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Reviews of Park Hyatt Jeddah - Marina, Club and Spa

Park Hyatt Jeddah - Marina, Club and Spa
Al Hamra District, Southern Corniche, PO Box 5863, Jeddah

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 100 reviews" "
Rating 8 - Good. 20 out of 100 reviews" "
Rating 6 - Okay. 10 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 4 out of 100 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farid, Riyadh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, but a little dated. It could use a face-lift, especially in bathrooms, and electrical outlets. However, their SPA is simply amazing. Simple, but practical, and clean. The steam bath is the biggest that I have seen in any hotel. The staff were great. I particularly want to thank Ahmed from the Grill restaurant, and Atef from the concierge desk. Both provided outstanding service, and went out of their way to make our stay comfortable, and memorable. Our thanks to both,
Stayed 2 nights in Dec 2023
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Hamed, Coral Gables

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a beautifully located hotel with all amenities. It is a resort that can avail all to the resident. I also like watching the sunset into the sea.
Stayed 3 nights in Jan 2023
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Manfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, although during our stay it wan't overbooked. Staff very very attentive and responsive
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

OSAMA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's pricey, but it's worth it
I liked the design of the resort, it was classic with modern touches. The place was quite, and staff were very friendly and ready to help. Make sure to try their breakfast early in the morning.
Stayed 2 nights in Jan 2022
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

ANOUD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
omsara
The hotel is very expensive
Stayed 1 night in Dec 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest We would like to thank you very much for dedicating some of your time to provide us with your feedback. Thank you for your constructive feedback as it helps us to improve our service. as it helps us to get better. You will be happy to know that, as a result of guest feedback like yours, we will implement necessary changes to ensure higher guest satisfaction. We certainly hope that we will have the opportunity to be at your service again in the near future Best Regards, Park Hyatt Jeddah Management

10/10 Excellent

Naif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was so wonderful.... And the tall guy on the font desk was so helpful telling us where to go and what to see..... Definitely will be back.
Stayed 1 night in Nov 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

4/10 Poor

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Nov 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest,Greetings from Park Hyatt Jeddah HotelKindly accept our apologies for any inconvenience encountered Looking forward to welcoming you again to Park Hyatt Jeddah.Regards, Hotel Management

2/10 Terrible

Sarah

Stayed 3 nights in Nov 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest,Greetings from Park Hyatt Jeddah HotelKindly accept our apologies for any inconvenience encountered Looking forward to welcoming you again to Park Hyatt Jeddah.Regards, Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest,We really appreciate your review!Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service.
Stayed 3 nights in Sep 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Mutaib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest,We really appreciate your review!Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Hamad, Dammam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, excellent services, great location
Stayed 2 nights in Jul 2020
Response from Park Hyatt Jeddah Team on Jul 27, 2020
Thank you very much for taking the time to review your experience at Park Hyatt Jeddah and we are delighted to learn you enjoyed our services. We very much look forward to welcoming you again soon to Park Hyatt Jeddah

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean hotel and personal care of us by staff
Stayed 2 nights in Mar 2020
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

SDowning, Riyadh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly everyone was amazing, especially in Nafoura. Yash, was our server and from the first day, he was tireless, professional and clearly enjoyed ensuring that the guests were happy. He would try and anticipate what we needed or wanted and even spoke to the Chef about making tofu scramble for me. The Sous Chef, Erwin, was more than happy to point out all of the vegan options in the breakfast buffet to me and created an amazing tofu scramble. It was exceptional. I believe that Shitik and Saja were also instrumental in making our breakfasts there fresh, delicious and memorable. One area that we had a lot of difficulty with was getting rideshare drivers to find the hotel because the entrance is also for the spa and other building, with the hotel to the right of the main gate. We missed seeing the Floating Mosque on our last night there before 2 Uber drivers got lost in the spa area and left. All that needs to be done are 1) ensuring that the guards at the gate clearly instruct people to turn right for the hotel 2) creating better signage on the property.
Stayed 4 nights in Mar 2020
Response from Syed Ruban on Mar 12, 2020
Dear Sir, Greetings from Park Hyatt Jeddah! Hope All is Well at Your End! First of all, we would like to thank you very much for dedicating some of your time to provide us with your feedback about your recent stay with us We would like to thank you very much for dedicating some of your time; providing us with your feedback in regards of your recent stay with us We are glad to know that you have enjoyed our services and hospitality; noting that we will be sharing your respond with the whole team Looking forward to welcoming you back at our hotel Thanks & Regards

