Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk
Check availability

Reviews of Motel One Innsbruck

3 out of 5
Motel One Innsbruck
Südbahnstraße 1, Innsbruck, Tirol

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 94 reviews" "
Rating 8 - Good. 25 out of 94 reviews" "
Rating 6 - Okay. 7 out of 94 reviews" "
Rating 4 - Poor. 5 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this accommodation, the staff were friendly and approachable. Although situation about the main train station, we did not hear a thing. The room was nice, clean and the views were spectacular. Loved every minute.
Stayed 1 night in May 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, 2 min walk to the train station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Finnian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful Motel One, right beside Innsbruck train station, same usual Motel One quality, I had a corner room and had amazing views. Bar on top floor was nice with great views also.
Stayed 2 nights in Mar 2024

6/10 Okay

Vallorie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is a bit small. Breakfast was pretty good!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Cristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfy bed. The rooftop bar was amazing, great views The room was however extremely small
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right next to the train station and we only had one night there so it was great. I bit of a walk to the center of town though
Stayed 1 night in Dec 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exzellente
Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Charbel

Stayed 1 night in Nov 2023

10/10 Excellent

Hope Zinnia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room with a stunning view over the mountains and just 2 minutes walk from the station.
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 2 nights in Sep 2023

10/10 Excellent

Lanfeng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 -5 minutes away from the train station, pretty new, the view from the top terrace is fantastic.
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing views, friendly staff, modern decor, very convenient location
Stayed 2 nights in Aug 2023

10/10 Excellent

Roland

Liked: Staff & service, property conditions & facilities
Good comfy stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Katherine

All good, clean, efficient, nice staff and comfortable. “Emma” at the reception was particularly helpful and pleasant. Good location near train station for travel, but typical rough area. I would stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

pepe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The staff was kind and helpful. The property was clean and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

John Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, next door to train station. Staff friendly & helpful. Only complaint is that there’s no fridge in the room. Other than this, a great hotel. would definitely stay here again.
Stayed 2 nights in Jun 2023

8/10 Good

Farhat

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Motel One Team Innsbruck on Jun 2, 2023
Dear Farhat, thank you very much for the great review on your stay with us. We are very happy to hear, that you have been able to enjoy the stay with us.All the best from the Motel One Team Innsbruck

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unpleasant Experience
We had a very unpleasant experience at this hotel. The booking was made online with card details stored. When we arrived we were asked to pay. We tried 4 different cards and each was declined. The Receptionist was very rude and unhelpful, making us feel like criminals. She said she had been taking card payments all day, so there was certainly nothing wrong with the card machine. She said if we wanted to stay we had to pay in cash and told us there was an ATM at the train station. We went there, it was broken. We walked around the city and eventually found an ATM, but had to pay a transaction fee. We walked 20 minutes back to the hotel and paid in cash. While we were doing so, we noticed that the person checking in next to us was having the same problem. The problem was with the card reader! The Receptionist offered no apology for making us go to an ATM. She was not wearing a name badge and when we asked for her name, she ignored us and went to get a manager. The manager told us her name was Ms Dulas and apologised for her unsatisfactory behaviour. There was no reason to treat us like this and we spent the rest of our stay trying to avoid her. It is a shame that the hotel cannot take the payment directly from the online booking when such difficulties arise
Stayed 2 nights in Jan 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you love design and a good view with snowy mountains around, this is the place to stay. In fact, the nearness to train station is a big plus actually; quiet rooms but close enough to old city and a hop to regional transport and airport. The lounge upstairs is brilliant but it would be even better if management can focus on showing some more hospitality and warm engagement. ‘Wait to be seated’ but no one giving you attention, it would help if staff shows you to a 5 seating occupied by only 2 to let you sit too without having to hang around and uncomfortably have to ask yourself. We tried twice. It is busy upstairs but I got feeling I disturbed more then I was recognised as a welcome guest. A great difference was Jose from Brazil who showed us what hospitality is, the team can learn from him in making guests feel welcomed.
Stayed 3 nights in Jan 2023
Response from Motel One Team Innsbruck on Mar 7, 2023
Dear mark, thank you very much for the great review on your stay with us. We are very happy to hear, that you have been able to enjoy the stay with us.All the best from the Motel One Team Innsbruck

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Weiter so
Stayed 1 night in Apr 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern, bar at the top, very close to train station
Stayed 6 nights in Mar 2024

8/10 Good

veldhuisen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goed hotel met uitstekend personeel. Jammer dat de TV gedeeltelijk kapot was
Stayed 2 nights in Feb 2024

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Nice hotel right near the railway station and near the city center. Rooms are a bit small but great bar on the top floor with amazing view!
Stayed 1 night in Dec 2023

10/10 Excellent

Günter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to the train station but also not far from the city center and it's attractions.
Stayed 3 nights in Dec 2023

6/10 Okay

Mikael

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點便利
Stayed 2 nights in Nov 2023

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Regina

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerne wieder! Tolle Unterkunft für einen Innsbruck-Kurztrip!
Stayed 2 nights in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the noisy ventilation in the Bathroom
Stayed 1 night in Oct 2023

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Gerardus

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greit hotell
Greit
Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel.
Hotel Moderno. Bem localizado. Ótimo atendimento. Tem um bar muito legal no terraço. Voltaria com certeza.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Stadthotel
Alles bestens, gerne wieder!
Stayed 1 night in Sep 2023

10/10 Excellent

Marcos Tadeu

Stayed 2 nights in Sep 2023

4/10 Poor

Bruno

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Probleme mit Problem lösen
Das Motel One Innsbruck ist ein typisches Motel One. Soweit, so gut. Aber sie hatten Probleme mit der Klimaanlage. Es wurde mir versichert, diese seien gelöst. Aber ich habe eine furchtbare Nacht mit 28 Grad im Zimmer verbracht. So etwas darf einfach nicht passieren.
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Stayed 2 nights in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Absoluter Hammer.
Stayed 1 night in Sep 2023

8/10 Good

Nadja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Aussicht auf die Berge und trotz Bahnhof unfassbar ruhig. Hätte mir nur was zu essen vor Ort gewünscht, aber alles in allem sehr gut
Stayed 1 night in Aug 2023

10/10 Excellent

WING HAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. just 1 min walk from train starion. Very clean and comfortable bed. Nice breakfast at a cost of EUR 15.9.
Stayed 1 night in Aug 2023