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Reviews of Hotel Kaya

4 out of 5
Hotel Kaya
Village de Reberty, les Menuires, Les Belleville, Savoie

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 81 reviews" "
Rating 8 - Good. 23 out of 81 reviews" "
Rating 6 - Okay. 4 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to Kaya. It won't be our last. The staff were incredible. The location is breathtaking and the access to the 3 Valleys is perfect. Facilities ticked every box. Really nice pool, steam room and sauna. the breakfast filled us up for a long day on the mountains. The evening meals weren't the best value compared to nearby restaurants but were still delicious. This place is an absolute winner.
Stayed 5 nights in Apr 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Hotel Kaya and enjoyed the excellent restaurant and pool & spa
Stayed 5 nights in Apr 2023
Response from The Kaya Team on Apr 13, 2023
Thank you very much, we love to hear such positive feedback. We look forward to seeing you next season!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms. Clean and quiet. Delicious omelette from the chef at breakfast.
Stayed 4 nights in Apr 2023
Response from The Kaya Team on Apr 9, 2023
Thank you so much Emma for this kind review. We look forward to your next visit!

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay here. Lovely room. Breakfast amazing.
Stayed 4 nights in Mar 2023
Response from L'équipe du Kaya on Apr 4, 2023
Merci beaucoup !

10/10 Excellent

Shiri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from The Kaya Team on Mar 22, 2023
Thank you!

10/10 Excellent

Denisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities for skiing. Easy to get on and off the slopes. Beautiful and cozy rooms. Very filling breakfast witha gorgeous view of the skopes! Would definitely return for another ski holiday.
Stayed 4 nights in Mar 2022
Response from Kaya Team on Apr 2, 2022
Dear Danisa, Thank you for taking the time to comment on your stay. Everything has been thought out in order to fully enjoy the new Kaya experience: The ski room with a direct exit on the slope leading to the access to the 3 Valleys, the rental of ski equipment on site and the possibility to make your ski passes at the reception. Everything is done so that you can ski and enjoy from your arrival and then every day of your stay, and of course, a substantial breakfast is necessary for your sports days! We look forward to welcoming you next time! Hotel Kaya Team

8/10 Good

Emmanuelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2020

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
We had a wonderful stay, the staff were extremely helpful in all situations and warm and friendly, I would say more friendly than I have generally experienced in France. In particular Kevin behind the bar and Stefan the chef went out of their way to ensure everything was as perfect as it could be.We had a celebratory dinner one evening and the food was exceptional. Great features, such as the spa and ski lockers, ski in and out and afternoon coffee and cakes made it the best ski hotel I have stayed in France to date and would highly recommend. We will definitely return.
Stayed 4 nights in Jan 2020

10/10 Excellent

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Very comfortable hotel in Ann outstanding position. Super friendly and attentive staff. Feels like home. would definitely return.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found both the locations and service received to be very good
Stayed 4 nights in Apr 2019

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and highly recommended!
Amazing stay, the hotel was perfect, the staff were all lovely and friendly and the facilities were all designed to maximise convenience and comfort. We would definitely love to return and it really felt like a home away from home! The location was also perfect, right on the slopes, with the free shuttle literally outside the hotel entrance.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar area with open fire. Contemporary decor. Great views from my balcony. Nice breakfast Excellent staff. Nice pool
Stayed 4 nights in Mar 2019

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely little hotel in a quiet location
This is a lovely hotel. Our room (Junior Suite) was very spacious and had everything we needed. It was a little rough around the edges in places, but perfectly acceptable. The breakfast is very substantial and has everything you need before a day on the slopes. The spa is really nice. Very well kept and feels luxurious. The boot room is great and gives you perfect access to the slope on a blue run. We found the staff to be a little sleepy once there. Before we turned up, every email was replied to very quickly and with wonderful helpful answers (e.g sorting out our lift passes and a car park space). Once onsite, they were perfectly polite and were happy to help, but there was no urgency or proactive activity from them. A hotel of this level you expect to be spoiled when it comes to service and I didn’t feel this was the case. We would stay again.
Stayed 3 nights in Jan 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall pleasant stay in a junior suite. Good location for ski-in ski-out slopes but in begining of April you have to walk the path. Breakfast had a good range of hot and cold food. Beds and pillows could be slightly more comfy. There is a shuttle bus that takes you to main town area which is convenient if not eating at hotel.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and great, slope-side location
Very impressed with this hotel - it really is a gem. Service was impeccable, rooms were sizeable and clean. We loved the open fire in the lounge in the evenings. Would recommend going half-board - dinners were excellent, some of the best food we've had in the Alps. Spa is great, good sized pool, hammam and sauna, as well as good choice of treatments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
We stayed here one night before we moved into a chalet. We wish we'd stayed longer. The hotel is right on the piste so a great ski location. The family suite was at the top of the hotel with stunning views of the valley. The suite had the main bed in the living room and the kids bunk room just off the entrance hallway so a well thought out layout. The living room had a settee and tea/coffee making facilities. The pool downstairs was big with comfy bean bags and loungers. On the level below in the spa there was a sauna and steam room. Dinner in the restaurant was spectacular. A wonderful set menu for 52euro for adults and a good kids menu too. Nearby is also La Ferme de Reberty restaurant but you will need to book in advance. Service throughout the hotel was exceptional too.

