1 bedroom, premium bedding, in-room safe, desk
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Reviews of Odyssey Luxury Apartments

4 out of 5
Odyssey Luxury Apartments
164 Rivonia Road, Sandton, Gauteng

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 84 reviews" "
Rating 8 - Good. 25 out of 84 reviews" "
Rating 6 - Okay. 17 out of 84 reviews" "
Rating 4 - Poor. 5 out of 84 reviews" "
Rating 2 - Terrible. 10 out of 84 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not the best
Unit was very dirty, floor in bathroom covered in hair, and a lot of maintenance is required in the unit. Bath towels are so tiny, and very stained and had hair embedded in the towels Shower had no pressure, shower head attached with tape. Where tiles are broken in the shower the problem was resolved with silicone. Walls and ceiling very dirty and aircons dont work
Stayed 5 nights in Jul 2023

10/10 Excellent

BahPna, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Great personnel. Very professional and kind. The location is wonderful and safe.
Stayed 1 night in Aug 2023

10/10 Excellent

Allan Omondi

Stayed 5 nights in Apr 2023

4/10 Poor

Kgalalelo

Stayed 2 nights in Dec 2022
Response from Manager on Jan 19, 2023
We note your rating, however we are not aware of any complaints from your end .You are a returning guest and as such we would have liked to rectify any issues whilst you were in house .

6/10 Okay

Sebastian

Liked: Cleanliness, room comfort
Great Place, good stay but false Advertising
My stay was a mix bag, let me start with the bad. I booked a Standard Twin Room which showed a Couch, nice big balcony and a Washing Machine. When I arrived they gave me a narrow room, with a 60cm desk, a stool and a 40cm wide balcony. After a long discussion the 'Manager' told me that I was correct with seeing pics of an Apartment and not the Twin but the description was correct and I should have seen it. Totally false Advertising on their part. They asked now for an extra fee, which I wasnt willing to pay. Long story short: Hotel.com compensated me with a voucher and the Manager gave me a better rate for the room on the pictures I booked. Now the good after the first bad impression. The room were BIG. Nice view, good bed, the cleaning lady, the inside and at the gate guards are very lovely. I spoke to the manger about the deposit issues mentioned on the reviews and she said its a problem with international cards, so I gave them cash which I received back on checkout (exactly the same notes I gave them). What I want to mention to their benefit as well. They have updated the pictures now, which reflects the correct room. I only can recommend the upgrade to the bigger apartment. Its worth the extra money. Overall. If they would have upgraded me based on their mistake it would have been a fantastic stay, The initial discussion and suggestion that I did a mistake by not reading the description even tho the pics showed the bigger room, was just a bad start for a great stay
Stayed 5 nights in Mar 2022

10/10 Excellent

Ayanda

Stayed 1 night in Jan 2022
Response from Mogie on Feb 24, 2022
Thank you for your review . I am glad you enjoyed your stay .

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
A potential SCAM
I just wish I had paid more attention to what some of the other reviews said about Odyssey. It was a terrible stay for my family and I. There also seems to be a scam with the rooms. What you see in the pictures is NOT what you will get. Really, it was just a terrible experience through and through.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
in my room locker was locked , and the chimney was not working and crockery not clean well , other amenities was good
Stayed 6 nights in Mar 2021

4/10 Poor

DP

Stayed 1 night in Mar 2021

8/10 Good

Sharon

Liked: Cleanliness, room comfort
SA Hockey Training Camp
Accommodation was very central to all our hockey games. Room was spacious and tidy. So nice to have a bath AND shower. Security was very friendly and helpful.
Stayed 2 nights in Nov 2020

4/10 Poor

Preggy

Business traveler
Disliked: Cleanliness
Poor Standard
The cleanliness of the off the apartment was not up to standard Stained Tatty towels Discoloured Bedding The kettle was fouled , up , and even though i left it out to be found , it was put back as is Iron Did not work Wont book there again
Stayed 3 nights in Aug 2020

6/10 Okay

Seun

Liked: Cleanliness
I hate the studio room no chairs in it
Stayed 6 nights in Mar 2020

8/10 Good

Vusumuzi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

8/10 Good

Lucy

Traveled with family
Liked: Property conditions & facilities
Fun!
We had a pleasant stay at the venue. The housekeeper was very responsive to the issues that we raised.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. I'd never stay there again. The rooms were nasty and the service poor
Stayed 1 night in Oct 2019
Response from Mogie on Nov 15, 2019
We strive to meet guest expectations at all times. We are sorry that we could not meet yours. Please contact us with feedback with what you encountered as issues that require intervention .

