19, Jalan Sentral 24, Taman Nusa Sentral, Nusa Jaya, Johor Bahru
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
TERRIBLE. The walls are so thin that you can ear people speaking ( very loudly, even at 5am) at the reception. If you turn on the air condition you can also ear the very loud noise of the water in the tubes. The bathroom was clean, the room was decent. In overall, considering the price, it is fine for one night no more.
Denis
Stayed 10 nights in Mar 2020
Response from Gem hotel on Mar 21, 2020
Hi denis, we are sad to learn that you have a bad experience during your stay. May we find out which room you are staying? Our walls are all fire proof bricks. The sound proof should not be an issue. We will investigate internally who is speaking loudly at 5am in the morning at reception. Thanks a lot for your feedback, we will endeavour to improve on these aspects.
The bath tab did not function n the staff never change the room for us and we couldn’t bath n end up to check from the room with so much of disappointments in the early morning 6 am. Already late check but they never done anything clearly very very very terrible stay
Verified traveler
Stayed 1 night in Feb 2020
Response from Andy on Mar 7, 2020
Hi guest. We apologise for the bad experience. May you be able to tell us which room you stayed. We will investigate this matter in detail.
6/10 Okay
Verified traveler
Traveled with family
Dec 3, 2019
Ok.ok.ok.ok.ok
Verified traveler
Stayed 1 night in Nov 2019
6/10 Okay
Verified traveler
Sep 9, 2019
Liked: Cleanliness
Fair rating hotel. Just for a good short stay. Nothing much.
Verified traveler
Stayed 1 night in Sep 2019
Response from Darren on Oct 17, 2019
Thanks for your valuable feedback. We will endevour to do better.
4/10 Poor
Verified traveler
Feb 12, 2019
Liked: Property conditions & facilities
Disliked: Cleanliness
They didn't make up the room since I stay there for 2 days
Everything in the hotel is great for single occupancy, location is pretty bad as taxi is hard to come by, you have to “Grab” to get to where you want to go. Food is also hard to find as many shops around that area is closed.