8/10 Good

Lee, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not perfect.
The hotel is really high so for late in the season, it's perfect. He fact it's ski in, ski out is a huge sell. Overall it's a lovely hotel. Clean, modern, spacious with wonderful rooms. What's lacking is any charm from the staff and attention to detail. Dirty pillow cases left in our room, no replacement glasses, ordered ski passes and told they had none when we picked them up in the morning etc. No showstoppers but could ruin it for some people. We got a great deal, half price so well worth it but it might be different if we'd have paid top whack. The location is amazing for skiing but not so great if you're hoping for blazing night life.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Untrained staff and not really helpful
Water in an early morning shower was not warm enough and heating in the room though set to maximum was not enough neither. Few staff were very polite and helpful but the rest untrained and not really helpful and the night reception desk person not helpful at all

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, clean and modern rooms. Smooth rental of skis at the ski shop in the same building just some meters from the reception. Buy ski pass at the hotel reception. Private ski equipment lockers at the ski in ski out entrance. Breakfast and dinner at restaurant is ok.

10/10 Excellent

Gary Maddux, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definition of Ski in ski out
Hotel was absolutely fabulous, service was above and beyond, ski rentals and lift tickets all done on site, perfect location for access to all of three valleys. Look forward to going back again next year. Ski in - ski out with private locker for ski equipment. Room was spacious and very comfortable - great views from hotel. Lots of local restaraunts to choose from. Didn't eat at hotel as it seemed a little pricey and had bad reviews. Plenty of food at multiple locations on lifts and also in town.

10/10 Excellent

Jude, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful chalet hotel, with wonderful location as can ski in & out, and wonderful service, very friendly & helpful front desk staff!

10/10 Excellent

Luis Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção de hotel, com muito conforto
Tudo muito bom, quarto amplo, luxuoso, com cama e travesseiros confortáveis, banheiro de ótimo tamanho e com banheira. Hotel silencioso, com ótimo atendimento tanto no restaurante quanto no bar, além da excelente gastronomia. Café da manhã delicioso e cardápio variado todas as noites.
Stayed 2 nights in Jan 2024

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très gentil, disponible et accueillant. Très bon restaurant et petit déjeuner. Seul bémol, l’oubli de chauffer nos chambres avant notre arrivée…
Stayed 2 nights in Apr 2023
Response from L'Equipe du Kaya on Apr 17, 2023
Merci beaucoup ! Nous sommes ravis que vous ayez apprécié votre séjour. Le chauffage se fait principalement au sol, et nous avions du bien aérer votre chambre avant votre arrivée, d'où un accueil moins chaleureux que d'habitude, désolé. A bientôt !

10/10 Excellent

CATHERINE

Stayed 1 night in Mar 2023
Response from L'équipe du Kaya on Apr 3, 2023
Merci !!

10/10 Excellent

Fanny

Stayed 1 night in Mar 2023
Response from L'Equipe du Kaya on Mar 24, 2023
Merci beaucoup !!

10/10 Excellent

Kurth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023
Response from The Kaya Team on Mar 22, 2023
Thank you!

