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Lovely room, especially the bathroom with the tub and huge shower. Excited the little patio too.
Victoria
Stayed 1 night in May 2024
Response from The Inn Manager on May 16, 2024
Dear Victoria, Thanks for writing the feedback for us. We are sorry that you gave us a rating of 4. We wish you had told us something during your stay about what you needed and we would have tried to help. Any feedback during the stay would have helped provide a better service.regards,
Nice hotel just off the highway. Not near much but in the woods. Helpful staff. Not much in terms of food/drink options. Offered breakfast was okay but not great. Comfortable room with huge shower.
Robin
Stayed 1 night in Apr 2024
Response from The Inn Manager on May 16, 2024
Dear Robin, Thanks for writing the feedback for us. We are sorry that you gave us a rating of 4. If you had mentioned something about the breakfast during your stay we would have tried to provide a solution. We have publicized as much as we can that we ARE in a forest setting. We are NOT in a city. We are 7-8 miles from Shasta Lake City and 15-17 miles from Redding.Nearest restaurants are 5 to 8 miles away going south on I-5. We share this on every website we are listed. Dear Future guests - if you are looking for a city setting like this guest - then we are NOT the right fit for you. Regards,
Clean room, good service, very kind and good trail!
junggu
Stayed 1 night in May 2024
Response from The Inn Manager on May 6, 2024
Dear Junggu,Thanks so much for your kind words. It motivates our team a lot to read this. We hope to host you again in your travels! Glad you had a nice time at "The Inn". regards,
Absolutely beautiful setting, rooms are meticulously set out for comfort. Owner was a friendly, beds were very comfortable, shower was huge, breakfast was delicious and hot. Would definitely stay again!
Susie
Stayed 1 night in Apr 2024
Response from The Inn Manager on May 6, 2024
Dear Susie, Our team is glad to be of service and enjoyed hosting you! We hope you will come again to enjoy - "The Inn".Regards,
10/10 Excellent
Shelley, Glendora
Apr 22, 2024
Shelley
Stayed 1 night in Apr 2024
Response from The Inn Manager on May 16, 2024
Dear Shelley, Our team is glad to be of service and enjoyed hosting you! We hope you will come again to enjoy - "The Inn".regards,
The rooms are small but very clean. Things like the towels and some of the furniture is worn. But, again rooms are immaculate. Cuts breakfast menu to fill out the night before and can be served in your room or in the dining area. Beautiful surroundings. In the woods. The grounds are winter worn but someone was working on it during the day.
DIanne
Stayed 1 night in Apr 2024
Response from The Inn Manager on Apr 12, 2024
Dear Dlanne, We are sorry that you found our rooms small. We do our best to show the rooms in our pictures from all angles and share their square footage also, on Expedia. You had originally booked the Goldfinch room for 129 per night which is the "smallest" room amongst all our rooms. We provided you a free upgrade at NO extra cost to you to Jack Rabbit (pet friendly) which is bigger. When you mentioned one of your guests has pet allergies, we again did a complimentary change for you to a non pet friendly room - Robin - at NO extra cost to you, with your approval. This room was priced at 149 for the night. Apologies that towels were looking worn out - we will work on improving that. Dear Future Guests - we are in a forest, surrounded by trees which means that no matter how well we clean our grounds, natures gifts will keep on coming when the leaves/ pinecones fall on the ground. If you are looking for immaculate, pristine and super clean gardens then we may not be the right place for you!We look forward to hosting you! Regards,
Dear Jack, Thanks for giving us the rating and feedback. We are thankful that you took the time. If possible please let us know what we could have done better during your stay. We hope you will stay with us again and give the opportunity to earn a 5 out of 5.Regards,
10/10 Excellent
Becky
Business traveler, Traveled with partner, Traveled with family
The room was warm and welcoming on a cold and rainy night. Everything was great and then they brought our breakfast to the room in the morning. Everyone was kind and helpful. We will definitely be returning for a longer visit sometime.