2/10 Terrible

Grant

Disliked: Staff & service, property conditions & facilities
Not recomended for female guests.
The experience was really bad and I would seldom if ever say this about any accommodation in Johannesburg. Apartments of this nature needs to have 24 hour access to skilled management. This was not the case. Noise by other guests is not managed appropriately and the security guard is your last line of defense when things go wrong. They are unapologetically unprofessional and not even close to expectations.
Stayed 4 nights in Oct 2019
Response from Mogie on Nov 15, 2019
We have a 24 hour staff on duty and we have an emergency number listed in the directory .. We pride ourselves on tight security especially for women travellers .

2/10 Terrible

King, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities
it's a scam and you Expedia as a credible entity is aiding them to rob customers
Stayed 2 nights in Sep 2019
Response from Mogie on Nov 15, 2019
I am sorry that we have not met your expectations. Had you reported to Reception we would have dealt with your issues .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Management on Sep 25, 2019
Thank you for the review

2/10 Terrible

Eduardo

Business traveler
Disliked: Cleanliness, staff & service
the worst place ever never to go back
Bad security, worst service that anybody can have plus i was robbed at gun pointed right at the gate nobody did nothing to help because they took forever to open the gate (superior orders) so that allowed the thieves time to do their job, they took my phone, watch and some shopping bags i made that had shoes, sneakers, that was a inside job because i could track on my laptop and see where was my cell phone (iphone) and was inside property on the other side that i was staying and i even said and show that the police but nothing was done, funny thing they even ask me where that place was, yeah i'm the tourist, well i have check out and so far they didn't even return my security deposit it has past more than 15 days i already sent e-mails asking that but no even a word, yeah this was the worst place i ever been in my life besides being robbed thanks God i'm alive thats the only think i can see good in all this
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Management on Sep 25, 2019
Thank you for the review

8/10 Good

Pataida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Debbie on Jul 15, 2019
Thank you for the review score. We really appreciate it

6/10 Okay

Beatrice, Lusaka

Liked: Cleanliness, amenities, property conditions & facilities
The studio beds were too tiny. Good for children but not adults.
Stayed 1 night in Jun 2019
Response from Odyssey on Jul 27, 2019
Thank you for your review

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
I’ll be back
Great Value for Money
Stayed 2 nights in Jun 2019
Response from Debbie Odyssey Manager on Jun 26, 2019
Good Morning, thank you for your great review and score. We really do appreciate it. Hope to see you soon.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in very bad. Room very bad: tv not working. No table for work. Not wifi signal.
Stayed 1 night in Jun 2019
Response from Debbie on Jun 14, 2019
Good Morning, Thank you for your your review, please can you be so kind as to advice your name and in which room you were allocated to so that management can sort this out immediately? Much Appreciated

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Place is very clean and in a good area. Only bad experience was the 8 hour power cut on my first day as well as some people making too much noise at night and early in the morning.
Stayed 3 nights in Jun 2019
Response from Debbie on Jun 14, 2019
Good Morning, Thank you for your review, we humbly apologize for the power outage unfortunately we also have not been informed about this. We also have a very strict policy any noise and I will investigate why this has not been resolved immediately. Much Appreciated

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Debbie on Jun 10, 2019
Good Day, Thank you for your rating, we do appreciate it.

4/10 Poor

Gift

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
No Electricity
not so good. i was working from the hotel when electricity went off the whole day even my first knight there was no electric. they have bad wifi connection
Stayed 3 nights in Jun 2019
Response from Debbie on Jun 14, 2019
Good Morning Mr Gift, Thank you for your review, we humbly apologize for the electricity "Load Shedding", unfortunately this was out of our control and was not informed about this either.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Debbie on Jun 10, 2019
Good Day, Thank you for your rating - We really do appreciated it.

