Dear Ian,Thank you for sharing your opinion of your stay with us.We sincerely apologize for the delay during check-in and understand that your time is valuable. We strive to ensure a seamless arrival for our guests and regret any inconvenience caused. Additionally, we're concerned to hear about your experience at the restaurant and the unexpected power outage. Our guests' comfort is paramount, and we take such matters seriously, continually working to enhance our services. We're glad, however, that the complimentary meal at our Mexican restaurant was to your liking and that the service there met your expectations.It's heartening to know that you found your room clean and comfortable, providing a pleasant environment for your stay. Our team takes great pride in maintaining our facilities and ensuring that every guest has a delightful experience.We hope to see you again in the future. Kind regards,Departamento Guest Experience

Sehr geehrter Gast,vielen Dank, dass Sie uns Ihre Meinung über Ihren Aufenthalt mitgeteilt haben.Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Besonders bedauern wir, dass die Sauberkeit in Ihrem Zimmer und im Fitnessstudio nicht unseren hohen Standards gerecht wurde. Wir nehmen Ihre Anmerkungen sehr ernst und möchten versichern, dass die Reinigung unserer Einrichtungen höchste Priorität hat.Wir freuen uns allerdings, dass Sie die Freundlichkeit unseres Personals und die Qualität unserer Küche positiv hervorgehoben haben. Unser Team ist stets bemüht, jedem Gast einen angenehmen und erinnerungswürdigen Aufenthalt zu bereiten.Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Wir freuen uns darauf, Sie wieder bei uns empfangen zu dürfen.Mit freundlichen Grüßen,Departamento Guest Experience

Dear Jenny,We appreciate that you took the time to share your experience with us.We're thrilled to hear that you found our Royal Level access worth it and that the gastronomy at our exclusive buffet restaurant met your high standards. Our chefs are indeed dedicated to providing exceptional culinary experiences, and we're glad you enjoyed every meal. It's wonderful to learn that room 1245 offered you a lovely stay with its extensive pool area.We regret to hear that your room's cleanliness did not meet our usual high standards. Please rest assured that daily housekeeping is a part of our commitment to provide a pristine environment for our guests. While our pools are designed to complement the year-round warm climate of the Canary Islands, we understand that preferences for pool temperature can vary, and we appreciate your understanding in this matter.Your feedback is valuable to us, and we're pleased that the tranquility and comfort of our hotel contributed to a positive experience during your visit. We hope to have all our dining options available for your next stay to fully delight in our gastronomic offerings.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Departamento Guest Experience