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Reviews of SpringHill Suites Jackson Hole

2.5 out of 5
SpringHill Suites Jackson Hole
150 West Simpson Avenue, Jackson, WY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 314 reviews" "
Rating 8 - Good. 64 out of 314 reviews" "
Rating 6 - Okay. 15 out of 314 reviews" "
Rating 4 - Poor. 5 out of 314 reviews" "
Rating 2 - Terrible. 3 out of 314 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Traveled with family
Liked: Amenities
Very clean and perfect room! Also great location
Stayed 2 nights in Apr 2024
Response from Emily on May 8, 2024
We appreciate you sharing your feedback more than you know. Thank you for taking the time to rate your recent stay. We hope to welcome you back again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, free parking across the street, friendly staff, free breakfast daily, heated pool.
Stayed 5 nights in Apr 2024
Response from Emily on Apr 12, 2024
Thank you for sharing your feedback from your recent stay. We are thrilled to hear you enjoyed your time with us and we look forward to welcoming you back the next time you're in Jackson!

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to see a hotel with a pool open and heated. Thanks for that.
Stayed 1 night in Apr 2024
Response from Steven on Apr 9, 2024
We are glad to see that you enjoyed your stay with us and hope to have you back soon!

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind
Stayed 6 nights in Mar 2024
Response from Steven on Apr 1, 2024
Thank you so much for your great feedback!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and helpful. The entire hotel was clean. The rooms were large and modern. The pool and hot tub were clean and enjoyable. The workout room was pretty good. Ski shuttle was so helpful. And the free breakfast was perfect. We were so pleased!!!
Response from Emily on Feb 28, 2024
We love reading feedback like this. We are thrilled to hear you enjoyed your time with us in wintery Jackson Hole. If you are ever in the area, please let us know as we would love to welcome you back!

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Emily on Feb 7, 2024
Thank you for choosing to stay with us on your recent trip to Jackson Hole and for rating your experience. We are so happy to hear you enjoyed your time and we hope to welcome you back again soon.

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and close to everything. Such a great stay very good breakfast options
Stayed 5 nights in Jan 2024
Response from Emily on Jan 25, 2024
We are thrilled to hear you enjoyed your recent stay with us. The breakfast is surely a highlight for many guests. We hope to welcome you back to Jackson again soon.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Emily on Jan 13, 2024
Thank you for taking the time to share your review with us. We are so happy to hear you enjoyed your time in Jackson and we hope to welcome you back again soon.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with cleanliness and great service exceeding our expectations! We will definitely be back!
Stayed 5 nights in Dec 2023
Response from Emily on Jan 1, 2024
Happy New Year! We are thrilled to hear you enjoyed your time with us during your recent stay and we hope to welcome you back again soon.

8/10 Good

Camille

Stayed 6 nights in Dec 2023
Response from Emily on Jan 1, 2024
Thank you for choosing to stay with us on your recent journey to Jackson Hole. It was a true pleasure to host you and we hope to welcome you back again soon.

4/10 Poor

Deborah, Box Hill North

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Matt on Dec 27, 2023
So sorry to hear we missed the mark on your stay. We would love it if you let us know what we could have done better.

10/10 Excellent

Brad D

Stayed 1 night in Nov 2023
Response from Matt on Dec 27, 2023
Thank you for sharing a 5 star review!

10/10 Excellent

Gisselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great; the front desk staff was polite and friendly. Loved that everything was so close and within walking distance. The hotel itself was clean and breakfast was good.
Stayed 3 nights in Nov 2023
Response from Emily on Nov 10, 2023
Thank you for sharing these wonderful remarks from your recent stay with us in Jackson Hole. We are happy to hear you enjoyed your stay. Our location certainly allows easy access to downtown Jackson shops and restaurants. We hope to welcome you back again soon!

10/10 Excellent

Myriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very professional and helpful, excellent breakfast option
Stayed 1 night in Nov 2023
Response from Matt on Nov 7, 2023
Thank you so much for sharing!

