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Reviews of The Ritz-Carlton, Jeddah

The Ritz-Carlton, Jeddah
Al Hamra District, Al Corniche Road, Jeddah, Makkah

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 53 reviews" "
Rating 8 - Good. 2 out of 53 reviews" "
Rating 6 - Okay. 5 out of 53 reviews" "
Rating 4 - Poor. 2 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property go out of their was to ensure you have a memorable stay. My only regret is the property only has one restaurant and they do not have swimming pool.
Stayed 4 nights in Jan 2024

10/10 Excellent

Redwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fabulous.
Fabulous experience. Very friendly and humble staff. They go above and beyond what is expected from them.
Stayed 3 nights in Jan 2024
Response from The Ritz-Carlton, Jeddah Team on Jan 16, 2024
Dear Mr.Redwan,Thank you for your kind review and choosing The Ritz-Carlton, Jeddah for your stay! It was our absolute pleasure to serve you and we look forward to welcoming you bak!

10/10 Excellent

Sher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay! Stunning property and views and the service was exemplary. Can’t wait to go back again!
Stayed 2 nights in Jan 2024

8/10 Good

iyad, los angeles

Stayed 2 nights in Dec 2023

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, Helpful and welcoming staff
Stayed 1 night in Dec 2023

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Nov 2023

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good that Alahmadi offered to show me this amazing and beautiful hotel. I would not have many parts of the hotel without him. The concierge suggested that I visit the International Tayebat City of Science and Knowledge. I enjoyed it very much. The museum includes the house of Saudi Arabian heritage, the house of Islamic heritage, the house of international heritage and the public heritage exhibition. There is also a religious school for the study of Islam (Madrasa) in the buildings. Moustafa Aglan, archeology specialist, showed me the museum.
Stayed 5 nights in Oct 2023

10/10 Excellent

Wasim

Liked: Cleanliness, staff & service, property conditions & facilities
Super GYM & SPA
Stayed 1 night in Sep 2023
Response from The Ritz-Carlton, Jeddah Ladies & Gentlemen on Oct 10, 2023
Dear Wasim,Thank you for your valuable feedback! We are glad to hear that you enjoyed your experience with us, in particular the Spa. We look forward to welcoming you on your next visit!

10/10 Excellent

benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Ritz-Carlton, Jeddah Ladies & Gentlemen on Sep 17, 2023
Dear Mr. Benjamin,Thank you for choosing to stay at The Ritz-Carlton, Jeddah and taking the time to tell us about your experience. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you again on your next visit!

10/10 Excellent

naif

Liked: Cleanliness, staff & service, property conditions & facilities
Everything the hosts in the reception Albader who gave me a generous upgrade..
Stayed 3 nights in Sep 2023
Response from The Ritz-Carlton, Jeddah Ladies & Gentlemen on Sep 17, 2023
Dear Mr. Naif,Thank you for choosing to stay at The Ritz-Carlton, Jeddah and taking the time to tell us about your stay. It's indeed lovely to hear that you had a wonderful stay with us! We look forward to welcoming you again on your next visit!

10/10 Excellent

Bouchra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel with a very nice ocean view, we were upper grade from the manager it was very nice stay even if it was short thank you again
Stayed 1 night in Mar 2023
Response from The Ritz-Carlton, Jeddah Team on Apr 6, 2023
Dear Bouchra,Thank you for taking the time to tell us about your stay. We are happy to hear that you had wonderful experience. We look forward to see you again on your next visit!

6/10 Okay

Kevin

Liked: Cleanliness
Gorgeous architectural gem with a fantastic location but service and amenities fall short. While lavish looking, the rooms and amenities are dated. Old hair driers, telephones that are crackly, TVs that have no wireless connectivity. The gym is quite nice (mostly new Technogym equipment). The room service is fairly quite and well done. Would not count too much on the service which is very hit and miss. Lounge is brilliant for afternoon tea.
Response from Karima on Mar 28, 2023
Dear Kevin,Thank you for choosing to stay at The Ritz-Carlton, Jeddah and taking the time to share your feedback as we always stive to improve our guest's experience.We look forward to exceeding your expectations on your next visit!

10/10 Excellent

Rula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Ritz-Carlton, Jeddah Team on Feb 27, 2023
Dear Ms. Rula,Thank you for choosing to stay at The Ritz-Carlton, Jeddah. We are pleased to hear that you had a comfortable and pleasant stay with us. If there is anything else we could assist you in the future please do no hesitate to reach out.