Becky
Stayed 1 night in Mar 2024
Response from The Inn Manager on Apr 7, 2024
Dear Becky,Thanks so much for your kind words. It motivates our team a lot to read this. We hope to host you again in your travels! Glad you had a nice time at "The Inn". regards,
I have been traveling for many years and have never received the type of personal care that my wife and I did at this facility. Max and Jessie were the two people we spoke with and they were eager to please.
We would not have minded going to the main lobby for breakfast but room service for two days was brilliant.
The combination of a small facility and personal care made it feel like home away from home.
We will be returning.
Adrian
Stayed 2 nights in Mar 2024
Response from The Inn Manager on Apr 7, 2024
Dear Adrian, Thanks for staying with us and writing the review. We appreciate it. We are glad that you had a wonderful experience at The Inn. Regards,
I can’t say enough nice things about this property! Let’s start with the property manager, Max. He was friendly, kind and generally just wanted to you to be comfortable and relaxed. The rooms were spotless and inviting. On top of all this, they bring you breakfast free of charge!! All this surrounded by the comforting sounds of nature. I will return and thank you for a great stay!
Lauren
Stayed 2 nights in Mar 2024
Response from The Inn Manager on Apr 7, 2024
Dear Lauren, Thanks so much for your kind words. It motivates our team a lot to read this. We hope to host you again in your travels! Glad you had a nice time at "The Inn". Regards,
Property was exactly as described. Exceptional accommodations and service. Outstanding breakfast. Would highly recommend.
Richard
Stayed 1 night in Mar 2024
Response from The Inn Manager on Mar 21, 2024
Dear Richard, Thanks so much for your kind words. It motivates our team a lot to read this. We hope to host you again in your travels! Glad you had a nice time at "The Inn". Regards,
This sweet little rustic gem is nestled among the California scrub oaks and pines. The caretakers are very personable and communicate with you from the moment you make your reservation -making sure you know how to get there, where to eat, and about the check-in process. I felt I knew them before I got there. The room was very comfortabke and clean. The breakfast delivered to my room was excellent. A quiet, gentle place to get it away from it all.
Hilary
Stayed 1 night in Mar 2024
Response from The Inn Manager on Mar 18, 2024
Dear Hilary, Thanks so much for your wonderful feedback and your time to write for us. It motivates our team a lot to read this. We hope to host you again in your travels! Glad you had an excellent experience at "The Inn". regards,
My son and I had a wonderful stay in this property. They were very accommodating and staff were very nice and the rooms were very clean.
jerrold
Response from The Inn Manager on Mar 10, 2024
Dear Guest, Thanks for your kind words. We appreciate it a lot. Its very motivating for our team to read it. We are glad your experience at The Inn was a great one.
"Such a wonderful surprise to find this "jewel in the woods." Beautiful grounds and immaculate rooms. Quiet and comfortable with a warm and friendly staff who will take care of your every need. We will definitely be back.
Gregory
Stayed 1 night in Feb 2024
Response from The Inn Manager on Mar 10, 2024
Dear Gregory, Thanks so much for your kind words. It motivates our team a lot to read this. We hope to host you again in your travels! Glad you had a nice time at "The Inn". regards,
I appreciated their level of communication and instructions. Also when I needed to borrow a charger, they really went beyond to help me out. The best part for me was the in-room fireplace and bathtub.
Erica
Response from The Inn Manager on Mar 10, 2024
Dear Erica, Our team is glad to be of service and enjoyed hosting you! We hope you will come again to enjoy - "The Inn".regards,
Very nice, clean rooms. Staff was very friendly and professional.
Needed bigger TV for the 49er game
Steve
Stayed 2 nights in Jan 2024
Response from The Inn Manager on Mar 10, 2024
Dear Steve, Thanks for your kind feedback. We will explore changing the TV. Due to the size of the TV cabinet we had some limitations in your room! Regards,
Our experience was excellent! The communication was excellent and the room was perfect and cozy. Claw foot tub and large shower was comforting. We pick out our amazing breakfast and was at our door o'clock sharp. I will definitely stay again
Lovely, quiet place to stay in the trees surrounding the lake. Very welcoming staff. They are thoughtful in providing items you may have forgotten to pack - e.g. toothbrush. Fresh individual breakfast much appreciated. Definitely plan on going again.
