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Reviews of Ambassador Hotel

4.5 out of 5
Ambassador Hotel
5 Nablus Road (derech Schehem), Sheikh Jarrah, Jerusalem

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 97 reviews" "
Rating 8 - Good. 43 out of 97 reviews" "
Rating 6 - Okay. 9 out of 97 reviews" "
Rating 4 - Poor. 9 out of 97 reviews" "
Rating 2 - Terrible. 5 out of 97 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Stayed 1 night in Apr 2024

8/10 Good

Nadwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Afifi on Sep 9, 2023
Dear Nadwa,Thank you for your feedback which we really appreciate.Looking forward to welcoming you back at the Ambassador Jerusalem.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, attentive and efficient. The food was very good quality and good value.
Stayed 2 nights in Apr 2023

10/10 Excellent

Noel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and extremely helpful staff. I love the place.
Stayed 1 night in Apr 2023

6/10 Okay

amal

Stayed 6 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Affifi on Aug 20, 2022
Thank you

4/10 Poor

Stewart

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Property is dated and require a refurbishment. Breakfast selection is very basic. I would not stay again based on these points.
Stayed 8 nights in Feb 2022

8/10 Good

ilan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Jerusalem
Stayed 4 nights in Nov 2019

8/10 Good

husen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we will return one note, the bed was not for couple' it was not comfortable ' it was a little bit small
Stayed 1 night in Oct 2019

10/10 Excellent

Vince, Louisville KY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice view and convenient location!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The food is always excellent and the gym vey pleasant. Staffs are very professional and always helpful.
Stayed 1 night in Aug 2019
Response from Dimitri R on Sep 8, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location friendly staff, great air conditioning, on a main bus route, and after a bit of exploring I found some nice local bars and restaurants.
Stayed 4 nights in Aug 2019
Response from Dimitri R on Sep 8, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service. The outside garden and restaurant was very nice.
Stayed 7 nights in Jun 2019
Response from Dimitri R on Sep 8, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Dimitri R on May 17, 2019
Dear Mario, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

10/10 Excellent

Lorraine, Fort Worth, Texas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the relaced atmosphere and rhe beauty. Parking was difficult
Stayed 2 nights in Apr 2019
Response from Dimitri R on May 17, 2019
Dear Lorraine, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part the property was good. I didnt like that the A/C would blow heat at night when I had it on the lowest Cool setting
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Large modern hotel with generous lobby and outdoor terrace for casual seating in various configurations suitable for business encounters or casual work. Lobby bar adds to the amenity as does a restaurant and large breakfast room opening onto the lobby. Rooms are spacious, all south facing rooms have balconies with table and chairs with views over the city. Location on hillside is more remote from Old City, within a 20 minute or so walk. Closer tourist options are available.
Stayed 6 nights in Mar 2019
Response from Dimitri R on Mar 14, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2019
Response from Dimitri R on May 17, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

8/10 Good

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation in Jerusalem
Good accommodation with clean room, friendly staff but internet (wi-fi) not good - in my room (403) it did not have a strong signal
Stayed 3 nights in Feb 2019
Response from Dimitri R on Feb 21, 2019
Dear Tiago, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations ,Your feedback regarding the points we need to improve is greatly appreciated. and will be shared with our management team to ensure we maintain the high standards we strive to provide. We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to the office and has a nice gym. Best Price/quality in the area
Stayed 2 nights in Jan 2019
Response from Dimitri R on Feb 11, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

8/10 Good

Group, CT

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well located, clean and pleasant, not luxurious. I was always glad to get “home” to the hotel after a long day of sightseeing. The staff was very friendly responsive to any need. The food was very good—our group had breakfast and dinners at the hotel. I stayed an extra night which is why I used Expedia.
Stayed 1 night in Jan 2019
Response from Dimitri R on Jan 22, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Dimitri R on Feb 21, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations ,Your feedback regarding the points we need to improve is greatly appreciated. and will be shared with our management team to ensure we maintain the high standards we strive to provide. We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 4-star hotel. Clean, modern and relativelyinexpensive since it is located in the Eastern Jerusalem. Very good breakfast. Super clean room.
Stayed 1 night in Dec 2018
Response from Dimitri R on Jan 22, 2019
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

8/10 Good

Margaret, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Large Rooms
We needed to stay in East Jerusalem where it was easy to park our rental car before returning it the next day. It’s also easier to get a driver from here to Bethlehem. The rooms are large, clean and comfortable. Room 412 had a lovely view and balcony. There is a charming courtyard for morning breakfast although the breakfast buffet is plentiful but uninspired.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2018

8/10 Good

Ls, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice well furnished big rooms great staff. We will be back.
Stayed 1 night in Sep 2018
Response from Dimitri R on Sep 7, 2018
Dear Guest , Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations. We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 5 nights in Jul 2018
Response from Dimitri R on Jul 15, 2018
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

