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Reviews of WoodSpring Suites Houston Baytown

2.5 out of 5
WoodSpring Suites Houston Baytown
4624 E Freeway, Baytown, TX

Reviews

6.6
Rating 10 - Excellent. 65 out of 229 reviews" "
Rating 8 - Good. 47 out of 229 reviews" "
Rating 6 - Okay. 40 out of 229 reviews" "
Rating 4 - Poor. 31 out of 229 reviews" "
Rating 2 - Terrible. 46 out of 229 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Pice was good Ladies working checkin desk were rude with a funky attitude They were never at the desk, always had to wait for them to come to front desk One lady was on a personal phone call and she didn’t acknowledge the customer she just kept arguing on the phone
Stayed 1 night in May 2024
Response from Management on May 6, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

8/10 Good

LaCoinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Management on Apr 16, 2024
Thank you for your feedback.

10/10 Excellent

Lukman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for your feedback.

6/10 Okay

Chinh, houston

Business traveler
The place literally has nothing, no tissue, no shower stuff, only toilet paper. But it’s cheap and serves the purpose of cheap stay. Some places smell bad and there’s some dirty stuff in the hallway that nobody cares to clean.
Stayed 3 nights in Jan 2024
Response from Management on Feb 5, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

4/10 Poor

Kaylyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was ok. Not as good as say the hilton home2 chain but a whole lot better than sleeping in the car...
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

4/10 Poor

Candice

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

2/10 Terrible

Joshua

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Management on Jan 25, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

4/10 Poor

Luis

Disliked: Amenities, property conditions & facilities
Place has a bad smell and roaches
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

2/10 Terrible

Veronica

Stayed 4 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for your feedback, we will bring this to our team's attention for improvement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on Dec 21, 2023
Thank you for your feedback.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Nov 2023
Response from Management on Dec 18, 2023
Thank you for your feedback, Curtis.

8/10 Good

Erica

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Management on Dec 16, 2023
Thank you for your feedback

8/10 Good

Cedric

Business traveler
Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management on Dec 16, 2023
Thank you for your feedback.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Overall the stay was good. Had to leave room white they replaced headboards. Normally not a problem but I was working nights and needed to be sleeping when they were working
Stayed 2 nights in Nov 2023
Response from Management on Dec 16, 2023
Thank you for your feedback, we will bring this to our team's attention for improvement.

8/10 Good

Cedric

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Attendant not very outgoing. Will stay here again.
Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
Thank you for for your feedback Cedric, we will bring this to our team's attention for improvement.

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service
Key System for the building doors and rooms
Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
Thank you for for your feedback Larry, we will bring this to our team's attention for improvement.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Always a great stay here.
Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Thank you for your feedback, we will bring this to our team's attention.

8/10 Good

Tracey

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Management on Nov 4, 2023
Thank you for your feedback, Tracey.

6/10 Okay

Florencia

Business traveler
Liked: Staff & service, property conditions & facilities
Staff Supernice. I didnt like that they "close at 10pm" so i had yo be there before that time. My room stunk like sweaty guy, very unpleasent and found cofee grounds in toilet. Had the complimentary bar of soap but not the shampoo or conditioner. ( staying one night didnt want to go to store to buy) Found out later that there is a vending machine selling travelsized shampoo for $3.00( dammit boy) so with that much money i opted to buy a Ferrari instead, joking. Bed uncomfortable a cot or hammock woild of been more comfortable. Looking back i should have paid the 5 dollar difference and stayed at Motel 6.
Stayed 1 night in Nov 2023
Response from Management on Nov 3, 2023
Thank you for your feedback Florencia, we will bring this to our team's attention for improvement.

2/10 Terrible

Kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy no sleep
Not good could hear the cars on the Highway all night room should’ve been discounted for inconvenience not able to sleep or relax
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Thank you for your feedback, we will bring this to our team's attention for improvement.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Sep 2023
Response from Management on Oct 23, 2023
Thank you for your feedback, Juan.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 16, 2023
Thank you for your feedback

6/10 Okay

Jason

Stayed 5 nights in Sep 2023
Response from Management on Oct 23, 2023
Thank you for your feedback, Jason.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 27, 2023
Thank you for your feedback Jesse

6/10 Okay

Cesar

Not what I expected for the price
Stayed 5 nights in Sep 2023
Response from Management on Sep 19, 2023
Thank you for your feedback, we will bring this to our team's attention for improvement.