10/10 Excellent

Soliman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Enjoyable stay
Stayed 2 nights in Nov 2022
Response from The Ritz-Carlton, Jeddah Team on Nov 13, 2022
Dear Mr. Soliman,Thank you for choosing The Ritz-Carlton, Jeddah and taking the time to tell us about your stay. We are glad to hear that you had a wonderful experience in our property and we are looking forward to welcome you again soon!

10/10 Excellent

Mustafa

Traveled with partner
Liked: Cleanliness, staff & service
I am a fan of this property have been staying here since many years. However this time I felt a need to inform the staff about the elevator issue which they acknowledged and will work on it and the smell in the toilets which they also acknowledged and are working on the same
Stayed 1 night in Mar 2022
Response from Ladies & Gentlemen of The Ritz-Carlton, Jeddah on Mar 30, 2022
Dear Mr. Mustafa, Thank you for choosing The Ritz-Carlton, Jeddah and taking the time to write about your stay. We appreciate the feedback you have written to us as we always strive to improve our guests' experience. We are looking forward to meet and exceed your expectations on your next visit.

8/10 Good

Fahad

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Disliked: Staff & service
First and last time experience
The Hotel is less than my expectations (Low standard of rooms) and bad service
Stayed 2 nights in Sep 2021
Response from The Ritz-Carlton, Jeddah Team on Sep 16, 2021
Dear Guest, Thank you for choosing The Ritz-Carlton, Jeddah and taking the time to tell us about your stay. We are taking your comments and feedback into serious consideration as we strive to improve with each and every stay. We are looking forward to meet your expectations on your next visit!

10/10 Excellent

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Service
Amazing service and staff. Sultan from the front desk was very friendly and helpful.
Stayed 3 nights in Jul 2021
Response from The Ritz-Carlton, Jeddah on Jul 18, 2021
Dear Mr. Ali, Thank you for choosing The Ritz-Carlton, Jeddah and taking the time to tell us about your feedback. We are glad to hear you have enjoyed your stay with us. We are looking forward to your next visit!

6/10 Okay

Abdulaziz

Stayed 1 night in Nov 2020
Response from General Manager - Alexander Sell on Apr 11, 2021
Dear Abdulaziz, Thank you for choosing The Ritz-Carlton, Jeddah and taking he time to review your stay . We are looking forward for your next visit.

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, will definitely come back
Stayed 1 night in Feb 2021
Response from General Manager - Alexander Sell on Mar 3, 2021
Dear Faisal , we are glad to know your stay with us was convenient, We are looking forward to see you again .

6/10 Okay

Bandar

Traveled with family
Liked: Staff & service, room comfort
Doesn't worth the paid amount per night. We found used bottle of water in the refrigerator. No foods variety. Very small outdoor seating area and they called it cafe! No swimming pool!
Stayed 1 night in Jan 2021
Response from General Manager - Alexander Sell on Jan 6, 2021
Dear Bandar , Thank you for choosing The Ritz-Carlton, Jeddah. we are sorry to hear that your was not convenient for you. we will take your comments into our consideration and we are looking forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice stay
Everything was nice Bad: receiving calls from guest relations
Stayed 1 night in Dec 2020

10/10 Excellent

Abdulrahman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

FARAH

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regret not booking elsewhere
They dont deserve the Ritz Carlton brand name. Rooms will not get cleaned until you repeatedly ask for it. Anything you request would take a minimum of 2 hours. No management or staff willing to listen to you, there’s nothing luxurious about this hotel.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Was taking care of nicely. Very nice looking hotel and rooms.
Stayed 1 night in Mar 2020
Response from General Manager- Alexander Sell on Aug 25, 2020
Thank you for your feedback, we are looking forward for your next stay!