10/10 Excellent

Mazen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
Everything was so smooth. From check in, until i checked out. All staffs were very kind and helpful. Food was great when I had my breakfast and dinner at the hotel.. The ambiance was very stunning facing the water fountain. I highly recommend staying here.
Stayed 4 nights in Feb 2020
Response from Syed Ruban on Mar 12, 2020
Dear Sir, Greetings from Park Hyatt Jeddah! Trust This Email Finds You Well! We would like to thank you very much for dedicating some of your time; providing us with your feedback in regards of your recent stay with us We are glad to know that you have enjoyed our services and hospitality; noting that we will be sharing your respond with the whole team Looking forward to welcoming you back at our hotel. Thanks & Regards

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, fantastic communications from the hotel, nice room and setting, clean hotel and great staff.
Stayed 2 nights in Feb 2020
Response from Syed Ruban on Mar 12, 2020
Dear Sir, Greetings from Park Hyatt Jeddah! Trust This Email Finds You Well! We would like to thank you very much for dedicating some of your time; providing us with your feedback in regards of your recent stay with us We are glad to know that you have enjoyed our services and hospitality; noting that we will be sharing your respond with the whole team Looking forward to welcoming you back at our hotel. Thanks & Regards

8/10 Good

Munther

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Syed Ruban on Mar 12, 2020
Dear Sir, Greetings from Park Hyatt Jeddah! Trust This Email Finds You Well! We would like to thank you very much for dedicating some of your time; providing us with your feedback in regards of your recent stay with us We are glad to know that you have enjoyed our services and hospitality; noting that we will be sharing your respond with the whole team Looking forward to welcoming you back at our hotel. Thanks & Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean. Staff very friendly
Stayed 2 nights in Jan 2020
Response from Syed Ruban on Jan 26, 2020
Dear Sir or Mam , Greetings from Park Hyatt Jeddah! Hope All is Well at Your End! First of all, we would like to thank you very much for dedicating some of your time to provide us with your feedback about your recent stay with us Kindly rest assured that the concerned management will be taking your evaluation your services in to serious consideration Looking forward to welcoming you back at our hotel

8/10 Good

AHMED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are great specially the front desk (Mr. Majed) On the other hand, the breakfast was amazing. The negative side is that the price of mini bar items were too expensive even more expensive than other very reputable hotels. For example, I consumed a small box of pringles chips it cost me 42 rial Saudi!? Which is almost 10 times of the original price. Therefore, i wish the hotel consider my point and at least decrease the mini bar prices 50%.
Stayed 1 night in Nov 2019
Response from Syed Ruban on Jan 20, 2020
Dear Mr. Katicha, Thank you very much for taking the time to write down your feedback as well as comments in regards of your recent experience at our hotel It is our great pleasure to know that you have enjoyed our team’s services and hospitality Kindly rest assured that we will be conveying your recognition to the mentioned departments and colleagues; as it is a great motivation for him to receive such an appreciation from a valuable guest as yourself. In reference to your comment about the Minibar, we would like to ensure you that your remark will be seriously taken consideration by the concerned management in order to proceed accordingly Awaiting Your Next Stay at Park Hyatt Jeddah

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Great for business. Clean, modern and comfortable. Food was good too. Would return for sure.
Stayed 1 night in Oct 2019
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest Greetings from Park Hyatt Jeddah! Thank you for taking the time to share your experience with us and for your kind words! We are pleased to read that you enjoyed our hotel.Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Park Hyatt Jeddah on Feb 11, 2024
Dear Guest,We really appreciate the 5-star review!Looking forward to welcoming you again at Park Hyatt JeddahRegards,Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast weekend
A nice weekend with lovely helpful staff
Stayed 1 night in Mar 2019
Response from Anas Abdallah on Apr 15, 2019
Thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that great efforts have been made to accommodate your stay and look forward to welcoming you back soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It's so good
Stayed 3 nights in Dec 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Amazing hotel, fantastic rooms and wonderful breakfast
Stayed 2 nights in Oct 2018

8/10 Good

Abdulaziz

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for submitting your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with spa facilities
Good for honeymooner & for special events. Room with sea view is wonderful
Response from Debashish on Mar 28, 2017
Dear Guest, We at the Park Hyatt Jeddah are immensely thankful to you for your valuable feedback of our services and facilities. We look forward to your continued support of us.