Having 2 doors in and out of the room was vert nice. Breakfast was not good at all.
Sydney
Stayed 1 night in Nov 2023
Response from The Inn Manager on Nov 14, 2023
Dear Sydney, Thanks for your feedback. We appreciate it very much. We wish you had let us know what was lacking in the breakfast as that would have helped us to provide a solution right away. Dear Future Guests - during your stay if there is anything we can help with - pls let us know over text/ email/ phone or to one of our team members. We will try our best to find you a solution! Regards,
It was in the woods off the freeway and easy to get to using Apple Maps. Quiet, secluded and with nearby places to eat it was a great place to stay while on my trip.
David
Stayed 1 night in Nov 2023
Response from The Inn Manager on Nov 14, 2023
Dear David, Thanks so much for staying with us and taking the time to write us a review. We are very grateful for it. We hope to welcome you again in your next visit. Regards,
It was beautifully located. The staff was attentive and the grounds and room were spotless. They accommodated our early arrival and we enjoyed our stay. We wish it could have been longer
Allison
Stayed 1 night in Oct 2023
Response from The Inn Manager on Oct 19, 2023
Dear Allison, It was wonderful hosting you! Glad that you had a lovely experience at The Inn. We will be glad to welcome you again! Hope you visit us again!Regards,
6/10 Okay
mehraneh
Oct 14, 2023
mehraneh
Stayed 1 night in Oct 2023
Response from The Inn Manager on Nov 14, 2023
Dear Mr S, Very sorry that your experience was not a great one and you gave us a 3 star only. We provided you an upgrade with no charges to you (as your original room had an issue) and made sure you know where is everything in our area as well as on our property. We also checked in with you multiple times during your stay as to how is it going but did not hear back. Dear Future guests - letting us know helps us to provide you solutions for what you might need during your stay. We monitor our texts/ phone/ emails through the day and try our best to provide what you need. We are not perfect but our passion is to provide a wonderful experience to everyone who stays with us and we will continue to do that! Regards,
Dear Shirley, Huge thanks for sharing your feedback and rating. We deeply appreciate it. We are grateful that you enjoyed your experience at The Inn. Regards,
10/10 Excellent
Dakota
Oct 6, 2023
Dakota
Stayed 1 night in Sep 2023
Response from The Inn Manager on Oct 15, 2023
Dear Dakota, Many thanks for your rating. We are glad and grateful that you stayed with us and enjoyed your experience at The Inn. Regards,
Quiet and cozy, I slept very well. Get food and snacks before arrival no stores/restaurants . Convenient location for Cavern tour and dinner cruise. There was confusion over which room we were to stay in. The room we selected wasn’t available due to marijuana odor, not my problem have your management plan b figured out. I was tired and I felt displaced.
Darwin
Stayed 1 night in Sep 2023
Response from The Inn Manager on Oct 15, 2023
Dear Darwin, Thanks for your feedback. We apologize that your original room had a smell in it. The previous guest smoked inside (which was not expected) and we did not want your experience during your stay, to be a bad one. We showed you a couple of rooms and provided a free upgrade as well as a courtesy. We are sorry that you felt displaced while we were providing options for you to pick from. During your visit we heard your appreciation that we provided you choices, and are definitely surprised reading your feedback! Wish you had shared it during your stay! Dear Future guests, We are in the Shasta Trinity National Forest. If you are looking for a city location where you can walk and find stores and restaurants then we are "not" the right fit for you. We have restaurants/ gas stations/ grocery stores 5 to 10 miles going on I-5 South. If you are looking for a home away from home in the nature where you will find a place to rest, rejuvenate and relax - then we are a good fit for each other! We provide only breakfast at our location which is included in the rent! We look forward to hosting you! Regards,
Dear Richard, Thanks so much for taking the time to write a review for us. We are sorry that we only scored 4 out of 5. We wish we knew what else we could do to make your stay even better. Dear Future guests, If you let us know what you are looking for during your stay, we will try our best to provide you a solution. We are available over text/ email/ phone and in person depending on the time of the day to help make your stay a wonderful experience at The Inn. regards,
Dear Carla, Thanks for choosing us and giving us positive feedback. It motivates us to keep providing an excellent experience to our guests at The Inn. regards,
Good hotel, Máx contacted me to arrange my late check in, that was great
Waldo
Stayed 1 night in Aug 2023
Response from The Inn Manager on Sep 17, 2023
Dear Waldo, It was a pleasure hosting you. You and your family were wonderful guests. We are grateful that you gave us wonderful feedback. We look forward to hosting you again!Regards,
Out of town stay, but very nice staff a friendly . Enjoyed my stay and recommend this place. One does have to drive out for dinner. Breakfast was very nice as well.
