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Reviews of Bunchrew House Hotel

4 out of 5
Bunchrew House Hotel
Bunchrew, Inverness, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 74 out of 88 reviews" "
Rating 8 - Good. 9 out of 88 reviews" "
Rating 6 - Okay. 4 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 0 out of 88 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Cameron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beds are old and tired. For the price paid, I would expect a mattress that is newer and doesn't have coil springs that you can feel.
Stayed 1 night in May 2024

8/10 Good

Steve, belmont

Traveled with partner
Liked: Cleanliness, staff & service
For the price, you are paying for the amazing loch views, and quiet serenity. Staff was very nice and helpful, food was great. However the owners need to update the rooms at this price point. I don’t mind experiencing the old charm of Scotland but not if it’s 1985 charm. Bathroom needs updating, even a curved shower curtain would go a long way. Wooden Floors are extremely creaky. Very hard to be quiet. Especially if you come in past midnight when all the doors are locked shut. Overall a great experience but didn’t compare to the updated hotels we stayed on this 12 day journey.
Stayed 3 nights in May 2024
Response from Deborah on May 20, 2024
Dear Steve, thank you for your comments and your feedback. We are happy that you enjoyed our location, food and found the staff helpful and friendly.Your comments regarding the rooms will be passed on to the owners.Kind regards

10/10 Excellent

Paul

Stayed 3 nights in Apr 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Chef de cuisine. Really great dinner and breakfast. Guests rooms very nice. Location great right on the water.
Stayed 1 night in Apr 2024
Response from Deborah on May 20, 2024
Dear Peter, thank you for your review and your very kind words.Kind regards

10/10 Excellent

Heidi, Lake Tapps

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bunchrew House has so much charm. It’s like staying in an old castle. And it has a quaint bar and the dinner served in the dining room was outstanding.
Stayed 1 night in Mar 2024
Response from Deborah on Mar 13, 2024
Thank you for your review and your very kind words. We are very happy that you enjoyed the fine dining experience.

6/10 Okay

David

Traveled with partner
Liked: Staff & service
Difficult to get to town from this hotel. The staff were lovely. Very loud banging and noise from toilet and people taking showers, thin walls. No food options except for very expensive food that was not very filling. More than 100£ to eat for 2 people,.
Stayed 3 nights in Mar 2024
Response from Deborah on Mar 13, 2024
Thank you for your feedback. The hotel is set in a beautiful rural location yet only 5 miles from the city center so without a car then yes, you would be relying on Taxis. We are sorry that you had disturbance from the room next door and also that our menu was not to your liking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Deborah on Feb 1, 2024
Thank you for giving us top marks !

6/10 Okay

Sandra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Lovely property and friendly staff. Nice size room with lovely view. Bathroom- especially toilet flush very noisy. Very good food in the restaurant!
Stayed 1 night in Sep 2023
Response from Deborah on Feb 1, 2024
Thank you for your review and kind words about the staff and the setting. Sorry, the toilet was 'noisy' - some of the plumbing is quite old but we are aware and are addressing that as quickly as we can with our ongoing maintenance program. Hopefully, you will visit us again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome lights at the end of the day
Happy to arrive after lots of rain. Easy to find with GPS and sort of a fairy light arrival. Very friendly and helpful staff. Amazing breakfast with good coffee and lovely view over the lake was revealed in daylight.
Stayed 1 night in Dec 2023
Response from Deborah on Feb 1, 2024
Thank you for your lovely review and kind words.We are delighted that you felt welcome and cosy here - given the weather on that day!Hopefully we'll see you again

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Deborah on Feb 1, 2024
Thank you for your positive review

10/10 Excellent

Krista

Stayed 1 night in Nov 2023
Response from Deborah on Feb 1, 2024
Thank you for giving us top marks !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly professional staff and the place and the food was amazing. Highly recommend it
Stayed 1 night in Dec 2023
Response from Deborah on Dec 7, 2023
Hello Michael, thank you so much for taking the time to post you review and also for your very kind comments. We have a good team here and we are also very proud of the food we serve so we are delighted to hear that you enjoyed it. We wish you a lovely Christmas and hope that maybe one day you can make a return visit and we can welcome you back

10/10 Excellent

Hazel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the setting. Right on the Beauly Firth. Room facilities excellent and staff extremely helpful and friendly. Will definitely recommend staying here.
Stayed 1 night in Nov 2023
Response from Deborah on Dec 7, 2023
Dear Hazel, thank you for your lovely review.Yes, the room that you occupied does have a wonderful view of the Beauly Firth and the mountains beyond. We are so happy you enjoyed your stay and thank you for taking the time to send us your review.We hope to see you again, have a lovely Christmas

