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Reviews of theRED

4 out of 5
theRED
Menara M101 Dang Wangi, No 3 Jalan Kamunting, Kuala Lumpur, Kuala Lumpur

Reviews

8.2

Very Good

Rating 10 - Excellent. 86 out of 187 reviews" "
Rating 8 - Good. 61 out of 187 reviews" "
Rating 6 - Okay. 19 out of 187 reviews" "
Rating 4 - Poor. 15 out of 187 reviews" "
Rating 2 - Terrible. 6 out of 187 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021

8/10 Good

MC, Kuala Lumpur

Traveled with group
Liked: Cleanliness, staff & service
Decent for the price tag. A lot of walking distance eateries around, very convenient.
Stayed 1 night in Oct 2020
Response from Management on Oct 14, 2020
Our valued guest, Thank you for your compliment! We shall continue to strive and maintain our service standard. We look forward to welcoming you to RED by Sirocco in near future.

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2020
Response from The Management on Sep 20, 2020
Our valued guest, We thank you for your feedback. We shall continue to enhance our services from time to time. We look forward to welcoming you to RED by Sirocco in near future. Best regards

2/10 Terrible

P, Local

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
All management already shutdown, restaurant too and still show got buffet breakfast, in the morning you got nasi lemak that worth RM 2.00 only . TV got not channel even local basic channel. Wifi that can't work with the password given.
Stayed 1 night in Jul 2020
Response from Crowded Management on Aug 3, 2020
Hello Our Valued Guest, We apologise on the inconvenience you might have encountered during your stay with us. We noted some of your concern though we had made best effort to accommodate all single details during the Covid-19 period. Best regards,

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2020
Response from Crowded Management on Jul 15, 2020
Hello our valued guest, We noted your poor rating but unable to look into the matter for improvement without specific details indicated. Nonetheless, we look forward to welcoming you to re-visit RED by Sirocco in near future.

10/10 Excellent

Mandeep, Abbotsford, BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Red is near to all touristic places like Twin towers, KL tower, China Market and Abdul Samad Building. Hotel reception staff was very helpful. I requested for late check-out and they allowed till 1pm. Room was clean and comfortable. Weighing machine was also provided in room and I found it very thoughtful as it helps to weigh check in luggage. Breakfast was included in price and it's on 25th floor. I would suggest to go there by 6.45 to 7am to get awesome view of KL tower as it is all lit up. Talking about food, there is enough variety to enjoy your time. I tried salad, hash browns,fish, omelette, toast with jam, crossiants and red Velvet muffins and I found everything delicious. For coffee, taste was different than the one we get in Canada but still enjoyable.
Stayed 2 nights in Feb 2020
Response from The Management on Mar 1, 2020
Dear Mandeep, Greetings from RED by Sirocco! We are indeed honoured to note your exceptional credit acknowledged on our hotel. We look forward to welcoming to splash you Relax, Enjoy and Dream with us in near future. Best regards,

