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Reviews of Hotel Indigo Inuyama Urakuen Garden, an IHG Hotel

3.5 out of 5
Hotel Indigo Inuyama Urakuen Garden, an IHG Hotel
103 1 AZA KITAKOKEN OAZA INUYAMA, Inuyama

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 66 reviews" "
Rating 8 - Good. 13 out of 66 reviews" "
Rating 6 - Okay. 4 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Indigo and will highly recommend it
Stayed 2 nights in May 2024

10/10 Excellent

Yumiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Inuyama Castle from our balcony was stunning, especially at night. The property was beautiful, both inside and outside. The onsen, especially the outdoor onsen was wonderful and very relaxing. Great staff, great food, comfortable room and bed.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Overnight Stay
Everything from the grounds, to the restaurant, to the bar and the onsen were just perfect. The room was spacious with an amazing view and all the staff were exceptional. Within short walking distance of the castle too…
View from the bar
Exceptional cocktails
Amazing garden with reflecting pool
Entrance
Stayed 1 night in Jan 2024

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

yoshmi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Junko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適にすごす事ができました。 インテリアも和モダンで素敵でしたし洗面所のグラスにも心づかいを感じました。ただ大浴場の床がぬれると滑りやすいのが気になりました。
Stayed 1 night in Apr 2024

10/10 Excellent

yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの周りは大変景色が良かったです
Stayed 1 night in Apr 2024

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

AZUMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ソフト、ハード面両方とも素晴らしかったです。朝食がとても良かったです♪

10/10 Excellent

Hiromi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
川が見える部屋に宿泊しました。テラスにでれば犬山城も見ることができ、眺望がとてもいいです。 朝食付きプランにしました。和朝食は鯛の柚庵焼きで骨が外してあり、赤だし付きでとても豪華でした。アメリカンブレックファーストもあり、卵料理が選べます。その他、ブッフェスタイルでサラダやフルーツ、パン、飲み物をいただけます。 部屋にはバスローブとスリッパはもちろん、浴衣と下駄もあります。1階に大浴場があり、天然温泉でした。とてもゆったりできました。
Stayed 1 night in Mar 2024

10/10 Excellent

Castiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most things with this hotel are good. The day I arrived, it was raining quite heavy. The reception allowed me to check in a bit earlier (~15mins) and carried my luggage to my room for me. The room was spacious and clean. It was a shame I was assigned a room on the 2nd floor and the level of privacy was low as the room was facing the hotel entrance. It was still fine tho because the curtain could block the vision. I really enjoyed the bath with excellence amenities. Constant supply of towel and cold water with a decent view. Both 2 nights i stayed while bathing, a female staff would come in to replenish the supplies of towels etc. It could be embarrassing for some but It was fine with me. Overall, the experience was pretty amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

MADOKA

Stayed 1 night in Mar 2024

8/10 Good

Chizuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JIN HONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나고야 가족여행
두말 필요 없는 숙소입니다. 들어서는 주차장 입구부터 로비, 방 모두 정갈함과 편안함을 주기에 최적화 되어있습니다. 호텔안에 머무르며 시간을 보내는 것 자체가 힐링이 되는것 같은 느낌입니다. 나고야 시내에서는 차로 40분가량 이동하지만 전혀 후회없는 선택이며 방에서도 볼수 있는 이누야마성은 눈과 마음속에 오래도록 담아 놓고 기억하게 싶게 합니다. 기회가 되어 나고야에 다시 오게 된다며 꼭 다시 머물고 싶은 호텔입니다.
Stayed 1 night in Feb 2024

10/10 Excellent

yuk ting fion

Stayed 1 night in Feb 2024

2/10 Terrible

Masahiko

Stayed 1 night in Jan 2024

8/10 Good

wai shun wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一間適合休閒酒店
酒店各方面都好好，唯獨是入住時有少少問題，訂購前你解各種房嘅分別，有後邊景，河景&城景，本身以為城景露台對住城側邊是河，如何景是對住條河行出露台側邊行望到城，結果我訂了河景房，到達時真的安排了一間只望到條河嘅房間，嗰一刻我有一點失望，結果我同酒店溝通我訂嘅河景房係上望到城那一款，他們都能馬上給我更換，我並不知道兩種房價格有沒有不同，但我覺得如果我訂咗河景房，酒店能夠安排到一間景觀比較好嘅河景房，而不需客人出聲更換就會比較貼心一些
Stayed 2 nights in Jan 2024

10/10 Excellent

Keiko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

NAKAMOTO

Disliked: Cleanliness, staff & service, room comfort
チェックイン
5星でチェックイン１時間待ちはあり得ない
Stayed 1 night in Jan 2024

10/10 Excellent

BUYONG

Stayed 2 nights in Dec 2023

10/10 Excellent

okseon, ??