8/10 Good

Fanny

Stayed 1 night in Jan 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

Nicolas

Stayed 1 night in Mar 2022

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au top
Très bien. Personnel très pro , très proche et attentif envers le client. Très familial. Je recommande sans hésiter.
Stayed 7 nights in Feb 2022
Response from Team Kaya on Apr 2, 2022
Cher Thierry, nous vous remercions pour votre commentaires attentionnés, nous sommes ravie que vous ayez apprécié votre expédition au Kaya. Notre équipe met tout en œuvre pour satisfaire vos envies. Nous espérons vous revoir bientôt. La team Kaya

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Très belle déco, petit déjeuner top, personnel poli, souriant, et efficace; chambre spacieuse, très beau 4 étoiles
Stayed 2 nights in Jan 2022
Response from team du Kaya on Apr 2, 2022
Cher Benoit, nous vous remercions pour votre agréable commentaire et sommes enchanté que votre expédition au Kaya s'est déroulé comme vous le souhaitiez. A bientôt, l'équipe du Kaya

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non respect des mesures sanitaires
Chambre suite Kaya parfaite rien à dire. Par contre, en période de pandémie Covid, le personnel de l’hôtel ne faisait JAMAIS respecter aux résidents de l’hôtel le port du masque dans les lieux communs, y compris dans la salle de restaurant où nous prenions le petit déjeuner. C’est à dire qu’il y avait tout un groupe qui ne respectait jamais le port du masque dans la salle de restaurant lors du p’tit dej. Pas de masque, des gens qui mangeaient au dessus de l’îlot central où se trouvaient les différentes victuailles. Le responsable du restaurant m’a dit qu’il avait oublié d’afficher le port du masque obligatoire, ce n’est pas pour autant qu’il a fait ce qu’il fallait pour faire respecter cela.
Stayed 5 nights in Jan 2022

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Thierry

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’emplacement, le personnel le petit-déjeuner la piscine Manque peut-être un jacuzzi
Stayed 2 nights in Jan 2020

10/10 Excellent

Pierre-Yves

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

10/10 Excellent

truls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2019

10/10 Excellent

Ton, Bosch en Duin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi gelegen hotel. Ski in en out. Bijzonder vriendelijk personeel. Prachtige comfortabele kamers. Uitstekend ontbijt en diner.
Stayed 7 nights in Jan 2019

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incroyable
Nous avons passé un excellent séjour tout était nickel, peut-être juste la literie un peu dur et le parking un peu cher. Sinon tout était parfait le personnel est top et très serviable et surtout le fait d’être directement sur les pistes c’est génial.
Stayed 2 nights in Jan 2019

10/10 Excellent

jérôme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandiose
Séjour d une nuit inoubliable Difficile de critiquer cet établissement, car tout est fait ici pour rendre le séjour agréable. Disponibilité du personnel Confort des chambres Vu exceptionnelle Univers spa de grande qualité Petit déjeuner splendide Nous reviendrons!
Stayed 1 night in Dec 2018

2/10 Terrible

Frédéric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prudence avant de réserver
Réservation en non remboursable, certes. Hotels.com a tenté de m'aider à obtenir un remboursement, même partiel, voire une modification des dates afin que cela puisse arranger tout le monde. L'hotel Kaya, malgré mes nombreux appels et en expliquant ma situation difficile, n'a rien voulu savoir. Hotels.com a essayé également de son côté de convaincre l'établissement, en vain. Le service client Hotels.com m'a indiqué que très souvent dans ce cas les établissements faisaient quasiment toujours un geste, même modeste. D'autant que l'annulation venait 1 mois avant le séjour ! Ils m'ont par ailleurs précisé que certains établissements, rares, n'envisageaient rien du tout. Nous sommes hélas mal tombés. Nous aurions vraiment aimé venir, à une date ultérieure et à la convenance de l'hôtel, nous aurions sinon beaucoup apprécié un geste commercial de la part du groupe Temmos, son gestionnaire. Pire, alors que nous émettons une note à l'hôtel concernant les modalités d'enregistrement, nous recevons un message du sce réservation qui nous reproche un "dénigrement gratuit", et pour la touche humoristique prétend "comprendre notre déception". Quel mépris ! Nous aurions peut-être dû indiquer 5/5 ? Ou mieux, nous taire ? Quelle type d'entreprise peut se satisfaire de prendre l'argent d'une famille sans prestation en contrepartie ? Dommage pour nous, plus de 550 euros à la poubelle. Merci Kaya / Groupe Temmos pour son esprit commerçant et sa vision orientée client.
Stayed 2 nights in Dec 2018

10/10 Excellent

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Tout était parfait , la suite le service l emplacement Nous avons passé un merveilleux séjour Nous y retournerons