6/10 Okay

Donald

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Only 1 elevator working Garage parking closed Outside amenities closed due to painting hotel Tears in carpeting Small room next to laundry breakfast definitely high light of stay No compensation for all the hassle
Stayed 6 nights in Oct 2023
Response from Matt on Nov 7, 2023
Thank you for sharing, we apologize for falling short of your expectations. Renovations are nearly complete and we are looking forward to serving you again in our updated offering.

10/10 Excellent

Elizabeth, Blue ridge

Liked: Staff & service, amenities, property conditions & facilities
We spent a week here and it was a great place to stay in the area! My husband was able to easily work while we were there and liked the desk space in the room. Convenient location near town square. Good breakfast too! Definitely would return.
Stayed 7 nights in Oct 2023
Response from Matt on Oct 16, 2023
Thank you for the glowing review! We hope to serve you again very soon!

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Matt on Oct 10, 2023
Thank you so much to the 10 out of 10 review! We are so happy to know you enjoyed your stay!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Simple property. Staff very friendly and attentive, for the money its a great value a couple of blocks off the main square. Also easy parking in the garage right across the street.
Stayed 5 nights in Oct 2023
Response from Matt on Oct 9, 2023
Thank you for sharing this wonderful review, we appreciate you!

10/10 Excellent

Tonya

Stayed 1 night in Sep 2023
Response from Emily on Oct 23, 2023
Thank you for sharing about your recent stay. We are thrilled to hear you enjoyed your time with us and we hope to get the chance to serve you again soon.

10/10 Excellent

spozhmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean
Stayed 3 nights in Aug 2023
Response from Emily on Aug 21, 2023
Thank you for taking the time to rate your recent stay. We are happy to hear you enjoyed your time with us and we do hope to welcome you again soon.

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Matt on Jul 27, 2023
Thank you so much for sharing positive feedback, we are so happy to hear you loved your stay.

10/10 Excellent

Amber

Liked: Property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Matt on Jul 27, 2023
Thanks so much for the great review!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay
Stayed 1 night in Jul 2023
Response from Matt on Jul 21, 2023
We are so thrilled to hear you loved your stay! Thank you for sharing!

8/10 Good

Robert

Stayed 1 night in Jun 2023
Response from Matt on Jul 21, 2023
Thank you for sharing your 4 star review. We hope to serve you again soon and earn that 5th star!

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location. Clean rooms. My only complaint with Springhill suites is that the bathroom door is not solid. Light from bath shines into room, waking others up.
Stayed 2 nights in Jun 2023
Response from Matt on Jun 13, 2023
We apologize for the inconvenience, and are looking into options for changing the bathroom door design.

10/10 Excellent

Valkyrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. The room was very nice and comfortable, with plenty of space. Everything is clean and well maintained. The breakfast was great, with lots of options, including eggs, fruit, waffles, dry cereal, oatmeal, etc. The staff were all professional and friendly. They do have a parking garage but they charge 19 dollars per day. There was plenty of free street parking and also a free parking garage across the street, so we just did that. The location is very convenient. We didn't have to drive anywhere downtown.
Stayed 3 nights in Jun 2023
Response from Matt on Jun 6, 2023
Thanks so much for sharing positive feedback about your stay, we are thrilled to hear how much you enjoyed your time here! We hope to serve you again soon!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. It was very clean. Breakfast was very nice.
Stayed 2 nights in May 2023
Response from Matt on May 25, 2023
We are thrilled to hear how much you loved your stay! Thank you so much for the great review, we are looking forward to seeing you again soon!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close by the Grand Tetons. Good variety for breakfast. They have an exercise room and a laundry room. It was so convenient to get out and walk around town. Great restaurants that are easy to walk to, and some really cute shops. I would recommend paying for the parking they offer, made it so easy to park and we didn't have to worry about finding a space. Would definitely stay here again.
Stayed 3 nights in May 2023
Response from Emily on May 17, 2023
Thank you so much for sharing this great feedback from your recent stay. Providing top notch customer service for our guests is our number one priority and we are thrilled to hear you enjoyed your time with us. We look forward to welcoming you back to Jackson Hole again someday!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Emily on May 26, 2023
Thank you for sharing your review from your recent stay. We are thrilled to hear you enjoyed your stay and we hope to welcome you back!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Emily on May 3, 2023
Thank you for taking the time to share a review from your recent stay.

