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Reviews of Best Western Mission Inn

2.5 out of 5
Best Western Mission Inn
1765 S Main St, Las Cruces, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1027 reviews" "
Rating 8 - Good. 269 out of 1027 reviews" "
Rating 6 - Okay. 87 out of 1027 reviews" "
Rating 4 - Poor. 39 out of 1027 reviews" "
Rating 2 - Terrible. 33 out of 1027 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in May 2024

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great breakfast choices available and staff was super friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice to sit under the wonderful trees in the grass.
Stayed 1 night in May 2024

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in took longer than expected
Stayed 1 night in May 2024

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying here. It`s easy to get to. The staff is always so friendly. The breakfast is tasty. The rooms are clean and they are comfy. We will continue to stay as we pass through.
Stayed 1 night in May 2024
Response from All of us at Best Western Mission Inn on May 10, 2024
Yeah a tasty breakfast is always important! We are so happy that you enjoyed your stay!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay and vehicle is in sight
Stayed 1 night in May 2024
Response from All of us at Best Western Mission Inn on May 10, 2024
Thanks Luis! Come back soon!

6/10 Okay

Jesse

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was well maintained from the outside. The unit I was appointed was nicely decorated. However, upon use, some fixtures within the room need to be replaced. The cabinet holding the fridge and microwave had a broken handle. The shower had a ripped shower (clean) curtain. Some tiles in the bathroom were loose. The room needed some TLC. Regardless, the customer service was excellent during my stay.
Stayed 1 night in May 2024
Response from Your friend at The Best Western Mission Inn on May 8, 2024
we are so happy that the room was cleaned. Our property is not the newest. And we do do our best to maintain it as best as possible. Thank you so much for letting us know that these areas were not to your liking. I have put in maintenance request and let the housekeeping staff know to address these areas immediately. We hope you enjoy your trip and have safe travels.

10/10 Excellent

My Trang

Stayed 1 night in May 2024
Response from All of us at Best Western Mission Inn on May 10, 2024
Hey there My ! Thanks so much for staying with us! Having your car parked right outside the room is for sure a perk when you want to get in the room quickly!

10/10 Excellent

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was cleaned and breakfast was Ok
Stayed 1 night in Apr 2024
Response from From your friends at the Best Western mission inn on May 8, 2024
Hey there, Walter, thanks so much for giving us a lovely review. We all appreciate you very very much!

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from From all of us at the Best Western mission inn on May 8, 2024
Hi Glenn, we’re so happy you loved our property!

8/10 Good

Hunana

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in May 2024
Response from From your friends at the Best Western mission inn on May 8, 2024
Thanks so much for leaving us a lovely review! Safe travels!

8/10 Good

Joanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a one night stay. Spacious rooms, convenient parking. Once I entered my room there was a very strong smell of chemicals and moisture, the room needed ventilation. And the aircon was, as usual in the hotels, far too strong, so additionally it was freezing cold. Those are minor issues that might be fixed in no time but gave a bad impression at the outset.
Stayed 1 night in May 2024
Response from All of us at Best Western Mission Inn on May 4, 2024
Joanna... for our AC to be freezing cold in the desert is a huge compliment!!! I apologize if it was too chilly for you. Thanks so much for staying with us!!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient to my seminar. The staff on Friday 4/26/2024 was excellent. She was prompt and polite. She informed me that coffee was available for 24 hours. On Sunday morning, I went for coffee at 5 AM, and Jonathon informed me that breakfast was from 6-9 am. I explained that I had coffee the previous morning at 5 am and he repeated, Breakfast is from 6-9 AM so I had to wait until 6 AM for coffee. The room was clean and charming.
Stayed 2 nights in Apr 2024
Response from AJ on Apr 29, 2024
Thank you for booking with us. Our sincere apologies for any inconvenience.

10/10 Excellent

Angela, Albuquerque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to event
Stayed 1 night in Apr 2024
Response from AJ on Apr 29, 2024
Thank you for booking with us. Hope to see you again.

10/10 Excellent

TERESA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
We are so happy that you enjoyed your stay!!!

10/10 Excellent

Karin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only disappointment was that the pool wasn't yet open. Everything else was lovely and we would definitely stay here again.
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
The pool should be open in three weeks! We are so happy that you enjoyed your stay!!!

10/10 Excellent

Kevin

Traveled with family
Surprisingly quiet considering how close to Main Street it is, have found nothing I didn’t like
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
We are so happy that you enjoyed your stay!!!

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful; polite, friendly, professional. The property is dated and shows its age, but they've done a good job of upgrading and making the most of what they have. Bathroom, especially plumbing, is definitely in need of work. Breakfast was great.
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
Stan you are so kind ! We are so happy that you enjoyed your stay!!!

8/10 Good

Annia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i wish there were waters in the room! we were very thirsty and had to go to the store to buy a gallon of water. other than that everything was great and staff was very friendly.
Stayed 3 nights in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
We are so happy that you enjoyed your stay!!! We offer a free bottle of water to Best Western memebrs at check in and we have them for sale at the front desk. We are looking forwarrd to serving you in the future!

