Staff was very nice although they spoke almost no English, which didn't end up being much of an issue. Our room was basic (bed, fridge, TV, wifi) but comfortable and clean. There was a microwave and water available to be shared by the entire floor. The best part of the hotel was definitely the beautiful gardens- waterfalls, bonsai trees, koi pond. The weather was beautiful for our visit so we breakfasted in the garden every morning!