Terrace/patio

Reviews of Residence Inn Houston I-10 West/Park Row

3 out of 5
Residence Inn Houston I-10 West/Park Row
1550 Barker Cypress Rd, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 536 reviews" "
Rating 8 - Good. 112 out of 536 reviews" "
Rating 6 - Okay. 40 out of 536 reviews" "
Rating 4 - Poor. 10 out of 536 reviews" "
Rating 2 - Terrible. 22 out of 536 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kimball

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is showing it’s age.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Kimball, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,General Manager

10/10 Excellent

Horace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and pet friendly
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Horace, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for your kind feedback. We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. We work hard to deliver an exceptional experience for all of our guests, even the four-legged ones, so we celebrate reviews such as yours. Thank you for your kind words, and we look forward to seeing you the next time your travels bring you to Houston.Sincerely,General Manager

10/10 Excellent

Wes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Great Stay
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Wes, It was a pleasure to read your fantastic review of the Residence Inn Houston I-10 West/Park Row. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit Houston.Sincerely,General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly hotel was very clean and it was easily accessible from the highway
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Dear Kevin, Thank you for the positive review and for taking the time to recognize Residence Inn Houston I-10 West/Park Row. We are delighted to know how much you enjoyed our refreshing property, convenient location, and the excellent service provided by our devoted staff. Thank you again for choosing us, and we look forward to welcoming you back to Houston.Sincerely,General Manager

10/10 Excellent

Magen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great enjoy place make me feel like relax
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Magen, Thank you for taking the time to post your wonderful feedback regarding your time at Residence Inn Houston I-10 West/Park Row. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,General Manager

10/10 Excellent

Keeshaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always come here to get away
Stayed 1 night in May 2024
Response from General Manager on May 5, 2024
Dear Keeshaw, Thank you for gracing Residence Inn Houston I-10 West/Park Row with your presence once again; you are part of our family now. Our aim is to provide a comfortable haven for guests seeking a break from the hustle and bustle of daily life, and we are extremely honored to be your preferred choice for a well-deserved and relaxing stay whenever you need a little peace and quiet. We appreciate your continued loyalty and look forward to welcoming you back for your next getaway. In the meantime, may your everyday adventures be filled with joy and excitement. Sincerely, General Manager

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice.
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Gloria, Thank you for being our guest and sharing your review. We are dedicated to providing every guest with a great experience at Residence Inn Houston I-10 West/Park Row, and we appreciate you taking the time to leave your feedback. It was a pleasure to host your visit, and we hope to see you soon.Sincerely,General Manager

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is lovely, but the need to give the cleaning staff training on turning in work orders of things that need to be repaired or replaced. Things like this can affect your property.
Stayed 7 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Gloria, Thank you for posting your kind review of the Residence Inn Houston I-10 West/Park Row. While we are pleased that you enjoyed your stay, it's disappointing to learn that our housekeeping associates did not provide the exemplary service we strive for. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. We will work to address these inconsistencies and greatly appreciate your valuable comments. We hope to have the opportunity to make your next visit outstanding in every respect.Sincerely,General Manager

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast selection !
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Meaghan, Thank you for choosing Residence Inn Houston I-10 West/Park Row for your recent stay. We are pleased to know that we exceeded all of your expectations and that you loved your memorable experience. We are delighted to know that you enjoyed our delicious breakfast options, and we will share your kind compliments with our culinary team. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 Excellent

Alexander, Grand Forks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Alexander, Thank you for taking the time to leave your five-star rating! It is fantastic you enjoyed your time at Residence Inn Houston I-10 West/Park Row so much! We look forward to hosting you again soon for another great experience.Sincerely,General Manager

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and the staf. Were very accommodating and helpful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Rosie, Thank you for the positive review and for taking the time to recognize Residence Inn Houston I-10 West/Park Row. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to Houston.Sincerely,General Manager

2/10 Terrible

Beverly

Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Beverly, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,General Manager

6/10 Okay

Lindsey

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I always check for bugs under bed contour sheets. I'm sad to say I did find a bug at this location. The couch was clear, though! I grabbed an extra set of sheets from the front desk and slept on the couch.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Lindsey, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,General Manager

8/10 Good

gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Gerry, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at front office staff was very accommodating they let us check in early and was very attentive. All the service was great! This is a keeper!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Rosie, We are delighted you chose Residence Inn Houston I-10 West/Park Row for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area.Sincerely,General Manager

8/10 Good

Utpal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, courteous staffs, strategic location. Need improvement for Breakfast options for vegetarians
Stayed 7 nights in Jan 2024
Response from General Manager on Feb 11, 2024
Dear Utpal, Thank you for staying with us and sharing your kind feedback. We are delighted you enjoyed our convenient location, spotless room, and devoted associates. However, we have noted your comments regarding the breakfast, and we will share them appropriately for a better guest experience. It was a pleasure hosting you at Residence Inn Houston I-10 West/Park Row, and we look forward to welcoming you again soon.Sincerely,General Manager

10/10 Excellent

Concepcion

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay when in Houston
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Guest, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

