Dear Guest, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff, Charlie. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review. We hope to welcome you back the next time you travel to Las Cruces.Sincerely,Hotel Management

Dear Bobby, We appreciate your feedback and apologize for any inconvenience during your late arrival. We aim to provide a seamless experience for our guests, and we regret that you encountered challenges accessing the lobby. We will share this matter with our team to ensure better assistance for late arrivals. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Management

Dear Pete, Thank you for the review and for sharing your experience. We are glad to read our service, and clean rooms met your expectations. However, we regret the concerns you had with the smell of smoke. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope to welcome you back to our hotel for a much-improved stay.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your thoughts. We are very sorry for the inconvenience you had during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management

Dear Daniel, We're genuinely sorry to read about your experience at our hotel. The safety and security of our guests are paramount, and we appreciate you bringing your concerns to our attention. We take such matters seriously and will address them with our team to ensure a safer environment for our guests. We hope you will consider giving us another opportunity to welcome you back and demonstrate our commitment to delivering comfortable and secure accommodations.Sincerely,Hotel Management

Dear Jesus, We're disappointed to hear that your stay did not meet your expectations. We take guest feedback seriously and will share your concerns with the relevant departments to ensure improvements are made. We appreciate your feedback and will work diligently to enhance our services and overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Ernesto, Thank you for sharing your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear John, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear David, Thank you for the generous review and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Aidee, Thank you for taking the time to provide your feedback. It is disappointing to learn about the delay you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Oscar, First and foremost, we apologize for the inconvenience you encountered upon arrival with your reservation. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical and this is not the level of service you should receive from our staff, we have room to improve, and you have our assurance that we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely,Hotel Management

Dear Ana, We regret that the room you requested was unavailable and apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry and looking into the matter with our team members to see what went wrong. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Patrica, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Saul, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear lance, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear John, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We have shared your feedback with our team, so these issues do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for your difficulties with our service and the noise issues you experienced. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management