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely in all aspects
Stayed 1 night in Feb 2020
Response from General Manager - Alexander Sell on Aug 25, 2020
Dear Rayan, Thank you for taking the time to give us your feedback about at The Ritz-Carlton, Jeddah. We are glad to hear that our services of the hotel was convenient for you. We look forward to your next visit. Warm Regards,

6/10 Okay

HasanAlajmi, Dhahran

Traveled with family and small children
Disliked: Staff & service
It’s very obviously a luxury hotel. However l, the staff and the quality of service is not reflective at all. You would expect more from a brand name like Ritz-Carilton hote company, don’t waste your money
Stayed 2 nights in Jan 2020
Response from Alexander Sell General Manager on Aug 25, 2020
Dear , Thank you for choosing The Ritz-Carlton, Jeddah. we are sorry to hear that our service was not convince to you. we will take your comment into our consideration . looking forward for your next visit. Warm Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2019
Response from General Manager - Alexander Sell on Aug 25, 2020
Dear, Thank you for taking the time to rate your stay at The Ritz-Carlton, Jeddah. We look forward for your next visit.

10/10 Excellent

Aisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I can’t say anything bad on this hotel, everything is just perfect.
Stayed 1 night in Nov 2019
Response from Alexander Sell - General Manager on Dec 8, 2019
Dear Aisha, Thank you for taking the time to tell us about your experience at The Ritz-Carlton, Jeddah. We are glad to hear that our services of the hotel was convenient for you. We look forward to your next visit. Warm Regards,

10/10 Excellent

Touria

Stayed 1 night in Nov 2019
Response from General Manager - Alexander Sell on Aug 25, 2020
Dear, Thank you for taking the time to review your stay at The Ritz-Carlton, Jeddh. We are looking forward to your next visit. Warm Regards,

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Alexander Sell on Nov 3, 2019
المحترم حسين، تشرفنا بزيارتك لفندق الريتز-كارلتون، جدة و أسعدنا تقييمك . نتطلع لزيارتك المقبلة . مع تحياتي. ألكسندر سل - المدير العام

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 2 nights in Oct 2019
Response from Afnan on Nov 3, 2019
Nothin Dear Josh, Thank you for choosing The Ritz-Carlton, Jeddah. We are glad that the hotel was convenience for you and we look forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandeur at its very best! Staff were all attentive and courteous, and the hotel itself was immaculately presented.
Stayed 1 night in Oct 2019
Response from Afnan on Nov 3, 2019
Nothin Dear Anonymous, Thank you for choosing The Ritz-Carlton, Jeddah. We are glad that the service was convenience for you and we look forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best hotel in Jeddah with the best staff I would only recommend to make the checkin times flexible
Stayed 2 nights in Jan 2019
Response from Alexander Sell on Nov 3, 2019
Dear, Thank you for choosing The Ritz-Carlton, Jeddah. We are glad to know that the service was convenience for you, and we will take your comment regarding check-in in our considerations . We look forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Great hotel with excellent service and good location. Rooms are specious and the bed is super comfortable.
Stayed 3 nights in Dec 2018
Response from Alexander Sell on Nov 3, 2019
Dear, Thank you for choosing The Ritz-Carlton, Jeddah. We are glad to know that the service and location were convenience for you. We look forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Business How
Great hotel
Stayed 3 nights in Aug 2018
Response from Alexander Sell on Nov 3, 2019
Dear, Thank you for choosing The Ritz-Carlton, Jeddah. We are glad to know that hotel was convenience for you. We look forward for your next visit. Warm Regards, Alexander Sell General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
الخدمات غير سريعه ولم يتم إعادة مبلغ الخصم من البطاقه من أكثر من أسبوع
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were super friendly and welcoming The breakfast buffet was delicious The view was very nice especially at night with the view of the fountain
Stayed 1 night in Dec 2017
Response from Alexander Sell on Nov 3, 2019
Dear, Thank you for choosing The Ritz-Carlton, Jeddah. We are glad to know that the service and view, and food were convenience for you,. We look forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

