The staff there could speak little to no English, and it seems like Chinese tourist dominates the hotel. The hotel was clean and tidy, convientent location. But alll of the taxi drivers I had encountered didn't know the location of this hotel, and had to gps for 10mins, so the address and direction wasn't clear. I needed a taxi to the airport at 6pm and had confirmed the time with the front desk beforehand. But by the time I went to the front desk, the staff told me the taxi company wasn't taking any order anymore, and I would have to take the bus to the airport instead. The staff just pointed me to the bus stop without any further assistance.