Exterior

Reviews of Hilton Kansas City Airport

3.5 out of 5
Hilton Kansas City Airport
8801 Nw 112th St, Kansas City, MO

Reviews

7.8

Good

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mark on May 27, 2024
Thank you John. We appreciate it!

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to interstate, shopping, restaurants
Stayed 1 night in May 2024
Response from Mark on May 26, 2024
Thank you Julie. We appreciate your kind words and taking the time to share your experience with us.

10/10 Excellent

Michaella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mark on May 20, 2024
Thank you Michaella for sharing your rating with us. We appreciate it.

8/10 Good

charles

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mark on May 19, 2024
Thank you Charles. We appreciate your support.

10/10 Excellent

Linda J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W e had a wonderful night stay! Will definitely stay again.
Stayed 1 night in May 2024
Response from Mark on May 15, 2024
Thank you Linda. We appreciate that!

4/10 Poor

Jerry

Traveled with partner
No internet on an important day was running the second day No property maps or tv guide in room
Stayed 2 nights in May 2024
Response from Mark on May 12, 2024
Thank you for sharing your experience with us. Our internet provider had issues and we working diligently to get it fixed in a timely manner. I understand it was frustrating as it was for us. We do have a digital guest directory that is located via the QR code in all rooms. Thank you again.

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Shower had lots of hair in it. No internet when we arrived. Bathroom sink top had thick dust & dirt in corners. No water bottles available in rooms & machine for vending was broken on our floor. No candles in holders on dinning tables. However the staff was very nice.
Stayed 2 nights in May 2024
Response from Mark on May 12, 2024
Thank you for sharing your experience with us. I’m sorry to hear about those items. I will share with my team to ensure we address these. Please accept my apologies.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Mark K on May 10, 2024
Thank you Allan. We appreciate the rating.

2/10 Terrible

Adam

Stayed 1 night in Apr 2024
Response from Mark on May 26, 2024
I’m sorry to see we didn’t exceed your expectations on your stay with us. Please accept my apologies.

4/10 Poor

Christina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mark K on May 2, 2024
I’m sorry to see you didn’t have an outstanding experience with us. Please accept my apologies.

6/10 Okay

Dirk

Liked: Staff & service
No free breakfast
Stayed 1 night in Apr 2024
Response from Mark K on May 2, 2024
Thank you for providing feedback on your recent stay with us. We appreciate it.

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good
Stayed 1 night in Apr 2024
Response from Mark on Apr 29, 2024
Thank you for the review! We appreciate it!

6/10 Okay

Yiwei

Stayed 2 nights in Apr 2024
Response from Mark on Apr 30, 2024
Thank you for taking the time to provide a rating on your recent stay with us. I’m sorry to see that we did not provide an 5 out of 5 experience. Please accept my apologies and we hope to have you back.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and friendly
Stayed 1 night in Apr 2024
Response from Mark on Apr 22, 2024
Thank you Christopher we appreciate the kind words and rating.

6/10 Okay

Kenneth, piedmont

Liked: Cleanliness
Disliked: Staff & service
Property was fine. Breakfast was basic and poor quality. Staff demonstrated poor customer service.
Stayed 2 nights in Apr 2024
Response from Mark on Apr 20, 2024
Sorry to hear about your breakfast experience. Please accept my apologies.

8/10 Good

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Mark on Apr 20, 2024
Thank you Amanda. We appreciate your rating us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was super easy and convenient. Room was very clean and very quiet
Stayed 1 night in Apr 2024
Response from Mark on Apr 15, 2024
Thank you Catherine. We appreciate the feedback and look forward to seeing you again.

4/10 Poor

Yerania

Stayed 2 nights in Apr 2024
Response from Mark K on May 10, 2024
Thank you for taking the time to leave a rating. I'm sorry to see we didn't exceed your expectations. Please accept my apologies.

2/10 Terrible

Angela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff at check never greeted me, never smiled, didn’t offer a lot of information unless I forced the answer with a question. We called for towels for the pool for over an hour and finally sent someone for our party to get some. We asked for extra blankets and it was too late for the night staff to care who by the way was more worried about her water to speak to me. The air conditioner did not work property and when booked through Expedia it noted breakfast included but it most certainly was not. Too far away for doing anything in KC with the service we received. The only thing neat or note worthy was the pool and it was clean.
Stayed 1 night in Apr 2024
Response from Mark on Apr 14, 2024
Certainly sorry to hear about your experience. I will follow up with our team to understand what happened and ensure we have corrected these items. Again please accept my apologies.

8/10 Good

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind.
Stayed 1 night in Apr 2024
Response from Mark K on Apr 10, 2024
Thank you Josh for leaving a review and the kind words.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and easy access
Stayed 1 night in Apr 2024
Response from Mark k on Apr 10, 2024
Thank you Robert. We appreciate you taking the time to leave a review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mark K on Mar 30, 2024
Thank you Alice. We appreciate the rating!

4/10 Poor

brian

The restaurant should be shut down. The menu had no imagination. I ordered a chicken sandwich, and it took 40 minutes to come out. It was so over cooked it was tough to get down. The fry's were all stuck together. You only had one server and the kitchen wasn't doing her any favors.
Stayed 1 night in Mar 2024
Response from Mark K on Mar 27, 2024
Thank you for taking the time to give us your feedback on your recent stay with us. I am sorry to hear about your experience in the restaurant and will definitely talk with our culinary team. Please accept my apologies.

8/10 Good

Glen M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 3 nights in Mar 2024
Response from Mark K on Mar 25, 2024
Thank you Glen for taking the time to leave a rating for our hotel. We appreciate it.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Mark K on Mar 24, 2024
Thank you Mark. We appreciate your taking time to share your experience with us.

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and 24 hr shuttle to airport. I wish there was more dinning option around the area.
Stayed 2 nights in Mar 2024
Response from Mark K on Mar 21, 2024
Thank your for sharing your thoughts with us. We appreciate your comments.

10/10 Excellent

Mia Lenay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mark K on Mar 19, 2024
Thank you Mia Lenay for leaving a rating for us on your stay. We appreciate it and look forward to having you back!

4/10 Poor

LH

Reserved a king bed room and was given a small bed- not even sure it was a queen- and told oh sorry no kings available even though i had printed my expedia reservation that showed I rented and paid for a king room. This shouldn’t happen when making reservations.
Stayed 1 night in Jan 2024
Response from Mark k on Mar 21, 2024
Thank you for providing feedback on your stay with us. We apologize for not being able to provide your requested room type. We will certainly work harder to ensure these requests are met.

10/10 Excellent

Nathon

Traveled with partner
Nice clean
Stayed 1 night in Mar 2024
Response from Mark K on Mar 14, 2024
Thank you Nathan. We appreciate it!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark K on Mar 11, 2024
Thank you Theodore! We appreciate your rating. Have a great day!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff should tell you that the flight crews always get to go ahead of guests when you shuttle to the airport
Stayed 1 night in Mar 2024
Response from Mark k on Mar 9, 2024
Thank you for sharing your thoughts with us. I will definitely share with our team.

8/10 Good

Preston

Traveled with group
Liked: Cleanliness, staff & service, amenities
AC did not work great and we had to call maintenance. Some of the furniture looked to be in rough condition. But for the most part it was a great stay and they had great service!
Stayed 1 night in Mar 2024
Response from Mark K on Mar 8, 2024
Thank you Preston for sharing your experience with us. We appreciate you taking the time. I’m sorry to hear about your challenges, please accept my apologies.

10/10 Excellent

Lillianna

Liked: Amenities
Great value for hotel close to airport
Stayed 1 night in Mar 2024
Response from Mark K on Mar 6, 2024
Thank you for sharing your thoughts and feedback with us. We appreciate your time and look forward to seeing you again.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark K on Mar 6, 2024
Thank you Tammy, we appreciate the rating.

10/10 Excellent

Josh

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark K on Mar 4, 2024
Thanks Josh. We appreciate you taking the time to share your rating with us.

10/10 Excellent

Omar

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark K on Mar 2, 2024
We appreciate the rating. Thanks for sharing with us.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. The beds would have been better if they were queens... that is what we have at home. It was great to be able to park the vehicle & not worry about it. The transport to & from the airport was good also.
Stayed 1 night in Feb 2024
Response from Mark K on Feb 27, 2024
Gary, we appreciate the comments and I will share with the team. It was our pleasure to have you.

6/10 Okay

Edith

Traveled with family
Disgusting
The room was dirty and dusty
Stayed 1 night in Feb 2024
Response from Mark K on Feb 27, 2024
Thank you for taking the time to share your feedback. I am sorry to see this regarding your stay. I will certainly follow up with our team.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel convenient to airport, 24 hr shuttle. The staff went far beyond to make your stay a good one. Always with a smile
Stayed 2 nights in Feb 2024
Response from Mark K on Feb 25, 2024
Thank you Jean, we appreciate your kinds words and sharing your experience with us.

10/10 Excellent

Alisha

Stayed 2 nights in Feb 2024
Response from Mark K on Feb 27, 2024
We appreciate the rating and thank you for taking the time to leave that for us.

10/10 Excellent

Sositine

Stayed 1 night in Feb 2024
Response from Mark K on Mar 21, 2024
Thank you Sositine. We appreciate the rating.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay
Stayed 1 night in Feb 2024
Response from Mark K on Feb 24, 2024
Thanks John. We appreciate your rating on your recent stay.

8/10 Good

Sara, Rock Port

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys rock! Thank u
Stayed 1 night in Feb 2024
Response from Mark K on Feb 24, 2024
Thanks Sara! We appreciate your support.

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Mark K on Feb 24, 2024
Sorry to see we didn’t meet your expectations. We appreciate your time.

4/10 Poor

Karen, Gainesville

Traveled with family
Disliked: Staff & service
Room had no hot water, shampoo was full but conditioner was out and this is something housekeeping should have checked when preparing the room. NO WATER PRESSURE at all. Tv remote was missing. Bed was hard.
Stayed 1 night in Feb 2024
Response from Mark K on Feb 20, 2024
Thank you for taking the time to review hotel. We appreciate the feedback. I will follow up with our housekeeping team. We had no issues with water, so i'm sorry to hear that room did. Please accept my apologies.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mark K on Feb 15, 2024
Thank you Laura. We appreciate the rating on your recent stay.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mark K on Feb 14, 2024
Thank you for the wonderful rating. it was our pleasure having you.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mark K on Feb 15, 2024
Thank you Jason. We appreciate you leaving a rating for us. Look forward to seeing you again.

10/10 Excellent

Racheal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The $11.00 charge for self-parking in the outdoor unprotected, uncovered lot was ridiculous. Stop the surprise fee that one doesn't discover until check-in. Not fair to the desk clerk who has to listen the to gripes. And not fair to the surprise the customer.
Stayed 1 night in Feb 2024
Response from Mark K on Feb 12, 2024
Thank you for taking the time to review our property. We appreciate your time. I did look up on the Expedia website and it does state there is a surcharge for parking. I wanted to make sure we were giving accurate information to our guests. Again please accept my apologies.