Building design
Check availability

Reviews of Gardenia Boutique Hotel

4 out of 5
Gardenia Boutique Hotel
14 Portland Ave, Craighall Park, Randburg, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 36 reviews" "
Rating 8 - Good. 9 out of 36 reviews" "
Rating 6 - Okay. 3 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Monzikans

Traveled with family
Liked: Room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Sheila

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing. Bed linen not ironed. Duvet hanging out of duvet cover. No blanket provided. When I asked for one, it was damp. White curtains and blinds in bedroom and bathroom were black with dust. Only one towel each provided. Soap container used by many before us. Towel rail broken. No coffee provided, only many packets of sugar. Poolside furniture not clean. Definitely not 4 star!
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Amazing place to relax. Pools are stunning. One eco and one filtered
Stayed 2 nights in Jan 2022

8/10 Good

Rob

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Itumeleng

Stayed 1 night in Dec 2021

8/10 Good

Nontokozo

Traveled with group
Liked: Amenities, property conditions & facilities
We enjoyed our stay. Checking in was a breeze.. The pool is refreshing and clean. One staff member refused to help me with carrying a chair. Said her leg is painful... Staff members need to give guests some sort of privacy, they sat and watched us swim and passed comments it was uncomfortable. The room is nice and big. We really enjoyed our stay... Will be returning for sure
Stayed 1 night in Dec 2021

8/10 Good

Amrish

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

annaliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Loved our stay here. We were grateful to be given a free upgrade to the exec suite which was huge and very comfortable. Staff are very friendly and kind. The hotel was quiet and peaceful. Location is good, breakfast was great. Overall well worth the price in my opinion.
Stayed 2 nights in Oct 2020
Response from The Gardenia Team on Oct 20, 2020
Hi Annaliza, Thank you for taking the time to leave us such a great review. We are glad to hear that our friendly staff and peaceful hotel lived up to your expectations and we hope to see you soon again at Gardenia Boutique Hotel. All the best

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Jozi
I had a great experience- Staff very friendly and helpful. Breakfast was awesome. Room very clean nad bed extremely comfortable. Very well prized. Will definitely be back.
Stayed 1 night in Sep 2020
Response from The Gardenia Team on Sep 21, 2020
Hi, Thank you for taking the time to leave us a review, we are happy to hear and see that our friendly staff made your stay much more memorable and we hope to have you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Gardenia Team on Jan 28, 2020
Hi, Thank you for leaving us a great rating, we hope to see you soon again.

10/10 Excellent

Tebogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed
I spend one night there and the room was spacious and clean. Bed was very comfortable. I had one of the best ormlet for breakfast, it was really good.
Stayed 1 night in Oct 2019
Response from The Gardenia Team on Nov 5, 2019
Hi Tebogo, Thank you for taking the time to leave us such a great review we are happy t see that you enjoyed your stay and that our breakfast was one to remember. We hope to see you soon again All the best

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from The Gardenia Team on Oct 22, 2019
Hi, Thank you for taking the time to leave us a review, we are glad to see that you enjoyed your stay with us and hope to see you soon again. All the best

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Tyron on Oct 7, 2019
Thank you for your positive feedback - much appreciated

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Lovely big room and opened up onto a lovely pool and garden area . Very peaceful and quite and with easy distance of centre of Johannesburg
Stayed 3 nights in Aug 2019
Response from The Gardenia Team on Sep 9, 2019
Hi, Thank you for taking the time to leave us a review, we are glad to see you enjoyed your stay with us and hope to see you soon again. All the best

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019
Response from The Gardenia Team on Jul 4, 2019
Hi, Thanks for the great review. We hope to see you soon again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from The Gardenia Team on May 27, 2019
Hi, Thank you for the review, we are glad you enjoyed your stay with us and hope to see you soon again. All the best

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
Clean room and hotel grounds, friendly staff and efficient check-in. Great value for money.
Stayed 1 night in May 2019
Response from The Gardenia Team on May 10, 2019
Hi, Thank you for the great review, we are glad you enjoyed your stay and hope to see you soon again!

