We stayed at The Celine for 4 nights. The front desk staff was extremely helpful and friendly. They were attentive and responsive to our queries. There were 2 issues that we had, one of which was not in their control:
1.) this was not in their control: the air conditioner in our room broke down during a heat wave. They had to wait for parts, and therefore, they moved us to another room. They were responsive and extremely apologetic. The front desk staff at the hotel are the friendliest I’ve ever encountered on holiday.
2.) this one was totally in their control. Housekeeping. The bathrooms were hardly ever cleaned. When we checked in, the toilet had a paper strip across it, indicating that it had been cleaned. When I tore off the paper strip and lifted the toilet seat lid, there was a very noticeable skid mark left by the previous guest. This made me suspect everything else - I suspect the bedsheets were not changed prior to our checking in (noticeable flakes in bed), And during our stay, it was evident that cleaning was limited to just straightening out the blankets. We had left toothpaste smeared on the bathroom counter on purpose, and it was still there when we returned to the room after touring.
Overall, great front desk staff. Bu the worst cleaning by housekeeping staff ever.