10/10 Excellent

Robert

Stayed 3 nights in Sep 2023
Response from Management on Oct 5, 2023
Thank you for your feedback Robert.

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 7 nights in Sep 2023
Response from Management on Sep 15, 2023
Thank you for your feedback

4/10 Poor

Rigoberto

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Management on Sep 11, 2023
Thank you for your feedback Rigoberto

4/10 Poor

Shane

Disliked: Cleanliness, staff & service
Stayed 9 nights in Aug 2023
Response from Management on Aug 21, 2023
Thank you for your feedback Shane, we will bring this up to our team's attention for improvement.

2/10 Terrible

Akconda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning Dnt work
Stayed 6 nights in Jul 2023
Response from Management on Aug 8, 2023
Thank you for your feedback, we will bring this to our team's attention for improvement.

6/10 Okay

Johnnie

Traveled with family
Disliked: Staff & service, amenities
Stinks. Not enough amenities. No shampoos or common hotel inclusions. Lights and ac works. Yay. Just shabby
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Thank you for your feedback Johnnie, we will be sure to bring this to our team's attention for improvement.

6/10 Okay

Rigoberto

Stayed 1 night in Jul 2023
Response from Management on Aug 21, 2023
Thank you for your feedback Rigoberto, we will bring this up to our team's attention for improvement.

2/10 Terrible

Selina

Business traveler, Traveled with family
I was not able to stay... nobody was at front desk and phones said all circuit's are busy... very unhappy had to go look for another hotel... i hope i did not get charged...
Stayed 1 night in Jul 2023
Response from Management on Jul 5, 2023
Thank you for your feedback, yes we spoke over the phone already regarding this issue, you were not charged and we're looking into this matter.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jul 3, 2023
Thank you for your feedback! We hope to see you again!

6/10 Okay

Paci

Liked: Staff & service
Stayed 2 nights in May 2023
Response from Management on May 31, 2023
Thank you for your review, we value your feedback. We will bring this to our team's attention for improvement.

2/10 Terrible

ALEYDA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Management on Apr 13, 2023
Thank you for staying with us, we value your feedback.

2/10 Terrible

Jasmin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Dorothy

6/10 Okay

Ruben

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
i didn't like that the front people were charging $10.83 to change your towel and they don't clean the room after 14 days. I had to go buy towels and toilet 🚽 paper i felt bad because i rented a whole and couldn't cancel
Stayed 7 nights in Oct 2022
Response from RGomez on Nov 7, 2022
Greetings, We do have a policy that cleaning service is every 14 days and between your stay we do have the option to change out linen for a small charge of 10.83. We are an extended stay hotel. We aren't like your regular hotels that provide service every 7 days. We would love to see you return in the future.

10/10 Excellent

Debbie

Stayed 3 nights in Jun 2022

10/10 Excellent

David

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Melissa on Jul 8, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Jeremy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The kitchenettes should have silverware and dinnerware. Pots and pans at least. That’s the whole reason I stayed there was to use the kitchenette and it was a huge disappointment getting back from the grocery store just to realize there was no way to cook or prepare the food!
Stayed 1 night in Jul 2022
Response from Melissa on Jul 7, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Tanner

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay. Refused to give clean towels. No iron or ironing board. No shower supplies. Will never stay there again. TV had lines on the screen from prior damage.
Stayed 3 nights in Jun 2022
Response from Melissa on Jun 27, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Melissa on Jun 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Shane

Disliked: Staff & service, amenities, property conditions & facilities
Disgusting place, first words from the desk clerk were " we are not like other hotels in the area, housekeeping is once every 14 days and that you take out your trash" The room was half made , pillows were on the night stand, bed not fully made, coutertop was broken, plastic chairs, bed linens look like it came from a local garage sale. I surely will never stand there again and wish i could get a refund. Disgusting
Stayed 1 night in Apr 2022
Response from Melissa on Apr 25, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Joshua

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable.
Simple and clean. Perfect place to stay.
Stayed 4 nights in Mar 2022
Response from Melissa on Mar 22, 2022
Dear Joshua, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Rekesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Melissa on Feb 22, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Marcus

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2022
Response from Melissa on Feb 18, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!