MARK
Stayed 1 night in Jul 2023
Response from The Inn Manager on Sep 17, 2023
Dear Mark, Thanks so much for taking the time to write feedback for us. We are grateful that your experience was a nice one! We look forward to host you again! Dear Future guests - our place is in Shasta Trinity Forest. We are 5-8 miles away from restaurants/ gas stations/ grocery etc going on I-5 South. We are NOT in a city or walkable distance to any service. We serve only breakfast (included in the room rate) and do not serve dinner yet! Regards,
This place is unbelievably amazing! We are hooked and will be staying here again on our trips to the Pacific Northwest to visit family. The rooms are incredibly comfortable and the ambience is so quiet and peaceful. We were greeted upon arrival and taken care of immediately. The property is clean, well cared for and each room has its own little area for outside sitting and visitation. We just chose this place due to mileage and what a welcomed and delightful surprise.
Michael Allan
Stayed 1 night in Jul 2023
Response from The Inn Manager on Sep 17, 2023
Dear Michael, We are grateful for your kind words and feedback. We look forward to hosting you again. We are glad that we were able to provide a wonderful experience at The Inn during your stay! Dear Future guests - we don't claim that we are perfect. Anything we can do to make your stay better during your stay, please let us know over email/ text or phone. We will try out best to provide solutions! Regards,
10/10 Excellent
Rex
Jul 9, 2023
Rex
Stayed 1 night in Jul 2023
10/10 Excellent
Olha
Jul 7, 2023
Olha
Stayed 2 nights in Jul 2023
Response from The Inn Manager on Jul 18, 2023
Dear Guest, Huge thanks for staying with us and providing the feedback. We are grateful that you have a nice experience! regards,
Dear Ely, Huge thanks for staying with us. We are grateful that your experience was an awesome one! We will keep working hard to provide the same to you in the future as well as all our guest. We appreciate the that you took the time to rate us and give us your feedback. It is very motivating for us. Regards,
8/10 Good
Ida
Jun 3, 2023
Ida
Stayed 1 night in Jun 2023
Response from The Inn Manager on Jun 26, 2023
Dear Ida, Huge thanks for staying with us. We are sorry that your experience was a 4 out of 5 and not an awesome one! We wish you had mentioned during the stay what we could have helped with to earn a 5 out of 5 from you! We will keep working hard to provide a better experience to you, should you decide to visit us again. We appreciate the that you took the time to rate us and give us your feedback. Dear Future Guests - if there is something we can help with during your stay please do not hesitate to reach out. We try our best to provide a wonderful experience to all our guests! Regards,Regards,
Convenient to Shasta lake and a nice wilderness setting
Jeff
Stayed 1 night in May 2023
Response from The Inn Manager on May 31, 2023
Dear Jeff, Many thanks for your kind words and feedback. We are grateful for it. It keeps our team motivating to keep providing a wonderful experience to our guests! Hope to host you again! regards,
A nice break from the normal hotel experience. The breakfast was wonderful.
Jeff
Stayed 1 night in May 2023
Response from The Inn Manager on May 31, 2023
Dear Jeff, Many thanks for your kind words and feedback. We are grateful for it. It keeps our team motivating to keep providing a wonderful experience to our guests! Hope to host you again! regards,