10/10 Excellent

N.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location and close to shops and restaurants. Staff were very friendly and helpful through out my stay. Will definitely stay here again.
Stayed 7 nights in Mar 2019
Response from Team Gardenia on Apr 4, 2019
Hi, Thank you for the kind words and review of our establishment. We are glad you enjoyed your stay with us and hope to see you soon again. All the best

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from The Gardenia Team on Feb 12, 2019
Hi Heather, Thank you for staying at Gardenia Boutique Hotel, we hope you enjoyed your stay and hope to see you soon again in the future. All the best

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small hotel, great staff good location
Wonderful boutique hotel, great staff and good location. Perfect!
Stayed 3 nights in Dec 2018
Response from Tyron on Jan 9, 2019
Thanks for the Kind words Alyson, we glad you enjoyed your stay and hope to see you soon again. All the best

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Staff & service
Not so good experience in nice setting.
I will first share the negative and then the positive. I did not feel welcome on arrival as the check in was just taking me to the room and saying there is the wifi password and no further explanation or details. The airconditioner is too small for the room and struggles to cool down the room, the towel rail is broken, the desk lamp is broken and the coffee capsule machine is broken. After about 3 hours of arrival I noticed there was no water, I went to management and they informed me that a pipe burst in the neighborhood. Off course this is not in control of management, but communication is. The next morning I again went to management to ask whether they can not provide some way for us to flush our toilets - I would at least have expected communication in this regard, but none. I ended up using the dustbin and water from the geyser to flush the toilet and had to pay for a gym close by to take a shower. When I sat down for breakfast the first morning, I honestly had no idea what to do to get coffee as no staff approached me, althought there was a number of staff members in and around the kitchen. I eventually approaced them and asked where do I get coffee, to which they replied: hot or cold milk? The positive, the size of the room and bathroom is nice and large. The shower is nice as well as the towels and bedding. Setting with swimming pool is nice. The breakfast was well prepared and tasty. Fast internet with great connectivity.
Stayed 2 nights in Dec 2018
Response from Tyron on Dec 12, 2018
Hi Chris, Thank you for your valued feedback and our sincere apologies for the bad experiences you had while staying with us. All of your issues have been raised with the relevant people so that they can rectified. We aim to give our guests the best possible experience while staying with us and hope we can make it up to you in the near future when you stay with us again. All the best

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gardenia Boutique hotel.
Tyrone and all the staff couldn't do enough for us. You need a car but there's a marvellous shopping centre across the street and lovely restaurants nearby. Uber are cheap and plenty of them. Will return.
Stayed 8 nights in Oct 2018
Response from Ty on Nov 28, 2018
Thank you for your positive feedback. We are delighted that you enjoyed the convenience of our location and Uber does allow ease of access. We look forward to your return!

10/10 Excellent

Carolyn, Orlando, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel. The management and staff are wonderful and very accommodating. A great setting with beautiful rooms and amenities. I know where I will be staying whenever I am in Johannesburg.
Stayed 1 night in Oct 2018
Response from Tyron on Oct 15, 2018
Hi Carolyn, Thank you for the kind words, we hope to see you soon again. All the best

10/10 Excellent

Craig

Really great venue for an overnight stay. Staff very friendly and outgoing. Only negative was there was only one bath towel.
Stayed 1 night in Sep 2018
Response from Tyron on Sep 18, 2018
Thanks Craig - much appreciated. We will follow up on the towel situation. We hope to see you again!

6/10 Okay

Verified traveler

Amazing room, slow service
The room was amazing, very spacious and lovely, the garden was beautiful and the location was perfect, although i was out the whole day my room was not made up when I came back and ther was no phone in the room to call for house keeping, I was not given a remote for the front gate and the service for opening the gate was rather slow
Stayed 2 nights in Aug 2018
Response from Tyron on Sep 3, 2018
Thank you for your review and feedback. We are delighted that you loved your room and the facilities. Regarding the remote for the gate, we do not issue our guests with remotes. I will look into what happened with housekeeping, we do apologise.

10/10 Excellent

Robert

Great place to stay
Excellent room, very nice boutique hotel
Stayed 5 nights in Aug 2018
Response from Tyron on Aug 29, 2018
Thanks so much for the great review. It was a pleasure having you stay with us!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfy and spacious. There breakfast was delicious.
Stayed 1 night in Jul 2018
Response from Tyron on Jul 26, 2018
Thank you for your positive feedback - we do pride ourselves on serving a GREAT breakfast - its the best way to start the day.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Rooms are large and nice. Location is great.

8/10 Good

Gerrit, Sabie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, conveniently located
Lovely place that is within walking distance of the Hyde Park Shopping area. Also close to many other places worth visiting.

8/10 Good

Phakamani, Amanzimtoti, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel, excellent service, but that Jan Smuts Road is just too busy, and it makes it slightly unpleasant to get in and out of the place, but overall a good experience, I would visit it again.