4/10 Poor

Steve, Penang, Malaysia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at this hotel maybe 6 times over the last 2.5 years and while the concept and amenities are cool, the hotel fails to deliver. I don't blame the staff - who seem to try hard to fix problems - I blame the general management, who are simply allowing the hotel to slowly decline. Infrastructure issues every time I stay; this time the wifi, which is critical to my work. The staff simply ran out of spare routers and network resets after 10 hours of trying. Best they could get in my room was 6Mb/s instead of the usual 20-25Mb/s. I had to leave the hotel and was promised a refund for the balance of my stay (which has not yet appeared). Last time it was the TV. At one point there were 5 staff in my room trying to fix it - to no avail. The rooms are getting progressively dirtier with every visit because they're only getting a basic cleaning every day. It's a shame - I love the rooms and the pool, but in the short time they've been open, they simply haven't been able to get their heads around the technology they've put in place, and the general management have allowed the property to deteriorate.
Stayed 3 nights in Jan 2020
Response from The Management on Mar 10, 2020
Hi Steven, Firstly, we thank you for being our regular and appreciate your support over the years. As a matter of fact, the hotel has recently undergone the change of hotel management to keep pace to the continuous demand of the industry. Please accept our sincere apology and the renewed management would like to welcome you with a fresh and enhance services. We look forward to welcoming you again in near future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Red by Sirocco, the room was very spacious and comfortable to stay in. The bathroom was very nice also. The location of this hotel is quite close to Dang Wangi station (about a 5 minute walk), though we found ourselves taking a Grab more often than not. There were a nice street of great dining options leading to a big mall (opposite the Sheraton) less than 5 minutes on foot. Being 2 female travellers we didn't feel entirely comfortable going about the alleyways around this property at night. We made sure to stick to main roads and to take grabs if we were coming back later in the night. The breakfast buffet was quite good, inclusive of an omelette bar, a nasi lemak station, other hot foods (that weren't actually kept hot...), breads and pastries, and fresh fruits and vegetables. On the rooftop level overlooking the infinity pool, we always started off our day well. The infinity pool itself was the perfect temperature for hot KL afternoons, and it's usually not crowded which is good since the pool itself is not huge. Overall, a very nice stay with Red by Sirocco.
Stayed 4 nights in Jan 2020
Response from The Management on Mar 1, 2020
Dear Guest, Greetings from RED by Sirocco! We are indeed honoured to note your exceptional credit acknowledged on our hotel. We look forward to welcoming to splash you Relax, Enjoy and Dream with us in near future. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from The Management on Mar 1, 2020
Dear Guest, Greetings from RED by Sirocco! We are indeed honoured to note your high rating acknowledged on our hotel. We look forward to welcoming to splash you Relax, Enjoy and Dream with us in near future. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance, stayed there for vacation with family. Highly recommended
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and well-presented. Excellent location and good service. The only negative is the hot water in the shower turns lukewarm gradually after 3-5 mins.
Stayed 3 nights in Nov 2019

6/10 Okay

John, Melbourne, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check I was efficient and courteous but even though I had booked a room with a king bed we were initially given a twin. Upon asking at reception a king bed was found.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Receptionist, housekeeping and security staff are very friendly and polite. Room decoration is nice and they take note on comment when i mentioned this is birthday celebration. It would be great if housekeeping could do something to get rid of the smell on the corridor outside the room.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Lifts were small and slow. Long waiting time. Air conditioning in the room was not cold. Hotel was more 3stars at best not 4stars
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Rozaifee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it and very convenience. Walking distance to starting point for my SCKLM run.
Stayed 1 night in Sep 2019

10/10 Excellent

nath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms comes with balcony with city view was great
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was nice, great location. The pool bar was being remodeled but I’m sure it will be great when it’s done.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Unique decor, breakfast buffet, helpful staff and outside building mural made it easy to identify and find.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Zoe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but yet convenient. Room is spacious.
Stayed 4 nights in Jun 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Safe, Clean
Staff was very helpful and attentive to our needs. Good location for food and transportation. Loved the next door food eateries!
Stayed 6 nights in May 2019

8/10 Good

Avijit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service nice room beautiful view from woindoo
Stayed 2 nights in May 2019

10/10 Excellent

Shi Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

6/10 Okay

依

Liked: Cleanliness, property conditions & facilities, room comfort
No FREE lunch provided
They lied ya about the free lunch!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place very frienddly staff i would stay there again. The only problem is that they house keeping never changed or made or bed. Was very disappointed with that.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, room comfort and cleanliness were great. Sometimes had a long wait for the lifts and the breakfast not too my taste.
Stayed 14 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Thana on Apr 22, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us. Really appreciated. Have an AWESOME RED day ahead

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Thanaletchemy on Apr 4, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful. Room is clean and love the toiletry pack given. Only challenge is that we will get wet when it rains , alighting from the car , to collect the parking card to activate the auto park function.
Stayed 4 nights in Mar 2019
Response from Thanaletchemy on Apr 4, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

8/10 Good

Rkps, Seattle

Liked: Cleanliness, staff & service
Nice big and modern styled rooms. There is wear showing in some places, but overall good. They might want to do a little though cleaning under the beds.
Stayed 2 nights in Mar 2019
Response from Thanaletchemy on Apr 1, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

8/10 Good

jason, penang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view by the pool, good service.
Stayed 1 night in Mar 2019
Response from Thanaletchemy on Mar 25, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked most of the things about this hotel staff was very helpfull very polite and very professional but were told when checking in I had to pay tourism tax which I paid something like 40 ringgit a day but when I was checking out I had to pay little more because the person took the money couldn’t do maths properly but rest was good.
Stayed 6 nights in Mar 2019
Response from Thanaletchemy on Mar 21, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share such an awesome review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Thanaletchemy on Apr 4, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

10/10 Excellent

Promptpug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium staffs premium service
Stayed 6 nights in Mar 2019
Response from Thanaletchemy on Mar 18, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !!