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. It is very clean and the staff are excellent. Very helpful and courteous. Breakfast was excellent. We highly recommend. Next time in Las Cruces will definitely stay at Mission Inn.
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
We are so happy that you enjoyed your stay!!!

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was truly a great find for us. We make a trip through Las Cruces frequently and we will stay here from now on. All employees we encountered were great!! Very clean room and comfortable beds. Quirky and a throw back decor. GREAT price in this economy!!!
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
We are so happy that you enjoyed your stay!!!

10/10 Excellent

Kristin

Stayed 1 night in Apr 2024
Response from All of us at the Best Western mission inn on May 8, 2024
Yay! We are so happy that you enjoyed your stay with us. Thank you so much for such a kind review. We wish you safe travels and hope that you’ll come back soon.

6/10 Okay

Elizabeth, Loganville

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - no elevator - weird smell - loud train going by in middle of the night. We got into town very late, around 11. I was exhausted from the drive with the dog, the cat and the kid. The staff was very sweet. She advised the train comes by 2x a night. 1am and 4am. She did offer earplugs which I declined but regretted. This a cute older roadside motel so there is no elevator. We had to make a few trips. There was a weird smell in the room. I was too tired to care. BUT - oh man, when that train came barreling by at 1ish in the morning, I’m pretty sure it drove through my soul. So GD loud. Breakfast was abundant.
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 18, 2024
We are so happy you enjoyed us and the breakfast! We wish you would have gotten those ears plugs. Next time, safe travels !

6/10 Okay

Lian

Traveled with partner
Needs update.
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 15, 2024
We love hearing about your experience Lian. Call us anything and share! We continue to focus on the details and update little by little. Our property is a Las Cruces landmark from the 1960's. We appreciate that thousands of guests appreciate our authentic Southwestern aesthetic. We hope you will visit soon and see our progress. Safe travels!

8/10 Good

Patricia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We traveled with our dog and the property has a beautiful park like area in the center with grass and trees. The breakfast was good. Staff was very friendly. The tv did not have very many stations.
Response from All of us at Best Western Mission Inn on Apr 15, 2024
Thanks so much for the kind review! We hope that your and your pup will come back soon!

8/10 Good

wenyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 15, 2024
Thanks Wenyan!! We are so happy that you stayed with us! We hope you will visit us again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natalie helped me change my room to better accommodate my disabilities. She even offered to help me carry my luggage up the stairs. She was very empathetic and patient.
Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 15, 2024
We will do it again for you! Safe travels and know we appreciated your visit to our property!

6/10 Okay

Sydney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and comfortable. The check-in clerk was very kind and explained everything well. The check-in process seemed to take forever, and there were 2 people ahead of us in line. Would have been nice to have 2 check-in people. Also, your ad should mention that you have a railroad track right across the street from your property with trains that run at midnight and 3 AM. We were offered earplugs, but probably would not have chosen this hotel had we known the train situation.
Stayed 1 night in Apr 2024
Response from From all of us at The Best Western Mission Inn on Apr 11, 2024
We apologize your check in not being the speed that you would have hoped for. Our property is a charming true destination for travelers and we get quite busy at times.We always want to do anything we can to make our guests experience most appealing. The complimentary ear plugs we offer to our guests are a way for us to control the uncontrollable. Most people do not hear the train and many find the trains to be quite lovely. We wish you safe travels.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tesla charging was a nice touch.
Stayed 1 night in Apr 2024
Response from For all of your friends at the Best Western on Apr 11, 2024
Hey Donna, thanks so much for being so kind!! We’re so glad you were able to charge your car! We had the chargers installed recently, and they have been a hit!

10/10 Excellent

Alycia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Staff was awesome and our room was large, comfortable and quiet. Breakfast was amazing.
Stayed 1 night in Apr 2024
Response from From your friends at the Best Western mission inn on Apr 11, 2024
Thanks so much for your kindness. We’re so so glad you loved the food! Come back again soon and we look forward to seeing you!

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service
Average at best
Stayed 1 night in Mar 2024
Response from From your friends at the Best Western mission Inn on Apr 11, 2024
Wow Keith, you are so awesome! We hope you have an amazing trip and come back again soon!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and welcoming! The room was quite large, clean, and quiet, and the breakfast was very good. There’s a lot to like about Las Cruces and the BW Mission Inn will be our base for future explorations.
Stayed 1 night in Apr 2024
Response from From all your friends at the Best Western mission on Apr 11, 2024
Wow! Yay! Thanks so much for staying with us! We’re so excited that you’re going to come back! Let us know if there’s anything we can do to support you when you return! We wish you safe travels!

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from All of us at Best Western Mission Inn on Apr 26, 2024
We are so happy that you enjoyed your stay!!!