8/10 Good

derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Stain on comforter. Hair on door.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Derek, Thank you for choosing Residence Inn Houston I-10 West/Park Row during your visit to our exciting city. We appreciate you sharing that our ideal location was perfect for your plans in the city. However, we regret any oversights in preparing your room. We will address your comments with our housekeeping team to prevent such oversights in the future. With that said, we hope you will give us another chance to show you our commitment to providing a flawless visit. We look forward to your next visit.Sincerely, General Manager

10/10 Excellent

Luz, Somerset

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Luz, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We were pleased that we exceeded your expectations during your visit to Houston. We hope to have another opportunity to provide you with an exceptional stay.Sincerely,General Manager

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn was clean and the staff was friendly. The only issue we had was a noisy icemaker. It was not enough of a problem. Had we been staying longer than one night, I would have mentioned it, but we are traveling and simply checked out quickly.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Sarah, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for sharing your feedback. We are pleased you enjoyed our spotless property and courteous associates. However, we are sorry for the noise issue you experienced. We will address this appropriately and appreciate you bringing this to our attention. Thank you again for your patience; we hope to welcome you again soon. Sincerely,General Manager

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Courtney, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Houston I-10 West/Park Row; we hope to see you again soon. Sincerely,General Manager

2/10 Terrible

Yeraldin

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Yeraldin, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,General Manager

8/10 Good

Sagar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's great location to stay! The only shortcomings I see are, the breakfast was good but repetitive (same breakfast for all days) and the shower was not good (low pressure/flow).
Stayed 5 nights in Dec 2023
Response from General Manager on Feb 1, 2024
Dear Sagar, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for your constructive feedback. We are glad you had an overall pleasant experience and that our location worked well for you. However, we regret your concerns regarding the breakfast offerings and appreciate your remarks as we are always looking for the ways to improve our guest experience. We sincerely apologize for the inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We hope to see you again soon.Sincerely,General Manager

8/10 Good

Farzin

Liked: Staff & service, property conditions & facilities, room comfort
Somewhat Above Average
3.5 stars Good: Reasonable accommodations Nice kitchenette, with full size fridge Quiet room Sufficient room lights, situated properly Friendly staff Near the freeway Good breakfast (+ Chobani Greek yogurt, nice touch) Lobby/breakfast area was inviting and large, with plenty of sitting (dining) area Could improve: Elevator wasn't working Uncollected bagged room trash in hallways (two occasions) Showerhead needed replacement No towel/mat for shower No shampoo (two body wash + one conditioner dispensers) More fruits/more variety (e.g., berries and apple) for breakfast Both room keys stopped working hours prior to checkout!!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Farzin, Thank you for sharing your feedback regarding your recent stay at Residence Inn Houston I-10 West/Park Row. While we are delighted to hear that you enjoyed our delicious breakfast offerings and overall experience, we sincerely apologize for the inconvenience you encountered with your room, service, and the elevator. Your comfort is paramount to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with the appropriate team to ensure overall guest satisfaction. Your input regarding breakfast is duly noted, and we appreciate your patience and understanding. We look forward to welcoming you back for a much-improved visit.Sincerely,General Manager

6/10 Okay

CARMEN

Disliked: Cleanliness, property conditions & facilities
Elevator not working
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Carmen, Thank you for reviewing your stay with us. We want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We encourage you to try us again as we are confident you will have a better experience.Sincerely,General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Excellent staff.
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 10, 2023
Dear William,Thank you for sharing your experience at the Residence Inn Houston I-10 West/Park Row. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the efforts of our staff in providing excellent service. It is always motivating for us when our guests recognize and appreciate our hard work. We hope to have the pleasure of welcoming you again on your next visit to the area.Sincerely,General Manager

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much like being at home instead of another hotel room.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Randall, Thank you for sharing about your stay at Residence Inn Houston I-10 West/Park Row. We are delighted that you found our hotel to be a home away from home. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Rebecca, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,

10/10 Excellent

Takeshi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Takeshi, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Houston I-10 West/Park Row and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Anthony, Thank you for the perfect rating! We hope you enjoyed our well-maintained accommodations and outstanding hospitality. It was a pleasure to have you as our guest at Residence Inn Houston I-10 West/Park Row, and we look forward to welcoming you back in the future.Sincerely,General Manager

10/10 Excellent

Janet, Leon Valley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, very clean, good room design, front desk very pleasant and helpful.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 8, 2023
Dear Janet, Thank you for choosing Residence Inn Houston I-10 West/Park Row and sharing your experience. We are glad you liked our well-maintained hotel and that you found us to be a great value. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,General Manager

10/10 Excellent

MIN JUNG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rae was so wonderful and friendly. She made our stay so enjoyable!!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Ms. Jung, We are delighted you chose Residence Inn Houston I-10 West/Park Row for your visit and are pleased to know Rae made your stay memorable. We will pass along your compliments to her and our entire team. Thank you for being our guest, and we look forward to you will make us your home whenever you are in the area. Sincerely,General Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Dawn, All of us at Residence Inn Houston I-10 West/Park Row appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, General Manager

