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Reviews of Palau Central Hotel

3.5 out of 5
Palau Central Hotel
1724 Main Street, Koror

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 148 reviews" "
Rating 8 - Good. 39 out of 148 reviews" "
Rating 6 - Okay. 5 out of 148 reviews" "
Rating 4 - Poor. 1 out of 148 reviews" "
Rating 2 - Terrible. 3 out of 148 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about Palau Central Hotel - the staff were exceptional, the food was great, rooms are well-equipped and clean. The location is near shops and dining... you get to experience island culture and life! I am sure one can opt for one of the "resort hotels", but that's would be missing a whole lot of the experience in Palau, IMO.
Stayed 15 nights in Mar 2024
Response from PCH Team on Apr 11, 2024
Alii Jan,It sounds like you truly embraced the essence of Palau during your stay at Palau Central Hotel! We're thrilled to hear that our staff, food, rooms, and location all contributed to a memorable experience for you. Embracing the local culture and lifestyle is indeed an integral part of the Palau experience, and we're glad we could provide a genuine taste of island life. Thank you for your kind words and for choosing to stay with us!

8/10 Good

Darrin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald, McLean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Convenient location.
Stayed 9 nights in Feb 2024
Response from PCH Team on Feb 26, 2024
Thank you for your review Donald.

10/10 Excellent

Joelisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and awesome pool.
Stayed 3 nights in Dec 2023
Response from PCH Team on Feb 15, 2024
Thank you for your review Joelisa :)

10/10 Excellent

Robin, Honolulu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s great value for the place.
Stayed 5 nights in Jan 2024
Response from PCH Team on Feb 1, 2024
Thank you for your review Robin :)

10/10 Excellent

Reginald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is magnificent! Nice place to bring in the New Year. Very minimal issues at this location. Only gripe is the Orange juice at breakfast time isn’t refilled after it’s empty or close to becoming empty.
Stayed 2 nights in Dec 2023
Response from PCH Team on Jan 8, 2024
Alii Reginald,Thank you for choosing our property to celebrate the New Year. We appreciate your positive feedback and are delighted that you had a pleasant stay overall.We also appreciate your constructive feedback regarding the orange juice at breakfast. We apologize for any inconvenience this may have caused, and rest assured, we will address this issue with our staff to ensure that orange juice is promptly refilled during breakfast hours. Your feedback is valuable to us, and it helps us improve our services for future guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. If you have any further comments or suggestions, please feel free to reach out. Thank you again for choosing our property, and we wish you a wonderful year ahead!

10/10 Excellent

Stephen

Stayed 3 nights in Dec 2023
Response from PCH Team on Jan 8, 2024
Sulang for the 5 out of 5 Stephen :)

10/10 Excellent

Cheryl

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with character and charm. Very helpful and friendly staff.
Stayed 5 nights in Nov 2023
Response from PCH Team on Nov 20, 2023
Thank you for the wonderful review Cheryl :)

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great location
The staff at this hotel was very friendly and helpful. They were on time to pick us up at the airport and offered transportation to our diving liveaboard. The rooms was very spacious, clean and the bed was so comfortable!...a great place to recover from the long flights and relax. The pool is smaller than pictured but suffices and the view of the Rock Islands is perfect.
Stayed 1 night in Sep 2023
Response from PCH Team on Oct 16, 2023
Alii Stephanie,Thank you for your review! We're pleased that our staff was friendly and punctual in assisting you with airport transfers and your diving liveaboard plans. It's wonderful to hear that you found your room spacious, clean, and the bed comfortable for a restful recovery after long flights. We apologize for any discrepancy in the pool size but are glad you enjoyed the view of the Rock Islands. We appreciate your feedback and value your satisfaction. We hope your diving experience was equally enjoyable, and we'd be thrilled to host you again in the future. Thank you for choosing us and for sharing your positive experience.

10/10 Excellent

Umerang

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eco conscious
Stayed 9 nights in Jul 2023
Response from PCH Team on Sep 30, 2023
Sulang Umerang!

10/10 Excellent

Richard Mark

Stayed 3 nights in Jul 2023

10/10 Excellent

Jesse

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable! GREAT FOOD! In walking distance to gift shops and grocery stores. Staff go above and beyond to assist you in parking your car and keeping you taken care of! This is a GREAT hotel!
Stayed 4 nights in Jun 2023
Response from PCH Team on Jul 2, 2023
Thank you so much for your review Jesse!