10/10 Excellent

Paula

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was set up good for having dogs. The breakfast could improve. Cooked food wasn't good. The TV was hit and miss. Some days we'd get channels and other days only some. The room phone didn't work.
Stayed 5 nights in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 31, 2024
Thanks Paula!! We appreciate your kindness!! Come back soon!!

10/10 Excellent

Ken

Liked: Cleanliness
Great
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 31, 2024
Thanks Ken!! We appreciate your kindness!! Come back soon!!

10/10 Excellent

kathy

Traveled with partner
Liked: Cleanliness, staff & service
Nice place. Great customer service. Pool is not open.
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 31, 2024
Thanks Kathy!! We appreciate your kindness!! Come back soon!!

10/10 Excellent

Keniesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel but the only thing is the loud train that comes through the night. But overall everything was an amazing experience. : )
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 31, 2024
Thanks Keniesha!! We appreciate your kindness!! Come back soon!!

4/10 Poor

Pearl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad fungus like smells in the room. They need to keeps the windows open when vacant. We bought air freshner near by Walmart and sprayed it and windows open, leave the room for one hour and it gets little better.
Stayed 1 night in Mar 2024
Response from Cynthia - General Manager on Mar 26, 2024
Pearl, we have such high scores for cleanliness that possibly it may have been the AC cleaner that was used in your room the day before. We are deep cleaning all rooms and this one chemical removes dust and debris within the AC coils. I do apologize for that being a part of your stay. WHen you come back we will always move you to a different room or upgrade you to a suite when available.

10/10 Excellent

Miquelita

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful receptionist who welcomed us and helped with suggestions of places to visit. Clean comfortable room near a pretty courtyard.
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 26, 2024
We are so so happy that you enjoyed your stay!! Thanks so much for choosing us!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time I've stayed here and I really like it. It's clean, roomy, dining area is good, staff friendly. Parking can be a challenge when it's full but still ok. It is convenient to Old Mesilla and downtown Las Cruces. I will definitely be staying again. Maybe even longer this time. Miss Rita is a gem also!
Stayed 5 nights in Mar 2024
Response from Cynthia - General Manager on Mar 26, 2024
Hi Teri, thanks so so much for being so kind!! Rita is an amazing person and we love her so much!! Come back soon!!!

8/10 Good

Celeste

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 24, 2024
Celeste!! Thank you so so much for your kindness!

6/10 Okay

Bill

Traveled with partner
Liked: Cleanliness, staff & service
Had problems checking in as Expedia didn’t supply correct reimbursement info to property— even though i had confirmation and payment in full receipt from Expedia. Given room at front of property and had train whistles interrupting all night. Pleasant, helpful staff at check in and breakfast
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 17, 2024
Bill thanks so much for staying with us! We wish you safe travels! We apologize for your check in not being ideal.

10/10 Excellent

Pat, Paradise

Traveled with partner, Traveled with pets
The whole property had a safe and comfortable atmosphere. Our room was good size especially because I have a service dog too. The lawn area in middle of complex helped at nighttime. It was well lite with decorative lights in the trees. Not the usual cereal breakfast but a full display of hot foods. Including waffles,yogurt and assorted bake goods. The staff was top notch with friendliness which is rare. I’ll be back for sure!
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 17, 2024
Pat thanks so much for staying with us!We wish you safe travels!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel/motel. Shows some wear and tear as all motels in college towns show, but it is well maintained and clean.
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 17, 2024
Robert thanks so much for staying with us!We wish you safe travels!

8/10 Good

Kerry

Traveled with partner
Liked: Staff & service, amenities
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Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 8, 2024
sidjfosijdofijsoidfj!!!! Thanks so much!!

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms and it was very clean!
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 8, 2024
We are so happy you enjoyed your stay!!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute themed room. Very clean. Staff was friendly and accommodating. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 7, 2024
We are love that you were pleased with your stay!!

8/10 Good

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the large room.
Stayed 1 night in Feb 2024
Response from All of us at Best Western Mission Inn on Mar 6, 2024
We appreciate your kindness!!! Come visit with us again soon!!

2/10 Terrible

Ron

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is past its best before date. Worn out, dated, beside the railroad, room was damp/musty, tiny tv. Late day staff not service friendly, morning person was delightful. Took another $100 on card for potential room damage.. joke… watching for it to be refunded.. don’t bother going here..
Stayed 1 night in Feb 2024
Response from From all of us at The Best Western Mission Inn on Feb 29, 2024
Ron, we know that our property is not everyone’s cup of tea. Our incidental deposit is clearly listed in the details about the property on Expedia during your booking process. Please allow the bank to release the authorization hold to you in accordance with your banking establishments time frame typically within 3-5 business days from the date of check out. We most certainly want you to have everything you are due and are very happy that Las Cruces has many other properties that may be more to your liking. So glad our morning staff was a delight for you to experience. We wish you the safest travels and thank you so much for sharing your thoughts. They matter to us. You matter to us!!