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 28, 2023
Dear Michelle, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Houston I-10 West/Park Row. We look forward to your return and wish you all the best with your future travels.Sincerely,General Manager

6/10 Okay

Wilkeya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never had clean towels had to reuse the same towels for 5 days. Every time I asked towels had to be washed. I’m confused whether it’s busy or not you are supposed to have enough towels to accommodate your guests
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Wilkeya, Thank you for evaluating your recent stay with us. We sincerely apologize for the inconvenience you experienced during your stay with us. We understand that having clean towels is a basic expectation, and we regret that we did not meet your expectations in this regard. We take our guest comments seriously, as they will help us enhance the experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,General Manager

10/10 Excellent

Bhargavi

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Bhargavi, Thank you for rating your stay at Residence Inn Houston I-10 West/Park Row. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Zeeshan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be home service available for food.
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 8, 2023
Dear Zeeshan, Thank you for choosing Residence Inn Houston I-10 West/Park Row for your recent visit to the city. We are glad your stay was enjoyable, but we regret that you did not leave completely satisfied. We are grateful for your comments, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,General Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Accommodating and convenient stay. Thank you
Stayed 7 nights in Jul 2023
Response from General Manager on Aug 10, 2023
Dear Vanessa, Thank you for taking the time to share your kind review of Residence Inn Houston I-10 West/Park Row. We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team. We hope to see you again soon.Sincerely,General Manager

10/10 Excellent

Marquisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Aug 8, 2023
Dear Marquisa, Thank you for your fantastic rating! We are pleased you chose Residence Inn Houston I-10 West/Park Row for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,General Manager

8/10 Good

Marvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
What a great property - and let me tell you why in 2 words: The Staff. Look, this isn't a 5 or 4 star property. It's older, a tiny bit dated, and clearly the cap-ex partners of this hotel chain hasn't spent a lot of money to upgrade a whole lot other than maintain. But the STAFF was OUTSTANDING. I wish they would work at the other hotels I stay around the US - they are CLEARLY 5 star and without them there, I would have scored lower. The breakfast was just fine, the rooms spacious and clean and my overall experience was good. We did have almost 36 hours of no water, which I don't blame the staff or the hotel for, but not being able to shower, flush the toilet, etc for that long was a problem - I had to grab water from the pool; but the staff was so darn accommodating, it was well worth staying there and I would stay there again. So to the team at Residence Inn, kudos, great job doing the best with what you had!
Stayed 6 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Marvin,Thank you for sharing about your stay. We are delighted you chose Residence Inn Houston I-10 West/Park Row for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We regret you were not entirely satisfied with the quality and condition of our accommodations. We will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We also regret the water issues you experienced, and we will address this appropriately. We hope you will make us your home whenever you are in the area.Sincerely,General Manager

10/10 Excellent

lillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was so nice and clean. It’s the best place I’ve been to.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
Dear Lillian, What an honor to have the title of the best hotel you have stayed in.Thank you for allowing us to host your recent visit to Houston. Your kind words are most appreciated, particularly those noting our spotless and comfortable accommodations. On behalf of all of us at Residence Inn Houston I-10 West/Park Row, the pleasure was ours, and we look forward to you joining us again soon!Sincerely,General Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed the stay
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Tracy, We are delighted you had an excellent stay at Residence Inn Houston I-10 West/Park Row. Thank you for the fantastic review. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely,General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Stephanie, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

8/10 Good

KARENTON??

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from General Manager on Jul 15, 2023
Dear Karenton, Thank you for rating your experience at Residence Inn Houston I-10 West/Park Row. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,General Manager

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
Dear Melissa, Thank you for sharing your excellent rating. We are glad you had a great time at Residence Inn Houston I-10 West/Park Row. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with family. No issues will be back
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 8, 2023
Dear Jose, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you and your family, and we look forward to our next opportunity to make your Family trip a great one.Sincerely,General Manager

6/10 Okay

Janie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful just that when I arrived there was not any light and I thought they would be considerate and give a discount .
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 4, 2023
Dear Janie, Thank you for sharing your feedback. We regret any inconvenience you experienced during your stay with the issue of the power outage. While the situation was beyond our control, we appreciate your patience and understanding. We hope you will reconsider us again in the future. Sincerely,General Manager

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Rose, Thank you for sharing your five-star rating. We are glad you had a wonderful time at Residence Inn Houston I-10 West/Park Row. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 Excellent

Luis

Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Luis, Thank you for sharing your rating of Residence Inn Houston I-10 West/Park Row. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and hope to see you again soon. Sincerely,General Manager

8/10 Good

Azarria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter was having surgery the next morning and we needed to be close to the hospital. This hotel was perfect!
Stayed 1 night in Jun 2023
Response from General Manager on Jun 15, 2023
Dear Azarria, We appreciate your review of your stay at the Residence Inn Houston I-10 West/Park Row during your daughter's medical procedure. We wish your daughter well during her recovery. It was a pleasure hosting you, and we hope that you will revisit us again the next time you are in the area.Sincerely,General Manager