10/10 Excellent

Hotavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from PCH Team on Jul 2, 2023
Thank you for the 5 out of 5 Hotavia

6/10 Okay

Naokuni

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Parking is already busy
Stayed 3 nights in Apr 2023
Response from PCH Team on Apr 24, 2023
Alii Naokuni,We are so sorry to see you were not completely satisfied with your stay. Yes, parking can be busy between the hotel and restaurant. However, we have garage parking exclusively for our in-house guests. Take care and we hope to see you again!

10/10 Excellent

jaume

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with views Staff helped in car rental, restaurant reservations, finding tours, etc They accommodated a very early check in, essential after coming from a diving live aboard trip
Stayed 2 nights in Apr 2023
Response from PCH Team on Apr 13, 2023
Thank you so much for your review Jaume.

10/10 Excellent

Alyssa Jane Marquina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from PCH Team on May 15, 2023
Sulang Alyssa

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff.
Stayed 3 nights in Feb 2023
Response from PCH Team on Feb 25, 2023
Thank you so much Ronald :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, especially if you need a day room.
Fantastic service! Excellent room! We needed a day room while waiting for our night fly from Koror. After booking, we requested an early check in, 8am, and a rental car. All was handled via email without any trouble. Also, our scuba live aboard call the day before and asked to have us picked up by the hotel shuttle. They were waiting for us as we arrived on the dock and took us straight to the hotel. All was ready when we arrived, including the car. We requested a ride to the airport that night and they took care of that too. The staff was happy to incredibly efficient in doing all that we asked. Room and amenities were great. Our highest recommendation! Our best stay in Palau! Thank you soooooo much!!
Stayed 1 night in Oct 2022
Response from PCH Team on Oct 7, 2022
Wow David, what a thoughtful review! Thank you so much for staying with us. It was such a pleasure. We hope to see you again. All the best :)

8/10 Good

Darrin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms, fast internet
Stayed 3 nights in Sep 2022
Response from PCH Team on Oct 2, 2022
Sulang (thank you) Darrin :)

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable accommodations in downtown Koror
Palau Central is a beautiful clean establishment. They can some of the most comfortable accommodations we experienced during our stay. Everything was immaculate and well maintained. The Canoe House was also a delicious place to eat. The only thing that would’ve made it better was if it had been locally owned and operated.
Stayed 1 night in Aug 2022
Response from PCH Team on Oct 2, 2022
Alii Chelsea,Thank you so much for your review. We are so pleased to hear you enjoyed your stay. Take care and wishing you all the best!

10/10 Excellent

Darrin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean modern hotel located in town.
Stayed 4 nights in May 2022
Response from PCH Team on May 16, 2022
Thank you for your positive review Darrin. We are delighted to hear you enjoyed your stay. All the best.

10/10 Excellent

Jullis

Stayed 8 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The staff at Palau Central very helpful. Nice clean room with plenty of space and with a view of the lagoon. My flight didn’t leave until the afternoon so they extended my checkout time. If I were to return to Palau I would definitely stay here again.
Stayed 1 night in Feb 2020
Response from PCH Team on Feb 29, 2020
Thank you for your positive review. We look forward to seeing you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from PCH Team on Mar 8, 2020
Thank you for staying with us!

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
the room is very good size. just need say a small sofa and night light in it. the breakfast can be upgraded though.
Stayed 3 nights in Nov 2019

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place if you are a diver
Hands down the place to stay if you are a diver , clean and comfortable and central to all restaurants and shops
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
More a business hotel than a resort, Palau Central is nonetheless a really nice place to stay on a vacation in Palau. My room was super comfortable. The bed and bedding were fantastic. Great shower. Nice safe and wi-fi. Great AC. Nice, little balcony. Mine (on the side of the building) faced up the main road but by turning to my left, I had a really nice view of the northernmost Rock Islands. (Rooms at the back of the hotel have that view directly). The hotel has a nice, if smallish, pool with a little bridge and waterfall set within an artificial lawn. Not fancy, but nice. Breakfast was pretty good. The attached restaurant is good, and sort of loud and fun. Location, in Koror, which is pretty spread out, is pretty central. (Note that many places will pick you up if you lack a car). The hotel located me a rental car for one day with less than an hour notice -- so good service there. Also by renting a car, my airport transport became complimentary, a nice surprise. Since all flights depart at night, you can remain in room until at least 8 p.m. for one-half rate for the day. I would definitely stay here again. One more thing: Palau is awesome.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No gym made me sad
I would have enjoyed it more if there would have been a gym on site
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel environment and rooms is beautiful and comfortable. Breakfast is yummy and like a homemade. Hope I could comeback in the near future.
Stayed 6 nights in Jul 2019