10/10 Excellent

Binlinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Nice and clean ... big room and friendly staffs
Stayed 2 nights in Mar 2019
Response from Thanaletchemy on Mar 18, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !!

10/10 Excellent

Promptpug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a 5 stars service hotel !
Stayed 4 nights in Mar 2019
Response from Thanaletchemy on Mar 18, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location was nice, price was at a good discount, just odd that had to pay for parking.
Stayed 1 night in Mar 2019
Response from Thanaletchemy on Apr 1, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good!! Nice and clean. They help me everything
Stayed 1 night in Mar 2019
Response from Thanaletchemy on Mar 11, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share such an awesome review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Issues with reception staff at first but sorted out by manager. Very comfortable bed and pillows. Good room facilities including small balcony. Bar quite pricey but apparently is independent of hotel. Average breakfast but good atmosphere , views and friendly staff in restaurant.
Stayed 3 nights in Feb 2019
Response from Thanaletchemy on Mar 4, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share such an awesome review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead !

6/10 Okay

quy

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Thanaletchemy on Feb 28, 2019
Dear Valued Guest, We thank you for your excellent rating on our hotel. The RED Squad looks forward to welcoming you back to Relax, Enjoy and Dream with us in near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop pool/bar/breakfast area was fabulous, definite wow factor
Stayed 3 nights in Feb 2019
Response from Thanaletchemy on Mar 2, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share such an awesome review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead!

10/10 Excellent

Sarah Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel klcc
The room was very well organised. Large space. Very clean. Very professionals staff. Will book again.
Stayed 5 nights in Feb 2019
Response from Thana on Feb 25, 2019
Dear Valued Guest, We thank you for your excellent rating on our hotel. The RED Squad looks forward to welcoming you back to Relax, Enjoy and Dream with us in near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All meet and exceed exoectation
Stayed 1 night in Feb 2019
Response from Thana on Feb 25, 2019
Dear Valued Guest, We thank you for your excellent rating on our hotel. The RED Squad looks forward to welcoming you back to Relax, Enjoy and Dream with us in near future.

10/10 Excellent

Sunman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean hotel with nice staff. Room was very modern, clean and well designed. Area has two convenice stores and many local and international restaurants. Close to train samtation.
Stayed 2 nights in Feb 2019
Response from Thanaletchemy on Feb 21, 2019
Dear Sunman, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share such an awesome review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Thanaletchemy on Apr 1, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location. Poor service. Smelly carpets
20 minutes walk to the Twin Towers. 10 minutes to supermarket. Lobby staffs are friendly but don't know anything about the area, can't give any advice for tourist. Carpets in the room and hallways are smelly. Breakfast options is poor. Breakfast time is til 10.30. We came by 9 o'clock. Yogurt was finished. Bread, fruits, salad finished before 10. The cook at the egg station never give a sign that he acknowledges your order. He refused to make omelette even when all ingredients were there. Elevators are very small and slow.
Stayed 8 nights in Feb 2019
Response from Thana.V on Feb 14, 2019
Dear Guest, Greetings From Red by Sirocco! Thank you for staying with us and taking time to share such an awesome review. We are delighted that you had a wonderful experience with us, and that you thoroughly enjoyed your stay. Your valuable feedback is really appreciated. Regards to the breakfast issue we will look into and make sure highlight to the management. Its our goal to retain you as a satisfied guest and we hope to be given the chance to welcome you back to our hotel and serve you with our finest hospitality. Hope you have an AWESOME RED day ahead!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Thanaletchemy on Apr 1, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2019
Response from Thanaletchemy on Apr 1, 2019
Dear Guest, Good Day To You! Greetings from Red By Sirocco ! Thank you for staying with us and taking time to share review. We are delighted that you had a wonderful experience with us, Your valuable feedback is really appreciated. Thank you once again for taking the time to share this review with us and we look forward to welcoming you back again soon. Have an AWESOME RED day ahead