Stayed 1 night in Dec 2023

10/10 Excellent

youwei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體質感一流的旅館
Stayed 1 night in Nov 2023

8/10 Good

MASANORI

Stayed 1 night in Nov 2023

10/10 Excellent

HO YIN

Stayed 1 night in Nov 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美麗舒適寧靜
酒店一切都很美, 可惜非所有房間都有浴缸
Stayed 2 nights in Nov 2023

10/10 Excellent

Gakseok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Indigo Inuyama Urakuen Garden on Nov 10, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Hotel Indigo Inuyama Urakuen Garden

10/10 Excellent

Norihiko

Stayed 1 night in Oct 2023

10/10 Excellent

Mihae

Stayed 3 nights in Sep 2023
Response from Hotel Indigo Inuyama Urakuen Garden Front Desk on Oct 18, 2023
Thank you for staying at our hotel.We hope that you had an extraordinary experience at our hotel.Inuyama is a quiet place, but I would be happy if you could come again.At that time, please let us know your opinion.We look forward to seeing you again.

10/10 Excellent

Junya

Stayed 1 night in Sep 2023

6/10 Okay

Kazumasa

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

AKI

Stayed 1 night in Aug 2023

10/10 Excellent

TOMOMI

Stayed 1 night in Jul 2023

6/10 Okay

MAKOTO

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

HARUMI

Stayed 1 night in May 2023

10/10 Excellent

tosihiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく若い従業員さんが多いが皆さん丁寧で気持ちいい対応をしてくれました。
Stayed 1 night in Apr 2023

10/10 Excellent

HASHIMOTO

Stayed 1 night in Feb 2023

8/10 Good

Hiromi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
リラックスしにスイートルーム滞在、 部屋の水の汚れ跡、 時計の電池切れ、 エアコンのカチカチ夜中になっていて気になった点を除けば、概ね快適でした

10/10 Excellent

takeyuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
とっても綺麗です。また泊まりたい
Stayed 1 night in Oct 2022

8/10 Good

MASATOSHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

YUUKI

Stayed 1 night in Oct 2022

8/10 Good

HIROAKI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建て替えたほどきれいにリニューアルされていたが、部屋の広さが残念。
Stayed 1 night in Sep 2022

10/10 Excellent

takahisa

Stayed 1 night in Sep 2022

10/10 Excellent

michiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が新しくインテリアのセンスも素敵で居心地よく滞在出来、スタッフも気軽に声かけして下さるので快適に過ごせました。和朝食も評判どおりで大満足です。 隣接の国宝有楽園も宿泊者は無料で入園出来ました。 犬山ならここがお勧めです。
Stayed 1 night in Sep 2022

10/10 Excellent

Eiko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非日常を堪能できました。
Stayed 1 night in Sep 2022

8/10 Good

TSUNAYORI

Traveled with family
Liked: Cleanliness, staff & service, amenities
ホテル内では気持ちよく利用出来ました。 ただスタッフの対応に差があることが気になりました。 気の利いた対応、また時には気持ちの良くない思い…と良い時とそうでないことがあり、高齢の母を連れて喜んでもらおうと連れて行った宿だけに良い思いだけでは過ごせられなかったことが少し残念でした。
Stayed 1 night in Jun 2022
Response from 佐橋 on Jul 30, 2022
この度はホテルインディゴ犬山有楽苑をご利用いただきまして、誠にありがとうございます。 また、当ホテルでの体験をお聞かせ下さるべく時間を割いていただき、重ねてお礼申し上げます。 お客様のご期待に沿うことができなかったことについてお詫びを申し上げます。頂いた貴重なご意見を参考に、今後よりよい体験をご提供できるよう指導してまいります。 次回のご利用の際には、よりご満足いただけるご滞在を提供できるよう尽力してまいります。

10/10 Excellent

TAITO

Stayed 1 night in May 2022

10/10 Excellent

Takuro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックインの際あらかじめ予約していた夕食のリザーブがされてなかったが、あとの対応は良かった。食事も満足できました
Stayed 1 night in May 2022

10/10 Excellent

Yasutomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Wataru

Stayed 2 nights in May 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
チームワークができてないみたい
チェックイン時間に部屋が用意されていなくて、4時間以上待たされた。
最高に美しい部屋からの景色
Stayed 1 night in May 2022