10/10 Excellent

Heracleo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful facilities, great location.
Stayed 1 night in Jun 2019

10/10 Excellent

MantaLove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some balconies face the road, which is not scenic. Other balconies face the river. However, The location is great. You are walking distance to good coffee, eclectic restaurants, local museums & some shopping. Staff is attentive and very good resources of helpfulness. Highly recommend before or after a live aboard.
Stayed 2 nights in Nov 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the middle of Koror
Great AC/ fan situation in the room. Great bathroom as well, easy stand alone shower and a Korean/ Japanese toilet. Staff was helpful and is easy to walk everywhere from the hotel.
Stayed 2 nights in May 2019

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palau Central ....you got it all!
Palau Central Hotel is situated at an excellent location. Close to shopping and restaurants. The hotel staff was friendly and helpful. We had a beautiful view from our balcony. Breakfast was an array of different things and the menu changed every day. Here too, service was excellent. Would stay there again in a heartbeat. Thank you, Palau Centrak, for making our stay so oleasant!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , great stay! Look no further.
Stayed 4 nights in Apr 2019

10/10 Excellent

Nikki k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Only place we had WiFi on the island! Very nicely and recently redone rooms. First experience with a bidet!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Palau
We had an amazing experience at this hotel and would stay here again in a heartbeat! The room was clean and comfortable, the pool area was beautiful and relaxing, the breakfast was delicious and offered a great variety, the WiFi worked really well (we were worried about having reliable WiFi on a remote island), and the customer service was top notch. The location was also perfect - right on Main Street and within walking distance to shops and restaurants. Highly recommend!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

shan nin cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A choice that cannot be omitted
Newly furnished, cozy hotel, very decent n helpful staff. Endless supplies of hot berverages in the cafe lounge, after four dive a day, help relaxing very much. Nice pizza in restaurant Canoe. overall things are perfect and will revisit again
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Fantastic people who really care about you and your trip. Very generous and helpful. Breakfast included, beds so comfortable and lovely bathroom and amenities. Small plunge pool and sun deck could do with more seating and shade options but overall very good stay.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Kalamamalolo, Marshall Islands

Traveled with family
Liked: Cleanliness, staff & service
Great location, newly renovated beautiful rooms, good breakfast, staff amazing! Beds very comfortable, adjoining rooms for our family. New pool and restaurant onsite. Highly recommend.
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest places I've stayed. Beautifully designed.
Stayed 3 nights in Dec 2018
Response from Rod P on Dec 24, 2018
Alii, Thank you for staying with us at Palau Central Hotel. We hope that you had a wonderful and memorable stay with us. Hope to see you again. On behalf of your Palau Central Hotel friends. Thank you and see you again. Cheers, Rod Parandas Reservations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Rod P on Dec 22, 2018
Thank you for staying with us at Palau Central Hotel

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in Palau
Amazing find in Palau. Centrally located, spacious rooms, completely renovated boutique hotel. It's not by the beach, but if you are diving or doing day trips around the island, it's perfect. Great views from the pool facing rooms, especially on the top floor. Staff are so friendly and are very accommodating. Highly recommend
Stayed 1 night in Dec 2018
Response from Rod Parandas on Dec 4, 2018
Alii Luke, Thank you for staying with us at Palau Central Hotel. We highly appreciate your feedback. We hope that you enjoyed and had a wonderful time. Please consider us again on your next visit here in Palau.

10/10 Excellent

Patrick, Montreal, ca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff. They went out of their way to make us feel welcome and let us stay in our room even with a late flight since it was not booked . Unprecedented and greatly appreciated. I would go back without any hesitation
Stayed 1 night in Nov 2018
Response from Rod Parandas on Nov 30, 2018
Alii Patrick, Thank you for staying with us at Palau Central Hotel. We really appreciate your time in giving us such a nice commendation. We hope that you enjoyed your stay with us and meet the expectations. On behalf of you Palau Central Hotel Friends. Thank you and see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2018
Response from Rod Parandas on Dec 4, 2018
Thank you for staying with us at Palau Central Hotel.

10/10 Excellent

Marty, New Rochelle, NY

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
This is the best hotel in Micronesia with an outstanding staff.
Stayed 3 nights in Nov 2018
Response from Rod Parandas on Nov 25, 2018
Alii Marty, Thank you for staying with us at Palau Central Hotel. We are truly honored that you enjoyed and had a wonderful stay with us. We hope that you feel that Palau Central Hotel is your home away from home. Please consider us again on your next trip here in Palau. On behalf of your Palau Central Hotel friends. Thank you and see you again!