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We were greeted on arrival by the nicest staff. The lady that was in charge of showing us around was so sweet and informative. She gave us all her recommendation's for an excellent visit to kusatsu and they did not disappoint! We enjoyed the onsens, the new lounge, the drum show and the food! We had so much fun!
Greetings & services upon check in & ck out was super. The rooms were clean & big & had lots of space. Cute short entertainment in the evening. The buffet that’s included was just okay. Nothing special. I would prefer the traditional Japanese meals for the experience but we weren’t given the option to choose upon booking online. Only thing I would complain about is the slippers for small size 5 feet were not available so walking in big slippers hurt my toes & no baskets to bring to the onsen when I see some other women carrying it. Not sure if they were missing from the room.
They are very patient and all employees have translator machines, they allowed me to check in early and take my bag to my room so I could walk around town. They got me a large yukata and food is wonderful. Room was clean and had extra futons for 5 more people, and the private onsen in room was amazing. Would go again someday
The rooms were very large! The traditional Japanese beds were very comfortable. The room had two toilets which was pretty interesting and useful.
The onsen water quality and temperature is excellent.
The breakfast and dinner buffets had an excellent range and selection of delicious and well prepared food.