6/10 Okay

Verified traveler

Liked: Staff & service
Staff is very nice.
Stayed 1 night in Jun 2018
Response from Dimitri R on Jun 24, 2018
Dear Guest, Greetings from the Ambassador Hotel, Thank you for sharing your recent experience with us. We truly appreciate your feedback as we are always looking for ways to exceed expectations, We are looking forward to personally greeting you again at the Ambassador Hotel. Kind regards, Dimitri R

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dimitri R on Apr 18, 2018
Thank you for such a glowing review, looking forward to hosting you at the Ambassador hotel again. Kind Regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Got a small economy twin room :(
Arrived late at night during Shabbat, checkin was quick and friendly.... Unfortunately, we received what seemed a small economy twin room (all twin rooms are economy), although i ordered a standard double room....
Stayed 1 night in Mar 2018

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to east and west Jerusalem
Nice, clean hotel. Great breakfast. Staff is efficient and accomadating.
Stayed 2 nights in Mar 2018
Response from Dimitri R on Apr 11, 2018
Thank you for taking the time to review your recent stay with us! and hope that it wont be too long before we have the pleasure of welcoming you again at our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
This was a very nice hotel: the staff was extremely nice and helpful with advice and answering our group's many questions. It has an excellent restaurant, a lovely garden (for relaxing or working) with coffee shop, and it's about a 25-minute walk to the Old City. Overall we recommend it highly and would definitely stay there again.
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Very good. The restaurant is excellent and the gym too.
Stayed 1 night in Nov 2017

4/10 Poor

Sal, PR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok for 2 stars
Front desk service was good but the dining room service was bad, you ask for water and they will tell you were to go or ask for coffee and they will point were to find it instead of saying please set and I will get it for you. The waiters didn't look very pleased when you ask for something and that was at the breakfast buffet (Included) and we didn't bother eating there at other times. Hotel is ok but don't compare it to chain hotels in the star ratings.
Stayed 3 nights in Jul 2017

8/10 Good

shair, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I liked this hotlel the stuff is very giod I am so pleasent there ..i hope to stay in this hotel more
Stayed 1 night in Aug 2017

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador Hotel Jerusalem
Location was fine. We would have liked to have been closer to the Old City. It was rather a trek walking there. Staff was pleasant and helpful. However, the hotel does not arrange tours per say. They will arrange for a private taxi/driver to take you to sites/locations that you would like to visit. The price of this was very expensive and the driver may not speak you language or be much of a "guide". Best to arrange your tours separately with a tour service. I highly recommend Bein Harim. They will pick up from this hotel for many of the tours they offer. The website states that they offer round trip transportation for roughly $25 US dollars. This is not rely the case as we had to catch a shared taxi (most economical method) from the airport to the hotel ourself. When we were departing we asked for them to arrange the same the day before leaving. I was told not to worry one could be called in the morning. A regular taxi showed up to pick us up and the driver wanted 3 to 4 times the fare of a shared taxi. Communication between different shifts of reception employees is not clear. Had arranged with front desk to have coffee available early one morning before breakfast was open. That morning the person at the front desk was clearly unaware of such request and didn't really seem concerned about facilitating the request. Over all, the hotel is lovely and the staff is friendly.
Stayed 2 nights in Jul 2017

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
The hotel is reasonably priced and the rooms are comfortable.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service
Dishonest staff
The hotel is in the Arab part of Jerusalem. I mention this only because it is away from shops and cafes. I would not recommend this hotel because of a staff's dishonesty. While checking out he gave me a bill for the nights I stayed. Even after I showed him proof that the nights were already paid for, he insisted they weren't and insisted I paid again. Due to having a flight to catch, I paid with a credit card. They are in the process of refunding my card, but this should have never happened, in the first place.

8/10 Good

Gad, UAE

Liked: Cleanliness, staff & service, room comfort
Nice and friendly people
Nice and friendly people

10/10 Excellent

Mick, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one complaint. My room , number 5 had no wifi
Basic room, great bathroom. Wonderful staff. Fine restaurant.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant hotel at reasonable price
Clean, attractive, good service

8/10 Good

Ramune

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly Hotel
Very basic rooms compared to what it looked like online, but received complimentary non-alcoholic drink each on arrival + plate of fruits to the room, staff was exeptionaly helpful though, breakfast OK (cool "hot" food like scrambelled eggs, sausages etc). There is small sauna in the basement included in the fare.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

susan

Liked: Cleanliness, room comfort
The breakfast was terrible.I was sick 3x when I ate their buffet breakfast.The one day I was late they made me an omlette no problems at all.Therewere 5 or 6 groups for the buffet.they herd them in like cattle.and the food is the worst I'VE EVER HAD AT a nice hotel.I WILL NEVER GO BACK.

4/10 Poor

Aharon, Haifa, Israel

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to the Old City
I've stayed here a few times and always had a pleasant stay. The front desk staff are very helpful and friendly. You can easily walk to the Old City from the Hotel in about 20 minutes. Facilities are nice, rooms very comfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Good value , close to public transportation, friendly staff, excellent restaurant..............Will return..........C&T