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Reviews of Kanazawa Hakuchoro Hotel Sanraku

4 out of 5
Kanazawa Hakuchoro Hotel Sanraku
6-3 Marunouchi, Kanazawa-shi, Kanazawa, Ishikawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 494 reviews" "
Rating 8 - Good. 145 out of 494 reviews" "
Rating 6 - Okay. 29 out of 494 reviews" "
Rating 4 - Poor. 9 out of 494 reviews" "
Rating 2 - Terrible. 4 out of 494 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next to one of Japan’s most amazing gardens and within 1.5 miles of all local attractions. It’s a charming place with its own mineral hot spring. The staff was terrific. The breakfast buffet had plenty of local dishes. We loved it and would stay again.
Stayed 2 nights in May 2024

8/10 Good

Bradley

Liked: Staff & service, amenities, property conditions & facilities
Very close to the palace grounds. Restaurants were lacking in the area and well as the hotels restaurant that was booked solid with no accomodations or exceptions for hotel guests. The hotel breakfast buffet however was excellent. Uber to nearby restaurants is your best option. Call ahead first though to reserve a table. Very picturesque area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and great staff. The breakfast buffet was the best I have ever had. When you turn left out of the property and take the Moat Garden walk to the Castle it is so peaceful and quiet. The JR bus is a couple blocks away and takes you to all the sightseeing spots and train station and is the included in your rail pass ,if you have it. My daughter already asked when are we coming back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful space and hotel
Stayed 2 nights in Mar 2024

8/10 Good

Kathrin

Liked: Cleanliness, staff & service, amenities
Hotel is clean and very conveniently located next to the Kanazawa Castle. From the outside you see that the hotel is a little bit outdated. Inside the furniture is a bit old style as shown on the pictures, but everything is in very good condition. Enjoyed my stay and used the Onsen (japenese bath) every day. Can recommend staying in the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a hot spring.
Stayed 2 nights in Dec 2023

8/10 Good

Thuy

Traveled with family and small children
Liked: Cleanliness, staff & service
There are not many restaurants around the area. Hotel's restaurant is always fullly booked, not available even for guests. No microwave for self service. Guests might want have dining plan ready while staying at this hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

ERI

Stayed 1 night in Dec 2023

10/10 Excellent

MINAKO

Stayed 1 night in Nov 2023

10/10 Excellent

Brooke

Stayed 3 nights in Oct 2023

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Property was fantastic, room was spatious and luxurious. Breakfast was varied and delicious. Every evening there was a piano recital and the hot springs was really nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel next to the beautiful garden and castle park. Love the public hot bath facilities. Good buffet breakfast
Stayed 1 night in Oct 2023

6/10 Okay

menashe

Stayed 1 night in Sep 2023

6/10 Okay

menashe

Liked: Cleanliness, staff & service
מלון ישן, הבריכה עם המים הטרמים לא עבדה והמלון לא שלח לנו כל הודעה אלא רק עדכן כשהגענו ונתן פיצוי של 100₪ לכל השהות כאשר הלינה עלתה 2000₪ ל-2לילות
Stayed 1 night in Sep 2023

10/10 Excellent

dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we loved this hotel, beautiful foyer, the stained glass and the decor was so good. staff are so helpful and lovely. the rooms are spacious for japan standards. natural spring onsen is a must to try. right next to the castle and the gardens very close. markets are nearby. took about 20mins with luggage to walk from the station. they have a shuttle to take you back to the station. not many restaurants nearby. family mart about 4min walk.
Stayed 2 nights in May 2023

8/10 Good

Allan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel The Onsen is a highlight - well maintained and a treat to use. Staff especially Kaida were very helpful
Stayed 2 nights in May 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved that it was close to kanazawa castle and kenrokuen gardens and ochimo market
Stayed 1 night in May 2023

10/10 Excellent

Cruyff

Liked: Staff & service, amenities, property conditions & facilities
The hotel is just beside places of attraction such as the Kenroku-en Garden and the Kanazawa Castle Park, which are my favourite places to go whenever I visit Kanazawa.
Stayed 3 nights in Apr 2023

10/10 Excellent

Margaret W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel that is very well situated to see all the major sights of Kanazawa especially the park and castle. We loved our two nights there and greatly appreciated the service and attention we received from the wonderful staff. Very comfortable room.
Stayed 2 nights in Mar 2023

10/10 Excellent

Satomi

Stayed 1 night in Apr 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are wonderful, so helpful and friendly. Comfortable and large rooms. Room amenities and complimentary refreshments great! Nice atmosphere amd lovely onsen facility. Close to major places of interest, gardens, markets, castle . Love staying at this hotel!
Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Amazing! Loved this hotel. Great ambiance, excellent food, hospitality and wonderful onsen! Hotel shuttle very convenient.
Stayed 2 nights in Jan 2023