khaled

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Luxury Hotel
This is the first time to stay at this hotel. The hotel was really nice and room is spacious. I had a problem with the reception since my booking from Hotels.com was with breakfast but the hotel did not confirm this. But, as usual the perfect service of hotels.com managed to resolve the issue within minutes. The breakfast hall and the food was nice. and the hotel service was really nice. when I was at my city's airport I figured that I forgot something I really need for my meeting. I contacted the hotel and they manged to provide it to me by the time I checked in. (Please note that I checked in about 11:30 P.M). But unfortunately there was no free wifi.
Stayed 2 nights in Nov 2017
Response from Alexander Sell on Nov 3, 2019
Dear Khaled, Thank you for taking the time to tell us about your experience at The Ritz-Carlton, Jeddah. We are glad to hear that the service of the hotel was convenient for you, and that you enjoyed the room. we will take your comment about the WIFI and reservation option in our considerations. We look forward to your next visit. Warm Regards, Alexander Sell - General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel room was of a terrible taste plus it was tiny. The decore was annoying. Getting in and our of the hotel was hard, if u will use uber its even harder. The bed was comfy and the breakfast was great but the room wasnt pleasing to the eyes. They should have went with netural colors instead of red purple and pink
Stayed 1 night in Nov 2017
Response from Alexaner Sell on Nov 3, 2019
Dear , Thank you for choosing The Ritz-Carlton, Jeddah. We are glad that you enjoyed the breakfast . we are sorry to hear that you had hard accessing. we will take your comment into our consideration regarding the decoration. looking forward for your next visit. Warm Regards, Alexander Sell General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice I would recommend this hotel Nice service Fast internet Super clean Smile nice The morals of the staff are wonderful
Stayed 28 nights in Jul 2017
Response from Alexander Sell on Nov 3, 2019
Dear , Thank you for taking the time to tell us about your experience at The Ritz-Carlton, Jeddah. We are glad to hear that the service of the hotel was convenient for you . We look forward to your next visit. Warm Regards, Alexander Sell - General Manager

10/10 Excellent

ABDALUZIZ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
نريح
جميله ورائعه
Stayed 1 night in Aug 2021
Response from The Ritz-Carlton, Jeddah on Aug 23, 2021
Dear Mr. Abdulaziz, Thank you for choosing The Ritz-Carlton, Jeddah and taking the time to tell us about your stay. We are very glad to hear you have enjoyed your stay with us. We are looking forward to your next visit!

10/10 Excellent

Hend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
متتازه
Stayed 1 night in Nov 2019
Response from ألكساندر سل - المدير العام on Aug 25, 2020
المحترمه, هند تشرفنا بزيارتك لفندق الريتز-كارلتون، جدة. و أسعدنا تقييمك كما نتطلع لزيارتك المقبلة. مع تحياتي.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائعه
Stayed 1 night in Oct 2019
Response from Alexander Sell - General Manager on Dec 8, 2019
Dear Aisha, We are glad to hear that services of the hotel was convenient for you. We look forward to your next visit.

10/10 Excellent

SULAIMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
راحة و رفاهية لا تنسى
موقع الفندق رائع حداً ومطل على البحر . والاقامة كانت رائعة و سأكرر الاقامة في القندق مرة اخرى ، خدمة الغرف ممتازة جدا و متعاونين ، وموظفي الاستقبال غاية في الاهتمام براحة النزيل وأخص بالشكر الأستاذ رشاد مرسي الذي قدم لنا خدمات لاتنسى .
Stayed 1 night in Mar 2019

10/10 Excellent

ALJohara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Naji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كل شيء كان جميل ' واحب اشكر موظفي الاستقبال على تعاملهم الراقي جدا خصوصا الاستاذ عبدالله شكرا على حفاوة الاستقبال .
Stayed 1 night in Mar 2019
Response from المدير العام - الكساندر سل on Aug 25, 2020
المحترم ناجي، سعدنا بزيارتك لفندق الرتز-كارلتون، جدة. كما أسعدنا تقييمك. و نتطلع لزيارتك المقبلة.

10/10 Excellent

AHMAD ALHLAFI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
من افضل الاماكن الذي زرتها واقمت فيها بالعالم
ممتازه جدااااا شكرا للجميع الطاقم وقت اقامتي من الاستقبال الى الخروج للأسف لايحضرني الأسماء كامله ولكن الحربي وفيصل
Stayed 2 nights in Feb 2019
Response from Hams Honkar on Mar 4, 2019
Dear Mr. Alhlafi, it is will always be a pleasure to have you, and we are very pleased that you enjoyed your stay with us. And we are looking for your future stay and more memorable experience. Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مميزه
جميلة جدا
Stayed 5 nights in Jan 2019

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق مميز
فندق مميز بكل تفاصيله الاستقبال ممتاز و اللوبي جداً فخم و راقي العاملين يحاولون مساعدتك في كل مكان تم ترقية الغرفه الى جناح حجم الجناح جدا كبير و مميز و تشعر بانك في قصر و الاطلالة جميله و بوفيه الافطار مميز و رااقي اشكر جميع العاملين و لي عودة قريباً
Stayed 1 night in Nov 2018