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views friendly people
Stayed 2 nights in Apr 2023
Response from Emily on Apr 25, 2023
Thank you for sharing your great feed back! We are thrilled to hear you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

William

Stayed 2 nights in Apr 2023
Response from Emily M on Apr 15, 2023
Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

Michael, Tucson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location Location
Stayed 3 nights in Mar 2023
Response from Emily on Apr 4, 2023
Thank you for taking the time to share a review. We are thrilled to hear you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 Okay

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Emily on Apr 25, 2023
Thank you for taking the time to share your feedback with us.

10/10 Excellent

Todd Joseph, avella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at several hotels in Jackson and they were all nice. I liked this property because of its location. It’s centrally located and is a short walk from the shopping and restaurants in Jackson. I will return in the future.
Stayed 4 nights in Feb 2023
Response from Matt on Mar 3, 2023
Thank you so much for sharing positive feedback, we look forward to serving you again whenever your travels bring you back to Jackson Hole!

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern facilities. Very clean. Conveniently located next to town. Nice facilities. Great value.
Response from Matt on Jan 18, 2023
Thank you so much for sharing about your positive experience, we look forward to seeing you again soon!

10/10 Excellent

Karey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent option for our stay in Jackson Hole area. Rooms are a very good size, entire place is clean and updated. They have a free shuttle service to Teton Village and is walkable to all attraction areas in Jackson (dining, shopping, galleries, bars, square). Would recommend to anyone. Stayed here for a week around New Year.
Response from Emily on Jan 7, 2023
Thank you for sharing your recent experience with us. We are thrilled to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious comfortable room
Stayed 1 night in Dec 2022
Response from Matt on Dec 26, 2022
Thank you for sharing, we are so happy you enjoyed your stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Emily on Dec 18, 2022
Thank you for sharing your feedback. We hope to welcome you back to Jackson Hole again soon!

10/10 Excellent

Erin

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and new design and the food was very good.
Stayed 3 nights in Nov 2022
Response from Matt on Nov 23, 2022
Thank you for your kind words, hope to see you again soon!

10/10 Excellent

Elvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful clean property, no bar, no restaurant.
Stayed 2 nights in Nov 2022
Response from Matt on Nov 15, 2022
Thank you for sharing feedback! See you again soon!

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia costumer service is unhelpful
Response from Matt on Nov 9, 2022
Our apologies, please fee free to reach out directly to the hotel for further assistance.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Matt on Oct 6, 2022
Thanks for sharing a perfect 10 review! Hope to see you again soon!

10/10 Excellent

Sara

Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Matt on Sep 12, 2022
Thanks for sharing your perfect 10 review! Hope to see you again soon!

8/10 Good

DeeVon, Logan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The person at reception was knowledgeable but a bit insensitive. When my wife asked about entertainment in town she used examples of musicals from the 60s. The person at reception said she would need to ask a grandmother about that. Perhaps a typical millennial response but I thought it was unwarranted.
Stayed 1 night in Sep 2022
Response from Matt on Oct 10, 2022
Thanks for sharing feedback, we will use this as a teachable moment with our team.

10/10 Excellent

Lealan

Stayed 1 night in Aug 2022

8/10 Good

Thomas

Stayed 2 nights in Jul 2022

8/10 Good

Eli Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, accessible to everything
Stayed 5 nights in Jul 2022
Response from Matt on Jul 26, 2022
Thank you for sharing!