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Reviews of Hotel Palmera Real Hot Springs

2 out of 5
Hotel Palmera Real Hot Springs
4 Kilómetros Oeste, La Fortuna de San Carlos, La Fortuna, Alajuela Province

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved staying here it is more of a laidback and quiet property which was exactly what me and my wife were looking for. The springs are amazing. And overall it was just the ideal hotel for our laidback vacation.
Stayed 3 nights in Apr 2024

6/10 Okay

James A

Liked: Cleanliness, staff & service
Disliked: Amenities
Price was good. Did not meet expectations based on amenities described. Hot springs just warm, deluxe triple room was extremely small. Dining hours of operation did not match actual times being open.
Stayed 6 nights in Mar 2024

2/10 Terrible

yvonne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, dirty pool, dated rooms, leaky toilet, noisy, not convenient to any restaurants. So disappointed.
Stayed 2 nights in Mar 2024

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very reasonable prices.
Stayed 2 nights in Feb 2024

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hot spring water pools. Top one is the warmest but you can still sit for a long period of time. Rooms are basic. Ours had a double and single bed with a nice bathroom and sitting area outside. Had to ask for a small refrigerator, but they provided one. No coffee pot, kettle, nor microwave. Private restaurant that's pretty good at the road, but not much else within walking distance.
Stayed 5 nights in Feb 2024

8/10 Good

Mira, Richmond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beautiful property!! A great value for affordable price. We LOVED the Rainforest Cafe on site - food and drinks are wonderful and staff was lovely-- and the hot springs on site were also wonderful. Rooms were clean and comfortable. No frills but totally fine for 2 adults and 2 young kids. The staff were helpful. If you aren't fussy, this is a great place. One thing to consider is that if you don't have a car, it isn't walkable so youll need to call a taxi (nothing is too far though). Not a big deal but FYI. Amazing view of Arenal right in front of you at the restaurant.

2/10 Terrible

James

Traveled with partner
Disliked: Staff & service, amenities
Bare essentials with room bed not made when entered. Management wouldn’t work with me on upgrading or canceling. Room painted a horrible green color. Not recommended.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marc-André

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien comme petit hôtel
Stayed 1 night in Jul 2023
Response from Rigoberto B. on Jul 6, 2023
Thanks a lot for choose our place was a pleasure for us be your host. we hope in your next trip