10/10 Excellent

mihloti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very beautiful and i enjoyed my 1 night stay. The only thing which it didnt suit me well was the holding deposit because they said is for breakages but when u check in no 1 goes in with you to check if all items are there on ur arrival but they inspect when u check out.
Stayed 1 night in May 2019
Response from Debbie on Jun 10, 2019
Good Day, Thank you for your review , and bringing to our attention that no one pre-checked your apartment on arrival.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Debbie on May 13, 2019
Thank you for your rating. We appreciated it. Regards, Odyssey Management

10/10 Excellent

Stan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable modern apartment (spacious and new), close to everything - shops and restaurants and very safe.
Stayed 5 nights in Apr 2019
Response from Debbie on Apr 24, 2019
Good Day Stan, Thank you for your great review, we are very pleased you enjoyed your stay with us. Hope to see you soon again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Debbie on Mar 26, 2019
Good Day, Thank you for your rating.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Odyssey on Apr 7, 2019
Thank you for your rating

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The check in was not brilliant as email confirming my booking was only received by Odyssey a few minutes before I arrived... So I had no room booked at the start.. The manager Debbie worked her magic and I got a room in the end. The Apartment was beautiful. Very clean, quiet and very modern.
Stayed 3 nights in Dec 2018
Response from Debbie on Jan 5, 2019
Good Day, Thank you for your review. We are very pleased you enjoyed your stay with us. Regards, Debbie Odyssey - Manager

2/10 Terrible

ADEBAYO

Disliked: Staff & service, property conditions & facilities
Worst experience ever
My family’s stay was very very horrible, horrible customer service, power outbreak, lift(elevator) not working for days, only one air conditioning working. Please stay away from this property. They saw my complaints and didn’t care to answer. I have never seen such in a 4 star hotel . Owner of property needs a fresh management, if not this property will crash ..
Stayed 5 nights in Dec 2018
Response from Debbie on Jan 7, 2019
Good Day Mrs Adebayo, We humbly apologize for the lack of service you received from our staff. I can insure you this is not the way we treat any of our guests. Regarding the power outage, unfortunately this is out of our control, the lift also unfortunately was out of our control as it was out of order the second week into the festive season and no company had any stock of the motor we required. I hope this will shed some clarity on the situation. Regards, Debbie - Odyssey Management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Debbie on Dec 28, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was awful, I had paid upfront but the lady could not find our booking. Eventually I saw my name on a printed page lying on her desk. The Hotel is very noisy, Friday Morning we were woken up to staff screaming and shouting to one another at 7am. Friday evening, when returning to the hotel we found the door open with the keys inside...the cleaners left it for anyone to help themselves! Then, when checking out the hotel has the cheek to check that we didn't steal anything (after leaving the room open for all and Sundry)!!!! The room was neat and clean and the location was good. I guess it is a cheap hotel so you get what you pay for.
Stayed 3 nights in Nov 2018
Response from Debbie on Jan 5, 2019
Good Day Anonymous, Thank you for you review. We will look into the matter and revert back as soon as possible.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend having coffee/tea provided as not many arrive with these items especially when checking in late
Stayed 3 nights in Jul 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

6/10 Okay

Michaela

Disliked: Cleanliness, property conditions & facilities
Such potential but so disappointing
The room stank of stale smoke even though the rooms are non smoking. Noise policy of the building was not enforced.
Stayed 5 nights in Jun 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for taking the time to review our property.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Comfortable. Clean and quiet.
Stayed 14 nights in May 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

10/10 Excellent

Lezaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

4/10 Poor

Melanie

Liked: Cleanliness
Disliked: Staff & service, room comfort
Will give this place a miss in the future
Not very accommodating of international guests, no flexibility of early check in or late check out - these had to be by prior arrangement at high cost. No one is available to assist in the evenings - I needed a hairdryer, which I found strange that the room did not include this, as it standard in every hotel that I have stayed in. No one could assist me until the next morning, and I was late for my appointment as result of this. No carpets were in the room, in the middle of winter, it is not pleasant to get out of bed and place your feet on cold tiles. No complementary water. Driving in through the security gate late one evening I was tailgated, the security at the gate did nothing to stop the car behind me and question them. Not good in a city where hijackings are rife. Was not good value for money at all. On the positive side, it is centrally located and given that it is a fairly new building, the apartment was clean.
Stayed 4 nights in May 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for the review.

2/10 Terrible

A C

Liked: Property conditions & facilities
Disliked: Staff & service
Admin poor an not available Nit attending to noisy guests 4am
Stayed 2 nights in May 2018
Response from Odyssey Management on Jul 25, 2018
Thank you for the review.

10/10 Excellent

Abigayil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. Home away from Home.
Stayed 5 nights in May 2018
Response from Odyssey Management on Oct 15, 2018
Thank you so much for your Review, we hope to see you soon

10/10 Excellent

Imraan Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice if you want to stay in Sandton area
very nice and comfortable, Wifi was good as well. quiet area
Response from Reservations on Mar 29, 2018
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reservations on Mar 29, 2018
Thank you