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Reviews of Jinja Nile Resort

3.5 out of 5
Jinja Nile Resort
P O Box 1553, Jinja, Eastern Region

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 42 reviews" "
Rating 8 - Good. 13 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Amenities
Such a lovely place and so peaceful. Everything was wonderful and the staff are amazing. We will definitely be back again.
Stayed 2 nights in Apr 2024

6/10 Okay

Lyndon

Ok view of the Nile. Poor dining options.
Stayed 1 night in Mar 2024

8/10 Good

Charles

Stayed 1 night in Feb 2024

8/10 Good

JESS, Tulsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the River Nile. Pool was closed for renovations and we were not in informed prior. Friendly staff and excellent food.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff are very friendly and housekeeping was great as well. The restaurant food was great as well as the included breakfast. My only complaint is that the pool area was under renovations. I wish that would have been advised at the time of booking. But, it needed to be done and in a few weeks the pool area will be completly remodled for the summr guests.
Stayed 3 nights in Jan 2024

10/10 Excellent

justus

Stayed 1 night in Jan 2024

10/10 Excellent

Elena

Stayed 7 nights in Jan 2024

2/10 Terrible

Evelyn

Stayed 1 night in Dec 2023

10/10 Excellent

Alethia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Karim

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Karim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right at the Neil river, very good staff.
Stayed 1 night in Sep 2023

4/10 Poor

PAUL

Business traveler
Disliked: Property conditions & facilities
The staff are very pleasant but not managed well. I stayed in two rooms due to problems with Wifi and A/C. Housekeeping is inconsistent - either lacking a checklist for each room changeover or the team leader is not checking. Reception says they will do something then forgets; remind them bt they don't call back. I then discovered that the team does not keep a logbook - a basic of hotel front desk management. The phone number of hotel sent with reservation is no longer their phone management did not update the listing. The phone on Google no one picked up during nine calls I made form 8 pm to 10 pm. So many maintenance issues I can't list them here. One example -cracked tiles, big ones, around the swimming pool - a hazard to guest's toes but again shows no management leadership. In its day it was a four start but has sunk to a three star product.
Stayed 2 nights in Jun 2023

4/10 Poor

Beyers

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay at Nile resort
Dirty room, mattress old, service not good at all.
Stayed 2 nights in Jun 2023

8/10 Good

Daniel

Traveled with group
Liked: Property conditions & facilities
Beautiful place
Stayed 10 nights in May 2023

8/10 Good

Neema

Traveled with family
Liked: Cleanliness, staff & service
Loved the gardens. The staff was helpful and polite and the food was good . The rooms could use an update though.
Stayed 1 night in Apr 2023

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and breakfast was well diversified and staff was good.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the Jinja Nile Resort
I had a wonderful stay at the Jinja Nile Resort! I thought the food was very good, the place was clean, and the rooms were very nice. I slept great here because it was quiet and the AC worked unlike other places I stayed. The staff here were unbelievably helpful. I had an unexpected emergency and they had to take me to the hospital for an overnight stay and bring me back. They were very caring and helpful. I highly recommend this resort!
Stayed 3 nights in Feb 2023

8/10 Good

Samira

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023

6/10 Okay

Nina

Liked: Cleanliness, property conditions & facilities
Check in was extremely poor - when our tourist van drove up to the entrance, there was no doorman/valets to greet and help with luggage which had to be dragged down a few steps and a long entry way. Worse yet was the check in staff - a woman working on the computer who did not even acknowledge our presence and kept us waiting about five minutes. She SHOuLD have had the courtesy to say hello and excuse the fact that she had to finish something. Then, the “Nile view room” had a large wide tree in the middle of the view! Tried to change to a better room but was too not offered another less than optimal view so stayed put. What was great was the housekeeping staff and room service. Housekeeping was very helpful, bringing a hair dryer, tissues and extra soaps. Room service was also great creating a custom drink!
Stayed 1 night in Dec 2022

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good as a ugandan let the cost of residence be user friendly
Stayed 1 night in Aug 2022
Response from Guest Relations Manager on Sep 6, 2022
Hi Laura, Greetings of the day!Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

10/10 Excellent

Drew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing throughout, food, service and building, WiFi was not the best needed to request a router in my room, but if You're only using one device you should have no problems
Stayed 11 nights in Aug 2022

10/10 Excellent

DeAnn

Stayed 1 night in Aug 2022
Response from Guest Relations Manager on Sep 6, 2022
Hi DeAnn, Greetings of the day!We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.Thank you.

