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Reviews of ERIKA Boutiquehotel Kitzbühel

4 out of 5
ERIKA Boutiquehotel Kitzbühel
Josef-Pirchl-Str. 21, Kitzbuehel, Tirol

Reviews

9.4

Exceptional

Rating 10 - Excellent. 15 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
lovely hotel,friendly staff , well located, nice food and would highly recommend.
Stayed 3 nights in Mar 2023

6/10 Okay

Melissa

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property and rooms were really nice and newly renovated. The spa staff were very nice and easy to talk to. The front desk reception people were the least friendly customer service people I have ever dealt with in my decades of travel. They clearly do not like non-Austrian or non-German tourists and made it clear to any guest who could not speak German. I would say that they were genuinely unhelpful and provided little to no customer service during my 5-night stay at the property. For example, when I asked for an additional key, I was told that our room was limited to "2 keys per room" but 2 hours later I saw that a German guest was allowed to get another key when they asked in German. When I asked for help finding a local ski instructor or help with the local ski rental shop, the receptionist told me to "go to Google" and that he did not ski and couldn't help despite clearly not being busy. Their lack of courtesy for their non-German speaking guests is very clear and they obviously would prefer to only host Germans or Austrians in their hotel. If that's the case, then they should clearly write it in their hotel description. Worst service experience ever from the reception. I was also shocked to hear the owners are Marriott which is surprising from a global chain.
Stayed 5 nights in Feb 2023

10/10 Excellent

Alexandra, Bay Harbor Islands

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique property in the heart of Kitzbühel. Staff was delightful. Our room was a bit dark (201) but very nice. We will be back for sure.
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An individual and I think until recently a long-term family owned independent hotel, the place is in a good location with very short walks to everything. The staff are very good and very decent. They care about their clients and their hotel. Good food although would say that when they have bbq on the terrace the whole two random single people can share a table thing isn’t for me! Enjoyed hotel facilities, gardens and pool. Had a very good stay and will visit again
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Just ok
Bed was decent. Room smelled of smoke. Bathroom smelled moldy. Room large but dated. Good location. View good. Food average
Stayed 1 night in Sep 2018

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Rare find, A Hidden Gem
What a rare find! Hotel Erika is a hidden gem! Full of old world and traditional charms, but with all the modern comfort without the pretensions of big hotels. Love everything here. This feels like being at home, and everyone of the hotel staff treated us with the uttermost care and respect. We didn't want to leave. After a day of skiing--wet and exhausted, what a pleasant thing to see the manager/owner standing at the door taking our wet heavy ski clothes to dry! What a luxury to sit at the atrium with traditional decors and beautiful colors and enjoy a cup of tea and cake, whiling looking at the snow falling outside. To say nothing of the pools, slides, saunas, and spas... This little hotel has something for everyone, from my 8-year-old daughter to my 80-year-old father-in-law. Perfect stay. And you don't have to rob the bank to afford it either. We've been around the world many times, and it's rare that we feel touched by the hotel.
Stayed 3 nights in Jan 2018

8/10 Good

Torben

Traveled with family
Liked: Staff & service, property conditions & facilities
2 points to improve
Great staff, Nice hotel. Two issues. First of all there was only a ski shuttle in the morning and not return (all other hotels had a return shuttle). Not great service, temperature and cleaners of pool area was not ok. Great we could charge our car
Stayed 3 nights in Feb 2024

10/10 Excellent

INGRID

Liked: Cleanliness, staff & service, property conditions & facilities
Herzliche Grüße an das freundliche Hotel Personal: vom Frühstücksservice, Empfang!, Rezeption..Wir haben uns sehr wohl gefühlt!
Stayed 3 nights in Oct 2023

8/10 Good

Christian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with nice rooms. Central location but still some distance to the main skilifts (however, shuttle offered but only until 10/10.30 in the morning. SPA was not great, had a weird smell which got ourselves and other guests coughing while in the pool. Temperature in water was quite low/cold. Breakfast was very good.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel just near the city center.
Stayed 3 nights in Mar 2023

10/10 Excellent

Werner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr schönes und elegantes Hotel mit sehr aufmerksamen Personal.
Stayed 10 nights in Feb 2023

8/10 Good

Yann

Stayed 1 night in Dec 2022

10/10 Excellent

Daniel

Stayed 1 night in May 2022

10/10 Excellent

Carl-Johan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verregnetes Wochenende in einem netten Hotel.
Alles hat gepasst - gerne mal wieder!
Stayed 2 nights in Sep 2019

10/10 Excellent

Jørgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Ylva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Semester med min man
Jättetrevligt och mysigt hotell. God mat och servicen var kanon!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful garden, beautiful people, beautiful hotel with great personality, Great kitchen and a warm and very welcoming staff. It's our 10 year old's new favorite hotel (and our dog's too; Roomservice with beef and nudels!) We will highly recomend this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service