepción / Front Desk Office on Nov 29, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous staff, great restaurant, clean, comfortable rooms, quiet despite the outside traffic. Would stay there again.
Stayed 1 night in Nov 2023
Response from Recepción / Front Desk Office on Nov 29, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

2/10 Terrible

Jos

Stayed 1 night in Nov 2023
Response from Recepción / Front Desk Office on Nov 29, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Recepción / Front Desk Office on Oct 31, 2023
Dear Nelson, Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Maureen

Traveled with family
The Holiday Inn Miraflores Lima was excellent. The service was exceptional from everyone. Everyone was so helpful. Not only was it a lovely hotel, we couldn’t fault its cleanliness and maintenance. We really enjoyed our stay.
Stayed 3 nights in Oct 2023
Response from Recepción / Front Desk Office on Oct 24, 2023
Dear Mrs. Maureen, Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service friendly staff and conveniently located.
Stayed 4 nights in Sep 2023
Response from Recepción / Front Desk Office on Oct 27, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Lissette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great shower, quiet and very clean rooms. Staff is very polite and accommodating.
Stayed 5 nights in Sep 2023
Response from Recepción / Front Desk Office on Oct 27, 2023
Thank you for staying at Holiday Inn Lima Miraflores. Your feedback will help us improve hotel operations and recognize people who really make a difference in your stay.We look forward to welcoming you back.Sincerely,