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Sehr geehrter Gast,vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.Mit freundlichen GrüßenSteffen Krause / Hoteldirektor
Sehr geehrter Gast,vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.Mit freundlichen GrüßenSteffen Krause / Hoteldirektor
4/10 Poor
Amine
Traveled with partner
Sep 30, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The bed sheets were not clean. but above all, the receptionist was not polite at checkout.
The night receptionist was nice and the place was quiet.
Amine
Stayed 1 night in Sep 2023
Response from SK on Oct 4, 2023
Sehr geehrter Gast,es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir legen besonderen Wert auf die Sauberkeit unserer Zimmer und den Service, den unser Personal bietet. Es ist bedauerlich, dass wir in diesen Bereichen nicht überzeugen konnten.Es freut uns jedoch zu hören, dass Sie die Ausstattung unseres Gebäudes sowie die ruhige Atmosphäre schätzen konnten. Wir hoffen trotz der genannten Unannehmlichkeiten, dass wir die Chance bekommen, Sie erneut bei uns begrüßen zu dürfen und Ihnen einen besseren Aufenthalt zu bieten.Mit freundlichen Grüßen / Best regardsSteffen Krause / General Manager
6/10 Okay
Juergen
Business traveler, Traveled with partner
Jun 21, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly, breakfast was good, but who decided to install 80cm wide beds? Whenever I turned around, I almost fell out of the bed. Really not good for sleeping well. Neighborhood is not very attractive.
I walked into the room to be surprised that the dust is all over and the welcoming water bottle is already empty and used!!!
Bad experience
Sarwasht
Stayed 3 nights in May 2023
Response from SK on May 12, 2023
Thank you for taking the time to review your stay with us. We apologize if our room did not meet your standards and that the welcome amenities you expected were not provided. At Maxx Hotel Jena, we strive to provide a comfortable, clean, and friendly atmosphere for all our guests. We hope you will consider visiting us again so we can show you how much we value our customers. Thank you for your feedback.Mit freundlichen Grüßen / Best regardsSteffen Krause / General Manager
Advertised as free parking but cost me $26 for 2 days.
Jeffrey
Stayed 2 nights in Jan 2023
Response from SK on Feb 27, 2023
Dear guest,Thank you for your feedback.For your suggestions and comments we are very thankful, it will help us to improve our service continue.Best regardsSteffen Krause / General Manager
Super convenient to the highway, the rooms had a really well-done old Hollywood theme, and were comfortable. The internet was a tad slow, and there was only one free outlet near the bed and none by the desk. And I had to pay for parking, which was a surprise since it was on the edge of town. But those are small things. Given the great price: 8/10, I’d stay here again.
Hi. I used the filter to find this hotel with " free parking"> Parking was E10!!! Otherwise the hotel was fine.
RICHARD
Stayed 1 night in Mar 2020
Response from SK on Mar 11, 2020
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Regarding the parking: In the surroundig of hotel the parking is free, for using our garage we charge a fee of 10 EUR per day.
Best regards
Steffen Krause / Hotelmanager
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause / General Manager
One night stay on the road, the interior is wonderful, old Hollywood, just pretty we did eat in hotel restaurant food is really good, breakfast good buts are a few new stuff has a lot to learn, a few dark hair in the shower and bathroom ( I’m blond 😉), I don’t wanna be picking now but to be perfect are some little improvements needed
Kamilla
Stayed 1 night in Jan 2020
Response from SK on Jan 13, 2020
Dear guest,
Thanks for stay with us and also for taking time to rate us.
For your comments I am very thankful, it will help us to improve our customer satisfaction continuous.
we will implement this.
Best regards
Steffen Krause/General Manager
Hotel is in suburbs. Although you can park for "free", it is street parking in the suburbs. Hotel is charging 10€ overnight garage. Sauna is not working on Sundays. Breakfast very good. Room spacious and clean.
Miroslav
Stayed 1 night in Nov 2019
Response from SK on Nov 16, 2019
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause / General Manager
Sehr geehrter Gast,
vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.
Mit besten Grüßen
Steffen Krause
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
The location was excellent and the service was first class
Louis
Stayed 9 nights in Sep 2019
Response from SK on Oct 11, 2019
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Sehr geehrter Gast,
vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.
Mit besten Grüßen
Steffen Krause
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Very pleasant. The hotel is well run. Everything seems clean and efficient.
The room prices are cheap but the add ons add up. Putting a car in the car park is €10 per night. I think breakfast is €15.
The WiFi is fast.
David
Stayed 4 nights in Jun 2019
Response from SK on Jun 24, 2019
Dear guest,
Thank you for your feedback.