10/10 Excellent

mulham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel
Very nice comfy hotel with nice over beach Resturant
Thank you for your wonderful remarks, which I have shared with our associates.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Weekend Get Away
Like other guests I had a confusing check-in. The desk clerk wanted me to pay up front for the stay despite the fact I had already paid through Expedia.
Response from PHJED on Apr 10, 2017
We appreciate your positive comments about the hotel. Our sincere apology for any inconvenience You had during your stay. Thank you for your constructive feedback as it help us to improve our service.

6/10 Okay

Rizi

Disliked: Staff & service
Nice hotel with a good view but overpriced
The check in staff Atalal and Ahmed was very slow. They was arguing a lot, It seems they didn't know what they was supposed to do. Being there on a business trip and after a long 12 hours flight I was not expecting this poor customer service by the check in staff. Hotel wise it was perfect, the view is stunning. The food was good and so is the location. Would definitely recommend this hotel to others but it will be good that the check in staff is trained on customer service better.
Response from Park Hyatt Jeddah on Jun 8, 2016
Thank you for submitting your review and your wonderful remarks comments about the hotel’s overall location, restaurants and facilities. In regards to the slow check-in we thank you for bringing the matter to our attention and sincerely apology for any inconvenience .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
- Sometimes the staff was slow in answering the calls. - The hotel restaurants are somehow expensive compared to other restaurants in the area. - The hotel laundry services are way too expensive.

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and hotel

10/10 Excellent

Khaled, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Jeddah
Perfect and the best in Jeddah

6/10 Okay

Verified traveler

Liked: Room comfort
Stay
Good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with more facilities i had a wonderful stay
Response from Park Hyatt Jeddah on Mar 12, 2015
Dear Valuable Guest, I am delighted to hear that you had a great stay with us! we thank you for your positive remarks on the hotel's fascilities and we look forward on your next stay with us.

10/10 Excellent

Basmah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Saleh, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
Its the best hotel in Jeddah
Response from Park Hyatt Jeddah on Jan 3, 2015
Dear Valued Guest, Thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that great efforts have been made to accommodate your stay and look forward to welcoming you back soon. Park Hyatt Jeddah.

10/10 Excellent

Khalid, Saudi Arabia Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
It was very good

10/10 Excellent

Ben, NYC

Liked: Cleanliness, staff & service, room comfort
One of the best hotels in jeddah
I recommend this hotel in jeddah The location is good Seaview
Response from Park Hyatt Jeddah on Apr 18, 2015
Dear Guest, I am delighted to hear that you had a great stay with us! We appreciate your positive comments about the hotel's overall location, outdoor surroundings and facilities. I will ensure that your wonderful message is shared with the team. We are looking forward to welcoming you back soon. Park Hyatt Team

6/10 Okay

Mazen, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Surroundings yet quite noisy
Enjoyed the hotel and its surrounding as well as its health club facility; yet the night was very noisy which makes me believe the hotel lacks proper acoustic isolation and probably also the location of my room was close to the service area. As I complained about it, I was told this is due to the hotel being fully booked; but that alone is not a sufficient excuse.
Response from Park Hyatt Jeddah on Jan 3, 2015
Dear Guest, Thank you for submitting your review. We appreciate your positive comments about the hotel’s overall location, outdoor surroundings and facilities. I will ensure that your wonderful message is shared with the team. We are looking forward to welcoming you back soon. Park Hyatt Jeddah.

8/10 Good

abu yousof, riyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with calm atmosphire.
Overall nice hotel But a/c is under the standard And clothes cupboard is quite small However the atmosphire is relaxing And the amenties is good
Response from Park Hyatt Jeddah on Apr 18, 2015
Dear Guest, We are glad to read that you enjoyed your stay with us and appreciate that you have recognized the hotel amenities and design. I will certainly share your feedback with our associates. Park Hyatt Jeddah.

10/10 Excellent

Yaser Qarout

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cjohnson, new york city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

anas salman, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The walls and roof are so thin that you listen to everything around, mostly the steps of the room above you.
Response from Park Hyatt Jeddah on Jun 27, 2015
Dear Anas, Thank you for submitting your review and for pointing out the areas for improvement at Park Hyatt Jeddah. We hope that we will have the opportunity to be at your service in the near future. Regards, Park Hyatt Jeddah.

10/10 Excellent

Alhodaithy, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel and strongly recommend. Everything in the hotel is perfect. I enjoyed my stay.
Response from PHJ on Apr 26, 2015
Dear Valued Guest, Thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that great efforts have been made to accommodate your stay and look forward to welcoming you back soon. Regards, Park Hyatt Jeddah.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort