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Reviews of The Lodge at Jackson Hole

3.5 out of 5
The Lodge at Jackson Hole
80 Scott Ln, Jackson, WY

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

DEBORAH K, Novato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. The hotel is currently undergoing some renovations but nothing about that affected our stay. The rooms and hotel were clean and the staff friendly. The breakfast was very convenient but the same every morning. Would’ve liked to see some different options throughout the week. The location was a walkable mile from the downtown and there are a couple of food options closer. All rooms view parking lots but fortunately we could see the mountain from our room too. We would stay here again.
Stayed 7 nights in May 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Estefania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and convenient. Loved it
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Estefania, thank you for choosing us. We appreciate your feedback on our hotel. We hope to see you again soon.

10/10 Excellent

Adam, South Nanango

Liked: Cleanliness, staff & service, property conditions & facilities
Love the vibe of this place
Stayed 2 nights in May 2024
Response from Guest Services on May 22, 2024
Adam, thank you for choosing us on your trip to Jackson. We hope to see you again soon.

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at THE LODGE at Jackson Hole was nothing short be of fantastic. The combination of luxurious accommodations, outstanding amenities, and superb service made it an unforgettable experience. I highly recommend this lodge to anyone looking for a top-tier stay in Jackson Hole. I am already looking forward to my next visit!
Stayed 4 nights in May 2024

8/10 Good

jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, beautiful location, dining nearby and the staff was great. The rooms were comfortable and the amenities are well maintained. The only issue we had was that our room looked out over the dumpsters in the parking lot which was full of mattresses and box springs. Every night around 6:00 or so, the staff would build a barrier of old mattresses behind the dumpsters and have a cookout. If the staff is unaware they should take notice, and if the staff is aware and doesnt care - they should.
Stayed 3 nights in May 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, friendly staff, rooms were nice. Was very disappointed that the lounge was not opened
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Katherine, we appreciate your compliments on our staff, hotel and rooms. We are sorry to hear about the downside and it being our lounge being closed. You caught us in between seasons. Our lounge does close for the off-season starting April- May17. We are sorry if that information was not passed along. We do hope that did not impact your stay and we hope to see you again soon.

10/10 Excellent

Carleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Carleton, thank you for your feedback we appreciate you choosing us for your trip to Jackson and hope to see you again soon.

10/10 Excellent

Trudy L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place ever
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Trudy, thank you for your kind words! We also thank you for choosing us for your visit to Jackson. We hope to see you again soon.

6/10 Okay

Marina

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel! I loved all the bears around as decor! Seemed liked a lot of amenities were present though we didn’t get to use them due to being out of the hotel mostly for visiting the parks. The shower is very nice as well! Little tricky at first to figure out due to amount of options but it’s nice to have!
Stayed 2 nights in May 2024
Response from Guest Services on May 12, 2024
Katie, thank you for the compliments on our hotel and our bears especially thank you for staying with us. We do appreciate the feedback on our showers as they are renovated and sorry to hear they were tricky to use but that they work well! We hope to see you again soon.

10/10 Excellent

Michael, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, well located, great friendly staff. Great amenities in the room, would go back to stay when in Jackson again. Thanks!
Stayed 4 nights in May 2024
Response from Guest Services on May 12, 2024
Michael, thank you for the feedback and the compliments on our property and staff we do hope to see you again soon.

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Just a 20 min walk from town center, they offer free shuttle service too. Rooms were freshly updated and super clean. Breakfast was decent. Two unfortunates: 1. Garbage trucks showed up outside my room on Friday at 5:00AM. Awful racket that lasted 15 mins. 2. Front desk was understaffed n a Thursday afternoon with the desk clerk managing snack sales, check ins, check outs, phone inquiries and questions from guests.
Stayed 2 nights in May 2024
Response from Guest Services on May 12, 2024
Susan, thank you for choosing us for your trip to Jackson. We are sorry to hear about the garbage trucks being outside so early. We will reach out to our 3rd party and get that situated as for our front desk agent on Thursday it did become a busy day for the hotel in general and are looking to get more help. We do thank you for the compliments on our renovated rooms and our shuttles services. We do appreciate the feedback and hope to see you again soon.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thank you for staying with us Bruce. We hope to see you again soon.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rustic facility. Great breakfast buffet. It is undergoing renovations, but that did not impact the stay. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 6, 2024
Paul, Thank you for choosing us. We appreciate the feedback on our breakfast, and we are glad that our renovation did not impact your stay. We hope to see you again soon.

10/10 Excellent

Adrienne, Short Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 6, 2024
Adrienne, thank you for choosing us. We hope to see you again soon.

10/10 Excellent

LAURIE, Foley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Guest Services on May 6, 2024
Laurie, thank you for choosing us. We hope to see again soon. We appreciate your feedback.

8/10 Good

Brandy

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 27, 2024
Brandy, thank you for choosing us for your trip to Jackson. We hope to see you again soon.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tubs are great. Nice rooms, comfortable bed. Breakfast was excellent!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 23, 2024
Bruce, thank you for choosing us. We appreciate your compliments on our rooms,hotubs and breakfast. We hope you come back and visit us again soon.

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Stay was wonderful. Breakfast was great. Reservation was in between a fraternity so they upgraded us to two rooms instead of one In a different area. The lodge includes Indoor/outdoor pool, sauna, Jacuzzi, Laundry room, and a gym. It’s in walking distance of a very nice Albertsons for groceries with other restaurants around it. Has a local shuttle bus stop right in front of lodge. Will definitely stay here on my next trip to Jackson hole.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 23, 2024
Ryan, thank you for choosing us for your trip to Jackson. We are sorry about the fraternity and glad we were able to accommodate you into a different area of our hotel. We are glad to see that you enjoyed your stay and the amenities and properties around us. We do hope to see you again soon.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great very clean and well maintained. The pool and hot tub were great after a long day of driving and flying. Went to the lounge bar and the bartender was very pleasant to talk to don’t remember his name but I was there the night of 4/2
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Lori, thank you for choosing us for your trip to Jackson. We are glad you were able to enjoy our pool and lounge. We hope you come back and visit us again soon.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you, Jeffery, for staying with us. We hope you come back and visit us again soon..

10/10 Excellent

Melinda, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to Tetons!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
Thank you for staying with us Melinda. We hope you comeback and visit us again soon.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay at the lodge
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 12, 2024
Celeste, thank you for staying with us. We hope you come back and visit us again soon.

8/10 Good

Taunya

Traveled with family
Liked: Staff & service
The hotel had a good breakfast and my kids loved the pool and jacuzzis (outside and inside).
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 16, 2024
Taunya, thank you for choosing us. We appreciate the compliments on our breakfast and pool area. We do hope you comeback and visit us again soon.

10/10 Excellent

Russ

Traveled with family
Clean. Great breakfast!
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 12, 2024
Russ, Thank you for the compliments on our breakfast. We hope you come back and visit us again soon.

8/10 Good

Jose Rafael Pena, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The rooms are big and very comfortable however there is too much furniture in them and a restaurant in the hotel is needed
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Jose, thank you for your feedback. We are currently renovating our room and hope you come back and check them out as they do feel more spacious with different furniture. We do apologize for the inconvenience in our kitchen being closed for the time you were here. It is our off season, and our front desk would have been more than happy to offer different Restuarant close by. We hope to see you soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay at the lodge and I will do it again next year. I wish it easier to try to get my refund because I had to leave a day early due to a snowstorm
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 23, 2024
Todd, thank you for staying with us and we hope you come back and see our remodeled rooms. We are sorry to hear about not getting a refund. Please reach out to the hotel directly at times we are able to offer credits to our guests. We do hope to see you again soon.

10/10 Excellent

Joni

The rooms are spacious and clean with Extremely comfortable beds. The hotel offers a free shuttle down town.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
Joni, thank you for staying with us and we thank you for your compliments on our rooms and beds. We hope to see you again soon.

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable, spacious rooms and lots of amenities. Great historical photos on the walls and the carved bears all around outside are a special touch. I’ll be back!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 23, 2024
Lea, Thank you for the compliments on our carved bears and historical photos on the walls. Our bears are what make us stand out around town and we are happy to see that it adds a special touch. We hope to see you again soon so you can see our remodeled rooms.

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
I had some issues with my reservation. Staff made absolutely zero effort to help. It took me 8 hours to even get the front desk to answer the phone.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 23, 2024
Christopher, we are sorry to hear about your experience, however, we have someone at our desk 24/7. Per our notes we do show that you spoke to our front desk as you wanted to move your reservation to different dates on the day of your arrival. We advised you to contact the 3rd party that you booked with to make any modifications. We are sorry if they did not modify your request.

8/10 Good

Lea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable luxury.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
Lea, Thank you for your compliments on our hotel. We hope you come back and visit us again soon.

8/10 Good

Ryan, Daniel

Liked: Cleanliness
Disliked: Staff & service
Decent all around, not as nice as the pictures make it look.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Ryan, thank you for choosing us. We appreciate your feedback and we hope you comeback as we are renovating all of our rooms. We hope to see you again soon.

10/10 Excellent

Hyunju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Hyunju, thank you for staying with us. We hope you come back and visit us again soon.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Response from Guest Services on Mar 29, 2024
Michael, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our best vacations. Thank you!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Anthony we are happy to see you enjoyed your stay and appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Rhonda, Cypress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was awesome, many choices and great food! Room was large and comfortable. The only negative was elevator was out for 3 days making it extremely difficult for some guests. Beautiful property, would stay again!
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 25, 2024
Rhonda, thank you for visiting us. We appreciate your compliments on our rooms and breakfast buffet. We do apologize for our elevator being out during that time as we were upgraded on elevator equipment. We do hope to see you again soon.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, pool facilities were clean and fun for the entire family. Very good restaurants within walking distance. Great place to stay!
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Stephanie, thank you for choosing us for your trip to Jackson. We are glad to see that you enjoyed our property, and we hope you come back and visit us again soon.

10/10 Excellent

Monica

Liked: Property conditions & facilities
Peaceful, relaxing, clean and friendly. Wonderful breakfast!
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Monica, thank you for your kind words about our property, staff and breakfast. We hope you come back and visit us again soon.

10/10 Excellent

Ken

Traveled with partner
Great place with outstanding perceived value. Great atmosphere with all amenities you need.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Thank you, Ken, for the feedback. We are glad to see that you enjoyed our amenities, and We hope you comeback and visit us again soon!

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and beds. Good breakfast.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Todd, Thank you for your feedback on our rooms and breakfast. We hope to see you again soon.

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved it
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Thank you Shannon for staying with us. We hope to see you again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 12, 2024
Rebecca, thank you for staying with us and we hope to see you again soon.

8/10 Good

Davada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Devada, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Joni

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, clean and comfortable
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you, Joni, for choosing us! we appreciate the compliments and hope to see you again soon!

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
The room was beautiful and spacious. Very clean and welcoming. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Chandler, Thank you for your compliments on our rooms! We do hope you come back and visit us again soon.

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service
Staff were all very pleasant. Breakfast was great.
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Nathan, Thank you for choosing us we appriciate the compliments on our breakfast and staff. We hope to see you again soon.

10/10 Excellent

MARC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very kind and helpful!!
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Marc, Thank you for the compliments on our staff. We hope you come back and visit us again soon.

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you for the feedback cory! We hope you visit us again soon.

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytging was excellent. The drivers were awesome and very patient. Definitely will come again.
Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Joseph, thank you for choosing the lodge and for the compliments on our drivers. We hope to see you again soon.