8/10 Good

Neeta

Traveled with group
Liked: Cleanliness, staff & service
The Wi-Fi and the food needs improvement. The staff was very helpful. Manish went out of his way to provide us a router for our room. The overall experience was pleasant.
Stayed 2 nights in Jul 2022
Response from GM on Jul 28, 2022
Hi Neeta, Greetings of the day! Thank you for choosing to stay at Jinja Nile Resort and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Thank you.

8/10 Good

Muhanganei, Centurion

Liked: Cleanliness, staff & service
The resort location is super, variety of breakfast as well as excellent customer service by all hotel staff, they are prompt and willing to assist at all times, however the hotel is quite old and management should also invest resources in maintenance to keep up with standards. The bathrooms are really not up to standard and needs serious maintenance. Looking at Jinja and other accommodation around, this resort is the best but more can be done.
Stayed 2 nights in Jun 2022
Response from GRM on Jun 11, 2022
Hi Muhanganei, Greetings of the day! We are so pleased to learn that we were able to delight you with all our services at the resort and provide you with an enjoyable stay with us. However we have noted the highlighted points for further action. Hope to see you again very soon. Thanks! Regards, Team - Guest Relations

10/10 Excellent

soumitra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Jinja
Excellent location and ambience. However the property needs maintenance & up keeping
Stayed 1 night in May 2022
Response from GRM on Jun 11, 2022
Hi Soumitra, Greetings of the day! Thank you for sharing your review. We are delighted to know that our service surpassed your expectations. We are truly delighted to hear about your feedback. However we have taken a note of the highlighted points for further improvement. We all look forward to having you visit us again. Thanks! Regards, Team - Guest Relations

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from GRM on May 6, 2022
Dear Guest, Greetings of the day! We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Thanks & regards, Team - Guest Relations

8/10 Good

Rajab

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GRM on Apr 29, 2022
Dear Rajab, Greetings from Jinja Nile Resort ! We appreciate knowing we could make your experience at Jinja Nile Resort a happy one. Our endeavour at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits Thanks & regards, Guest Relations Team

10/10 Excellent

Musab

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GRM on Mar 22, 2022
Hi Musab, Greetings of the day! We appreciate knowing we could make your experience at Jinja Nile Resort a happy one. Our endeavor at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits. Kind regards, Team - Guest Relations

10/10 Excellent

Shamim

Liked: Staff & service, amenities, property conditions & facilities
Receptionist staff were amazing 😍
Stayed 1 night in Feb 2022
Response from GRM on Feb 19, 2022
Hi Shamim, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you Kind regards, Team - Guest Relations

8/10 Good

Peace Ahumuza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and calm
Stayed 2 nights in Jan 2022
Response from GRM on Feb 19, 2022
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Thank you. Kind regards, Team - Guest Relations

10/10 Excellent

Shamim

Stayed 1 night in Jan 2022

10/10 Excellent

Shamim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist staff were so amazing 😍
Stayed 1 night in Jan 2022
Response from GRM on Feb 19, 2022
Hi Shamim, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you. Kind regards, Team - Guest Relations

10/10 Excellent

Mesaab alenzi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GRM on Jan 25, 2022
Dear Mesaab, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you Kind regards, Team - Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It generally a great stay. Staff were very friendly and helpful
Stayed 1 night in Jan 2022
Response from GM on Jan 19, 2022
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Thank you. Regards, Team - Guest Relations

8/10 Good

Peter

Stayed 1 night in Nov 2021

8/10 Good

Peter

Stayed 1 night in Nov 2021

10/10 Excellent

Shamim

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from GM on Sep 6, 2021
Hi Ahmed, We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Jinja Nile Resort. Hope to have more opportunities in future to welcome you back. Kind regards, General Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful oasis
Beautiful resort, wonderful rooms and service. All the staff were very accommodating and attentive. Wish we could have stayed longer
Stayed 1 night in Apr 2021
Response from Jinja Nile Resort on May 7, 2021
Dear Charles, Thank you very much for choosing to stay at Jinja Nile Resort. We are glad that you enjoyed your stay with us and wonderful rooms, attentive staff and great service added value to your experience. we look forward to welcoming you again. With sincere regards, Bernard Gichobi Genreal Manager Jinja Nile Resort

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service
Liked the individual cottage type setup. Dint like that the AC kept malfunctioning and eventually stopped despite the staff trying to sort it. Also there were many lake flies that enjoying the outdoor balcony area was impossible. Many of the amenities need an upgrade.
Stayed 1 night in Apr 2021
Response from Jinja Nile Resort on May 7, 2021
Dear Guest, Thank you very much for choosing to stay at Jinja Nile Resort and posting your sincere rating. although it was with concern to note that you were not satisfied with your experience. Your rating has been taken into serious consideration and evaluated upon with our team. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Jinja Nile Resort

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Great stay, friendly staff.
Stayed 2 nights in Feb 2023