10/10 Excellent

Kenneth E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene atmosphere. Polite attentive staff. Nice dinner and bar options. Beautiful surroundings and structure.
Stayed 1 night in Oct 2023
Response from Deborah on Nov 4, 2023
Dear Kenneth, thank you for your review and your very kind words. We are thrilled that you enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This stay was not planned, our ferry to Orkney was canceled. We decided to stay in Inverness for a few days… and it was absolutely wonderful. The rich history of Bunchrew House alone is worth the stay. The rooms were clean, not too small, are very cozy. Our welcome was great. Staff is friendly, the view from the back of the hotel is picturesque. Highly recommend.
Stayed 1 night in Oct 2023
Response from Deborah on Oct 25, 2023
thank you so much for your lovely review and your kind words. I hope we see you againKind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Deborah on Oct 10, 2023
Thank you very much for your great reviewHope we can welcome you back

10/10 Excellent

oksana

Stayed 2 nights in Aug 2023
Response from Deborah on Sep 16, 2023
Wonderful! thank you so muchHope we see you again

8/10 Good

Susan, Shorewood

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but it took an hour to get breakfast from a harried and not so pleasant waitress. Food was good but expensive and portions small. Lunch in the bar was much better and more value for money. The rest of the staff was lovely and very attentive. The room had a beautiful view and was spacious and quite lovely in an old fashioned way but not much to see on the grounds ther than the water… ugly campground up the path next door
Stayed 1 night in Jul 2023
Response from Deborah on Aug 4, 2023
So sorry to hear about your breakfast experience - this is very unusual. We are glad to hear that you enjoyed the food although you found the portions too small in the fine dining restaurant. Thank you for taking the time to leave us your comments.

10/10 Excellent

Hannes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property
Stayed 1 night in Jun 2023
Response from Deborah on Jul 9, 2023
Thank you for taking the time to review your stay and thankyou for giving us top marks !We hope to welcome you back

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet, beautiful view and wonderful dinner.
Stayed 1 night in Jun 2023
Response from Deborah on Jun 18, 2023
Wonderful review! thank you so muchHope we see you again

10/10 Excellent

Tim

Stayed 1 night in Jun 2023
Response from Deborah on Jul 3, 2023
Thank you for scoring us 5/5 - its much appreciated.Hope we see you againKind regards

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This property is fantastic as well as the staff! Very friendly and knowable. Our room was very clean, a bit on the small side but it made for it with the atmosphere. The staff was super friendly and very hospitable. If we were to return to Scotland I would definitely stay here as often as we could.
Stayed 1 night in May 2023
Response from Deborah on May 13, 2023
Dear Melissa, thank you very much for your kind words about the hotel and the staff. We are happy that you enjoyed your stay and indeed, we hope that you will return to Scotland - and to Bunchrew!Kind regards, Deborah

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bunchrew House is a bit time worn here and there yet our room was lovely and comfortable. (Cedar room).
Stayed 1 night in May 2023
Response from Deborah on May 8, 2023
Thank you for your very kind review. We started a refurbishment program in January and we will progress each winter. I hope we can welcome you back and hopefully, there will be some changes for you to see

10/10 Excellent

ian, Bodham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top class room and service.
Stayed 1 night in Apr 2023
Response from Deborah on May 7, 2023
Thank you for your lovely commentWe hope to welcome you back

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best experience in Scotland.
Stayed 1 night in May 2023
Response from Deborah on May 7, 2023
Thank you ! What a wonderful commentHope to welcome you back

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2023
Response from Deborah on Jun 4, 2023
Thank you for taking the time to post a review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Deborah on Apr 25, 2023
Thank you !!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable place to stay. Excellent rooms and a very good breakfast.
Stayed 2 nights in Mar 2023
Response from Deborah on Apr 12, 2023
Many thanks for your kind review.We hope to welcome you back

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and friendly service
We had a lovely stay at Bunchrew House Hotel with friends. The hotel staff were very friendly, nothing was too much trouble. We ate in the bar both nights, the food was delicious, the only downside was there were no proper tables to sit at, it was low coffee tables. Would definitely stay again.
Stayed 2 nights in Mar 2023
Response from Deborah on Mar 13, 2023
Thank you for your lovely review and your kind words - we are delighted to hear that you enjoyed your stay with us. You may be interested to know that we are waiting on the delivery of new furniture for the bar which includes proper tables rather than sofas and coffee tables.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hidden gem
Second time being here and it didnt disappoint. Lovely room. Friendly staff and tasty food. I love the bar and the choice of malts is excellent. Dog friendly, he got a sausage for his breakfast, and lots of space for dogs to run. One of my favourite retreats. I will be back again
Stayed 2 nights in Feb 2023
Response from Deborah on Mar 7, 2023
Thank you Steven for your kind review.It was lovely having you back at Bunchrew again and we look forward to your third visit !

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. The evening meal was just outstanding. The chef put on a special vegan selection for myself and my husband enjoyed every bite of his meal. Thank you for looking after us so well.
Stayed 1 night in Feb 2023
Response from Enikő on Feb 13, 2023
Dear Suzanne,Thank you so much for taking the time to write a review.I will make sure to pass your compliment on to the chefs and the rest of the team.We hope to see you again in the not-too-distant future.

10/10 Excellent

lee

Stayed 1 night in Feb 2023
Response from Deborah on Mar 7, 2023
Thank you for your review

10/10 Excellent

Sharon

Traveled with partner
Liked: Amenities, property conditions & facilities
The view over the water is simply stunning, the house sits at the end of a lovely woodland drive with all the charm of a 400 year old house
Stayed 1 night in Dec 2022
Response from Deborah on Dec 18, 2022
thank you so much

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a couple of days celebrating a special anniversary. The staff were so friendly and helpful. The suite was very warm and comfortable . The surroundings were beautiful and the food was absolutely gorgeous. Will definitely be booking to spend time here again
Stayed 2 nights in Nov 2022
Response from Deborah on Nov 24, 2022
Thank you for your lovely comments - we look forward to welcoming you backKind regards

8/10 Good

Alberto, New York

Traveled with partner
Liked: Cleanliness
Beautiful location. Place is a bit run down.
Stayed 2 nights in Oct 2022
Response from Deborah on Nov 24, 2022
Thank you for your comments. Our refurbishment program is starting in January 2023We hope to have the pleasure of welcoming you backKind regards

6/10 Okay

Karen susie

Stayed 1 night in Sep 2022

10/10 Excellent

Stanford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is wonderful. It was built in the 1500s and remodeled in 1820. Breakfast and dinner superb! So far the highlight of our trip.
Stayed 1 night in Sep 2022
Response from Deborah on Oct 1, 2022
Thank you for your lovely review.

10/10 Excellent

Shauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are zero downsides to staying here, but if I had to pick my favorite thing it would be the amazing staff. They are incredibly nice!
Stayed 2 nights in Sep 2022
Response from Deborah on Oct 1, 2022
Thank you Shauna, I hope we can welcome you back

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from Deborah on Oct 1, 2022
Thank you for your review

10/10 Excellent

Robert, Littleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Dining experience was top shelf and exquisitely fine. Food was perfect.
Stayed 1 night in Aug 2022
Response from Deborah on Oct 1, 2022
Thank you for your very kind words.Hopefully you can visit us again in the future

10/10 Excellent

Peter

Stayed 1 night in Aug 2022

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Service was awesome. James made the stay great and made the best martinis in the Highlands.
Stayed 4 nights in Aug 2022
Response from Deborah on Aug 13, 2022
Thank you for your lovely review. We hope to welcome you back for more Martinis !!

10/10 Excellent

A.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Deborah on Aug 6, 2022
Thank you for reviewing us 10 out of 10! Kind regards

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special place
Beautiful House, the staff were so so good, deffinately worth staying if in Inverness, or making a small detour to stay here and enjoy a fantastic hotel restaurant and breakfast
Stayed 1 night in Jul 2022
Response from Deborah on Jul 3, 2022
Thank you Graham, for your review and your kind words. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back again Kind regards

10/10 Excellent

peter

Stayed 2 nights in Jun 2022
Response from Deborah on Jun 22, 2022
Many thanks for your 10-10 review We hope to welcome you back

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Deborah on Jun 16, 2022
Thank you for your review We hope to welcome you back

10/10 Excellent

Dale

Stayed 1 night in May 2022
Response from Deborah on May 25, 2022
Thank you! Thats wonderful Hope we see you again

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Stunning venue with breathtaking views over the Moray Firth. House is steeped in history! Really friendly and attentive staff
Stayed 2 nights in Mar 2022
Response from Deborah on Mar 30, 2022
hello Chris, thank you for taking the time to post a review. We are pleased to hear that you enjoyed your stay and loved the location of the hotel. I hope we can welcome you back soon

10/10 Excellent

Wilson

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Well looked after
Great and staff were brilliant.
Stayed 1 night in Mar 2022
Response from Deborah on Mar 29, 2022
Dear Wilson, thank you for your review We are delighted that you enjoyed your stay with us and we hope to welcome you back in the near future.

10/10 Excellent

EDGAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, secluded so you can have a nice Highland retreat while still being central to visit beautiful places.
Stayed 3 nights in Feb 2022
Response from Deborah on Mar 29, 2022
Dear Edgar, thank you for your review. We are happy that you appreciated the location of the property - not just the beautiful vistas but the fact that we are so close to the city and also local tourist attractions like Loch Ness - you have the best of both worlds! Hope to welcome you back