10/10 Excellent

Victoria

Stayed 2 nights in Feb 2023

4/10 Poor

Waka

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

WAKASA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Teri, Aiea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old - probably one of the first premium hotels in Kanazawa. We were surprised to find that the air conditioner's temperature could not be regulated in the room - it's set for the entire property and it was way too warm for us. Japan's Spring and Summer seasons can be hot and muggy and we really needed a colder room!!
Stayed 2 nights in May 2022

10/10 Excellent

Ayuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Teri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Location was wonderful. Great walking distance to lots of attractions. Staff were very friendly. Breakfast was tasty with a variety of options. Would definitely recommend.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Amy, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They welcome me and my family at first enter the hotel. Welcome tea was nice at rounge , was very confortable. Room was clean and confortable bed. The big bath area was fantastic.I enjoyed and relax. I will go back next time when I go to Kanazawa.
Stayed 1 night in Nov 2019

8/10 Good

Jadine Y

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good - almost.
The "Tahsho Classical" interior design of the facility was nicely done. I also loved the big public onsen. The missing element is a grand lounge with high-end drinks. I ended up going out for this, but noticed other hotels in Kanazawa had amazing bars/lounges. If you don't want a drink after a long day of touring, then this won't matter.
Stayed 1 night in Oct 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Best place we stayed during our 17 day Japan trip! We stayed in Air bnb's, Ryokans, a mountain hut on Mt Fuji and a Ryokan. This hotel was by far the most comfortable. We stopped by the tourist info desk at the train station before grabbing a taxi to the hotel. The woman at the tourist desk was very pleased and excited about our hotel choice, telling us how central it is, that it is a famous hotel and the best in Kanazawa. We think she was right! Best amenities (everything was complimentary), superb breakfast, expert hospitality from staff and amazing onsen! Would go back to Kanazawa just to stay here again. Stayed in luxury executive suite. Perfect in every way
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great except: the mattress was so hard that neither my wife or I could sleep well. People liking or needing hard mattresses would be well served here.
Stayed 1 night in Aug 2019

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We spent 4 nights in Kanazawa with our 3 kids this June. The hotel was conveniently located to the castle and gardens but 6-8 blocks away from most other hotels and good food options. The hotel staff were friendly and provided excellent service. The hotel itself was badly dated and desperately needs updating. The hallway to our room smelt like cat pee and smoke despite this being the non smoking area. The breakfast was mostly traditional Japanese breakfast which we paid for but did not eat after the first day. I would recommend a hotel closer to the outdoor market and shopping district as they are more modern, still convenient to major sites and have better access to dining options.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great Japanese hotel, with European style - regular and good beds and all the common European facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, spacious room. Friendly staff who were more than happy to help
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Amazing” does not do this place justice ! Everything is perfect from staff to the hotel itself.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Travler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old school vibe of this hotel! Don’t miss the hot spring on the basement level, lovely experience.
Stayed 2 nights in Dec 2018

8/10 Good

CocoTabs

Liked: Cleanliness, staff & service
Not exactly on the bus route to/from the train station but well located to the Castle and the Gardens. Buses are only 100Y (shopping bus) or 200Y normal bus but everything is walkable in this town. A hotel for old Japanese tourists really. It's definitely seen better days...
Stayed 3 nights in Dec 2018

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We booked 2 adults and 1 kid in this not cheap hotel. Hoping can give my husband and daughter a Japanese flavor experience. The hotel is old and looks very poor from outside. Inside has some nice lighting and colorful windows. Upon our arrival, the staff advised us that we didn’t pay for kid breakfast, as the amount is not significant, we didn’t argue but didn’t understand why we booked 3 including breakfast but kid is not excluded (very confusing). Then went into this traditional room, quite small, everything only provided for 2 people- 2 futons; pillows; quilts. The instructions show as 2 twin futons but staff said futon only has one size, we have to pay extra over 6000 yen for another set. Eventually the hotel manager, a very nice lady, helped out but the experience is confusing, misleading and not very pleasant. This is one of the most expensive hotels we lived. Not happy about it. But thanks for the lovely lady manager still.
Stayed 1 night in Dec 2018

10/10 Excellent

Amy, Seattle

Liked: Staff & service, amenities, property conditions & facilities
Had a wonderful stay at this hotel. We had a deluxe Western style room which was comfortable and nicely appointed. The breakfast buffet had all kinds of offerings, both Japanese and Western -- and the coffee was good. (Just don't get there at the last minute -- some things run out!) Staff were friendly and helpful. And I loved the onsen. Lots of women scrubbing away and then dunking. Being next to the Castle and very near the park was great also.
Stayed 3 nights in Oct 2018

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

10/10 Excellent

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018