For your suggestions and comments we are very thankful, it will help us to improve our service continue.
Best regards
Hotel Team Maxx Hotel Jena
Clean and basic hotel. Not much around this part of town
Verified traveler
Stayed 1 night in Jun 2019
Response from SK on Jun 17, 2019
Dear guest,
Thanks for stay with us and also for taking time to rate us.
For your suggestions and comments, I am very thankful, we will implement this.
Best regards
Steffen Krause
Sehr geehrter Gast,
vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.
Mit besten Grüßen
Steffen Krause
Staff were very friendly and welcoming. Food in the restaurant was very good and again the service was good.
My hotel room was clean and very spacious with a dual aspect view. Unfortunately the ceiling fan wasn’t a very good replacement for air conditioning. It was a very hot night and the only bedding a heavy duvet cover with no option of a sheet.
The Breakfast selection the next day was very good with a large choice of fruit, breads, cereals and cooked buffet options
Mark
Stayed 1 night in Jun 2019
Response from SK on Jun 17, 2019
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Very convenient, close to shops and local events. Love the food! Safe parking!
Fredericka
Stayed 3 nights in May 2019
Response from SK on May 20, 2019
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Sehr geehrter Gast,
vielen Dank für Ihren Aufenthalt im Maxx Hotel Jena und auch dafür, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Es freut mich, Ihre tolle Bewertung zu lesen und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.
Mit besten Grüßen
Steffen Krause
Good hotel near where I was working. Great steak one of the best I have had in Germany.
graeme
Stayed 2 nights in Dec 2018
Response from SK on Dec 17, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Very comfortable hotel. We had to pay for parking but room came with free public transportation.
Verified traveler
Stayed 1 night in Nov 2018
Response from SK on Dec 10, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
A nice standard business hotel - well run, clean and efficient.
The rates are very good value. The WiFi is free but the other extras are a little expensive; €14 for breakfast, €10/24 hours for parking.
The room card and photo id allows guests to use the Jena trams for free.
The hotel backs on to the Saale River - the path along the river leads to Jena in one direction and the countryside in the other.
David
Stayed 4 nights in Oct 2018
Response from SK on Oct 8, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Sehr geehrter Gast,
vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat, vielen Dank für Ihre positive Bewertung. Ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können und verbleibe
mit besten Grüßen
Steffen Krause
Nice clean rooms and comfortable beds. The hotel restaurant has great food. Not close to city center but easily accessible by tram.
Verified traveler
Stayed 1 night in Apr 2018
Response from SK on Apr 16, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
Old hotel rooms smell old and stuffy...breakfast buffet was not worth €14...
The staff were pleasant not their fault hotel is old and lacking...we would never go back!
Verified traveler
Stayed 2 nights in Apr 2018
Response from SK on Apr 10, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I deeply regret that we could not meet your expectations in our hotel and apologize for.
We are in a continued progress of renovation, to become step by step more up to date.
Best regards
Steffen Krause
Good value, convenient to transit so great when you're doing business in that end of town. There is a small grocery a few doors down if you want something quick or simple. Good full breakfast, and the restuarant had plenty of nice choices at usual hotel prices. They do have ceiling fans (mine was pretty noisy), but I haven't seen A/C in two different rooms so it might not be as comfortable as desired on one of the rare warmer nights of the year.
Tom
Stayed 2 nights in Mar 2018
Response from Steffen on Mar 17, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon.
Best regards
Steffen Krause
It is a Good hotel. Parking is very expensive at 10 euro a night.
Enjoyed the breakfast. The room was very clean and comfortable.
I was allowed to check in early which is a plus.
Only problem was the treadmill wasn’t working in the gym and somehow they didn’t have drinking water in the gym.
lehlohonolo
Stayed 2 nights in Jan 2018
Response from SK on Feb 7, 2018
Dear guest,
Thanks for stay with us and also for taking time to rate us.
For your suggestions and comments I am very thankful, it will help us to improve our service continue.
Best regards
Steffen Krause
8/10 Good
Esteban
Sep 24, 2017
Liked: Staff & service, room comfort
A nice place but too far....
It is a nice hotel, but too far and internet very limited...
The hotel is comfortable and well run. The staff are friendly and very courteous. The only strange thing was that the restaurant was closed for two of the three days we were at the hotel, although it was open for breakfast each day (€13).
The car park, which is spacious, was €10/night. The room card, together with photo id, is accepted as a ticket on local buses and trams. There is a tram stop a short walk away from the hotel.