4/10 Poor

Stefan

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Könnte ein schönes Hotel sein, ist aber ungepflegt
Das Hotel könnte schön sein. Wir haben uns aber leider überhaupt nicht wohl gefühlt. Unser Zimmer (Executive-Suite, 2 Schlafzimmer, Gartenblick) war sehr gross und geräumig. Aber leider wird nicht gereinigt und auch sonst nicht zu dieser Unterkunft geschaut: - die Sofas waren so schmudelig, dass sich niemand drauf setzen wollte - am Boden fanden wir Essensreste von unseren Vorgängern - die Bettlaken waren an den Enden gerissen - beim Check-in war kurz jemand vor Ort; als wir die Probleme mit dem Zimmer melden wollten, war bereits niemand mehr da - beim Check-out war ebenfalls niemand vor Ort - das Morgenessen war extrem dürftig (z.B. nur Toast-Brot) Wir können diese Unterkunft definitiv nicht empfehlen und werden auch selber nie mehr hier buchen. Eigentlich schade, denn von aussen sieht die Unterkunft sehr schön aus.
Stayed 1 night in Apr 2023

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
O Hotel e excelente com quartos super espaçosos e confortáveis e vista para uma deliciosa piscina. O staff e muito prestativo e educado e o café da manhã muito especial. Recomendo muito este hotel para quem deseja passar uns dias em Joanesburgo!
Stayed 2 nights in Mar 2020
Response from The Gardenia Team on Mar 29, 2020
Hi Fernando, Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us and that our breakfast made your stay that much more special. We hope to see you soon whenever you are back in Johannesburg. All the best

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from The Gardenia Team on Dec 18, 2019
Hi, Thank you for the great rating! We hope to see you soon again. All the best

10/10 Excellent

Antonius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer gerne wieder !
Eine sehr schöne Unterkunft, mit tollem Personal und leckerem Frühstück, komme immer sehr gerne.
Stayed 1 night in Nov 2019
Response from The Gardenia Team on Dec 10, 2019
Hi Antonius, Thank you for the great review, we are glad to see that you enjoyed your stay as always. We hope to see you soon again. All the best

4/10 Poor

Francisco Jr

Disliked: Property conditions & facilities, room comfort
NÃO É UM HOTEL
Ficamos apenas uma noite nesse hotel. Ficamos muitas vezes em hotéis boutique pela qualidade que tem. Escolhemos a suíte executiva para uma melhor acomodação Esse apartamento que nos apresentaram tinha cheiro de mofo. Acho que nao era usado a algum tempo. Quarto frio. Gelado. A noite NAO TINHA ÁGUA QUENTE. Não havia ninguém no suposto hotel para dar atendimento. O guardião nos passou que a falta d’água era por conta de muito uso dos outros hóspedes. 3 banheiros no quarto e não tinha agua quente. Pedi para chamar alguém e uma hora depois apareceu um menino de chinelo Sem identificação que não entendia nada. As tvs com fios expostos. O café da manhã não existia. Era uma senhora que cozinhava o que vc pedisse. Pedi um misto quente. Mas não tinha presunto. Básico do básico. Pior que hotel de beira de estrada. Trata se de air bnb disfarçado de hotel. Não recomendo estadia. De boutique nao tem nada. Foi lamentável. Deveria ser classificado como 2 estrelas no máximo.
Stayed 1 night in Jul 2019
Response from Team Gardenia on Aug 26, 2019
Hi Francisco I have discussed your review with the staff involved in the above comments - Regarding the temperature of the room, July is winter in Johannesburg and the temperature on the 24th July was 15deg..very cold. Each room has a fully operational airconditioner for hot and cold temperature settings and underfloor heating in the bathrooms and each room also has extra blankets for these particularly cold nights. 2. The hot water situation was a plumbing issue - we contacted our plumber immediately and when we asked you if we could send our plumber to you to sort it out - you declined. We also offered to assist with alternative bathroom in room 10 so you could have a hot shower, you also declined that offer. The MAN who came to your room to assist was off duty - which is why he was in flip flops but he came to try and help and assess the situation so we could help you. 3. Our breakfasts are made to order - we ALWAYS have bacon which is standard on an English Breakfast. In closing- we do understand your frustration regarding the lack of hot water and apologise for that profusely, as per a conversation you had with our Manager earlier that day - you were impressed with the Hotel and your actual words to him were - you and your wife loved your suite. You do not mention in your review that the Manager personally drove you to take you shopping for wines which you were grateful and impressed with the level of his service. Whilst we do not usually go into such detail with our review responses, we do feel that this review was uncalled for and is not a true reflection of our establishment or our service levels and commitment to our guests.