2 outdoor pools
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Reviews of Mactan Fully Furnished Condo

3 out of 5
Mactan Fully Furnished Condo
The Mactan Newtown 8 Newtown Boulevard, Circumferential Road Mactan, Lapu-Lapu, Central Visayas

Reviews

5.6
Rating 10 - Excellent. 5 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 7 out of 18 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Business traveler
Noisy
Stayed 5 nights in Dec 2023

2/10 Terrible

Jeramie

Traveled with family
Liked: Cleanliness, amenities
Got two rooms, no hot water in either room, shower heads were plugged in both rooms no cable in one room and no wires to hook it up, the views were great, internet was great but the showers and hot water was an issues and before they say something about not being plugged in or turned on, I am a plumber and they were, they shower heads were so clogged that only a few holes allowing water through but with no pressure.
Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Traveled with group
Disliked: Amenities, property conditions & facilities
The hotel ripped us off when we got here. Said we had not payed and we had to pay for the first night twice and when they found out we had payed in full for the 10 nights they didnt give our money back. We couldnt settle into the rooms because they moved us around 4 times into different rooms. The tv channels never worked. We had to buy our own toilet paper. We found food scraps on the plates and cups in the cupboards. I will never stay here again. Let it be a warning to others.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The property is nice and clean.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment. Great view. Lovely pool.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
the lady was so lovely who met me with my keys and made me feel very safe.
Stayed 1 night in Aug 2019
Response from Mars on Aug 29, 2019
Thank you so much, I hope that you have a wonderful stay. Hope to see you again!

2/10 Terrible

HONG IL

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst accommodation facility ever
Worst experience in my travelling history. Made my reservation via Hotels.com, which didn't provide me with enough information where to check-in, whom to contact on-site etc as this facility is far from a common hotel check-in system. It's not even close to the check-in system of Airbnb. Had to run around with all our equipment between Tower 1&2, and 3&4 to find out where we could get our keys. We were greeted by the building's security staff who had no clue although they had all the necessary papers in place. Issue? Security staff taking care of check-in process doesn't make any sense as it's NOT their job!!!! Arriving at around 16:00, check-in took us 1 hour and 15 minutes. ONE HOUR!!!! -Room condition: YOU CAN GET BETTER DEALS. -Cleanliness: EXTREMELY BAD. Especially the bathroom. Looks like the bathroom hasn't been properly cleaned once since its opening. Ants in the kitchen, which bites. -WiFi: GREAT. The only thing that worked properly. -Value for Money: NOT WORTH! And please don't refer to 'room cleaning' as putting some new towels on the bed. Cleaning the room means mopping the floor, properly cleaning the kitchen, taking out the trash, exchanging bed sheets, and actually cleaning the toilet using water and cleaning fluids & tools. Surrounding areas also becomes unsafe after 23:00. CONCLUSION: Looks great on picture, reality is exactly the opposite.
Stayed 4 nights in Jan 2020

2/10 Terrible

Jackie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
이 호텔에 절대 이용하지 마세요!!! 1.주방 하수구가 막혀서 악취가 나요. 2.프론트에 연락해도 받지 않음 3.수도 꼭지는 고장났고, 온수도 잘 않나오며 수압도 약하여 씻기 불편함 4.청결 상태도 너무 더럽고 엉망임. 5.침구류와 타올도 오래되고 낡았으며 깨끗이 빨지 않아서 냄새남. 6.여기저기 요청해도 아무도 책임지려고 하지 않아요. 7.베란다에 빨래 널지 말라는 사전 공지 없이, 밖에 넣었다고 1000페소 벌금 내라고 함. 8.호텔의 상태를 미리 확인 하지 않고, 왜 Expedia에서 이 상품을 파는지 도저히 이해 못하겠어요.
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 8 nights in Jan 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Amenities
高層マンションで、17階の部屋だったがシャワーがまったくと言っていいほど、出ないし、ぬるいし最悪だった。日本語を、話せるスタッフがいなくて、苦労した。
Stayed 5 nights in Dec 2019

10/10 Excellent

SUNOKAY

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
予約していたのにオーナーとの連携が取れておらずチェックインに時間がかかったのが残念だった。
Stayed 1 night in Sep 2019
Response from Marielle on Sep 26, 2019
Thank you for your feedback, we will work on this matter to give you a better service. However, I would like to express that our standard check in time is 1400 any time earlier is subject for the rooms availability, especially when the guest arrive very early in the morning. We have made it as a good service to let the guest check in earlier than the 1400 as a sign of courtesy and for better relaxement of the guest. My staff didn't even ask for a payment which should have been 200php per hour until the check in time. Thank you!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
- it was dirty in the shower, in the toilet extremely stank the sewer, the siphon did not work. we had a bad smell in the apartment the whole night. - The suitcases can not be deposited and for an extension, we had to pay 200 pesos per hour. they are anything but customer friendly. - I was really disappointed. for this apartment the price is much too high. - would rather go for the same money a good hotel including breakfast and friendly service.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
17Fで海も見え眺望が素晴らしかった。またベットも十分あり清潔で良かった。受付も親切でした。一方で下記3点が残念でした。①キッチン奥のスペース（部屋）から下水異臭があったこと②洗面の排水孔が詰まっており実質使用できなかったこと③トイレの水が流れなかったこと（おそらくフィリピン事情だと思いますが、横にタンクに水を貯めるため？の蛇口＆ホースがあり、それを自身でタンクに溜めて使用しました）
Stayed 4 nights in Aug 2019
Response from Marielle on Sep 5, 2019
Thank you for your feedback. This encourages us to make our accomodation better. We will note this. Thank you!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
１日目子供達を寝かした後部家に戻ったら部屋の鍵が壊れていて開かず子供達が閉じ込められ修理のスタッフを呼ぶ深夜１時にオーナ代理がカギを持って来る。翌日トイレのドアが開かない。トイレは二ヶ所在るがメインのトイレは水漏れ、寝室の天井もクーラーの湿気で水漏れ。バルコニーの鍵が壊れていて子供達が出入り出来るので常に見張り役が必要。
Stayed 3 nights in Aug 2019
Response from Marielle on Sep 5, 2019
Thank you for your feedback. This encourages us to make our accomodation better. We will note this. Thank you!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Mars on Aug 10, 2019
Thank you for staying in our property. You are much welcome again. Hope to seeing you soon 😊😄