Dear Agustin, I'm sorry you didn't enjoy your stay with us. You are right, we're a hostel (or a guesthouse), we have shared bathrooms, shared kitchen and all that. I'm sorry if that wasn't clear from your booking or the name of our hostel. Unfortunately, I can't do much about the prices here in Iceland, but I'm sorry you didn't get a towel. They are available at the reception desk for free. Hope you enjoyed the rest of your trip!