David
Stayed 2 nights in Jul 2017
Dear David,
thanks for the positive Review.
We are pleased that you liked your stay in our house.
Tomorrow, the 22.07.2017, our Restaurant will open again. By the time of your stay, we had to close the Restaurant because of the low number of employers. We had to close it at the evening, so that we can guarantee the breakfast in the morning.
We hope we see you again soon in our house and wish you a nice time.
With best regards
Felix Poser
Reception
4/10 Poor
Jen
Nov 6, 2016
Disliked: Staff & service, room comfort
Rude staff
The people who worked at the front desk were extremely rude and unhelpful. The ceiling had bugs coming out of it. The gym was nice though
The restaurant was really good, both for dinner and for breakfast. It was close to the tram which was very convenient for getting into the center of town. The wifi was not optimal. It was either really fast or ground to a halt. The evening was the most problematic. Overall, it was a good stay.
Did not have any 120 receptacles for charging or using computers. Did not have any receptacle adapters that could be rented or purchased. had to go down the street to a restaurant just to charge mobile phone. People at desk acted as though that was not a big deal.
Frustrated
10/10 Excellent
Ron, Aberdeen,Scotland
Nov 25, 2013
Liked: Cleanliness, staff & service, room comfort
Ron
6/10 Okay
Verified traveler
Jul 8, 2013
Liked: Cleanliness, staff & service
Good autobahn hotel
The hotel is in a neighborhood that seems to be a soviet block housing district. The staff was helpful and the rooms were clean
Wenig Parkplätze teure Tiefgarage, Tiefgaragenpreis sollte unbedingt in expedia gekennzeichnet werden.
Arthos
Stayed 1 night in Apr 2024
Response from SK on May 6, 2024
Sehr geehrter GastVielen Dank für Ihre Rückmeldung zum Aufenthalt bei uns.Ihre Hinweise und Anregungen werden uns helfen, unsere Dienstleistung weiter zu verbessern und wir hoffen, Sie bald einmal wieder hier begrüßen zu können.Mit freundlichen GrüßenSteffen Krause / Hoteldirektor
Unser Aufenthalt war echt angenehm und alles hat gut geklappt. Das Personal war sehr zuvorkommend und hilfsbereit. Etwas irritierend fanden wir, dass das Restaurant und die Bar am Wochenende geschlossen waren.
Manuel
Stayed 3 nights in Apr 2024
Response from SK on May 6, 2024
Sehr geehrter Gast,vielen Dank für Ihren Aufenthalt im Maxx Hotel Jena und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat, gern gebe ich Ihr Lob an unsere Mitarbeiter:innen weiter. Ich würde mich freuen, Sie bald einmal wieder bei uns willkommen zu heißen und verbleibe mit freundlichen GrüßenSteffen Krause / Hoteldirektor
2/10 Terrible
Chong
Mar 8, 2024
Chong
Stayed 6 nights in Mar 2024
Response from SK on Apr 3, 2024
Dear guest,Thanks for stay with us and also for taking time to rate us.I deeply regret that we could not meet your expectations and apologize for.Best regardsSteffen Krause / Hotelmanager
Sehr geehrter Gast,Es ist bedauerlich zu hören, dass die Umgebung unseres Hotels nicht ganz nach Ihrem Geschmack war. Wir hoffen jedoch, dass Sie trotzdem einen angenehmen Aufenthalt bei uns im Maxx Hotel Jena hatten. Ihre Zufriedenheit ist uns sehr wichtig und wir werden uns bemühen, Ihr nächstes Erlebnis noch besser zu gestalten. Mit freundlichen Grüßen / Best regardsSteffen Krause / General Manager
Sehr geehrte Kundin, sehr geehrter Kunde,es ist schön zu hören, dass Sie Ihren Aufenthalt genossen haben. Ihre Zufriedenheit ist uns sehr wichtig und wir freuen uns, dass wir Ihren Erwartungen entsprechen konnten. Wir hoffen, Sie bald wieder in unserem Maxx Hotel Jena begrüßen zu dürfen.Mit freundlichen Grüßen,Steffen Krause / General Manager
6/10 Okay
Karsten
Feb 24, 2024
Karsten
Stayed 1 night in Feb 2024
Response from SK on Mar 1, 2024
Sehr geehrter GastVielen Dank für Ihre Rückmeldung zum Aufenthalt bei uns.Ihre Hinweise und Anregungen werden uns helfen, unsere Dienstleistung weiter zu verbessern und wir hoffen, Sie bald einmal wieder hier begrüßen zu können.Mit freundlichen GrüßenSteffen Krause / Hoteldirektor